Government Technology Insider

MARCH 30, 2023

Digital transformation and modernization activities were fast-tracked across the public sector to allow government agencies to operate at full capacity under unusual circumstances. The post Boosting Agility for State and Local Government Finance & Budget Offices appeared first on Government Technology Insider.

Local Government 98

Local Government Budgeting Government Public Sector 98

GovLoop

FEBRUARY 26, 2024

Government agencies have a lot riding on improving their constituents’ customer experience (CX), and they understand the consequences. And that depends on whether agencies use automated software testing (AST), particularly in the fast-paced, complex hybrid cloud environments where agencies increasingly operate.

Constituents 105

Constituents Government Public Sector Development 105

Google Public Sector

APRIL 25, 2024

New York is leading the way, embracing this technological shift, using generative AI (gen AI) to revolutionize how the government serves its constituents. This statement underscores the growing significance of AI and particularly gen AI, in transforming government operations. It's already making a difference today.

Public Sector 86

Public Sector Constituents Strategic Planning Implementation 86

AWS Public Sector Blog

OCTOBER 3, 2023

This is particularly valuable in times of crisis or when there’s a need to respond swiftly to constituent demands. Running containerized on-premises or self-managed workloads involves significant overhead to manage operational resources. Amazon EKS and Amazon ECS services enable the rapid deployment of such critical applications.

Public Sector 126

Public Sector Security Management Operations 126

Google Public Sector

APRIL 7, 2023

Government organizations around the world such as Hawaii's Department of Human Services and Italy's Veneto Region use APIs to modernize their legacy systems, create interoperability between departments and municipalities, and strengthen their own security posture. However, this security shouldn’t come at the cost of inaccessibility.

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Management Government Government Agency Government Employee 83

GovLoop

FEBRUARY 14, 2024

Digital forms have been a welcome replacement for government agencies and constituents alike, but shifting from paper to online processes does come with unique challenges. Hollie Bodiford-Taylor, Office of the Commissioner, Office of the Chief Scientist, Office of Laboratory Safety U.S.,

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Constituents Government Agency Operations Government 64

GovLoop

JANUARY 3, 2023

There was a time when government paid little attention to what we now call “customer experience” (CX). Agencies had their rules, and constituents had to navigate them to get the services they needed. Morton’s vision of the future is one in which all of government is structured around providing the best constituent experience.

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Constituents Government Agency Operations Government 64

Google Public Sector

JULY 31, 2023

And now, with generative AI, we are at an inflection point of how quickly government can advance their operations and mission outcomes. How generative AI will help the public sector Enabling government workers with creative assistance. Automating and improving agency operations.

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Public Sector Security Operations Government Agency 78

GovLoop

SEPTEMBER 28, 2023

As cloud technology has become deeply embedded in the way the government operates, employees need new tools and skills to use it effectively. PT to learn from government and industry experts about how the cloud landscape is reshaping the training needs of government workers in general and IT staff specifically.

Constituents 59

Constituents Engagement Government Agency Development 59

Google Public Sector

OCTOBER 16, 2023

Google Public Sector is bringing the Google magic – evolving cloud and AI technologies, security, and scale – to the mission of the government to transform the way citizens experience public services and the way agencies operate. But governments are not yet meeting citizen expectations. In Dearborn, Mich.,

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Public Sector Government Constituents Security 88

Google Public Sector

JUNE 26, 2024

In this blog series, Google Public Sector leaders share their expertise on how AI is revolutionizing government services. We'll explore the ways our AI solutions are adaptive, secure, responsible, and intelligent – enabling agencies to serve constituents better than ever before. Secure AI: What does it mean?

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Public Sector Security Leadership Government Agency 64

Government Technology Insider

NOVEMBER 8, 2023

The focus of digital transformation efforts should always be to integrate technology in a way that transforms an agency’s ability to deliver unprecedented value to constituents. percent reduction in labor and operational expenditures. percent reduction in labor and operational expenditures.

