Google Public Sector

OCTOBER 19, 2023

In practice, this could mean generative AI serves as a brainstorming assistant to draft and iterate content or drive conversational, real-time interactions with constituents on agency websites. By the end of the book, you’ll have insights to help your organization get started with a successful and responsible implementation of AI.

Public Sector 100

Public Sector Security Constituents Transportation 100

Microsoft Public Sector

FEBRUARY 8, 2023

This session will enable you to leave with ideas on how your organization can scale and support your constituents by utilizing advanced bot concepts and implementations.

Constituents 98

Constituents Laws Implementation Government 98

Google Public Sector

APRIL 21, 2023

Government workers and constituents alike are spending exorbitant amounts of time completing and processing documents by hand, which can drive exhaustion and frustration. While agencies have a wide range of missions, they are all focused on improving the constituent experience, better serving the public, and driving operational efficiencies.

Constituents 105

Constituents Translation Government Employee Government 105

Government Technology Insider

JANUARY 5, 2023

By focusing its digital transformation efforts on improving the customer experience , the Town of Gilbert was able to implement innovative solutions that provided constituents and employees with the tools and resources they needed during an unprecedented pandemic. .

Government 88

Government Constituents Security Implementation 88

GovLoop

JUNE 14, 2024

From being a compassionate and strong leader to implementing an innovative solution for a challenge in your agency, there are a lot of ways that govies can leave a good, lasting impression on constituents. Outstanding Colleague: This category recognizes an individual that exceeds expectations day-to-day.

Government 102

Government Public Service Communications Constituents 102

Google Public Sector

APRIL 25, 2024

New York is leading the way, embracing this technological shift, using generative AI (gen AI) to revolutionize how the government serves its constituents. Download How GenAI is Transforming Public Sector Services in New York to find out how New York started their AI implementation journey. It's already making a difference today.

Public Sector 86

Public Sector Constituents Strategic Planning Implementation 86

GovLoop

JUNE 20, 2023

Agency leaders know they need to modernize, but many are running into roadblocks when it comes to implementation time, staffing shortages, and even an internal cultural resistance to change. These types of obstacles have led to 88% of federal IT professionals stating their agencies have fallen behind in their modernization plans.

Constituents 89

Constituents Communications Implementation Operations 89

State Tech Magazine

MARCH 13, 2024

Many state and local governments were already supporting teleworking programs to some degree before the pandemic, especially in large states where both state and local government agencies (and those who work for them) needed to venture outside of their main offices to reach remote constituents.

Government 64

Government Local Government Constituents Government Agency 64

GovLoop

FEBRUARY 26, 2024

Government agencies have a lot riding on improving their constituents’ customer experience (CX), and they understand the consequences. For many applications — including those constituents interact with — low-code automated testing is the fastest, most efficient and most effective way to improve software performance.

Constituents 105

Constituents Government Public Sector Development 105

Government Technology Insider

MARCH 30, 2023

Cloud-based enterprise resource planning solutions (ERPs) are becoming cheaper and faster to implement, meaning they may be a viable solution for agencies boosting their agility now that the worst of the pandemic is over. While these tools provide the basics, they also have a few shortcomings—namely, their lack of transparency.

Local Government 98

Local Government Budgeting Government Public Sector 98

GovLoop

DECEMBER 6, 2022

But in the past, the city struggled to get feedback about the project from many stakeholders and constituents. In-person meetings are tough for people to attend because of work schedules, childcare needs, and mobility and health limitations, for instance — challenges that could prevent many constituents from participating.

Constituents 59

Constituents Parks And Recreation Outreach Engagement 59

Google Public Sector

SEPTEMBER 30, 2022

Intelligent virtual agents are enabling agencies to address constituent questions and provide routine information at scale. Content Governance - Content quality controls are important because intent responses are constituent-facing (chatbot or call center). AppSheet can create approval workflows before content is published.

Management 98

Management Translation Social Services Constituents 98

Government Technology Insider

OCTOBER 30, 2024

As state Health and Human Services agencies explore new ways to improve constituent service and outcomes, they are identifying new AI use cases to solve some of HHSs biggest problems. While foundational challenges such as constituent engagement and workforce effectiveness remain, the ways in which agencies measure success are evolving.

