Government Technology Insider

MARCH 27, 2025

While agency employees are concerned with impacts on their jobs, constituents are more worried about data security and privacy. For constituents who already have hesitations about the amount of PII held by government agencies and their plans for AI, this could result in an erosion of trust.

Government 59

Government Constituents Implementation Laws 59

AWS Public Sector Blog

MARCH 10, 2023

Canton’s public safety, traffic management, parks and recreations, libraries, community centers, city hall, and housing authority have all benefited from a unique user experience. Today, the city is nearly there.

Public Safety 264

Public Safety Public Sector Parks And Recreation Laws 264

AWS Public Sector Blog

JULY 18, 2023

With improved data insights, nonprofits can personalize communications with constituents, strengthen donor relationships, enhance operational efficiencies, and more. Examples include storing constituent profile information, whether or not a donor attended a fundraising event, communication preferences, and donation records.

Nonprofit 130

Nonprofit Fundraising Constituents Public Sector 130

GovLoop

JANUARY 3, 2025

Journey maps are one of the most effective and perhaps underutilized ways of understanding what constituents experience and how best to serve them. The maps help agencies set priorities, allocate resources and identify process improvements, and they help ensure that government services are accessible and seamless. Heres how journey maps work.

Leadership 59

Leadership Social Media Housing Constituents 59

AWS Public Sector Blog

JANUARY 9, 2023

As we look toward the future, it’s clear that public sector organizations will need to continue to adapt and innovate to successfully navigate the constantly-evolving global landscape and changing needs of their end users and constituents. Organizations no longer need special hardware or in-house expertise to reap the benefits.

Public Sector 302

Public Sector Nonprofit Operations Government 302

AWS Public Sector Blog

JUNE 6, 2024

Using AWS Lambda and AWS Glue , Pitt built out constituent profiles with ingested data stored in centralized warehouses in Amazon Simple Storage Service (Amazon S3) buckets. The new business insights have allowed them to transition their sales roles in-house, saving money even after bringing on additional analytics talent.

Education 189

Education Engagement Public Sector Fundraising 189

The Stoop (NYU Furman Center)

AUGUST 25, 2021

Code enforcement is a vital piece of effective housing policy, playing a role in both residents’ health and safety and in the cost of providing and maintaining housing. Housing and building codes vary in their relative focus on conditions at the individual unit or neighborhood level. Proactive and Reactive Enforcement.

Housing 52

Housing Local Government Constituents Laws 52

AWS Public Sector Blog

JULY 12, 2023

In San Diego County, California, for every 10 homeless people who found housing in the last year, 13 more people became homeless. Department of Housing and Urban Development Homeless Assessment Report found that there were 582,462 people experiencing homelessness on a single night in January 2022. Clarity Human Services runs on AWS.

Public Sector 130

Public Sector Housing Coordinator Local Government 130

AWS Public Sector Blog

NOVEMBER 22, 2022

Are you curious about how open source solutions can help governments save time and money while still providing innovative services for their constituents? Learn more about open source solutions for governments.

Government 246

Government Public Sector Public Service Development 246

AWS Public Sector Blog

MARCH 31, 2023

For nearly a year, Amazon Web Services (AWS) has supported SMAs with in-house Medicaid expertise to identify unwinding issues and develop solutions to address them. The top four concerns that SMAs have shared for unwinding are constituent outreach and engagement, staffing shortages, returned mail, and reporting capabilities.

Outreach 130

Outreach Public Sector Constituents Campaign 130

GovLoop

JULY 27, 2023

From a constituent perspective, such behavior diminishes trust in government as a whole, Deloitte found. For more insights on how to improve constituent trust when providing services, download the guide here: Get the guide Image by Mohamed Hassan on pixabay.com Favorite

Constituents 98

Constituents Engagement Housing Management 98

AWS Public Sector Blog

AUGUST 17, 2023

For more than a year, Amazon Web Services (AWS) has supported SMAs with in-house Medicaid expertise to identify unwinding issues and develop solutions to address them. A major part of that is re-certifying the 91 million members currently receiving Medicaid benefits. See more Health and Human Services Cloud Resources here.

Campaign 130

Campaign Outreach Public Sector Constituents 130

GovPilot

MARCH 16, 2023

New Jersey recently passed new legislation to expedite construction processes by codifying a 3 business day turnaround for inspections of affordable housing construction sites when an inspection is requested by the developer.

