AWS Public Sector Blog

OCTOBER 4, 2024

With this integration, Amazon Lex through Amazon Bedrock can access state user manuals and other documents as source data to answer questions from constituents in real time rather than waiting for a human agent to respond. Now, let’s look at the future flow Maria could have with these advancements in technology.

Constituents 189

Constituents Local Government Public Sector Security 189

State Tech Magazine

FEBRUARY 1, 2023

State and local governments have accelerated the pace of digital transformation in recent years as they required more cloud computing power to fulfill citizen services.

Government 184

Government Security Constituents Local Government 184

GovPilot

JULY 5, 2023

In an era characterized by rapid modernization, increased constituent expectations, shrinking budgets, and unpredictable outside disruptions, local governments’ reliance on arcane paper-based processes drains its scarce resources and limits its ability to fully serve constituents.

Local Government 105

Local Government Constituents Government Budgeting 105

State Tech Magazine

MARCH 13, 2024

Many state and local governments were already supporting teleworking programs to some degree before the pandemic, especially in large states where both state and local government agencies (and those who work for them) needed to venture outside of their main offices to reach remote constituents.

Government 157

Government Local Government Constituents Government Agency 157

Government Technology Insider

MARCH 27, 2025

Highlighting findings from NASCIO 2024 Mid-Year Conference and a study on AI implementation, this article looks at the opportunities and challenges AI presents for government leaders. Here we explore the AI challenges state and local agencies face and six best practices to guide government AI adoption strategies.

Government 59

Government Constituents Implementation Laws 59

GovLoop

AUGUST 18, 2023

Constituents depend on digital engagements to connect with state and local government — they’re going online to pay utility bills, apply for permits and renew vehicle registrations. Everyone expects to be able to interact with government online, yet more digital interfaces mean a wider attack surface.

Constituents 97

Constituents Engagement Security Local Government 97

AWS Public Sector Blog

JULY 23, 2024

Amazon Web Services (AWS) is proud to announce the 2024 cohort of AWS Champions, and the expansion of the program to AWS education and government technology (EdTech, GovTech) partners. Champions share their expertise and experience with others – through presentations, one-on-one conversations, webinars, and more.

Local Government 182

Local Government Education Constituents Government 182

GovPilot

OCTOBER 5, 2023

This bill requires local governments in the Garden state to leverage a digital platform for all construction related applications and permits. No longer will construction applications and permits be only paper based and manually processed, constituents and contractors will be able to access these forms at any time, from anywhere.

Local Government 98

Local Government Laws Constituents Government 98

GovLoop

DECEMBER 23, 2024

The local partners do play a really important role [in data], both behind the scenes and then once it comes out, she said. Transparent data collection and dissemination through federal/local collaborations help constituents trust in and engage with the data. You must have the right tools for everyone. Keep it straightforward.

Elected Officials 99

Elected Officials Constituents Engagement Communications 99

NLC (National League of Cities)

MARCH 27, 2025

In honor of Women’s History Month, the National League of Cities (NLC) reached out to members of the Women in Municipal Government (WIMG) Constituency Group to share their personal reflections on the impact and importance of women serving in local government.

Government 96

Government Constituents Local Government 96

State Tech Magazine

SEPTEMBER 3, 2024

Artificial intelligence is slowly but surely making its way into state and local government operations. Many decision-makers remain concerned about a lack of comprehensive high-level policies governing AI's use, and others have a general sense of unpreparedness to integrate AI into existing workflows.

Constituents 167

Constituents Local Government Operations Government 167

Government Technology Insider

MARCH 30, 2023

Digital transformation and modernization activities were fast-tracked across the public sector to allow government agencies to operate at full capacity under unusual circumstances. Transparency is widely valued by agencies, stakeholders, and constituents because it provides essential insights for large-scale scenario development.

Local Government 98

Local Government Budgeting Government Public Sector 98

State Tech Magazine

MARCH 7, 2024

To streamline application development in support of everything from back-end business processes to constituent-facing services, state and local governments have embraced DevSecOps. This combination of development, security and operations helps to streamline and speed the development pipeline.

