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How Conversational Agents and Looker can boost contact center efficiency and enhance constituent services

Google Public Sector

Conversational agents are transforming the way public sector agencies engage with constituents — enabling new levels of hyper-personalization, multimodal conversations, and improving interactions across touchpoints. This can help identify areas for improvement in the constituent experience. And this is just the beginning.

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5 ways AWS empowers GovTech innovation in 2025

AWS Public Sector Blog

In this blog post, we discuss five key ways AWS supports GovTechs in their mission to serve government agencies and citizens. Through pan-Amazon collaboration, GovTechs can integrate Amazon services to help government agencies deliver real-world benefits more efficiently.

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5 AI trends shaping the future of the public sector in 2025

Google Public Sector

In 2025, it's poised to become a cornerstone of public sector operations, transforming how agencies make decisions and serve constituents. By leading with AI-powered innovation, government agencies can improve efficiency, enhance decision-making, and provide better services to citizens.

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Georgia’s IT Modernization Efforts: Harnessing AI for Smarter Government

Government Technology Insider

Highlighting findings from NASCIO 2024 Mid-Year Conference and a study on AI implementation, this article looks at the opportunities and challenges AI presents for government leaders. found that most CIOs were optimistic about the ability of AI to free up tech workers from repetitive tasks and streamline agency operations.

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July Online Training Opportunities

GovLoop

How to Make Constituent Services More Accessible Understanding how to improve accessibility helps government agencies to better fulfill their mission of serving the public. Behind the Scenes in State and Local Tech State and local agencies are on the front lines when it comes to using technology to deliver constituent services.

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Transform Agency Operations with Digital-First Services

GovLoop

Modern constituent services are no longer an option. Constituents, when interacting with government agencies, expect seamless, digital-first experiences. The challenge is not to simply digitize forms but to modernize and streamline how government works.

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Transforming Resident Outreach using next-generation AI capabilities

AWS Public Sector Blog

Correspondences: Personalized, context-rich communication Agencies can prevent confused beneficiaries from calling or creating unnecessary workload by communicating clearly in an accessible manner. These technologies help agencies overcome challenges in multilingual support, automated application processing, and citizen engagement.

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