State Tech Magazine

MARCH 13, 2024

Many state and local governments were already supporting teleworking programs to some degree before the pandemic, especially in large states where both state and local government agencies (and those who work for them) needed to venture outside of their main offices to reach remote constituents.

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Government Local Government Constituents Government Agency 157

AWS Public Sector Blog

SEPTEMBER 7, 2023

Successful digital transformation depends on being able to work across silos, which are a common feature of central and regional government agencies. New public sector obstacles develop and old ones can evolve over time without regard to agency missions. This makes it simpler for both the citizen the government agency.

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Government Public Sector Social Services Government Agency 195

AWS Public Sector Blog

MAY 15, 2024

From local school districts to large federal agencies, today’s citizens expect to connect with government services in secure and frictionless ways. Peraton, an AWS Premier Partner , has worked with multiple government agencies to improve both customer and agent experiences using Amazon Connect.

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Government Implementation Management Government Agency 200

GovLoop

JANUARY 9, 2024

Is it just the government employee, or is it also the local constituent? A recent report from the Centre for Public Impact suggests that agencies should consider residents as end users, not just beneficiaries. During the sprints, government agencies invited members of community organizations join their development teams.

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Constituents Government Employee Government Agency Development 105

Government Technology Insider

MARCH 27, 2025

Highlighting findings from NASCIO 2024 Mid-Year Conference and a study on AI implementation, this article looks at the opportunities and challenges AI presents for government leaders. Here we explore the AI challenges state and local agencies face and six best practices to guide government AI adoption strategies.

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Government Constituents Implementation Laws 59

Google Public Sector

NOVEMBER 15, 2022

Every year, government agencies are responsible for distributing services and benefits that require processing billions of documents, images and forms. This solution can assist government workers by automatically extracting content from unstructured and handwritten documents and keying data into their existing system of record.

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Constituents Government Government Agency Public Sector 98

State Tech Magazine

MARCH 28, 2024

Environmental sustainability is an exciting and challenging opportunity for state and local government agencies. Actively supporting sustainability initiatives gives governments the chance to participate in the environmentally conscious actions their communities want, while supporting their public lands.

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Sustainability Constituents Local Government Government Agency 157

Google Public Sector

FEBRUARY 5, 2025

In 2025, it's poised to become a cornerstone of public sector operations, transforming how agencies make decisions and serve constituents. By leading with AI-powered innovation, government agencies can improve efficiency, enhance decision-making, and provide better services to citizens.

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Public Sector Constituents Security Government Employee 88

GovLoop

FEBRUARY 18, 2025

Modern constituent services are no longer an option. Constituents, when interacting with government agencies, expect seamless, digital-first experiences. The challenge is not to simply digitize forms but to modernize and streamline how government works.

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Operations Constituents Government Agency Education 52

AWS Public Sector Blog

OCTOBER 3, 2023

This is particularly valuable in times of crisis or when there’s a need to respond swiftly to constituent demands. Public safety agencies are deploying reliable and responsive applications for communication, resource allocation, and coordination—all essential in times of emergencies and disasters.

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Public Sector Security Management Operations 317

Government Technology Insider

JANUARY 11, 2024

Despite these benefits, many state and local government agencies are unable to reap the benefits of the data in their possession due to data proliferation , a term referring to both the massive amounts of data that governments generate and the usability problems resulting from ineffective storage and management in multiple disconnected systems.

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Government Agency Government Constituents Local Government 59

Google Public Sector

APRIL 7, 2023

Government organizations around the world such as Hawaii's Department of Human Services and Italy's Veneto Region use APIs to modernize their legacy systems, create interoperability between departments and municipalities, and strengthen their own security posture. However, this security shouldn’t come at the cost of inaccessibility.

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Management Government Government Agency Government Employee 103

AWS Public Sector Blog

MARCH 21, 2023

In government, AI solutions are expected to grow at a compound annual rate of more than 33% through 2024. A state government optimized operations with Quantiphi Quantiphi is a technology company that solves problems using AI and data science, and a state government’s department recently had one such problem.

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Public Sector Nonprofit Operations Local Government 246

Government Technology Insider

SEPTEMBER 22, 2023

The public wants the government to deliver services online. The days of waiting in line at a government office or physically mailing applications are over. However, while moving application processes online might seem convenient, it has not been without challenges for the government. That’s something we need to change.

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Constituents Government Agency Budgeting Public Sector 59

AWS Public Sector Blog

NOVEMBER 3, 2023

Do you have questions about how AWS can help your government agency provide innovative services for constituents? Reach out to the AWS Public Sector team.

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Public Sector Housing Outreach Security 298

GovLoop

DECEMBER 2, 2022

A conversation with Nuance Communications’ Russell Brodsky, Regional Vice President, Government Sales; Vance Clipson, Senior Principal, Industry Solutions Marketing and Strategy; and Joseph Solt, Director of Professional Services. It’s about making it easy for [people] to interact with government,” he said. Get the guide.

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Constituents Engagement Outreach Government Agency 59

AWS Public Sector Blog

MARCH 21, 2024

Yaara Tam, head of multinational organizations, and Barbara Baeyens, head of Benelux, announced the launch of new AWS learning plans for civil servants , specifically designed for European Union (EU) government agencies to help government employees build cloud skills and accelerate digital transformation.

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Public Sector Sustainability Security Regulations 195

GovLoop

FEBRUARY 2, 2024

GenAI can help, working across silos to suggest the additional application, thus streamlining that constituent experience. Improving the Employee Experience: GenAI can make government employees more efficient and productive. They might not know they need a liquor license for that.

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Constituents Government Employee Government Agency Security 102

Google Public Sector

OCTOBER 19, 2022

The Challenge Many government agencies remained overwhelmed with paper, even as the pandemic drove digitization and modernization. As a result, government agencies continue to look for better ways to streamline manual processes that overwhelm their workers and take focus from higher value initiatives.