Public Sector 184

Public Sector Development Constituents Local Government 184

AWS Public Sector Blog

APRIL 13, 2023

State and local government (SLG) agencies now have procurement questions to ask and decisions to make to maximize governance and security, simplify vendor management, and accelerate the overall process within a heavily regulated procurement environment.

Public Sector 246

Public Sector Local Government Security Education 246

State Tech Magazine

MARCH 28, 2024

Environmental sustainability is an exciting and challenging opportunity for state and local government agencies. Actively supporting sustainability initiatives gives governments the chance to participate in the environmentally conscious actions their communities want, while supporting their public lands.

Sustainability 157

Sustainability Local Government Constituents Government Agency 157

AWS Public Sector Blog

DECEMBER 17, 2024

Yet for many constituents, contact centers are the only lifeline to get the answers they need while looking for work. Constituents with barriers are often disproportionately impacted when the standard channels are limited and overwhelmed. Why were customers calling? Where did the process break down for them?

Constituents 130

Constituents Campaign Implementation Public Sector 130

State Tech Magazine

JULY 5, 2023

But state and local governments traditionally do not have to worry about loss of business, as citizens can’t go anywhere else for permits, licenses, or access to key government services and information. But states and cities want to keep their constituents happy.

Government 130

Government Constituents Local Government Management 130

State Tech Magazine

NOVEMBER 30, 2023

To meet constituents where they were, state and local governments needed to modernize citizen resources and services quickly and accept emerging technologies. Since the pandemic began, cities across the country have been on a fast track to digital transformation.

Strategic Planning 176

Strategic Planning Constituents Local Government Budgeting 176

AWS Public Sector Blog

SEPTEMBER 7, 2023

Successful digital transformation depends on being able to work across silos, which are a common feature of central and regional government agencies. Repeatedly changing government structures and tools to address these unplanned changes is less efficient than establishing the ability to work as an adaptable organization.

Government 195

Government Public Sector Social Services Government Agency 195

AWS Public Sector Blog

JULY 11, 2024

Leaders in education and state and local government know that technology is changing at a rapid pace. That’s the central theme of this year’s AWS IMAGINE conference for education, state, and local leaders presented by Amazon Web Services (AWS). There is no cost to attend; register now to secure your spot.

Education 204

Education Local Government Public Sector Public Safety 204

AWS Public Sector Blog

NOVEMBER 1, 2022

To make hearings visible to the public, even when in-person attendance is limited, state and local governments are beginning to mandate many court proceedings be live streamed, often with a very short window to do so. Read more about AWS for state and local government: Working backwards from Vision Zero to improve road safety.

Public Sector 173

Public Sector Local Government Constituents Implementation 173

AWS Public Sector Blog

SEPTEMBER 19, 2023

the Accelerator supports government technology (GovTech) startups as they develop innovative solutions enabling justice and public safety agencies to better serve their communities. Amazon Web Services (AWS) today announced 13 startup companies selected to participate in the inaugural AWS GovTech Accelerator.

Public Safety 338

Public Safety Public Sector Laws Supervision 338

GovPilot

DECEMBER 21, 2023

From budget constraints, to crime and public safety , to environmental issues, local government officials deal with numerous problems on a daily basis. While tackling these problems, they must keep their constituents happy by being transparent and holding themselves to the highest standard of accountability.

Constituents 52

Constituents Local Government Public Safety Government 52

AWS Public Sector Blog

MARCH 10, 2023

The city worked with government technology (GovTech) company Wi-Fiber, a network infrastructure provider using AWS Direct Connect from Amazon Web Services (AWS). Read more about how state and local governments use AWS to power justice and public safety solutions at the AWS Cloud for Justice and Public Safety hub.

Public Safety 264

Public Safety Public Sector Parks And Recreation Laws 264

AWS Public Sector Blog

FEBRUARY 2, 2024

Digital transformation of back-office operations Modernizing at any level of government requires vision and a long-term strategy. Increase transparency – Modernizing will illuminate government operations and expenses by providing a single source of truth for citizens and government leaders.

