GovPilot

JUNE 4, 2024

Serving your community as a local government officia l is no small feat. In this role, you are tasked with the responsibility of not only managing the daily operations of your community, but also ensuring that your decisions align with the differing wants and needs of your fellow citizens.

Constituents 52

Constituents Government Local Government Operations 52

GovPilot

AUGUST 25, 2023

Local government operations are becoming a more relevant conversation topic in everyday life due to the relatively recent recognition in the media of the importance of local governance through television shows and movies.

Government 98

Government Local Government Operations Constituents 98

GovLoop

FEBRUARY 20, 2024

Civic tech makes it easier for people to interact with government agencies. When well-designed, it improves constituent experiences (CX) and promotes equity and engagement. A new term to some, “civic tech” relates to technology that directly facilitates CX, constituent experience or communication.

Constituents 81

Constituents Urban Planning Communications Government Agency 81

Google Public Sector

APRIL 21, 2023

If there is one thing that the government has a lot of, it’s paper. Every year, the federal government processes more than 106 billion paper forms from 10,000 unique templates. billion hours on government paperwork at an estimated cost of $117 billion to the public and nearly $39 billion to the federal government.

Constituents 107

Constituents Translation Government Employee Government 107

GovPilot

JANUARY 30, 2024

The role of local government officials may be one of the most heavily scrutinized positions that a person can take. It may feel like a challenge for local officials to meet the standards and expectations that their constituents have for them.

Operations 52

Operations Government Constituents Regulations 52

Government Technology Insider

NOVEMBER 14, 2024

Constituent expectations of how government services are delivered are shifting rapidly in response to how they interact with organizations in the private sector. No longer willing to wait for hours on the phone or try to fit in an in-person visit to an office during work hours, constituents are eager for change.

Constituents 52

Constituents Strategic Planning Social Services Public Sector 52

Google Public Sector

OCTOBER 16, 2023

Google Public Sector is bringing the Google magic – evolving cloud and AI technologies, security, and scale – to the mission of the government to transform the way citizens experience public services and the way agencies operate. But governments are not yet meeting citizen expectations. One source estimates that in the U.S.

Public Sector 92

Public Sector Government Constituents Security 92

American City & Country

AUGUST 28, 2024

In my experience working with city governments, I’ve seen firsthand cities like Los Angeles, Chicago, Sacramento, and St. These factors mean that governments must do more with less. Today’s situation has become increasingly dire for many municipalities that once relied on robust federal funding and a strong market.

Government 97

Government Budgeting Public Sector Sustainability 97

Google Public Sector

JULY 7, 2023

million constituents in the Dallas, Texas area. Using innovation to support equitable access In April 2023, Dallas County began using Contact Center AI (CCAI) and Enterprise Translation Hub (ETH) to provide critical language services to constituents. Their ETH program translates existing service documents.

Public Sector 102

Public Sector Translation Constituents Local Government 102

Google Public Sector

APRIL 7, 2023

Government organizations around the world such as Hawaii's Department of Human Services and Italy's Veneto Region use APIs to modernize their legacy systems, create interoperability between departments and municipalities, and strengthen their own security posture. However, this security shouldn’t come at the cost of inaccessibility.

Management 87

Management Government Government Agency Government Employee 87

State Tech Magazine

DECEMBER 13, 2023

From banking to buying and beyond, digital transactions are now the norm — except in government. At the state and local level, constituents still must write checks and even go in-person to government offices to handle what could be routine payments. Government can continue this momentum by furthering…

Government 62

Government Constituents Operations 62

GovLoop

NOVEMBER 29, 2023

In today’s world of siloed and scattered data, agencies often have an incomplete picture of their constituents. And the agency can offer constituents online, self-guided applications and mobile-first experiences, among other features. This article appeared in our guide, “ State and Local: Making an Impact.”

Constituents 97

Constituents Economic Development Local Government Government 97

Google Public Sector

AUGUST 29, 2023

The public sector continues to inspire us with their dedication to leveraging technology and serving their constituents. This year’s winners of the Google Cloud Customer Award in government and education include eight organizations from across the country. Congratulations to the 2023 award winners!

Education 96

Education Government Public Sector Constituents 96

GovLoop

JULY 18, 2023

Agencies seeking to improve customer experience face multiple hurdles — some that start long before direct interaction with constituents. Legacy technology debt, and almost as importantly, legacy IT approaches, are core challenges,” said Matt Barry, Chief Operating Officer, HP Federal. The key, Gardner said, is communication.

Security 98

Security Constituents Communications Budgeting 98

Google Public Sector

JUNE 25, 2024

In this blog series our Google Cloud Public Sector leaders share their expertise on how AI is revolutionizing government services. We'll explore the ways our AI solutions are adaptive, secure, responsible, and intelligent – enabling agencies to serve constituents better than ever before.

Public Sector 64

Public Sector Government Translation Constituents 64

GovPilot

SEPTEMBER 14, 2023

Elizabeth, NJ selects GovPilot as provider of cloud-based government management software to streamline operations and constituent services. Learn about the helpful government software utilized in Elizabeth.

Management 52

Management Constituents Government Operations 52

AWS Public Sector Blog

SEPTEMBER 7, 2023

Successful digital transformation depends on being able to work across silos, which are a common feature of central and regional government agencies. Repeatedly changing government structures and tools to address these unplanned changes is less efficient than establishing the ability to work as an adaptable organization.

