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billion hours on government paperwork at an estimated cost of $117 billion to the public and nearly $39 billion to the federal government. Government workers and constituents alike are spending exorbitant amounts of time completing and processing documents by hand, which can drive exhaustion and frustration.
JB: AI and automation solutions can support transformative modernization by enabling state and local agencies to provide personalized experiences for constituents. IVAs use automation to provide language translation, augmenting live agents, and phone and online payment services. In addition, AI can be used for predictive scheduling.
Machine learning (ML) and artificial intelligence (AI) are creating more personalized and easier digital experiences for constituents. citizens 1 report that improved digital services would positively impact their view of government. At the same time, automation of federal governmentemployee tasks could save between 96.7
This year, we’re seeing incredible momentum among our customers who are digitally transforming with AI to support their missions -- ranging from using gen AI for language translation, to building an AI-powered microscope to identify cancer, to helping identify underground water leaks.
Professional governmentemployees are vital partners for these officials and do [or should do] the day-to-day operations of the government, procure products and services, supervise, develop budgets for programs and execute tactics outlined in strategy put forth in part by our elected officials. Image: Wikipedia.
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