GovLoop

FEBRUARY 20, 2024

Civic tech makes it easier for people to interact with government agencies. When well-designed, it improves constituent experiences (CX) and promotes equity and engagement. A new term to some, “civic tech” relates to technology that directly facilitates CX, constituent experience or communication.

Constituents 81

Constituents Urban Planning Communications Translation 81

Google Public Sector

JUNE 25, 2024

In this blog series our Google Cloud Public Sector leaders share their expertise on how AI is revolutionizing government services. We'll explore the ways our AI solutions are adaptive, secure, responsible, and intelligent – enabling agencies to serve constituents better than ever before.

Public Sector 64

Public Sector Government Translation Constituents 64

Government Technology Insider

JUNE 22, 2023

State governments across the United States have made it a priority to deliver improved customer experiences as a means of increasing trust and satisfaction with public services. During the COVID-19 pandemic and ensuing social challenges, equity gained momentum as a key characteristic of government services.

Constituents 52

Constituents Communications Translation Government 52

Google Public Sector

SEPTEMBER 30, 2022

Intelligent virtual agents are enabling agencies to address constituent questions and provide routine information at scale. To keep information relevant and timely, government users and call center practitioners need to establish a governance process for content management.

Management 98

Management Translation Social Services Constituents 98

AWS Public Sector Blog

NOVEMBER 16, 2022

Chatbots can even respond in multiple languages or translate speech to text using services like Amazon Transcribe. Cloud technology can support speed and confidence in government decision-making with intelligent search capabilities, improving forecasting with predictive analytics, or detecting anomalies in data.

Public Sector 147

Public Sector Local Government Supervision Operations 147

GovLoop

AUGUST 28, 2024

Government agencies need to make their processes and services accessible to all , but outdated processes can get in the way. With digital forms, data and processes can be accessed from anywhere at any time, with an option for real-time translations.

Translation 52

Translation Constituents Public Programs Government Agency 52

AWS Public Sector Blog

MARCH 31, 2023

The top four concerns that SMAs have shared for unwinding are constituent outreach and engagement, staffing shortages, returned mail, and reporting capabilities. This translates to an average cost of $6.75 Business level architecture for returned mail processing and constituent outreach 1.

Outreach 130

Outreach Public Sector Constituents Campaign 130

Google Public Sector

FEBRUARY 9, 2023

State and local agencies witnessed how the pandemic transformed the way government works - creating remote and hybrid work opportunities where they did not exist before, digitizing workforce services across the country, and increasing our world’s reliance on technology.

Development 91

Development Translation Public Sector Education 91

GovLoop

AUGUST 21, 2023

Artificial intelligence (AI) holds both promise and risk for government users, according to Paul Smith, Co-Founder and Chief Technology Officer of Ad Hoc, a digital services company. Government is a special environment when it comes to technology,” Smith said. Government programs can be very complex.

Government 52

Government Translation Constituents Government Agency 52

Google Public Sector

JUNE 22, 2023

Agencies at all levels of government are looking to technology in order to scale their efforts, respond quickly and provide critical services to the community. With the well-being of families and communities at risk, states needed to go live with the HAF portal quickly to get funds to constituents in need. Have a project in mind?

Local Government 106

Local Government Outreach Translation Constituents 106

Google Public Sector

AUGUST 29, 2023

The public sector continues to inspire us with their dedication to leveraging technology and serving their constituents. This year’s winners of the Google Cloud Customer Award in government and education include eight organizations from across the country. Congratulations to the 2023 award winners!

Education 52

Education Government Public Sector Constituents 52

Government Technology Insider

AUGUST 6, 2024

Since the COVID-19 pandemic revealed long-standing systemic challenges facing state unemployment insurance (UI) programs, UI technology reform has become a priority for both state workforce agencies and the federal government.

Constituents 52

Constituents Translation Legislation Implementation 52

Government Technology Insider

OCTOBER 16, 2024

Artificial Intelligence (AI) and automation are transformative technologies for state and local government agencies as they look to improve service delivery and citizen and worker experience. Government Technology Insider (GTI): What does it mean to quantify the benefits of AI and automation?

Constituents 52

Constituents Government Employee Local Government Government Agency 52

Google Public Sector

JULY 7, 2023

million constituents in the Dallas, Texas area. Using innovation to support equitable access In April 2023, Dallas County began using Contact Center AI (CCAI) and Enterprise Translation Hub (ETH) to provide critical language services to constituents. Their ETH program translates existing service documents.

Public Sector 40

Public Sector Translation Constituents Local Government 40

GovLoop

APRIL 29, 2024

For example: A lawmaker who might not understand the need to upgrade network infrastructure will likely see the value of providing constituents with more reliable and secure services. AI chatbots also can use natural language processing to provide quicker, more accurate responses to many constituent queries.

