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5 AI trends shaping the future of the public sector in 2025

Google Public Sector

In 2025, it's poised to become a cornerstone of public sector operations, transforming how agencies make decisions and serve constituents. By leading with AI-powered innovation, government agencies can improve efficiency, enhance decision-making, and provide better services to citizens.

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Scalable & Privacy-First Generative AI

GovLoop

GenAI can help, working across silos to suggest the additional application, thus streamlining that constituent experience. Improving the Employee Experience: GenAI can make government employees more efficient and productive. They might not know they need a liquor license for that. Favorite

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Powering the generative AI era: What you missed at the AWS Public Sector Symposium Brussels

AWS Public Sector Blog

Central to the event were the themes of generative AI, sustainability, security, and—importantly for Europe—digital sovereignty. Building a strong data foundation Secure, reliable, and scalable cloud infrastructure helps public sector organizations to innovate quickly while meeting strict security and compliance requirements.

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Unifying government platforms with API management

Google Public Sector

Government organizations around the world such as Hawaii's Department of Human Services and Italy's Veneto Region use APIs to modernize their legacy systems, create interoperability between departments and municipalities, and strengthen their own security posture. However, this security shouldn’t come at the cost of inaccessibility.

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Streamlining with DocAI can yield cost savings and help accelerate missions

Google Public Sector

billion hours on government paperwork at an estimated cost of $117 billion to the public and nearly $39 billion to the federal government. Government workers and constituents alike are spending exorbitant amounts of time completing and processing documents by hand, which can drive exhaustion and frustration.

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Improving government contact center agent experience with Amazon Connect

AWS Public Sector Blog

From local school districts to large federal agencies, today’s citizens expect to connect with government services in secure and frictionless ways. This can lead to incorrect or outdated information being shared with the caller or constituent.

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Public Sector Innovation at Google Cloud Next'23

Google Public Sector

At Google Cloud Next , our global showcase for the latest technologies and customer success stories, public sector organizations shared their innovative work to support constituents. Cybrary will use AI to help overburdened security analysts screen, assess, and analyze data threats. At Mind the Air Gap, panelists from the U.S.