Housing 52

Housing Legislation Development Constituents 52

AWS Public Sector Blog

FEBRUARY 28, 2023

For nearly a year, Amazon Web Services (AWS) has supported SMAs with in-house Medicaid expertise to identify unwinding issues and develop solutions to address them. Scenario 1: The Medicaid agency sends a letter to Martha’s house using the address they have on file. She misses the letter and doesn’t respond in time.

Outreach 130

Outreach Public Sector Engagement Constituents 130

Center for Community Progress

MAY 2, 2023

The board said I’d be buying properties that were abandoned and tax delinquent and selling them to developers to turn into affordable housing. A Mercy Housing Duplex, part of Phase VI of Savannah Gardens. Mercy Housing Apartments, part of phase VI of Savannah Gardens.

Housing 98

Housing Development Community Development Outreach 98

GovLoop

NOVEMBER 7, 2022

Now comes the hard part: keeping pace with constituents who’ve loved what they’ve seen and are looking for more. Zendesk has helped the Georgia Housing Voucher Program (GHVP) adopt an omnichannel approach to customer service. Managing Multiple Channels. It enables convenient, continuous conversations across all channels.

Constituents 59

Constituents Communications Engagement Housing 59

GovLoop

SEPTEMBER 7, 2023

But agencies also use AI in less conspicuous ways — to accelerate backend tasks and secure IT networks, for instance — and constituents often have no idea when AI makes decisions about their lives. And in Texas, state officials use NLP to read constituent emails and forward them to the correct departments. There’s truth to that.

Constituents 98

Constituents Social Media Security Transportation 98

Microsoft Public Sector

NOVEMBER 1, 2022

As the privacy landscape continues to evolve, the way that g overnment organizations respond to privacy regulations will be critical to maintaining their privacy posture and responding to constituent requests. Ecosystem integration: Plugs into organizations existing processes to manage requests in a unified way across digital estate.

Constituents 98

Constituents Regulations Management Laws 98

Super Library Marketing

SEPTEMBER 18, 2023

I was standing there on the sidewalk, staring at a squirrel gathering nuts from the front yard of an indiscriminate house, and I thought, HOLY SMOKES, this woman is dropping some truth bombs. They do this because they know they must repeat the message to make sure their constituents hear and understand it.

Social Media 121

Social Media Constituents Housing Development 121

GovLoop

JUNE 12, 2024

Priorities for States Each year, the National Association of State Chief Information Officers (NASCIO) publishes federal advocacy priorities that represent areas of focus for the upcoming year and how states can collaborate with federal agencies, Congress, the White House and strategic partners.

Constituents 59

Constituents Local Government Advocacy Public Safety 59

Google Public Sector

JUNE 25, 2024

We'll explore the ways our AI solutions are adaptive, secure, responsible, and intelligent – enabling agencies to serve constituents better than ever before. The White House is championing this transformation while emphasizing the need for transparency and accountability in how AI is leveraged.

Public Sector 92

Public Sector Accountability Leadership Security 92

GovLoop

JANUARY 3, 2023

Agencies had their rules, and constituents had to navigate them to get the services they needed. Morton’s vision of the future is one in which all of government is structured around providing the best constituent experience. There was a time when government paid little attention to what we now call “customer experience” (CX).

Constituents 64

Constituents Government Agency Operations Government 64

GovLoop

DECEMBER 8, 2022

We do still have a lot of our constituents that are in fear of trying things out.”. One [area] I am very ambitious and anxious to work on is with our seniors and aging populations,” she said — for instance, by partnering with community centers, the state Division of Aging and Adult Services, and public housing units. Get the guide.

Outreach 59

Outreach Constituents Nonprofit Engagement 59

Center for Community Progress

JULY 29, 2024

We have sessions on how recent Supreme Court decisions could change the tools your state uses to tackle vacancy; leveraging VAD property to address the housing affordability crisis; using vacant land to mitigate the effects of extreme weather; and much, much more.

Laws 98

Laws Constituents Public Sector Community Development 98

Government Technology Insider

JUNE 13, 2024

While agency employees are concerned with impacts on their jobs, constituents are more worried about data security and privacy. For constituents who already have hesitations about the amount of PII held by government agencies and their plans for AI, this could result in an erosion of trust.

