AWS Public Sector Blog

MARCH 10, 2023

Deployment requires limited disruptions, and minimal manpower to implement. The overarching solution offered tangible results within the community, with thousands of traffic and safety incidents identified since implementation. Initially Wi-Fiber’s deployments focused on public safety solutions, such as license plate recognition (LPR).

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Public Safety Public Sector Parks And Recreation Laws 264

GovLoop

AUGUST 4, 2022

Increased focus on constituent experience is pushing agencies to expand and redesign their digital services. Government services have lagged behind retail, but constituent expectations haven’t. But agencies, under pressure from constituents, can stumble when trying to increase digital services. Avoid These Mistakes.

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Constituents Strategic Planning Budgeting Legislation 59

Google Public Sector

MAY 2, 2024

In 2023, we introduced a virtual agent powered by Dialogflow that has helped us quickly provide our constituents with answers to simple questions. Our offices get more efficient, people get answers faster, and every interaction we have with a constituent helps inform the next.

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AWS Public Sector Blog

MARCH 28, 2024

Relying on manual methods to record and create content in different languages can hinder the timeliness of implementation. In this post, we will explore how to build a multilingual contact center that can provide near real-time assistance for a non-English-speaking constituent from an English-speaking agent.

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Translation Constituents Public Sector Local Government 200

AWS Public Sector Blog

OCTOBER 9, 2024

Improving mission performance with generative AI Simultaneously, Thorn has been investigating how they can implement generative AI to streamline internal operations so staff can be more effective and better serve their constituents. One particular focus area for Thorn’s infrastructure team has been internal customer support.

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Government Technology Insider

DECEMBER 17, 2024

Without a forever-modern digital infrastructure, states face difficulties meeting constituent needs, changes in regulations, and emergencies like the COVID-19 pandemic. When implemented in accordance with human-centered design principles, a cloud environment can streamline agency operations and customer interactions.

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AWS Public Sector Blog

AUGUST 6, 2024

Despite a common misconception about government, state agencies regularly innovate on behalf of their constituents. We also provide tips for accelerating procurement and maintaining visibility over rapidly implemented workloads. The DHHS took an innovative approach to implement a solution rapidly.

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AWS Public Sector Blog

MARCH 19, 2024

Whether automating workflows, responding to constituents, or unlocking creativity, the core question remains: how can we maximize benefits while avoiding potential downsides? This cost-free resource aims to support leaders as they grapple with implementation challenges.

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AWS Public Sector Blog

JANUARY 10, 2023

Civix worked with the AWS Service Creation team to design and launch a serverless solution on AWS to support filers and campaign management vendors and to increase finance transparency for the constituents they serve. Read on to learn how Civix worked with AWS to create their new solution. Learn more about AWS for GovTech.

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AWS Public Sector Blog

NOVEMBER 1, 2022

With cloud-native media and asset management platform Nomad , scalable live streaming capabilities can be implemented quickly and simply. In spring 2022, a state judicial system implemented a scalable livestreaming solution using Nomad with Amazon IVS in less than two months. Learn more about livestreaming with Amazon IVS.

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AWS Public Sector Blog

JULY 18, 2023

With improved data insights, nonprofits can personalize communications with constituents, strengthen donor relationships, enhance operational efficiencies, and more. You can implement these solutions yourself, with help from AWS Partners, or with AWS Professional Services (AWS ProServe).

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AWS Public Sector Blog

APRIL 13, 2023

Cyber events continue to heavily impact SLG and education institutions, compromising data and critical services to students and constituents. Speedy procurement enables government innovation; waiting for software can stall protective resources for implementation and can reduce experimentation opportunities.

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Public Sector Local Government Security Education 246

Open Access Government - Technology News

JANUARY 9, 2024

From the early large-scale implementations of virtual agents to alleviate demands on overwhelmed call centres, agencies experienced massive gains in their ability to serve citizens in need. Utalising generative AI Navigating the complex web of government departments can often be daunting for constituents.

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Government Public Service Constituents Implementation 135

Government Technology Insider

MARCH 27, 2025

Without a forever-modern digital infrastructure, states face difficulties meeting constituent needs, changes in regulations, and emergencies like the COVID-19 pandemic. When implemented in accordance with human-centered design principles, a cloud environment can streamline agency operations and customer interactions.

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Constituents Implementation Regulations Operations 52

Government Technology Insider

SEPTEMBER 22, 2023

When constituent services and benefit programs moved their application processes online, they were made far more accessible to malicious actors – we found this out during the COVID-19 pandemic. This results in many cases requiring a mix of automated and manual reviews of constituent applications. That’s something we need to change.

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AWS Public Sector Blog

MAY 15, 2024

With its ease of implementation and our ability to rapidly stand up new deployments of Amazon Connect, we are meeting our customer needs for speed, innovation, new capabilities, and cost reduction,” said David Hammond, senior manager of the AWS Alliance at Peraton.

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AWS Public Sector Blog

JULY 15, 2022

Read on for efficient purchasing recommendations to meet your agency’s needs: AWS Professional Services (AWS ProServe) is a global team of experts that can help you more effectively reach your constituents and better achieve your core mission using the AWS Cloud.

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Public Sector Constituents Government Budgeting 200

Google Public Sector

OCTOBER 19, 2023

In practice, this could mean generative AI serves as a brainstorming assistant to draft and iterate content or drive conversational, real-time interactions with constituents on agency websites. By the end of the book, you’ll have insights to help your organization get started with a successful and responsible implementation of AI.

