Remove Constituents Remove Government Remove Security
article thumbnail

Make Secure Constituent Engagements Stress-Free

GovLoop

Constituents depend on digital engagements to connect with state and local government — they’re going online to pay utility bills, apply for permits and renew vehicle registrations. Everyone expects to be able to interact with government online, yet more digital interfaces mean a wider attack surface.

article thumbnail

Empowering the public sector with secure, governed generative AI experimentation

AWS Public Sector Blog

Successful adoption of generative AI, especially within the public sector, requires organizations to enable systematic experimentation and exploration, with their own data, for their workforce and constituents. Protecting the privacy and security of this information when using generative AI can be a significant challenge.

article thumbnail

4 Strategies for State and Local Governments to Secure Contact Centers

State Tech Magazine

State and local government teams are constantly thinking about how to improve customer service. Making things more efficient, reducing barriers to doing business with agencies, simplifying paperwork and moving to online processes wherever possible are all top-of-mind strategies for managers who want to deliver better constituent services.

article thumbnail

How AI is improving constituent experiences in government

Google Public Sector

For years, Google has been working with state and local governments to focus on the needs of the mission, using data to improve the constituent experience and offer more accessible digital services, while helping government workers operate more efficiently. AI has also helped communities get better access to government services.

article thumbnail

How an Identity-Centric Strategy Can Drive Government Security

GovLoop

Identity is key to a modernized government experience. As a means of protecting IT systems, identity security also supports a smooth, simplified and secure employee experience. He spoke during a recent GovLoop panel discussion with government and industry executives. Cyber is now a team sport,” Briguglio said.

article thumbnail

Improving CX Through Simplicity and Security

GovLoop

Agencies seeking to improve customer experience face multiple hurdles — some that start long before direct interaction with constituents. Aggravating that is the scarcity of IT talent, which hits government particularly hard. That’s especially true of security. They need security that’s just on and just works,” Barry said.

article thumbnail

Bringing in Constituent Perspectives

GovLoop

Are you interested in how people experienced a government service, for instance, or do you want more general input on public perceptions of an agency? Agencies can benefit greatly from public participation programs, which can build much-needed trust in government. Ask simple questions first, then more challenging ones.