Operations 189

Operations Local Government Security Public Sector 189

AWS Public Sector Blog

MARCH 28, 2024

For Medicaid agency call centers, there aren’t enough agents to support communication in all the languages requested by a state government. In this post, we will explore how to build a multilingual contact center that can provide near real-time assistance for a non-English-speaking constituent from an English-speaking agent.

Translation 200

Translation Constituents Public Sector Local Government 200

GCN

JANUARY 29, 2024

COMMENTARY | As in the federal and state governments, local elected officials are more likely to be white than their constituents. At times, such as with school boards, the differences are particularly stark.

Elected Officials 78

Elected Officials Local Government Government Constituents 78

AWS Public Sector Blog

OCTOBER 28, 2022

To discuss this, Amazon Web Services (AWS) recently hosted a webinar, Rethink how to hire and retain top performing talent , which assembled a panel of government officials and workforce planning experts. Though women account for 60% of the government workforce, they aren’t well-represented within government IT.

Public Sector 237

Public Sector Local Government Development Education 237

GovPilot

NOVEMBER 4, 2024

Unlocking the Potential of Citizen Engagement in Government Addressing the Challenges of Citizen Engagement Why Is Citizen Engagement a Game-Changer for Local Governments? How Much Time Does It Take to Build Effective Citizen Engagement? What Else Is Trending in Citizen Engagement?

Engagement 52

Engagement Government Community Engagement Local Government 52

AWS Public Sector Blog

JANUARY 10, 2023

This helps the public evaluate potential conflicts of interest, deters corruption, and increases confidence in government. Civix , a government technology (GovTech) company, uses Amazon Web Services (AWS) to provide software and services that support multiple public sector use cases, including election management, grants management, and more.

Campaign 242

Campaign Public Sector Laws Constituents 242

AWS Public Sector Blog

NOVEMBER 3, 2023

Do you have questions about how AWS can help your government agency provide innovative services for constituents? Reach out to the AWS Public Sector team.

Public Sector 298

Public Sector Housing Outreach Security 298

AWS Public Sector Blog

MARCH 19, 2024

According to multiple state and local government surveys conducted by the Center for Digital Government (CDG), only a small minority of US states, counties, and cities have migrated more than 50 percent of their systems/applications to the cloud. Public sector entities use cloud technologies but the degree of usage varies.

Education 189

Education Public Sector Local Government Elected Officials 189

AWS Public Sector Blog

MARCH 21, 2023

In government, AI solutions are expected to grow at a compound annual rate of more than 33% through 2024. A state government optimized operations with Quantiphi Quantiphi is a technology company that solves problems using AI and data science, and a state government’s department recently had one such problem.

Public Sector 246

Public Sector Nonprofit Operations Local Government 246

Google Public Sector

DECEMBER 30, 2024

Here are some of the latest AI innovations from Google that I am most proud of, that will help improve government services, enhance decision-making, and ultimately create a more efficient and effective public sector.

Public Sector 120

Public Sector Security Constituents Development 120

AWS Public Sector Blog

JUNE 19, 2023

That’s the central question of the IMAGINE conference from Amazon Web Services (AWS), a two-day, no-cost event for state and local government and education leaders. You can also connect with AWS experts serving government technology (GovTech) and education technology (EdTech) customers. Will we see you there?

Education 130

Education Local Government Public Sector Public Service 130

GovPilot

SEPTEMBER 2, 2022

Local government challenges have grown ever more complicated in recent years. We’re coming out the other side of a years-long pandemic and witnessing increasingly extreme weather events, all while faith in public institutions is at an all-time low.

Local Government 69

Local Government Government Constituents Engagement 69

GovLoop

JUNE 10, 2024

Because so many people use social media in local government, for myriad purposes, those passwords are well-known and often not well-secured. So why don’t we have a coordinated change of social media passwords in local government three days before the election?” This risks large-scale disenfranchisement.

Local Government 59

Local Government Elected Officials Security Social Media 59