Local Government 52

Local Government Government Constituents Implementation 52

GovLoop

JUNE 11, 2024

The concept of evidence-based policymaking — the idea that policies should be developed and refined based on hard data, not just hunches — can play a critical role in helping state and local agencies identify and mitigate systemic issues that undermine government’s ability to serve all constituents. The result?

Public Health 52

Public Health Constituents Nonprofit Local Government 52

GovLoop

AUGUST 28, 2024

Eddy, Director, Homeland Security Programs, Pacific Northwest National Laboratory Kevin Walsh, Director, Information Technology and Cybersecurity team, GAO How Plain Language Improves Constituent Engagement Plain language is an absolutely core component of effective CX, but is it prioritized at your organization? PT/4-4:30 p.m.

Development 52

Development Public Affairs Constituents Management 52

GovLoop

JANUARY 30, 2024

Federal agencies need to make new software available quickly in order to meet emerging mission needs and rising constituent expectations. Considering Contractor Security In addition to securing their in-house efforts, organizations can leverage Checkmarx One to ensure that applications built by outside contractors are secure.

Security 52

Security Constituents Development Public Sector 52

GovLoop

JANUARY 29, 2024

Census Bureau Jason Zann, Office of the Federal Security CTO, Microsoft Online Forms – The Good, the Bad, the Ugly Digital forms have been a welcome replacement for government agencies and constituents alike. However, online forms also bring unique challenges and complexity. Join us online Monday, Feb. 12 at 4 p.m. 21 from 2-2:50 p.m.

Cultivation 59

Cultivation Constituents Government Agency Security 59

GovLoop

APRIL 29, 2024

At GovLoop, we’re always excited to offer meaningful online training to government employees who need to stay up to date on the latest technology and trends in order to serve constituents effectively. PT to hear from government and industry experts about tactics to bridge the divide and foster constituent engagement.

Government Employee 59

Government Employee Constituents Leadership Security 59

GovLoop

JUNE 6, 2023

The city sends mobile phone surveys directly to its homeless constituents. In the initial survey, a team from the University of Southern California (USC) and the University of California, Los Angeles asked homeless individuals about their health, living conditions and housing preferences.

Housing 52

Housing Constituents Regulations Management 52

iGrantWriters

JANUARY 25, 2022

The purpose of the initiative is to support studies that will test (1) overall effectiveness of multi-component interventions for OUD and co-occurring conditions and (2) examine the relative contribution of constituent components to overall effectiveness.

Nonprofit 40

Nonprofit Education Housing Constituents 40

AWS Public Sector Blog

MARCH 15, 2023

Since the program’s inception in 2018, AWS has awarded grants to 66 nonprofit organizations with missions ranging from food security and housing, to maternal healthcare and social justice. We’ve seen some of the biggest and most innovative ideas come from IMAGINE Grant applicants. Learn more about how to apply for the AWS IMAGINE Grant here.

Nonprofit 130

Nonprofit Public Sector Leadership Engagement 130

AWS Public Sector Blog

OCTOBER 20, 2022

The Government Technology Agency of Singapore (GovTech) builds on the agility and performance of the AWS Cloud to drive social impact for constituents. Rajagopal shared how ST Engineering migrated more than 1,000 workloads into the cloud, enabled by in-house cloud practitioners.

Public Sector 130

Public Sector Education Government Communications 130

Government Technology Insider

OCTOBER 26, 2023

However, the emergence of Zero Trust architecture has created new opportunities for agencies to build a stronger and more secure network that can keep pace with evolving workforce, constituent, and mission needs. This shift required NJJ to expand its VPN usage from 2,300 users to nearly 10,000, which exponentially increased security risks.

Security 59

Security Public Sector Constituents Implementation 59

GovLoop

AUGUST 30, 2024

Granicus Experience Group To help agencies achieve their CX objectives — ultimately supporting critical mission goals — Granicus’ in-house team, the Granicus Experience Group (GXG), is a strategic digital and communications starting point, Ainsbury said. This personalized approach is “at the root of all that we do,” said Ainsbury.

Outreach 52

Outreach Constituents Engagement Budgeting 52

GovLoop

OCTOBER 7, 2022

The pandemic made such inefficiency even more glaring – and constituents less tolerant of it. During COVID, they were able to get a mop, a microwave and a yoga mat in two hours, and now it takes them six months to figure out if their application they sent for housing was even accepted. That’s unacceptable,” Eldridge said.

Constituents 52

Constituents Translation Government Public Sector 52