Constituents 52

Constituents Government Agency Operations Translation 52

AWS Public Sector Blog

MARCH 21, 2023

A state government optimized operations with Quantiphi Quantiphi is a technology company that solves problems using AI and data science, and a state government’s department recently had one such problem. This operational upgrade will help the department staff benefit from the insights and efficiencies.

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Public Sector Nonprofit Operations Local Government 98

GovLoop

APRIL 22, 2024

Cobol is Still in Play Some government agencies still run programs based on COBOL, a programming language dating to the 1950s. Constituent Service Takes a Hit In August 2023, three members of the Senate urged the Social Security Administration to accelerate its modernization efforts. Department of Labor.

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Legislation Public Administration Constituents Budgeting 72

Government Technology Insider

OCTOBER 30, 2024

As state Health and Human Services agencies explore new ways to improve constituent service and outcomes, they are identifying new AI use cases to solve some of HHSs biggest problems. While foundational challenges such as constituent engagement and workforce effectiveness remain, the ways in which agencies measure success are evolving.

Constituents 52

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Government Technology Insider

JUNE 13, 2024

State and local government agencies quickly have begun to include artificial intelligence (AI) and generative artificial intelligence (GenAI) in IT modernization plans. found that most CIOs were optimistic about the ability of AI to free up tech workers from repetitive tasks and streamline agency operations.

Local Government 52

Local Government Government Constituents Implementation 52

Government Technology Insider

OCTOBER 16, 2024

Artificial Intelligence (AI) and automation are transformative technologies for state and local government agencies as they look to improve service delivery and citizen and worker experience. Jenifer Bond (JB): Every agency has a unique set of needs, and how they’ve adopted AI and automation reflects that.

Constituents 52

Constituents Government Employee Local Government Government Agency 52

Google Public Sector

JUNE 25, 2024

We'll explore the ways our AI solutions are adaptive, secure, responsible, and intelligent – enabling agencies to serve constituents better than ever before. Explore our thought leadership hub to explore innovative ideas for public service. Transforming Hawaii's infrastructure and the U.S.

Public Sector 60

Public Sector Leadership Operations Constituents 60

AWS Public Sector Blog

SEPTEMBER 7, 2023

Successful digital transformation depends on being able to work across silos, which are a common feature of central and regional government agencies. Many of the hardest-to-solve societal challenges, such as climate mitigation and social service delivery, require cross-agency, composable solutions to have their intended impact.

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Government Public Sector Social Services Government Agency 78

AWS Public Sector Blog

NOVEMBER 27, 2023

Save costs and improve operations, efficiency, and resiliency CalHEERS is a complex solution. The original on-premises system was designed for peak usage, which meant that for most of the year, it ate up unnecessary operational costs. Every year, the team has improved operations, simplified the system, and enhanced the user experience.

Public Sector 72

Public Sector Local Government Constituents Operations 72

AWS Public Sector Blog

MARCH 21, 2024

Yaara Tam, head of multinational organizations, and Barbara Baeyens, head of Benelux, announced the launch of new AWS learning plans for civil servants , specifically designed for European Union (EU) government agencies to help government employees build cloud skills and accelerate digital transformation.

Public Sector 78

Public Sector Sustainability Security Regulations 78

AWS Public Sector Blog

MAY 15, 2024

Peraton, an AWS Premier Partner , has worked with multiple government agencies to improve both customer and agent experiences using Amazon Connect. This speed of implementation is critical for Peraton, who sets up contact centers for multiple government agencies.

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Government Implementation Management Government Agency 80

Google Public Sector

AUGUST 15, 2023

For those joining us from the public sector, there will be great opportunities to learn how our latest advances at the intersection of AI and security can advance the mission, improve operations, and enhance constituent services.

Public Sector 73

Public Sector Education Public Safety Security 73

GovLoop

FEBRUARY 24, 2023

Agencies are actively seeking ways to improve the quality of services they provide to both employees and constituents. Containerization allows developers to create and deploy applications faster and more securely, since the “container” stands apart from the operating system and is able to run across any platform or cloud.