Constituents 52

Constituents Implementation Social Services Public Face 52

GovLoop

JULY 3, 2023

Externally, a coherent and deliberate approach to identity can help drive improved constituent engagements, meeting rising citizen expectations around their government encounters. Data accuracy: Data drives security; information about devices and end users can be used to design and implement identity-based safeguards.

Security 95

Security Government Management Coordinator 95

GovPilot

JANUARY 24, 2024

Implementing measures to promote eco-friendliness at the community level can create a ripple effect which results in meaningful impacts for constituents and the entire ecosystem of the community. However, local governments wield significant influence over the perspectives and even the behaviors of community members.

Local Government 52

Local Government Government Constituents Sustainability 52

Open Access Government - Technology News

DECEMBER 21, 2023

From the early large-scale implementations of virtual agents to alleviate demands on overwhelmed call centres, agencies experienced massive gains in their ability to serve citizens in need. Navigating the complex web of government departments can often be daunting for constituents. How can the government use AI?

Government 69

Government Public Service Constituents Implementation 69

AWS Public Sector Blog

MARCH 28, 2024

Relying on manual methods to record and create content in different languages can hinder the timeliness of implementation. In this post, we will explore how to build a multilingual contact center that can provide near real-time assistance for a non-English-speaking constituent from an English-speaking agent.

Translation 80

Translation Constituents Public Sector Local Government 80

GovPilot

FEBRUARY 12, 2024

Each state is responsible for implementing specific measures to prepare local government officials for winter conditions in their environment. States expecting a snowy, cold winter need to account for winter community planning and consider ways to keep constituents safe, healthy, and warm.

Constituents 52

Constituents Local Government Accountability Implementation 52

AWS Public Sector Blog

MARCH 19, 2024

Whether automating workflows, responding to constituents, or unlocking creativity, the core question remains: how can we maximize benefits while avoiding potential downsides? This cost-free resource aims to support leaders as they grapple with implementation challenges.

Public Sector 80

Public Sector Constituents Security Regulations 80

AWS Public Sector Blog

MARCH 10, 2023

Deployment requires limited disruptions, and minimal manpower to implement. The overarching solution offered tangible results within the community, with thousands of traffic and safety incidents identified since implementation. Initially Wi-Fiber’s deployments focused on public safety solutions, such as license plate recognition (LPR).

Public Safety 105

Public Safety Public Sector Parks And Recreation Laws 105

Government Technology Insider

JUNE 13, 2024

Agency leaders are both optimistic and cautious about AI’s impact on their organizations: AI solutions can streamline agency operations and enhance human capabilities but implementing them adds myriad considerations to agency IT modernization strategies. However, complying with these laws is complex. Download the Study 1.

Local Government 52

Local Government Government Constituents Implementation 52

GovLoop

NOVEMBER 28, 2022

Positive engagement is crucial for citizens’ trust in government and affirms the contract between the government and their constituents. Constituents rarely understand government structures and people reaching out for services are often at a point of crisis. Stop the Wild-Goose Chases. Think about the complexity on day 2. Favorite.

Engagement 59

Engagement Constituents Implementation Government 59

GovLoop

MAY 12, 2023

But in the past, the city struggled to get feedback about the project from many stakeholders and constituents. Constituents don’t have to pay transportation costs to commute to a meeting, and there are fewer custodial and security expenses when meetings are fully virtual.

Constituents 52

Constituents Parks And Recreation Outreach Engagement 52

Government Technology Insider

DECEMBER 17, 2024

Without a forever-modern digital infrastructure, states face difficulties meeting constituent needs, changes in regulations, and emergencies like the COVID-19 pandemic. When implemented in accordance with human-centered design principles, a cloud environment can streamline agency operations and customer interactions.

Constituents 52

Constituents Implementation Regulations Operations 52

GovPilot

FEBRUARY 20, 2024

However, a digital divide still persists for constituents, disproportionately affecting underserved communities and hindering their educational prospects. Local government plays a pivotal role in addressing this disparity by implementing accessible WiFi infrastructure.

