AWS Public Sector Blog

OCTOBER 3, 2023

Building modern applications with containers Containers are lightweight, versatile, and portable units that are revolutionizing the way modern applications are built, deployed, and managed. This is particularly valuable in times of crisis or when there’s a need to respond swiftly to constituent demands.

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Google Public Sector

NOVEMBER 15, 2022

Every year, government agencies are responsible for distributing services and benefits that require processing billions of documents, images and forms. While agencies want to process these documents quickly to support their citizens, they’re often challenged with the following: 1.

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AWS Public Sector Blog

APRIL 28, 2025

Correspondences: Personalized, context-rich communication Agencies can prevent confused beneficiaries from calling or creating unnecessary workload by communicating clearly in an accessible manner. These technologies help agencies overcome challenges in multilingual support, automated application processing, and citizen engagement.

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Google Public Sector

APRIL 7, 2023

Government organizations around the world such as Hawaii's Department of Human Services and Italy's Veneto Region use APIs to modernize their legacy systems, create interoperability between departments and municipalities, and strengthen their own security posture. However, this security shouldn’t come at the cost of inaccessibility.

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AWS Public Sector Blog

DECEMBER 16, 2022

Agencies use asset management software and services to monitor, maintain, and control these types of operational assets and equipment. Asset management software can help agencies optimize the quality and utilization of assets throughout their lifecycle, increase productive uptime, and reduce operational costs.

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GovLoop

FEBRUARY 18, 2025

Modern constituent services are no longer an option. Constituents, when interacting with government agencies, expect seamless, digital-first experiences. The challenge is not to simply digitize forms but to modernize and streamline how government works.

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AWS Public Sector Blog

NOVEMBER 3, 2023

Opening their phone, they were able to provide copies of their ID, Social Security card, and even a fully signed copy of their intake forms with the HOPICS case manager who set them up with Kiip. Kiip, working with HOPICS and powered by AWS, enables unhoused individuals to securely keep, manage, and share copies of their vital documents.

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Government Technology Insider

MARCH 27, 2025

Highlighting findings from NASCIO 2024 Mid-Year Conference and a study on AI implementation, this article looks at the opportunities and challenges AI presents for government leaders. While agency employees are concerned with impacts on their jobs, constituents are more worried about data security and privacy.

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Government Technology Insider

SEPTEMBER 22, 2023

However, while moving application processes online might seem convenient, it has not been without challenges for the government. A recent study found 55 percent of Americans want online services from government agencies, but only 23 percent actually use them. That’s something we need to change. The first challenge is fraud.

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AWS Public Sector Blog

MAY 15, 2024

While helping customers, agents typically switch between numerous applications, such as their contact center platform, CRM, ticketing, and knowledge management systems. Peraton, an AWS Premier Partner , has worked with multiple government agencies to improve both customer and agent experiences using Amazon Connect.

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GovLoop

JUNE 25, 2025

How to Make Constituent Services More Accessible Understanding how to improve accessibility helps government agencies to better fulfill their mission of serving the public. Behind the Scenes in State and Local Tech State and local agencies are on the front lines when it comes to using technology to deliver constituent services.

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Government Technology Insider

JANUARY 11, 2024

Despite these benefits, many state and local government agencies are unable to reap the benefits of the data in their possession due to data proliferation , a term referring to both the massive amounts of data that governments generate and the usability problems resulting from ineffective storage and management in multiple disconnected systems.

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AWS Public Sector Blog

JANUARY 3, 2024

Kyndryl, which has more than 24 years of experience as a managed service provider for ADOT, developed a solution to address the agency’s needs. The solution also uses Amazon Connect Contact Lens and Amazon Connect Customer Profiles for analytics and quality management of MVD’s Mobile ID support center and its business service desk.

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AWS Public Sector Blog

SEPTEMBER 7, 2023

Successful digital transformation depends on being able to work across silos, which are a common feature of central and regional government agencies. Having a digital locker allows different government programs to work with their constituents to safely store the documents they need as they work to end their homelessness.

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AWS Public Sector Blog

APRIL 17, 2023

The National Association of State Chief Information Officers ( NASCIO ) recently released the 2023 report of the top 10 priorities of state chief information officers (CIOs) for strategies, management processes, and solutions. Many governments may see cost as a barrier to modernizing legacy infrastructure.

