AWS Public Sector Blog

OCTOBER 29, 2023

Nominations are now open for the Future of Government Awards 2023 , a global awards program that celebrates practitioners, teams, and leaders who are transforming people’s lives by applying digital solutions and leveraging technology to reform the public sector for those it serves.

Government 189

Government Public Sector Leadership Public Service 189

Open Access Government - Technology News

JANUARY 9, 2024

The early stages of AI The evolution of AI during the pandemic, especially to power chatbots serving massive increases in citizen service demands, paved the way for generative AI as a new type of government tool. While generative AI is beginning to open new possibilities in government, its use also has vast limitations.

Government 135

Government Public Service Constituents Implementation 135

AWS Public Sector Blog

DECEMBER 3, 2024

CentralSquare is a government technology ( GovTech ) company and AWS Partner that provides mission-critical software to more than 8,000 local public service organizations across North America. To support the scale of its customers’ migration efforts, CentralSquare turned to AWS Landing Zone. Learn more about AWS for Justice and Public Safety.

Public Safety 147

Public Safety Laws Operations Accountability 147

AWS Public Sector Blog

MARCH 10, 2023

The city worked with government technology (GovTech) company Wi-Fiber, a network infrastructure provider using AWS Direct Connect from Amazon Web Services (AWS). Deployment requires limited disruptions, and minimal manpower to implement. In 2020, the City of Canton, Ohio set out to build a better, safer, and more connected community.

Public Safety 264

Public Safety Public Sector Parks And Recreation Laws 264

AWS Public Sector Blog

APRIL 13, 2023

State and local government (SLG) agencies now have procurement questions to ask and decisions to make to maximize governance and security, simplify vendor management, and accelerate the overall process within a heavily regulated procurement environment. At the state and federal levels, programs are funded to support these efforts.

Public Sector 246

Public Sector Local Government Security Education 246

AWS Public Sector Blog

JANUARY 10, 2023

This helps the public evaluate potential conflicts of interest, deters corruption, and increases confidence in government. Civix , a government technology (GovTech) company, uses Amazon Web Services (AWS) to provide software and services that support multiple public sector use cases, including election management, grants management, and more.

Campaign 242

Campaign Public Sector Laws Constituents 242

AWS Public Sector Blog

AUGUST 6, 2024

Despite a common misconception about government, state agencies regularly innovate on behalf of their constituents. We also provide tips for accelerating procurement and maintaining visibility over rapidly implemented workloads. The DHHS took an innovative approach to implement a solution rapidly.

Public Sector 182

Public Sector Accountability Implementation Development 182

AWS Public Sector Blog

NOVEMBER 1, 2022

To make hearings visible to the public, even when in-person attendance is limited, state and local governments are beginning to mandate many court proceedings be live streamed, often with a very short window to do so. Read more about AWS for state and local government: Working backwards from Vision Zero to improve road safety.

Public Sector 173

Public Sector Local Government Constituents Implementation 173

AWS Public Sector Blog

MARCH 28, 2024

For Medicaid agency call centers, there aren’t enough agents to support communication in all the languages requested by a state government. Relying on manual methods to record and create content in different languages can hinder the timeliness of implementation. The constituent calls the main contact center number.

Translation 200

Translation Constituents Public Sector Local Government 200

AWS Public Sector Blog

MARCH 19, 2024

Whether automating workflows, responding to constituents, or unlocking creativity, the core question remains: how can we maximize benefits while avoiding potential downsides? This cost-free resource aims to support leaders as they grapple with implementation challenges.

Public Sector 200

Public Sector Constituents Security Regulations 200

GovLoop

JUNE 14, 2024

The NextGen Public Service Award nominations are open , and we need your help to find government workers who have made a positive impact in their workplace. Because of that, each year, we acknowledge and celebrate those who have used their intelligence, exuberance and dedication to improving and invigorating government. Favorite

Government 102

Government Public Service Communications Constituents 102

AWS Public Sector Blog

JULY 15, 2022

The end of the US federal government fiscal year is fast approaching. Read on for efficient purchasing recommendations to meet your agency’s needs: AWS Professional Services (AWS ProServe) is a global team of experts that can help you more effectively reach your constituents and better achieve your core mission using the AWS Cloud.

