AWS Public Sector Blog

SEPTEMBER 7, 2023

Successful digital transformation depends on being able to work across silos, which are a common feature of central and regional government agencies. Repeatedly changing government structures and tools to address these unplanned changes is less efficient than establishing the ability to work as an adaptable organization.

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AWS Public Sector Blog

DECEMBER 17, 2024

Yet for many constituents, contact centers are the only lifeline to get the answers they need while looking for work. Constituents with barriers are often disproportionately impacted when the standard channels are limited and overwhelmed. Why were customers calling? Where did the process break down for them?

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GovLoop

FEBRUARY 18, 2025

Modern constituent services are no longer an option. Constituents, when interacting with government agencies, expect seamless, digital-first experiences. The challenge is not to simply digitize forms but to modernize and streamline how government works.

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AWS Public Sector Blog

MAY 15, 2024

From local school districts to large federal agencies, today’s citizens expect to connect with government services in secure and frictionless ways. Peraton, an AWS Premier Partner , has worked with multiple government agencies to improve both customer and agent experiences using Amazon Connect.

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State Tech Magazine

SEPTEMBER 3, 2024

Artificial intelligence is slowly but surely making its way into state and local government operations. Many decision-makers remain concerned about a lack of comprehensive high-level policies governing AI's use, and others have a general sense of unpreparedness to integrate AI into existing workflows.

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State Tech Magazine

MARCH 7, 2024

To streamline application development in support of everything from back-end business processes to constituent-facing services, state and local governments have embraced DevSecOps. This combination of development, security and operations helps to streamline and speed the development pipeline.

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AWS Public Sector Blog

SEPTEMBER 19, 2023

the Accelerator supports government technology (GovTech) startups as they develop innovative solutions enabling justice and public safety agencies to better serve their communities. Amazon Web Services (AWS) today announced 13 startup companies selected to participate in the inaugural AWS GovTech Accelerator.

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AWS Public Sector Blog

NOVEMBER 15, 2022

Varnado and his team realized that moving to the cloud could enhance storage, availability, and security – reducing paper logs, improving agency communication, and making sure dispatch operations can relocate to anywhere with an internet connection and be up and running in minutes. Connect with us.

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AWS Public Sector Blog

JULY 23, 2024

Amazon Web Services (AWS) is proud to announce the 2024 cohort of AWS Champions, and the expansion of the program to AWS education and government technology (EdTech, GovTech) partners. Champions share their expertise and experience with others – through presentations, one-on-one conversations, webinars, and more.

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AWS Public Sector Blog

MARCH 21, 2023

In government, AI solutions are expected to grow at a compound annual rate of more than 33% through 2024. A state government optimized operations with Quantiphi Quantiphi is a technology company that solves problems using AI and data science, and a state government’s department recently had one such problem.

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Google Public Sector

FEBRUARY 5, 2025

In 2025, it's poised to become a cornerstone of public sector operations, transforming how agencies make decisions and serve constituents. By leading with AI-powered innovation, government agencies can improve efficiency, enhance decision-making, and provide better services to citizens.

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AWS Public Sector Blog

OCTOBER 3, 2023

This is particularly valuable in times of crisis or when there’s a need to respond swiftly to constituent demands. Running containerized on-premises or self-managed workloads involves significant overhead to manage operational resources. Amazon EKS and Amazon ECS services enable the rapid deployment of such critical applications.

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AWS Public Sector Blog

JANUARY 9, 2023

At AWS re:Invent 2022, I connected with inspiring customers around the world who are using the cloud to drive innovation in government, education, nonprofit, space, and healthcare. Today’s citizens expect a frictionless experience when interacting with government. And many are rising to the challenge. Looking ahead.

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AWS Public Sector Blog

JANUARY 10, 2023

This helps the public evaluate potential conflicts of interest, deters corruption, and increases confidence in government. Civix , a government technology (GovTech) company, uses Amazon Web Services (AWS) to provide software and services that support multiple public sector use cases, including election management, grants management, and more.

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AWS Public Sector Blog

DECEMBER 5, 2022

Moving sensitive US government data to the cloud requires the meticulous application of a proven migration methodology, skilled resources, a robust solution, and a mature logistics model. This was the first time the government agency and Booz Allen used MAP. How Booz Allen used MAP and AWS to securely migrate 2PB of government data.

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AWS Public Sector Blog

MARCH 19, 2024

Whether automating workflows, responding to constituents, or unlocking creativity, the core question remains: how can we maximize benefits while avoiding potential downsides? We hope more organizations can benefit from AI safely by outlining a methodology informed by our experiences powering projects across government, education, and more.

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AWS Public Sector Blog

MARCH 10, 2023

The city worked with government technology (GovTech) company Wi-Fiber, a network infrastructure provider using AWS Direct Connect from Amazon Web Services (AWS). Read more about how state and local governments use AWS to power justice and public safety solutions at the AWS Cloud for Justice and Public Safety hub.

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AWS Public Sector Blog

MARCH 16, 2023

Tax administrators at all levels of government face challenges due to legacy systems that lack functionality, scalability, and flexibility. Running tax systems on AWS supports these authorities in strengthening operations, improving constituent interactions, improving business intelligence capability, reducing costs, and innovating.

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Google Public Sector

DECEMBER 30, 2024

Here are some of the latest AI innovations from Google that I am most proud of, that will help improve government services, enhance decision-making, and ultimately create a more efficient and effective public sector.

