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For years, Google has been working with state and local governments to focus on the needs of the mission, using data to improve the constituent experience and offer more accessible digital services, while helping government workers operate more efficiently. AI has also helped communities get better access to government services.
Peraton, an AWS Premier Partner , has worked with multiple government agencies to improve both customer and agent experiences using Amazon Connect. This speed of implementation is critical for Peraton, who sets up contact centers for multiple government agencies.
billion hours on government paperwork at an estimated cost of $117 billion to the public and nearly $39 billion to the federal government. Government workers and constituents alike are spending exorbitant amounts of time completing and processing documents by hand, which can drive exhaustion and frustration.
Yaara Tam, head of multinational organizations, and Barbara Baeyens, head of Benelux, announced the launch of new AWS learning plans for civil servants , specifically designed for European Union (EU) government agencies to help governmentemployees build cloud skills and accelerate digital transformation.
Governmentemployees don’t operate in a vacuum. It takes teamwork — and a lot of it — to keep agencies operating, meeting missions and providing for constituents. The Office of Personnel Management charged federal agencies to develop and implement diversity, equity, inclusion and accessibility (DEIA) plans.
The objective is to implement strategies that effect and control change and help people adapt to it. Clunky, old, public facing systems frustrate constituents and reduce engagement, she said. Governmentemployees are people, too,” she said. What is Change Management? But backend changes matter also.
We were able to identify how to implement AI and automation in a way that maximized its impact. Agencies should set milestones post-implementation where they go back and revisit their technology investments so that they can ensure it achieves the desired results. GTI: How can AI and automation help to empower governmentemployees?
Recent federal priorities have been set to improve the citizen experience when interacting with government. Deep learning image analysis and high-performant yet cost-effective architectures on Amazon Web Services (AWS) can modernize constituent experiences and improve digital interactions with government.
Google has been a pioneer in AI , investing in research for years to support a trusted, proven application of AI to change citizen experience, employee effectiveness and operational efficiency at scale. How generative AI will help the public sector Enabling government workers with creative assistance.
At GovLoop, we’re always excited to offer meaningful online training to governmentemployees who need to stay up to date on the latest technology and trends in order to serve constituents effectively. PT to hear from state and local government leaders about how to implement zero-trust principles.
Without agility, governmentemployees cannot react to fluid circumstances quickly and efficiently. Even worse, these workers may not be able to assist constituents in need. Hybrid clouds enable agencies to rapidly implement and enforce zero-trust cybersecurity by making agencywide governance easier and more manageable. “A
While the digitization of government services and operations has helped enhance the constituent experience, it has also increased the cyber threat surface for governments of all sizes. In 2020, 79 ransomware attacks hit government organizations, amounting to nearly $19 billion in downtime and recovery costs 1.
With increased call volumes, it’s critical that employees can focus on cases that require the most expertise. The service lets people interact in real time to offer immediate assistance to constituents with questions about eligibility, filing claims, and more.
Google has been a pioneer in AI , investing in research for years to support a trusted, proven application of AI to change citizen experience, employee effectiveness and operational efficiency at scale. How generative AI will help the public sector Enabling government workers with creative assistance.
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