Public Sector 200

Public Sector Constituents Government Budgeting 200

Government Technology Insider

MARCH 27, 2025

Without a forever-modern digital infrastructure, states face difficulties meeting constituent needs, changes in regulations, and emergencies like the COVID-19 pandemic. When implemented in accordance with human-centered design principles, a cloud environment can streamline agency operations and customer interactions.

Constituents 52

Constituents Implementation Regulations Operations 52

Government Technology Insider

MARCH 25, 2025

With an understanding of the obstacles states face and the goal of building more resilient and accessible government systems, UI programs can overcome barriers and achieve forever-modern results. States need the ability to respond to changes in policy and constituent needs in real time.

Constituents 59

Constituents Implementation Government Development 59

Government Technology Insider

DECEMBER 17, 2024

Without a forever-modern digital infrastructure, states face difficulties meeting constituent needs, changes in regulations, and emergencies like the COVID-19 pandemic. When implemented in accordance with human-centered design principles, a cloud environment can streamline agency operations and customer interactions.

Constituents 52

Constituents Implementation Regulations Operations 52

Google Public Sector

MAY 2, 2024

Being on the cutting edge of technology isn’t typically something people associate with local governments, and I’m proud of Sullivan County for consistently innovating. In 2023, we introduced a virtual agent powered by Dialogflow that has helped us quickly provide our constituents with answers to simple questions.

Constituents 67

Constituents Implementation Public Sector Operations 67

AWS Public Sector Blog

AUGUST 12, 2022

Nominations are now open for the Future of Government Awards , a new global awards program to recognize the people and projects leading the digital transformation of governments around the world. Championing the power of open source solutions for government. Future of Government Award categories.

Government 130

Government Public Sector Public Service Leadership 130

AWS Public Sector Blog

APRIL 3, 2024

The advocate would make sure online government services were as good as anything residents found in the private sector. A basic Connect implementation addressed New Mexico’s immediate COVID pain points, but the HSD team didn’t stop with the basics. We were able to move to AWS, to Connect, basically overnight. It was awesome.”

Campaign 195

Campaign Local Government Outreach Implementation 195

GovLoop

AUGUST 4, 2022

Increased focus on constituent experience is pushing agencies to expand and redesign their digital services. Government services have lagged behind retail, but constituent expectations haven’t. But agencies, under pressure from constituents, can stumble when trying to increase digital services. Avoid These Mistakes.

Constituents 59

Constituents Strategic Planning Budgeting Legislation 59

Government Technology Insider

JANUARY 5, 2023

Town of Gilbert, Arizona embraced this model of self-service and began modernizing its services by digitizing it’s government forms. Before the town began this digitization process, constituents would have to print out a PDF document, fill it out, and then bring that form into the correct municipal office to be processed.

Government 88

Government Constituents Security Implementation 88

AWS Public Sector Blog

JANUARY 9, 2023

At AWS re:Invent 2022, I connected with inspiring customers around the world who are using the cloud to drive innovation in government, education, nonprofit, space, and healthcare. In South Korea, cafeterias implementing ZWZH reduced overall food waste by an average of 30%, while on-plate food waste was reduced by up to 42%.

Public Sector 302

Public Sector Nonprofit Operations Government 302

AWS Public Sector Blog

OCTOBER 3, 2023

This is particularly valuable in times of crisis or when there’s a need to respond swiftly to constituent demands. Government agencies use Amazon EKS and Amazon ECS to build and maintain citizen service portals, offering streamlined access to various public services, such as tax filing, permit applications, and social welfare programs.

Public Sector 317

Public Sector Security Management Operations 317

Google Public Sector

OCTOBER 16, 2023

Google Public Sector is bringing the Google magic – evolving cloud and AI technologies, security, and scale – to the mission of the government to transform the way citizens experience public services and the way agencies operate. But governments are not yet meeting citizen expectations. One source estimates that in the U.S.

Public Sector 105

Public Sector Government Constituents Security 105

Government Technology Insider

MARCH 30, 2023

Digital transformation and modernization activities were fast-tracked across the public sector to allow government agencies to operate at full capacity under unusual circumstances. Transparency is widely valued by agencies, stakeholders, and constituents because it provides essential insights for large-scale scenario development.

Local Government 98

Local Government Budgeting Government Public Sector 98

Government Technology Insider

SEPTEMBER 22, 2023

The public wants the government to deliver services online. The days of waiting in line at a government office or physically mailing applications are over. However, while moving application processes online might seem convenient, it has not been without challenges for the government. That’s something we need to change.

