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For years, Google has been working with state and local governments to focus on the needs of the mission, using data to improve the constituent experience and offer more accessible digital services, while helping government workers operate more efficiently.
In 2025, it's poised to become a cornerstone of public sector operations, transforming how agencies make decisions and serve constituents. By leading with AI-powered innovation, government agencies can improve efficiency, enhance decision-making, and provide better services to citizens.
billion hours on government paperwork at an estimated cost of $117 billion to the public and nearly $39 billion to the federal government. Government workers and constituents alike are spending exorbitant amounts of time completing and processing documents by hand, which can drive exhaustion and frustration.
“The agent workspace is simple to configure, easy to customize, and allows us to provide relevant information to our agents at the right point in the customer interaction,” said Robert Mullen, senior operations and support manager at Peraton. This can lead to incorrect or outdated information being shared with the caller or constituent.
Yaara Tam, head of multinational organizations, and Barbara Baeyens, head of Benelux, announced the launch of new AWS learning plans for civil servants , specifically designed for European Union (EU) government agencies to help governmentemployees build cloud skills and accelerate digital transformation.
Governmentemployees don’t operate in a vacuum. It takes teamwork — and a lot of it — to keep agencies operating, meeting missions and providing for constituents.
In addition, Apigee allows developers to create modern web and mobile experiences that citizens and governmentemployees can utilize. Using APIs to securely connect government systems It’s no accident that data in governmental systems is protected by a plethora of security measures such as firewall rules and authentication protocols.
And now, with generative AI, we are at an inflection point of how quickly government can advance their operations and mission outcomes. How generative AI will help the public sector Enabling government workers with creative assistance. Automating and improving agency operations.
There are a variety of ways state and local agencies can apply AI and automation solutions to improve service delivery and operations. JB: AI and automation solutions can support transformative modernization by enabling state and local agencies to provide personalized experiences for constituents.
At GovLoop, we’re always excited to offer meaningful online training to governmentemployees who need to stay up to date on the latest technology and trends in order to serve constituents effectively. Instead, agencies need a robust continuity of operations plan, data backups and more. ET/11-11:50 a.m.
While the digitization of government services and operations has helped enhance the constituent experience, it has also increased the cyber threat surface for governments of all sizes. In 2020, 79 ransomware attacks hit government organizations, amounting to nearly $19 billion in downtime and recovery costs 1.
This format boosts agencies’ resilience by choosing the cloud setup that is best for their operations and data. Without agility, governmentemployees cannot react to fluid circumstances quickly and efficiently. Even worse, these workers may not be able to assist constituents in need.
For Nancy Rainosek, Texas’ Chief Information Security Officer, cybersecurity directly affects an agency’s mission and constituent service. Every governmentemployee in Texas must take a certified cybersecurity training program, and because compliance at the local level was poor, Texas recently put teeth on that requirement.
And now, with generative AI, we are at an inflection point of how quickly government can advance their operations and mission outcomes. How generative AI will help the public sector Enabling government workers with creative assistance. Automating and improving agency operations.
These workloads could include agents built to help governmentemployees streamline workflows and code development, gain deeper insights from data to drive better decision-making, and enhance the agency's cybersecurity posture to navigate evolving threats.
At Google Cloud Next , our global showcase for the latest technologies and customer success stories, public sector organizations shared their innovative work to support constituents. California’s GovernmentOperations sponsors pilot programs to help their 150 departments democratize access to public services.
At Google Cloud Next , our global showcase for the latest technologies and customer success stories, public sector organizations shared their innovative work to support constituents. California’s GovernmentOperations sponsors pilot programs to help their 150 departments democratize access to public services.
Professional governmentemployees are vital partners for these officials and do [or should do] the day-to-day operations of the government, procure products and services, supervise, develop budgets for programs and execute tactics outlined in strategy put forth in part by our elected officials. Image: Wikipedia.
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