GovLoop

APRIL 18, 2024

Clunky, old, public facing systems frustrate constituents and reduce engagement, she said. Government employees are people, too,” she said. When software is no longer supported, an agency must replace it. Improving customer experience is usually a proactive goal, however. But backend changes matter also.

Legislation 106

Legislation Public Face Government Employee Leadership 106

GovLoop

APRIL 5, 2024

With metrics, he explained, “you [can] go tell that story to Congress, to your constituents, to whoever wants to listen, that you made [something] better.” Alboum believes government employees should see their agency’s mission in action whenever possible. “I I was a CIO for the Department of Agriculture,” he said.

Constituents 59

Constituents Engagement Legislation Government Employee 59

GovLoop

DECEMBER 18, 2023

Every one of us interacts with our government in some way — and these experiences shape our perception of public sector organizations as potential employers. “We Insights to Outcomes Agencies have real constraints that impact employee engagement and satisfaction.

Public Sector 59

Public Sector Engagement Legislation Government Employee 59