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How AI is improving constituent experiences in government

Google Public Sector

For years, Google has been working with state and local governments to focus on the needs of the mission, using data to improve the constituent experience and offer more accessible digital services, while helping government workers operate more efficiently.

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5 AI trends shaping the future of the public sector in 2025

Google Public Sector

In 2025, it's poised to become a cornerstone of public sector operations, transforming how agencies make decisions and serve constituents. By leading with AI-powered innovation, government agencies can improve efficiency, enhance decision-making, and provide better services to citizens.

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Streamlining with DocAI can yield cost savings and help accelerate missions

Google Public Sector

billion hours on government paperwork at an estimated cost of $117 billion to the public and nearly $39 billion to the federal government. Government workers and constituents alike are spending exorbitant amounts of time completing and processing documents by hand, which can drive exhaustion and frustration.

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Improving government contact center agent experience with Amazon Connect

AWS Public Sector Blog

“The agent workspace is simple to configure, easy to customize, and allows us to provide relevant information to our agents at the right point in the customer interaction,” said Robert Mullen, senior operations and support manager at Peraton. This can lead to incorrect or outdated information being shared with the caller or constituent.

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Powering the generative AI era: What you missed at the AWS Public Sector Symposium Brussels

AWS Public Sector Blog

Yaara Tam, head of multinational organizations, and Barbara Baeyens, head of Benelux, announced the launch of new AWS learning plans for civil servants , specifically designed for European Union (EU) government agencies to help government employees build cloud skills and accelerate digital transformation.

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Creating Trust and Inclusion at Your Agency: NextGen Speakers Explain How

GovLoop

Government employees don’t operate in a vacuum. It takes teamwork — and a lot of it — to keep agencies operating, meeting missions and providing for constituents.

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Unifying government platforms with API management

Google Public Sector

In addition, Apigee allows developers to create modern web and mobile experiences that citizens and government employees can utilize. Using APIs to securely connect government systems It’s no accident that data in governmental systems is protected by a plethora of security measures such as firewall rules and authentication protocols.