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Government Technology Insider

MARCH 25, 2025

But even seemingly small changes, such as the amount of money per unemployment check, can take weeks or months to implement in the legacy systems many states rely on. States need the ability to respond to changes in policy and constituent needs in real time.

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GovLoop

DECEMBER 18, 2024

And agencies should realize that their audiences are ever-changing, said Carolina Prieto, Solution Advisor for Digital Communications with Granicus, a company that provides digital experiences to help agencies better serve their constituents. Its an influx of people going in and out.

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GovLoop

AUGUST 8, 2024

As you make your services more accessible online for your constituents, unfortunately, it can also open the door to cyber criminals. That means you must implement security measures that protects sensitive data from unauthorized access. Have you strategized and budgeted for enhanced security?

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AWS Public Sector Blog

APRIL 3, 2024

A basic Connect implementation addressed New Mexico’s immediate COVID pain points, but the HSD team didn’t stop with the basics. After implementing their new contact center, they consolidated 150 phone numbers into two—one for customers, one for providers. We were able to move to AWS, to Connect, basically overnight. It was awesome.”

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Campaign Local Government Outreach Implementation 195

Google Public Sector

APRIL 21, 2023

Government workers and constituents alike are spending exorbitant amounts of time completing and processing documents by hand, which can drive exhaustion and frustration. While agencies have a wide range of missions, they are all focused on improving the constituent experience, better serving the public, and driving operational efficiencies.

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Microsoft Public Sector

FEBRUARY 8, 2023

This session will enable you to leave with ideas on how your organization can scale and support your constituents by utilizing advanced bot concepts and implementations.

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Constituents Laws Implementation Government 98

AWS Public Sector Blog

OCTOBER 3, 2023

This is particularly valuable in times of crisis or when there’s a need to respond swiftly to constituent demands. Blueprints also helps you implement the relevant security controls needed to operate workloads from multiple teams in the same cluster.

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AWS Public Sector Blog

NOVEMBER 27, 2023

Before the Affordable Care Act (ACA) was implemented, purchasing insurance in the individual market proved challenging for those without employer-sponsored health benefits. Discover how government agencies across the country use AWS to better serve constituents at the AWS Cloud for State and Local Governments hub.

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Public Sector Local Government Constituents Operations 182

Government Technology Insider

MARCH 18, 2025

From Tennessee to Hawaii, state CIOs are focused on updating legacy systems so that they can use them as a launching pad for implementing AI and improved constituent services, experiences, and outcomes.

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Constituents Financial Management Implementation Government 52

AWS Public Sector Blog

SEPTEMBER 21, 2023

API-driven data pipelines consolidate business data which enables public sector organizations to offer more personalized experiences for constituents, enrich research publications, improve operations to reduce the burden on internal teams, and more. AWS Glue transforms the raw payload and stores back in Amazon S3.

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Public Sector Operations Constituents Management 204

Google Public Sector

APRIL 25, 2024

New York is leading the way, embracing this technological shift, using generative AI (gen AI) to revolutionize how the government serves its constituents. Download How GenAI is Transforming Public Sector Services in New York to find out how New York started their AI implementation journey. It's already making a difference today.

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Public Sector Constituents Strategic Planning Implementation 107

AWS Public Sector Blog

JANUARY 9, 2023

As we look toward the future, it’s clear that public sector organizations will need to continue to adapt and innovate to successfully navigate the constantly-evolving global landscape and changing needs of their end users and constituents.

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Government Technology Insider

JANUARY 5, 2023

By focusing its digital transformation efforts on improving the customer experience , the Town of Gilbert was able to implement innovative solutions that provided constituents and employees with the tools and resources they needed during an unprecedented pandemic. .

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Government Constituents Security Implementation 88

AWS Public Sector Blog

FEBRUARY 2, 2024

Including state leadership as part of the team from the up-front planning through implementation ensures alignment in making the change. Discover how government agencies across the country use AWS to better serve constituents at the AWS Cloud for State and Local Governments hub. Don’t just redo what has been done for decades,” he said.

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AWS Public Sector Blog

OCTOBER 29, 2023

Learn more about open source solutions for governments Are you curious about how open source solutions can help governments save time and money while still providing innovative services for their constituents? Visit the AWS Institute for more resources for public sector leaders.

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Government Public Sector Leadership Public Service 189

GovLoop

JUNE 14, 2024

From being a compassionate and strong leader to implementing an innovative solution for a challenge in your agency, there are a lot of ways that govies can leave a good, lasting impression on constituents. Outstanding Colleague: This category recognizes an individual that exceeds expectations day-to-day.

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Government Public Service Communications Constituents 103

AWS Public Sector Blog

AUGUST 17, 2023

Conclusion State Medicaid agencies can support their members and staff in the face of staffing shortages by implementing automated outbound calls to support Medicaid unwinding. The solution described here offers a low code, serverless implementation that can automatically scale based on demand.

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AWS Public Sector Blog

NOVEMBER 22, 2022

Are you curious about how open source solutions can help governments save time and money while still providing innovative services for their constituents? View open source code for digital services, standards, practices, and more implemented by governments around the world.

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AWS Public Sector Blog

SEPTEMBER 9, 2022

The morning series will consist of sessions on mission-oriented topics, followed by technical sessions in the afternoon covering modern data strategy, enhancing constituent engagement, and strategies to enable remote learning and working. The AWS Cloud Journey. These sessions are about the path to business results through modernization.

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