AWS Public Sector Blog

MAY 15, 2024

Peraton, an AWS Premier Partner , has worked with multiple government agencies to improve both customer and agent experiences using Amazon Connect. This speed of implementation is critical for Peraton, who sets up contact centers for multiple government agencies.

Government 200

Government Implementation Government Agency Management 200

Google Public Sector

APRIL 21, 2023

billion hours on government paperwork at an estimated cost of $117 billion to the public and nearly $39 billion to the federal government. Government workers and constituents alike are spending exorbitant amounts of time completing and processing documents by hand, which can drive exhaustion and frustration.

Constituents 111

Constituents Translation Government Employee Government 111

AWS Public Sector Blog

MARCH 21, 2024

Yaara Tam, head of multinational organizations, and Barbara Baeyens, head of Benelux, announced the launch of new AWS learning plans for civil servants , specifically designed for European Union (EU) government agencies to help government employees build cloud skills and accelerate digital transformation.

Public Sector 195

Public Sector Sustainability Security Regulations 195

GovLoop

OCTOBER 26, 2023

Government employees don’t operate in a vacuum. It takes teamwork — and a lot of it — to keep agencies operating, meeting missions and providing for constituents. The Office of Personnel Management charged federal agencies to develop and implement diversity, equity, inclusion and accessibility (DEIA) plans.

Strategic Planning 119

Strategic Planning Government Employee Constituents Engagement 119

GovLoop

APRIL 18, 2024

The objective is to implement strategies that effect and control change and help people adapt to it. Clunky, old, public facing systems frustrate constituents and reduce engagement, she said. Government employees are people, too,” she said. What is Change Management? But backend changes matter also.

Legislation 105

Legislation Government Employee Public Face Constituents 105

AWS Public Sector Blog

NOVEMBER 1, 2022

Recent federal priorities have been set to improve the citizen experience when interacting with government. Deep learning image analysis and high-performant yet cost-effective architectures on Amazon Web Services (AWS) can modernize constituent experiences and improve digital interactions with government.

Coordinator 130

Coordinator Public Sector Constituents Government 130

Government Technology Insider

OCTOBER 16, 2024

We were able to identify how to implement AI and automation in a way that maximized its impact. Agencies should set milestones post-implementation where they go back and revisit their technology investments so that they can ensure it achieves the desired results. GTI: How can AI and automation help to empower government employees?

Constituents 52

Constituents Government Employee Local Government Government Agency 52