Government Technology Insider

OCTOBER 31, 2023

While agencies have made great strides towards improving constituent experiences, there is often complexity and confusion when constituents have to navigate multiple forms, processes, or levels of government to request services. Consequently, constituents have demanded more unified digital experiences.

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AWS Public Sector Blog

APRIL 15, 2025

Government technology ( GovTech ) companies play a critical role in modernizing public services, enhancing citizen experiences, and driving efficiency in the public sector. In this blog post, we discuss five key ways AWS supports GovTechs in their mission to serve government agencies and citizens.

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AWS Public Sector Blog

JANUARY 27, 2025

However, LLMs alone may fall short in providing timely and relevant insights, especially for agencies managing dynamic and time-sensitive operations. This foundation enables more responsive and efficient government services while reducing operational costs. Amazon Bedrock Agent Action Group : Manages the actions performed by the agent.

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Government Technology Insider

MARCH 27, 2025

Highlighting findings from NASCIO 2024 Mid-Year Conference and a study on AI implementation, this article looks at the opportunities and challenges AI presents for government leaders. Here we explore the AI challenges state and local agencies face and six best practices to guide government AI adoption strategies.

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AWS Public Sector Blog

MAY 15, 2024

From local school districts to large federal agencies, today’s citizens expect to connect with government services in secure and frictionless ways. While helping customers, agents typically switch between numerous applications, such as their contact center platform, CRM, ticketing, and knowledge management systems.

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AWS Public Sector Blog

DECEMBER 17, 2024

Yet for many constituents, contact centers are the only lifeline to get the answers they need while looking for work. Constituents with barriers are often disproportionately impacted when the standard channels are limited and overwhelmed. Why were customers calling? Where did the process break down for them?

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AWS Public Sector Blog

NOVEMBER 22, 2022

Today, Liam Maxwell, director of government transformation for Amazon Web Services (AWS), announced the winners of the first Future of Government Awards during a virtual ceremony. The Future of Government Awards recognize the people and projects leading public sector digital transformation around the world.

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AWS Public Sector Blog

SEPTEMBER 7, 2023

Successful digital transformation depends on being able to work across silos, which are a common feature of central and regional government agencies. Repeatedly changing government structures and tools to address these unplanned changes is less efficient than establishing the ability to work as an adaptable organization.

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Google Public Sector

NOVEMBER 15, 2022

Every year, government agencies are responsible for distributing services and benefits that require processing billions of documents, images and forms. This solution can assist government workers by automatically extracting content from unstructured and handwritten documents and keying data into their existing system of record.

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Google Public Sector

APRIL 7, 2023

Government organizations around the world such as Hawaii's Department of Human Services and Italy's Veneto Region use APIs to modernize their legacy systems, create interoperability between departments and municipalities, and strengthen their own security posture. However, this security shouldn’t come at the cost of inaccessibility.

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State Tech Magazine

JULY 5, 2023

In business, customer service and relationship management can mean the difference between bringing in new clients and losing revenue. But state and local governments traditionally do not have to worry about loss of business, as citizens can’t go anywhere else for permits, licenses, or access to key government services and information.

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AWS Public Sector Blog

JANUARY 10, 2023

This helps the public evaluate potential conflicts of interest, deters corruption, and increases confidence in government. Many of these campaign officials and employees, collectively known as filers, utilize third-party campaign management systems to help with this and other aspects of their campaigns.

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Open Access Government - Technology News

JANUARY 9, 2024

The early stages of AI The evolution of AI during the pandemic, especially to power chatbots serving massive increases in citizen service demands, paved the way for generative AI as a new type of government tool. While generative AI is beginning to open new possibilities in government, its use also has vast limitations.

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GovLoop

JANUARY 15, 2025

But those efforts run the risk of creating a process in which people experience unnecessary delays and difficulties trying to access benefits and services online, said Jordan Burris, Vice President and General Manager for Public Sector at Socure, which provides identity verification solutions.

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AWS Public Sector Blog

JANUARY 30, 2023

Managing donors, members, and constituents is essential to the success of most nonprofits. Customer relationship management (CRM) systems are an important part of this process. About CiviCRM Over 11,000 nonprofit organizations around the world use CiviCRM to build and manage their donor, member, and constituent bases.

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AWS Public Sector Blog

SEPTEMBER 19, 2023

the Accelerator supports government technology (GovTech) startups as they develop innovative solutions enabling justice and public safety agencies to better serve their communities. created a software-as-a-service (SaaS) solution for Intelligent Digital Evidence Management Systems (iDEMS). Austin, TX Revir Technologies, Inc.,

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AWS Public Sector Blog

DECEMBER 16, 2022

Agencies use asset management software and services to monitor, maintain, and control these types of operational assets and equipment. Asset management software can help agencies optimize the quality and utilization of assets throughout their lifecycle, increase productive uptime, and reduce operational costs.

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Transportation Management Sustainability Constituents 130

AWS Public Sector Blog

APRIL 13, 2023

State and local government (SLG) agencies now have procurement questions to ask and decisions to make to maximize governance and security, simplify vendor management, and accelerate the overall process within a heavily regulated procurement environment.

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GovLoop

JULY 20, 2023

Are you interested in how people experienced a government service, for instance, or do you want more general input on public perceptions of an agency? Agencies can benefit greatly from public participation programs, which can build much-needed trust in government. Ask simple questions first, then more challenging ones.