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AWS Public Sector Blog

JULY 15, 2022

The end of the US federal government fiscal year is fast approaching. Read on for efficient purchasing recommendations to meet your agency’s needs: AWS Professional Services (AWS ProServe) is a global team of experts that can help you more effectively reach your constituents and better achieve your core mission using the AWS Cloud.

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Google Public Sector

MARCH 20, 2025

It makes discoverability of information much easier, and allows for greater transparency behind LLM operations. For government customers, Vertex AI Search unlocks powerful capabilities for secure services delivery, including enhanced search and discovery and real-time operational advantages.

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Google Public Sector

MAY 2, 2024

Being on the cutting edge of technology isn’t typically something people associate with local governments, and I’m proud of Sullivan County for consistently innovating. Traditionally, in offices like ours, our teams are routinely answering rote questions about operating hours or document filing processes.

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AWS Public Sector Blog

NOVEMBER 27, 2023

Save costs and improve operations, efficiency, and resiliency CalHEERS is a complex solution. The original on-premises system was designed for peak usage, which meant that for most of the year, it ate up unnecessary operational costs. Every year, the team has improved operations, simplified the system, and enhanced the user experience.

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Public Sector Local Government Constituents Operations 182

Government Technology Insider

MARCH 27, 2025

Many state and local Health and Human Services (HHS) agencies currently operate on an infrastructure that is several decades old. Without a forever-modern digital infrastructure, states face difficulties meeting constituent needs, changes in regulations, and emergencies like the COVID-19 pandemic.

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Government Technology Insider

DECEMBER 17, 2024

Many state and local Health and Human Services (HHS) agencies currently operate on an infrastructure that is several decades old. Without a forever-modern digital infrastructure, states face difficulties meeting constituent needs, changes in regulations, and emergencies like the COVID-19 pandemic.

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Constituents Implementation Regulations Operations 52

GovLoop

MARCH 25, 2024

Building trust with constituents is difficult. In an article about rebuilding trust in government, Deloitte Insights broke down government work into six archetypes: retailer, retailer-like, innovator, educator, regulator and enforcer. It means establishing and maintaining relationships as you carry out your agency’s mission.

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AWS Public Sector Blog

APRIL 13, 2023

State and local government (SLG) agencies now have procurement questions to ask and decisions to make to maximize governance and security, simplify vendor management, and accelerate the overall process within a heavily regulated procurement environment. At the state and federal levels, programs are funded to support these efforts.

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Government Technology Insider

MARCH 30, 2023

Digital transformation and modernization activities were fast-tracked across the public sector to allow government agencies to operate at full capacity under unusual circumstances. Transparency is widely valued by agencies, stakeholders, and constituents because it provides essential insights for large-scale scenario development.

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Google Public Sector

OCTOBER 16, 2023

Google Public Sector is bringing the Google magic – evolving cloud and AI technologies, security, and scale – to the mission of the government to transform the way citizens experience public services and the way agencies operate. But governments are not yet meeting citizen expectations. One source estimates that in the U.S.

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Government Technology Insider

SEPTEMBER 22, 2023

The public wants the government to deliver services online. The days of waiting in line at a government office or physically mailing applications are over. However, while moving application processes online might seem convenient, it has not been without challenges for the government. That’s something we need to change.

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AWS Public Sector Blog

AUGUST 6, 2024

With cloud as the new operational foundation, governments can fully embrace innovation to revolutionize constituent services and operational effectiveness. In 2019, Amazon set a goal to match all of the electricity used across it global operation with 100 percent renewable energy by 2030.

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AWS Public Sector Blog

DECEMBER 15, 2022

For instance, Amazon Web Services (AWS) services such as Amazon Connect and Amazon Lex chatbots can enable and empower constituents to quickly locate information using self-service options, reducing wait times and reserving in-person resources for the most complex and high-touch interactions. How AWS can help improve constituent services.

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Google Public Sector

APRIL 7, 2023

Government organizations around the world such as Hawaii's Department of Human Services and Italy's Veneto Region use APIs to modernize their legacy systems, create interoperability between departments and municipalities, and strengthen their own security posture. However, this security shouldn’t come at the cost of inaccessibility.

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Google Public Sector

APRIL 21, 2023

If there is one thing that the government has a lot of, it’s paper. Every year, the federal government processes more than 106 billion paper forms from 10,000 unique templates. billion hours on government paperwork at an estimated cost of $117 billion to the public and nearly $39 billion to the federal government.

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AWS Public Sector Blog

OCTOBER 24, 2024

Gain insights from real-world examples and uncover the boundless potential to drive change and forge a brighter future for citizens, constituents, students, service members, patients, and beyond. Don’t miss the augmented reality demo Operation Global Guardian.

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AWS Public Sector Blog

JULY 11, 2024

Leaders in education and state and local government know that technology is changing at a rapid pace. From July 23-24 in Austin, Texas , join more than 500 leaders across education and state and local government to learn how advancements in cloud technology are shaping the future of education and public services.

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AWS Public Sector Blog

APRIL 3, 2024

The advocate would make sure online government services were as good as anything residents found in the private sector. Since HSD’s contact centers all operated from centralized locations, that meant nobody would be around to answer the phone when residents called. You saved my life today.'”

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