Government 78

Government Public Sector Social Services Government Agency 78

GovLoop

FEBRUARY 26, 2024

Government agencies have a lot riding on improving their constituents’ customer experience (CX), and they understand the consequences. Many public-sector efforts have focused on improving the online experience, as websites are now the primary method of interacting with government.

Constituents 106

Constituents Government Public Sector Development 106

Government Technology Insider

AUGUST 5, 2024

As transportation systems become more connected, the vast amount of information they possess can provide new levels of intelligence to enhance operations and constituent service. The post Securing Digital Infrastructure Helps Departments of Transportation Deliver Equitable Service appeared first on Government Technology Insider.

Transportation 86

Transportation Security Public Transportation Constituents 86

GovPilot

JULY 31, 2023

The New Jersey City selects GovPilot as provider of cloud-based government management software to streamline operations and constituent services

Management 52

Management Constituents Government Operations 52

GovPilot

AUGUST 8, 2023

The Ohio Village of Lincoln Heights selects GovPilot as provider of cloud-based government management software to streamline operations and constituent services.

Management 52

Management Constituents Government Operations 52

GovLoop

NOVEMBER 14, 2024

Imagine this: In just three days, the Health and Human Services agency is able to set up a constituent portal that provides easy access to the benefits available through its 18 different departments. In this video interview, Paydos shares insights into how agencies can begin to incorporate GenAI into their own operations and services.

Government 59

Government Constituents Public Sector Operations 59

Government Technology Insider

JANUARY 11, 2024

Despite these benefits, many state and local government agencies are unable to reap the benefits of the data in their possession due to data proliferation , a term referring to both the massive amounts of data that governments generate and the usability problems resulting from ineffective storage and management in multiple disconnected systems.

Government Agency 59

Government Agency Government Constituents Local Government 59

AWS Public Sector Blog

MAY 15, 2024

From local school districts to large federal agencies, today’s citizens expect to connect with government services in secure and frictionless ways. Peraton, an AWS Premier Partner , has worked with multiple government agencies to improve both customer and agent experiences using Amazon Connect.

Government 80

Government Implementation Management Government Agency 80

State Tech Magazine

MARCH 7, 2024

To streamline application development in support of everything from back-end business processes to constituent-facing services, state and local governments have embraced DevSecOps. This combination of development, security and operations helps to streamline and speed the development pipeline.

Public Sector 73

Public Sector Development Constituents Local Government 73

GovPilot

OCTOBER 5, 2023

At a time when municipal governments are having more difficulty filling employee roles than ever before, and constituents increasingly expect online services, automation is a smart, modern option to keep municipalities operating efficiently despite roadblocks or a lack of employee manpower.

Public Sector 52

Public Sector Local Government Constituents Government 52

GovPilot

NOVEMBER 17, 2023

The NJ Township expands their partnership with the cloud-based government management software provider to streamline operations and constituent services throughout the municipality.

Management 52

Management Constituents Government Operations 52

GovPilot

NOVEMBER 17, 2023

The New Jersey Township expands their partnership with the cloud-based government management software provider to streamline operations and constituent services throughout the municipality.

Management 52

Management Constituents Government Operations 52

GovPilot

NOVEMBER 17, 2023

The New Jersey Township expands their partnership with the cloud-based government management software provider to streamline operations and constituent services throughout the municipality.

Management 52

Management Constituents Government Operations 52

Google Public Sector

APRIL 25, 2024

New York is leading the way, embracing this technological shift, using generative AI (gen AI) to revolutionize how the government serves its constituents. This statement underscores the growing significance of AI and particularly gen AI, in transforming government operations. It's already making a difference today.

Public Sector 90

Public Sector Constituents Strategic Planning Implementation 90

GovPilot

NOVEMBER 9, 2023

The NJ Township expands their partnership with the government management software provider to streamline operations and constituent services throughout the municipality.

Management 52

Management Constituents Government Operations 52

GovPilot

NOVEMBER 9, 2023

The NJ Township expands their partnership with the government management software provider to streamline operations and constituent services throughout the municipality.

Management 52

Management Constituents Government Operations 52

GovPilot

OCTOBER 24, 2023

The New Jersey Township of North Bergen selects GovPilot as provider of cloud-based government management software to streamline operations and constituent services.

Management 52

Management Constituents Government Operations 52

GovPilot

NOVEMBER 13, 2023

The New Jersey Borough expands their partnership with the cloud-based government management software provider to streamline operations and constituent services throughout the municipality.

Management 52

Management Constituents Government Operations 52

GovPilot

NOVEMBER 9, 2023

The New Jersey Township expands their partnership with the cloud-based government management software provider to streamline operations and constituent services throughout the municipality.

Management 52

Management Constituents Government Operations 52

GovPilot

NOVEMBER 17, 2023

The New Jersey Borough expands their partnership with the cloud-based government management software provider to streamline operations and constituent services throughout the municipality.

Management 52

Management Constituents Government Operations 52

GovPilot

NOVEMBER 17, 2023

The New Jersey Borough expands their partnership with the cloud-based government management software provider to streamline operations and constituent services throughout the municipality.

Management 52

Management Constituents Government Operations 52