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3 Opportunities to Elevate the Citizen Experience

State Tech Magazine

Elevating the citizen experience is a key goal for state and local agencies as they face pressure to modernize digital services for constituents and improve working conditions for employees. Often, the contact center acts as the front line, where citizens and government employees interact directly.

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Think of Your Constituents as End Users

GovLoop

Is it just the government employee, or is it also the local constituent? When developing new applications, you want to include the end user in the process. But when it comes to using open data to tackle local problems, who counts as the end user?

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How AI is improving constituent experiences in government

Google Public Sector

For years, Google has been working with state and local governments to focus on the needs of the mission, using data to improve the constituent experience and offer more accessible digital services, while helping government workers operate more efficiently. AI has also helped communities get better access to government services.

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Document AI for government makes it easier to process documents and deliver better constituent services

Google Public Sector

Every year, government agencies are responsible for distributing services and benefits that require processing billions of documents, images and forms. For scenarios where constituents are dealing with custom documents where a pre-built model may not exist, we offer Document AI Workbench.

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5 AI trends shaping the future of the public sector in 2025

Google Public Sector

In 2025, it's poised to become a cornerstone of public sector operations, transforming how agencies make decisions and serve constituents. By leading with AI-powered innovation, government agencies can improve efficiency, enhance decision-making, and provide better services to citizens.

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Scalable & Privacy-First Generative AI

GovLoop

GenAI can help, working across silos to suggest the additional application, thus streamlining that constituent experience. Improving the Employee Experience: GenAI can make government employees more efficient and productive. They might not know they need a liquor license for that.

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Mastering Local Government Employee Performance Reviews 2022 | GovPilot

GovPilot

Oftentimes, these types of government employees are the ones who want insight into how they can improve at their roles and grow within your local government. Public officials that make the greatest impact on their communities are the ones that genuinely care about their jobs and how to improve the lives of those around them.