Education 52

Education Local Government Constituents Implementation 52

GovLoop

OCTOBER 26, 2023

It takes teamwork — and a lot of it — to keep agencies operating, meeting missions and providing for constituents. The Office of Personnel Management charged federal agencies to develop and implement diversity, equity, inclusion and accessibility (DEIA) plans. Government employees don’t operate in a vacuum.

Strategic Planning 119

Strategic Planning Government Employee Constituents Engagement 119

GovPilot

NOVEMBER 30, 2023

Local government officials serve as the backbone of community governance, holding the responsibility of representing the interests of their constituents and overseeing the functioning of local administrative affairs.

Constituents 52

Constituents Local Government Budgeting Implementation 52

Partnership for Public Service

APRIL 27, 2023

Whether the goal is to reduce the amount of time it takes for a process to complete, provide a more effective digital service to constituents or switch to a more cost-effective service, clarity around the target for intervention will help guide solutions and ensure they are focused and effective.

Implementation 74

Implementation Public Service Constituents Budgeting 74

GovLoop

APRIL 18, 2024

The objective is to implement strategies that effect and control change and help people adapt to it. Clunky, old, public facing systems frustrate constituents and reduce engagement, she said. What is Change Management? 6 Steps to Success But great rewards are possible with effective change management. But backend changes matter also.

Legislation 105

Legislation Public Face Government Employee Leadership 105

Government Technology Insider

FEBRUARY 14, 2023

Filling out paper forms can be a confusing and time-consuming process for constituents. Chamber of Commerce Technology Engagement Center (C_TEC), in 2021 constituents spent 10.5 Since paper forms take longer to process than digital forms, constituents are therefore waiting longer to receive the services and funds they need.

Government 52

Government Constituents Implementation Transportation 52

Government Technology Insider

AUGUST 6, 2024

As a program serving a diverse group of constituents, UI programs must be able to adapt to changes in constituent demands, changes in legislation, and changes in economic conditions, without requiring a disruptive system overhaul. Automation : Automation can take many forms in a forever modern UI system.

Constituents 52

Constituents Translation Legislation Implementation 52

AWS Public Sector Blog

OCTOBER 9, 2024

Improving mission performance with generative AI Simultaneously, Thorn has been investigating how they can implement generative AI to streamline internal operations so staff can be more effective and better serve their constituents. One particular focus area for Thorn’s infrastructure team has been internal customer support.

Nonprofit 126

Nonprofit Security Constituents Operations 126

GovLoop

MARCH 5, 2024

The two experts offered their thoughts on how to implement, increase and support DEIA. Inclán believes more and better data collection is key for DEIA assessment and implementation. Inclán, Assistant Inspector General for Management and CIO at the National Science Foundation’s (NSF) Office of Inspector General.

Constituents 59

Constituents Education Implementation Operations 59

AWS Public Sector Blog

AUGUST 6, 2024

Despite a common misconception about government, state agencies regularly innovate on behalf of their constituents. We also provide tips for accelerating procurement and maintaining visibility over rapidly implemented workloads. The DHHS took an innovative approach to implement a solution rapidly.

Public Sector 72

Public Sector Accountability Implementation Development 72

Google Public Sector

OCTOBER 16, 2023

Our partners help local, state, and federal agencies define their technological needs and curate solutions that leverage their existing technology investments and create new opportunities via modern digital tools to better serve their constituents. In Dearborn, Mich.,

Public Sector 88

Public Sector Government Constituents Security 88

GovLoop

JULY 31, 2023

The choice of a new platform, app or automation must be driven by the value for constituents and how well-suited the new technology is to their abilities and needs. As you analyze the issues your CX upgrade will address, think about your constituents’ everyday lived experiences. It’s entirely possible.

Constituents 52

Constituents Coordinator Implementation Management 52

GovLoop

DECEMBER 2, 2022

The New Year is quickly approaching, and now’s the time to reflect back on hard-earned accomplishments, while getting into an innovative mindset to best serve your constituents in the future. The Best in Gov Virtual Summit on Dec. The summit will kick off at 1:30-3 p.m. The summit will kick off at 1:30-3 p.m. ET/10:30 a.m. -12

Public Sector 52

Public Sector Constituents Accountability Public Service 52