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Supporting state agencies with Medicaid unwinding outreach: Creating a multi-lingual two-way messaging system

AWS Public Sector Blog

A key focus for the Department of Health and Human Services (HHS) and state Medicaid agencies is making sure those eligible for Medicaid maintain coverage and supporting transition to alternatives, such as subsidized Marketplace coverage, for others. This solution as described is flexible, low-code, and cost optimized.

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Unhoused individuals gain shelter, prove their identity using AWS-powered solution Kiip

AWS Public Sector Blog

Empowering individuals with ownership of their own data Starting in July 2023, hundreds of staff at the Homeless Outreach Program Integrated Care System ( HOPICS ) began using Kiip to store documents, complete forms and applications, and streamline communications with incoming customers. Reach out to the AWS Public Sector team.

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4 ways AWS Partners are using AI/ML to drive public sector transformation

AWS Public Sector Blog

This Georgia city is one of the first cities in the world to use open data with Amazon Alexa, pulling information from the city’s data hub – an official, open data portal for the city – to answer constituents’ questions. Slalom helped the city’s data team extend the value of the Alexa Skill by using Amazon Connect to handle telephone traffic.

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How Voice Recognition Can Improve Constituent Satisfaction

GovLoop

A conversation with Nuance Communications’ Russell Brodsky, Regional Vice President, Government Sales; Vance Clipson, Senior Principal, Industry Solutions Marketing and Strategy; and Joseph Solt, Director of Professional Services. It’s about making it easy for [people] to interact with government,” he said. Get the guide.

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New Mexico delivers customer-obsessed human services programs powered by AWS

AWS Public Sector Blog

Then, with the time they saved managing numbers, they turned their attention to new outreach channels: chat, text, and email. Discover how government agencies across the country use AWS to better serve constituents at the AWS Cloud for Health and Human Services hub. You saved my life today.'”

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North Carolina Breaks Down the Digital Divide

GovLoop

We do still have a lot of our constituents that are in fear of trying things out.”. For example, some government agencies required multiple multifactor authentications to access services. Taylor’s office is tackling that last piece and has been working since the spring to assemble an outreach and engagement team.

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Using the cloud to integrate homelessness data with whole-person care services

AWS Public Sector Blog

In San Diego, the second largest city in California and the eighth largest county in the nation, The Regional Task F orce on Homelessness (RTFH) serves as the CoC’s lead agency and oversees its HMIS system. Do you have questions about how AWS can help your government agency provide innovative services for constituents?