Constituents 59

Constituents Government Agency Budgeting Public Sector 59

AWS Public Sector Blog

FEBRUARY 2, 2024

Digital transformation of back-office operations Modernizing at any level of government requires vision and a long-term strategy. Increase transparency – Modernizing will illuminate government operations and expenses by providing a single source of truth for citizens and government leaders.

Operations 189

Operations Local Government Security Public Sector 189

Government Technology Insider

MARCH 18, 2025

NASCIO Shares Top IT Priorities for 2025 Each year the NASCIO priority list helps state government IT leaders shape their investment priorities for the coming year. The post NASCIO Shares 2025 Priorities for State CIOs: Going Beyond the Top Three appeared first on Government Technology Insider. Weve got a resource center to help.

Constituents 52

Constituents Financial Management Implementation Government 52

Google Public Sector

OCTOBER 19, 2023

In practice, this could mean generative AI serves as a brainstorming assistant to draft and iterate content or drive conversational, real-time interactions with constituents on agency websites. AI is accelerating mission outcomes and shaping the future of how the government works.

Public Sector 111

Public Sector Security Constituents Transportation 111

American City & Country

AUGUST 28, 2024

In my experience working with city governments, I’ve seen firsthand cities like Los Angeles, Chicago, Sacramento, and St. These factors mean that governments must do more with less. Today’s situation has become increasingly dire for many municipalities that once relied on robust federal funding and a strong market.

Government 97

Government Budgeting Public Sector Sustainability 97

GovLoop

JULY 3, 2023

Identity is key to a modernized government experience. Externally, a coherent and deliberate approach to identity can help drive improved constituent engagements, meeting rising citizen expectations around their government encounters. He spoke during a recent GovLoop panel discussion with government and industry executives.

Security 95

Security Government Management Coordinator 95

AWS Public Sector Blog

NOVEMBER 27, 2023

Before the Affordable Care Act (ACA) was implemented, purchasing insurance in the individual market proved challenging for those without employer-sponsored health benefits. Discover how government agencies across the country use AWS to better serve constituents at the AWS Cloud for State and Local Governments hub.

Public Sector 182

Public Sector Local Government Constituents Operations 182

AWS Public Sector Blog

OCTOBER 28, 2022

To discuss this, Amazon Web Services (AWS) recently hosted a webinar, Rethink how to hire and retain top performing talent , which assembled a panel of government officials and workforce planning experts. Though women account for 60% of the government workforce, they aren’t well-represented within government IT.

Public Sector 237

Public Sector Local Government Development Education 237

GovLoop

AUGUST 8, 2024

As you make your services more accessible online for your constituents, unfortunately, it can also open the door to cyber criminals. That means you must implement security measures that protects sensitive data from unauthorized access. Have you strategized and budgeted for enhanced security? Favorite

Community Engagement 98

Community Engagement Constituents Budgeting Security 98

Google Public Sector

APRIL 21, 2023

If there is one thing that the government has a lot of, it’s paper. Every year, the federal government processes more than 106 billion paper forms from 10,000 unique templates. billion hours on government paperwork at an estimated cost of $117 billion to the public and nearly $39 billion to the federal government.

Constituents 111

Constituents Translation Government Employee Government 111

Google Public Sector

APRIL 25, 2024

New York is leading the way, embracing this technological shift, using generative AI (gen AI) to revolutionize how the government serves its constituents. This statement underscores the growing significance of AI and particularly gen AI, in transforming government operations. It's already making a difference today.

Public Sector 105

Public Sector Constituents Strategic Planning Implementation 105

Google Public Sector

OCTOBER 19, 2022

The Challenge Many government agencies remained overwhelmed with paper, even as the pandemic drove digitization and modernization. As a result, government agencies continue to look for better ways to streamline manual processes that overwhelm their workers and take focus from higher value initiatives.

Government 98

Government Government Agency Public Sector Constituents 98

Open Access Government - Technology News

DECEMBER 21, 2023

AI evolving The evolution of AI during the pandemic, especially to power chatbots serving massive increases in citizen service demands, paved the way for generative AI as a new type of government tool. How can the government use AI? Navigating the complex web of government departments can often be daunting for constituents.

Government 69

Government Public Service Constituents Implementation 69