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5 AI trends shaping the future of the public sector in 2025

Google Public Sector

In 2025, it's poised to become a cornerstone of public sector operations, transforming how agencies make decisions and serve constituents. By leading with AI-powered innovation, government agencies can improve efficiency, enhance decision-making, and provide better services to citizens.

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Powering the generative AI era: What you missed at the AWS Public Sector Symposium Brussels

AWS Public Sector Blog

Davy Levy, vice president of AWS worldwide public sector, delivers the keynote at the Brussels Public Sector Symposium on 12 March. On 12 March, the Amazon Web Services (AWS) Public Sector Symposium Brussels returned to the Brussels Expo in Belgium. Want more in-person public sector content?

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How AI is improving constituent experiences in government

Google Public Sector

For years, Google has been working with state and local governments to focus on the needs of the mission, using data to improve the constituent experience and offer more accessible digital services, while helping government workers operate more efficiently. AI has also helped communities get better access to government services.

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Document AI for government makes it easier to process documents and deliver better constituent services

Google Public Sector

Every year, government agencies are responsible for distributing services and benefits that require processing billions of documents, images and forms. As such, we are excited to announce new functionality that addresses the unique challenges faced by public sector agencies and their employees.

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Improving government contact center agent experience with Amazon Connect

AWS Public Sector Blog

Unified customer and citizen profiles When agents and government employees are interacting with the public, they typically have a small amount of background information about the citizens they are interacting with. This can lead to incorrect or outdated information being shared with the caller or constituent.

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Accelerating AI/ML adoption in the public sector: Three ways to get started

Google Public Sector

Machine learning (ML) and artificial intelligence (AI) are creating more personalized and easier digital experiences for constituents. citizens 1 report that improved digital services would positively impact their view of government. At the same time, automation of federal government employee tasks could save between 96.7

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Streamlining with DocAI can yield cost savings and help accelerate missions

Google Public Sector

billion hours on government paperwork at an estimated cost of $117 billion to the public and nearly $39 billion to the federal government. Government workers and constituents alike are spending exorbitant amounts of time completing and processing documents by hand, which can drive exhaustion and frustration.