Constituents 52

Constituents Security Government Agency Development 52

GovLoop

APRIL 29, 2024

At GovLoop, we’re always excited to offer meaningful online training to government employees who need to stay up to date on the latest technology and trends in order to serve constituents effectively. Agencies need a robust business continuity and disaster recovery plan to ensure that vital government services are still working.

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Government Employee Constituents Leadership Security 59

AWS Public Sector Blog

APRIL 3, 2024

Since HSD’s contact centers all operated from centralized locations, that meant nobody would be around to answer the phone when residents called. Discover how government agencies across the country use AWS to better serve constituents at the AWS Cloud for Health and Human Services hub. You saved my life today.'”

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Campaign Local Government Outreach Implementation 78

AWS Public Sector Blog

NOVEMBER 16, 2022

Despite the central role of tax agencies in supporting state economies and local communities, many are challenged with legacy systems that lack flexibility and functionality. Improving government operations. Intelligent document processing and quality control can also optimize government operations.

Public Sector 59

Public Sector Local Government Supervision Operations 59

Government Technology Insider

OCTOBER 26, 2023

The mass adoption of cloud solutions by government agencies has improved cost management and service delivery but has brought with it some significant security challenges. This shift required NJJ to expand its VPN usage from 2,300 users to nearly 10,000, which exponentially increased security risks.

Security 59

Security Public Sector Constituents Implementation 59

AWS Public Sector Blog

JANUARY 3, 2024

MVD wanted a solution that would better support expansion to 24/7 call operations, new support functions for digital driver’s license enrollment, and integrate reporting and analytics. This made it difficult for MVD to support increasing customer requirements and introduce new applications.

Public Sector 81

Public Sector Local Government Communications Transportation 81

AWS Public Sector Blog

NOVEMBER 23, 2022

Our customers and partners are focusing on advancing the way they deliver critical services, improve the customer experience, build resilience into how they operate, and respond to disruptive events. With over 7,500 government agencies using AWS, we understand the requirements U.S.

Security 52

Security Public Sector Elected Officials Constituents 52

Government Technology Insider

MAY 23, 2024

However, government agencies need to ask if they’ve made the right investments in the cloud over the last few years and if, as AI begins to play more of a role in workflows, they need to make any adjustments. last year, government agencies have been turning to technology to help the unhoused.

Government Agency 59

Government Agency Implementation Constituents Sustainability 59

GovLoop

APRIL 11, 2023

Government agencies face increasing pressure to make “sustainable” choices: to be more thoughtful about their energy use and impact on the environment. Federal goals include net-zero emissions from overall operations by 2050. In particular, it can help support agencies’ sustainability ambitions.

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Sustainability Government Agency Constituents Public Sector 52

Government Technology Insider

MAY 1, 2023

Like many organizations today, state and local governments struggle to build and retain the skilled workforce they need to keep delivering essential services to constituents. However, it is possible to build the workplace of the future within the strictures of government.

Local Government 52

Local Government Constituents Government Agency Government 52

GovLoop

AUGUST 26, 2024

To support outstanding constituent experiences, government agencies need cyber resiliency, the capacity to bounce back quickly in the face of setbacks. It reaches all aspects of agency [operations]. Resiliency is not a point in time, nor is it a thing.

Constituents 52

Constituents Security Management Government Agency 52

Google Public Sector

AUGUST 15, 2023

For those joining us from the public sector, there will be great opportunities to learn how our latest advances at the intersection of AI and security can advance the mission, improve operations, and enhance constituent services.

Public Sector 62

Public Sector Education Public Safety Security 62

GovLoop

JANUARY 18, 2023

Ensuring that government policies and programs lead to meaningful change in the lives of constituents. Problem-solving is the operative term, while technology is the tool. As intuitive as public interest technology sounds, most government agencies aren’t set up to work this way. The Vision.

Constituents 52

Constituents Public Policy Nonprofit Government 52

AWS Public Sector Blog

DECEMBER 16, 2022

Agencies use asset management software and services to monitor, maintain, and control these types of operational assets and equipment. Asset management software can help agencies optimize the quality and utilization of assets throughout their lifecycle, increase productive uptime, and reduce operational costs.

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Transportation Management Sustainability Constituents 52