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4 Strategies for State and Local Governments to Secure Contact Centers

State Tech Magazine

State and local government teams are constantly thinking about how to improve customer service. Making things more efficient, reducing barriers to doing business with agencies, simplifying paperwork and moving to online processes wherever possible are all top-of-mind strategies for managers who want to deliver better constituent services.

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Vertex AI Search and Generative AI (with Gemini) achieve FedRAMP High

Google Public Sector

For government customers, Vertex AI Search unlocks powerful capabilities for secure services delivery, including enhanced search and discovery and real-time operational advantages. For constituents, this translates to easier and more secure experience when engaging with government websites and applications.

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Knowing When, Where and How to Modernize

GovLoop

The principle holds true for public and private entities alike: At times, they all suffer from excessive bureaucracy and other challenges. Modernization can be a game-changer for both sectors, but in government, it can be uniquely difficult. Clunky, old, public facing systems frustrate constituents and reduce engagement, she said.

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Overcome Manual App Testing Challenges to Drive Modernization: Insights from California CIO Academy

Government Technology Insider

At the 2024 California CIO Academy conference, state and local leaders from California agencies came together to share best practices for understanding and integrating emerging technology into government services. Manual testing comes with its fair share of challenges; however, it is essential to modernizing public-facing applications.

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(Contact-Free) Human Touch Helps Transform a Riverscape

GovLoop

But in the past, the city struggled to get feedback about the project from many stakeholders and constituents. In-person meetings are tough for people to attend because of work schedules, childcare needs, and mobility and health limitations, for instance — challenges that could prevent many constituents from participating. Favorite.

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New AI Use Cases Tackle State Health and Human Services Challenges 

Government Technology Insider

As state Health and Human Services agencies explore new ways to improve constituent service and outcomes, they are identifying new AI use cases to solve some of HHSs biggest problems. These use cases explored using AI in new ways to address very old problems.

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(Contact-Free) Human Touch Helps Transform a Riverscape

GovLoop

But in the past, the city struggled to get feedback about the project from many stakeholders and constituents. Constituents don’t have to pay transportation costs to commute to a meeting, and there are fewer custodial and security expenses when meetings are fully virtual. Get the guide Favorite