Strategic Planning 52

Strategic Planning Legislation Constituents Translation 52

Government Technology Insider

NOVEMBER 8, 2023

The focus of digital transformation efforts should always be to integrate technology in a way that transforms an agency’s ability to deliver unprecedented value to constituents. Download the eBook Initiatives like this are instrumental in addressing the pressing need for government agencies to modernize outdated and inefficient systems.

Constituents 52

Constituents Government Agency Operations Translation 52

Google Public Sector

JUNE 21, 2022

Machine learning (ML) and artificial intelligence (AI) are creating more personalized and easier digital experiences for constituents. citizens 1 report that improved digital services would positively impact their view of government. At the same time, automation of federal government employee tasks could save between 96.7

Public Sector 52

Public Sector Constituents Translation Government Employee 52

GovLoop

OCTOBER 7, 2022

That is not good government,” said Eldridge, who today is Senior Director of State and Local Government Strategy Leader at DocuSign, speaking during a recent GovLoop online training titled “How to Fix Slow and Inefficient Processes at Your Agency.”. It must state why you are doing this and how will it benefit constituents. “If

Constituents 52

Constituents Translation Government Public Sector 52

Center for Community Progress

MAY 2, 2023

I got my start in local government in Memphis, Tennessee, which is where I developed my love of working with my community and driving generational wealth-building. laughs) I don’t think I’ve fully arrived, yet, but one challenge is the translation jump across state policy, legislation, and even philosophy of approach.

Housing 98

Housing Development Community Development Outreach 98

Social Pinpoint

DECEMBER 5, 2022

From urban planning and public transportation development to local government projects, the public should always play a vital role in the decision-making process and have their voices heard. DCTA needed a flexible suite of community engagement tools to carry this off in a short amount of time.

Transportation 52

Transportation Community Engagement Engagement Public Transportation 52

Rebuilding Place in Urban Space

DECEMBER 5, 2023

Unlike DC's "constituency service" programs by Councilmembers and the Mayor's Office, these initiatives are designed to support DIY self-help efforts driven independently of elected officials. The bodies get a bit of money for administration and community grants, and weigh in/are consulted on matters before DC government bodies.

Engagement 52

Engagement Parks And Recreation Elected Officials Transportation 52

Microsoft Public Sector

NOVEMBER 21, 2022

As the privacy landscape continues to evolve, the way that government organizations respond to privacy regulations will be critical to maintaining their privacy posture and responding to constituent requests. Windows 365 brings Cloud PCs to government. Microsoft 365 Government Adoption Resources. Release News.

Public Sector 98

Public Sector Security Communications Government 98

Google Public Sector

OCTOBER 16, 2024

for its annual Google Public Sector Summit, an event focusing on the “art of the possible” in AI, cybersecurity, and data analysis for government customers. In 2023, we gathered the government technology community to explore and share best practices on how to get started with AI. federal agencies navigating the evolving CAIO role¹.

Public Sector 142

Public Sector Security Cultivation Public Service 142

The Stoop (NYU Furman Center)

MARCH 10, 2023

The average guarantee fee (G-fee) of Freddie Mac and Fannie Mae, the two government-sponsored enterprises (GSEs), who currently finance about half of the nearly $13 trillion of outstanding first-lien single-family mortgages in the country, 1 is among the most closely-watched numbers by housing finance policymakers and the mortgage lending industry.

Press Release 52

Press Release Housing Regulations Implementation 52

Public Policy Blog

JUNE 16, 2013

Ask just about anyone to name a few people they consider leaders and most likely you net an elected government official on that list. He sought to investigate organization and the methods governments use to successfully accomplish its tasks with the most efficiency at the least possible cost. Image: Wikipedia.

Leadership 52

Leadership Elected Officials Public Administration Supervision 52

Barrett & Greene

JULY 11, 2023

As someone who has worked at both the state and federal level, the differences are striking and suggest that some serious thought should be given to translating some valuable lessons of state budget processes and policies to the federal level. ​ Yet, by and large, year after year, most states pass fiscally constrained budgets.

Budgeting 40

Budgeting Legislation Advocacy Sustainability 40

Public Purpose - An Independent Advisory Company

NOVEMBER 24, 2024

Again, more below but the point here is her latest insights into why it’s wrong that so often the policy making machine in government – the place where the rules of the game are set and changed – finds it so hard to see, hear and absorb the wit and wisdom of those actually playing the game. No such luck; and thereby hangs this tale.

Regulations 59

Regulations Public Sector Government Constituents 59