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Empowering the public sector with secure, governed generative AI experimentation

AWS Public Sector Blog

Successful adoption of generative AI, especially within the public sector, requires organizations to enable systematic experimentation and exploration, with their own data, for their workforce and constituents. Protecting the privacy and security of this information when using generative AI can be a significant challenge.

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4 Strategies for State and Local Governments to Secure Contact Centers

State Tech Magazine

State and local government teams are constantly thinking about how to improve customer service. Making things more efficient, reducing barriers to doing business with agencies, simplifying paperwork and moving to online processes wherever possible are all top-of-mind strategies for managers who want to deliver better constituent services.

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Improving constituent experience using AWS-powered generative AI chatbots

AWS Public Sector Blog

Amazon Lex integrates seamlessly with Amazon Bedrock , a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies through a single API, along with a broad set of capabilities you need to build generative AI applications with security, privacy, and responsible AI.

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Traditionally Reluctant Governments Have Increased Trust in Cloud Security

State Tech Magazine

State and local governments have accelerated the pace of digital transformation in recent years as they required more cloud computing power to fulfill citizen services. During pandemic lockdowns, citizens could not enter many government facilities, and agencies still had a duty to facilitate everyday transactions with their constituents.

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Hybrid Work Strengthens Delivery of Citizen Services

State Tech Magazine

In our increasingly digital world, providing a secure hybrid work environment has become essential for government agencies seeking to deliver critical services effectively. Hybrid work enables improved constituent service delivery and can help governments attract and retain top talent.

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Make Secure Constituent Engagements Stress-Free

GovLoop

Constituents depend on digital engagements to connect with state and local government — they’re going online to pay utility bills, apply for permits and renew vehicle registrations. Everyone expects to be able to interact with government online, yet more digital interfaces mean a wider attack surface.

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How to Balance Security and CX in Digital Identity Verification 

GovLoop

Topics include: Four common mistakes that agencies make in their identity verification programs How to reduce the “time tax” on constituents using services that require identity verification The importance of having transparency into the verification process, providing context for each decision made Favorite

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