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Government Government Agency Public Sector Constituents 98

Google Public Sector

OCTOBER 16, 2023

Google Public Sector is bringing the Google magic – evolving cloud and AI technologies, security, and scale – to the mission of the government to transform the way citizens experience public services and the way agencies operate. But governments are not yet meeting citizen expectations. One source estimates that in the U.S.

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Public Sector Government Constituents Security 106

Government Technology Insider

MARCH 30, 2023

Digital transformation and modernization activities were fast-tracked across the public sector to allow government agencies to operate at full capacity under unusual circumstances. Transparency is widely valued by agencies, stakeholders, and constituents because it provides essential insights for large-scale scenario development.

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Local Government Budgeting Government Public Sector 98

AWS Public Sector Blog

FEBRUARY 2, 2024

Digital transformation of back-office operations Modernizing at any level of government requires vision and a long-term strategy. Transparency is critical because the solution you choose will serve as the single source of truth for dozens of other agencies. When seeking a cloud-based ERP solution, security is paramount.

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Operations Local Government Security Public Sector 189

Government Technology Insider

JANUARY 5, 2023

Town of Gilbert, Arizona embraced this model of self-service and began modernizing its services by digitizing it’s government forms. Before the town began this digitization process, constituents would have to print out a PDF document, fill it out, and then bring that form into the correct municipal office to be processed.

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Government Constituents Implementation Security 88

GovLoop

FEBRUARY 20, 2024

Civic tech makes it easier for people to interact with government agencies. When well-designed, it improves constituent experiences (CX) and promotes equity and engagement. A new term to some, “civic tech” relates to technology that directly facilitates CX, constituent experience or communication.

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Constituents Urban Planning Communications Government Agency 81

AWS Public Sector Blog

NOVEMBER 27, 2023

The impact to constituents Covered California’s mission is to increase the number of insured Californians, improve healthcare quality, lower costs, and reduce health disparities through an innovative, competitive marketplace that empowers consumers to choose the health plan and providers that give them the best value.

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Public Sector Local Government Constituents Operations 182

Google Public Sector

APRIL 21, 2023

If there is one thing that the government has a lot of, it’s paper. Every year, the federal government processes more than 106 billion paper forms from 10,000 unique templates. billion hours on government paperwork at an estimated cost of $117 billion to the public and nearly $39 billion to the federal government.

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Constituents Translation Government Employee Government 111

AWS Public Sector Blog

APRIL 3, 2024

The advocate would make sure online government services were as good as anything residents found in the private sector. Discover how government agencies across the country use AWS to better serve constituents at the AWS Cloud for Health and Human Services hub. You saved my life today.'”

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Campaign Local Government Outreach Implementation 195

AWS Public Sector Blog

JANUARY 3, 2024

State and local government agencies in the US are focused on continuously enhancing digital access and in-person experiences for both citizens and employees by meeting people where they are.

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Public Sector Local Government Transportation Communications 204

GovPilot

SEPTEMBER 14, 2023

Citizens have the right to make decisions and choices in their government that impact their own lives. Local governments are institutions designed to serve citizens by realizing their decisions and making the community better fit the vision of citizens.

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Government Agency Strategic Planning Government Constituents 52

GovLoop

FEBRUARY 16, 2023

Long wait times, multiple transfers to get to the “right” person, and unsatisfying responses are leaving constituents dissatisfied with the service experience provided to them by government agencies.

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Constituents Budgeting Government Agency Government 52

AWS Public Sector Blog

APRIL 17, 2023

Digital government and services Digital government and modernized service delivery remain the second highest priority for state technology leaders in the 2023 report. Citizens expect to engage with their local government in the same fast, digital manner that they communicate in their daily lives. million residents.

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Public Sector Local Government Management Education 130

AWS Public Sector Blog

NOVEMBER 23, 2022

At Amazon Web Services (AWS), our customers in government, nonprofit, healthcare, and education have an enduring mission: to improve the lives of their fellow citizens. From my time in government, I worked with incredible people who demonstrated initiative and took risks to deliver results for their constituents. Learn more.

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Security Public Sector Elected Officials Constituents 130

AWS Public Sector Blog

NOVEMBER 1, 2022

Every interaction a citizen has with government is an opportunity to enhance the customer experience with rich citizen engagement and direct lines of feedback. Recent federal priorities have been set to improve the citizen experience when interacting with government. Architecture overview of the government workflow.

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Coordinator Public Sector Constituents Government 130

AWS Public Sector Blog

NOVEMBER 16, 2022

Some finance and tax agencies are also using Amazon Connect , an omnichannel, cloud-based contact center service, to give customers more convenient options to complete transactions. Improving government operations. Intelligent document processing and quality control can also optimize government operations.

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Public Sector Local Government Supervision Operations 147

Government Technology Insider

SEPTEMBER 18, 2023

Following the mad rush of pandemic-induced digital transformation, government agencies are now contending with the realities of not only a growing digital divide amongst their constituents, but also swelling inequities pertaining to citizen identity verification and access to critical government services.

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Government Agency Constituents Government Accountability 64

Google Public Sector

APRIL 25, 2024

New York is leading the way, embracing this technological shift, using generative AI (gen AI) to revolutionize how the government serves its constituents. This statement underscores the growing significance of AI and particularly gen AI, in transforming government operations. It's already making a difference today.

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Public Sector Constituents Strategic Planning Implementation 107

AWS Public Sector Blog

MARCH 2, 2023

The deployment and results SOMA is a leading technology partner providing critical response and operating software solutions for law enforcement, first responder, and government agencies. government security and compliance requirements.

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Public Sector Public Safety Laws Government Agency 130