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Google Public Sector

FEBRUARY 5, 2025

In 2025, it's poised to become a cornerstone of public sector operations, transforming how agencies make decisions and serve constituents. By leading with AI-powered innovation, government agencies can improve efficiency, enhance decision-making, and provide better services to citizens.

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AWS Public Sector Blog

JULY 23, 2024

Amazon Web Services (AWS) is proud to announce the 2024 cohort of AWS Champions, and the expansion of the program to AWS education and government technology (EdTech, GovTech) partners. Champions share their expertise and experience with others – through presentations, one-on-one conversations, webinars, and more.

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AWS Public Sector Blog

OCTOBER 3, 2023

Building modern applications with containers Containers are lightweight, versatile, and portable units that are revolutionizing the way modern applications are built, deployed, and managed. This is particularly valuable in times of crisis or when there’s a need to respond swiftly to constituent demands.

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AWS Public Sector Blog

MARCH 10, 2023

The city worked with government technology (GovTech) company Wi-Fiber, a network infrastructure provider using AWS Direct Connect from Amazon Web Services (AWS). Canton’s public safety, traffic management, parks and recreations, libraries, community centers, city hall, and housing authority have all benefited from a unique user experience.

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Public Safety Public Sector Parks And Recreation Laws 264

AWS Public Sector Blog

NOVEMBER 3, 2023

Opening their phone, they were able to provide copies of their ID, Social Security card, and even a fully signed copy of their intake forms with the HOPICS case manager who set them up with Kiip. Kiip, working with HOPICS and powered by AWS, enables unhoused individuals to securely keep, manage, and share copies of their vital documents.

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AWS Public Sector Blog

JANUARY 9, 2023

At AWS re:Invent 2022, I connected with inspiring customers around the world who are using the cloud to drive innovation in government, education, nonprofit, space, and healthcare. For that reason, we recommend organizations create data management strategies that will continuously improve the integrity, access, and security of their data.

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AWS Public Sector Blog

MARCH 28, 2024

For Medicaid agency call centers, there aren’t enough agents to support communication in all the languages requested by a state government. In this post, we will explore how to build a multilingual contact center that can provide near real-time assistance for a non-English-speaking constituent from an English-speaking agent.

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GovLoop

FEBRUARY 18, 2025

Modern constituent services are no longer an option. Constituents, when interacting with government agencies, expect seamless, digital-first experiences. The challenge is not to simply digitize forms but to modernize and streamline how government works.

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GovLoop

JUNE 14, 2024

The NextGen Public Service Award nominations are open , and we need your help to find government workers who have made a positive impact in their workplace. Because of that, each year, we acknowledge and celebrate those who have used their intelligence, exuberance and dedication to improving and invigorating government. Favorite

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AWS Public Sector Blog

MARCH 19, 2024

Whether automating workflows, responding to constituents, or unlocking creativity, the core question remains: how can we maximize benefits while avoiding potential downsides? We hope more organizations can benefit from AI safely by outlining a methodology informed by our experiences powering projects across government, education, and more.

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GovPilot

NOVEMBER 4, 2024

Unlocking the Potential of Citizen Engagement in Government Addressing the Challenges of Citizen Engagement Why Is Citizen Engagement a Game-Changer for Local Governments? How Much Time Does It Take to Build Effective Citizen Engagement? What Else Is Trending in Citizen Engagement?

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AWS Public Sector Blog

JULY 31, 2024

Lire cet article en Français The potential of open data to transform governance and public services is immense, but realizing this potential requires overcoming common obstacles. Advancing data governance and stewardship practices to build trust and enable secure data sharing between departments, including safeguarding privacy.

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AWS Public Sector Blog

DECEMBER 5, 2022

Moving sensitive US government data to the cloud requires the meticulous application of a proven migration methodology, skilled resources, a robust solution, and a mature logistics model. This was the first time the government agency and Booz Allen used MAP. How Booz Allen used MAP and AWS to securely migrate 2PB of government data.

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AWS Public Sector Blog

NOVEMBER 1, 2022

To make hearings visible to the public, even when in-person attendance is limited, state and local governments are beginning to mandate many court proceedings be live streamed, often with a very short window to do so. Nomad helps customers manage, organize, and distribute digital assets, including video and live streaming broadcasts.

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Public Sector Local Government Constituents Implementation 173

Google Public Sector

SEPTEMBER 30, 2022

Intelligent virtual agents are enabling agencies to address constituent questions and provide routine information at scale. To keep information relevant and timely, government users and call center practitioners need to establish a governance process for content management.

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Management Translation Social Services Constituents 98

GovLoop

AUGUST 4, 2022

Increased focus on constituent experience is pushing agencies to expand and redesign their digital services. Government services have lagged behind retail, but constituent expectations haven’t. But agencies, under pressure from constituents, can stumble when trying to increase digital services. Avoid These Mistakes.

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AWS Public Sector Blog

MARCH 16, 2023

Tax administrators at all levels of government face challenges due to legacy systems that lack functionality, scalability, and flexibility. Running tax systems on AWS supports these authorities in strengthening operations, improving constituent interactions, improving business intelligence capability, reducing costs, and innovating.

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Public Sector Operations Security Sustainability 246

Google Public Sector

MAY 2, 2024

Being on the cutting edge of technology isn’t typically something people associate with local governments, and I’m proud of Sullivan County for consistently innovating. In 2023, we introduced a virtual agent powered by Dialogflow that has helped us quickly provide our constituents with answers to simple questions.

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