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Document AI for government makes it easier to process documents and deliver better constituent services

Google Public Sector

Every year, government agencies are responsible for distributing services and benefits that require processing billions of documents, images and forms. For scenarios where constituents are dealing with custom documents where a pre-built model may not exist, we offer Document AI Workbench.

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5 AI trends shaping the future of the public sector in 2025

Google Public Sector

In 2025, it's poised to become a cornerstone of public sector operations, transforming how agencies make decisions and serve constituents. By leading with AI-powered innovation, government agencies can improve efficiency, enhance decision-making, and provide better services to citizens.

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Unifying government platforms with API management

Google Public Sector

Government organizations around the world such as Hawaii's Department of Human Services and Italy's Veneto Region use APIs to modernize their legacy systems, create interoperability between departments and municipalities, and strengthen their own security posture. However, this security shouldn’t come at the cost of inaccessibility.

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Improving government contact center agent experience with Amazon Connect

AWS Public Sector Blog

While helping customers, agents typically switch between numerous applications, such as their contact center platform, CRM, ticketing, and knowledge management systems. Native case management capabilities Government case management systems can be antiquated and difficult to integrate into the rest of the enterprise.

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Streamlining with DocAI can yield cost savings and help accelerate missions

Google Public Sector

billion hours on government paperwork at an estimated cost of $117 billion to the public and nearly $39 billion to the federal government. Government workers and constituents alike are spending exorbitant amounts of time completing and processing documents by hand, which can drive exhaustion and frustration.

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Knowing When, Where and How to Modernize

GovLoop

What is Change Management? 6 Steps to Success But great rewards are possible with effective change management. It requires a disciplined project manager, akin to an orchestra conductor who ensures that all pieces of the project work in harmony, Oliver said. Government employees are people, too,” she said.

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Creating Trust and Inclusion at Your Agency: NextGen Speakers Explain How

GovLoop

Government employees don’t operate in a vacuum. It takes teamwork — and a lot of it — to keep agencies operating, meeting missions and providing for constituents. The Office of Personnel Management charged federal agencies to develop and implement diversity, equity, inclusion and accessibility (DEIA) plans.