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GovLoop

FEBRUARY 20, 2024

Civic tech makes it easier for people to interact with government agencies. When well-designed, it improves constituent experiences (CX) and promotes equity and engagement. A new term to some, “civic tech” relates to technology that directly facilitates CX, constituent experience or communication.

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AWS Public Sector Blog

APRIL 3, 2024

The state’s Human Services Department (HSD) manages a budget of $7 billion of state and federal funds as it works to transform the lives of 800,000 low-income New Mexicans. Then, with the time they saved managing numbers, they turned their attention to new outreach channels: chat, text, and email. You saved my life today.'”

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Google Public Sector

APRIL 21, 2023

billion hours on government paperwork at an estimated cost of $117 billion to the public and nearly $39 billion to the federal government. Government workers and constituents alike are spending exorbitant amounts of time completing and processing documents by hand, which can drive exhaustion and frustration.

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AWS Public Sector Blog

MARCH 21, 2024

Yaara Tam, head of multinational organizations, and Barbara Baeyens, head of Benelux, announced the launch of new AWS learning plans for civil servants , specifically designed for European Union (EU) government agencies to help government employees build cloud skills and accelerate digital transformation.

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AWS Public Sector Blog

NOVEMBER 23, 2022

In addition, AWS Partners offer hundreds of tools and features to help customers meet their security objectives, ranging from network security, configuration management, access control, and data encryption. With over 7,500 government agencies using AWS, we understand the requirements U.S.

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AWS Public Sector Blog

AUGUST 21, 2024

They often rely on donor and grant funding, so they have to justify every expense to their constituents. As a team of data scientists note , Urban also uses AWS Step Functions to manage increasingly complex serverless applications. Going over budget is not an option.

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AWS Public Sector Blog

NOVEMBER 16, 2022

Tax agencies can use AI and ML to support the sheer size and scale of data they manage and to access and analyze all types of data with ease, including voice, video, and streaming data. Getting started in AI and ML for government agencies. Protecting sensitive data is also paramount. Invest in training.

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Google Public Sector

OCTOBER 16, 2023

Google Public Sector is committed to helping advance the missions of education and government agencies through cloud technology in a secure and responsible way. Google Public Sector is investing in partner solution enablement to better serve public sector customers together.

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AWS Public Sector Blog

MARCH 2, 2023

The deployment and results SOMA is a leading technology partner providing critical response and operating software solutions for law enforcement, first responder, and government agencies. Learn more SOMA Global empowers public safety and government agencies to build safer, more resilient communities through modern technology.

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GovLoop

AUGUST 30, 2024

To be efficient and effective, government agencies need interoperable systems that securely connect employees, constituents and partners to the resources they need across the enterprise. Here are three concepts that are key to modern identity management. Policy-based access control helps here.

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Government Technology Insider

SEPTEMBER 18, 2023

Following the mad rush of pandemic-induced digital transformation, government agencies are now contending with the realities of not only a growing digital divide amongst their constituents, but also swelling inequities pertaining to citizen identity verification and access to critical government services.

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Government Technology Insider

JANUARY 5, 2023

Town of Gilbert, Arizona embraced this model of self-service and began modernizing its services by digitizing it’s government forms. Before the town began this digitization process, constituents would have to print out a PDF document, fill it out, and then bring that form into the correct municipal office to be processed.

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AWS Public Sector Blog

JULY 12, 2023

Each CoC identifies a lead agency that serves as its collective representative to HUD and maintains a Homeless Management Information System (HMIS) to track service delivery and measure outcomes according to specific HUD standards. This earns service provider trust early and increases engagement during retraining.”

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Google Public Sector

OCTOBER 19, 2022

The Challenge Many government agencies remained overwhelmed with paper, even as the pandemic drove digitization and modernization. As a result, government agencies continue to look for better ways to streamline manual processes that overwhelm their workers and take focus from higher value initiatives.

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AWS Public Sector Blog

NOVEMBER 1, 2022

Deep learning image analysis and high-performant yet cost-effective architectures on Amazon Web Services (AWS) can modernize constituent experiences and improve digital interactions with government. In the AWS Management Console, navigate to AWS CloudFormation and select the stack specified in the deployment section of this post.

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Google Public Sector

OCTOBER 16, 2023

But governments are not yet meeting citizen expectations. Government agencies face procurement roadblocks when it comes to investing in transformational technologies. This has led to increasing frustration among government workers and citizens. One source estimates that in the U.S. In Dearborn, Mich.,

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AWS Public Sector Blog

APRIL 27, 2023

Georgia’s Department of Human Services (DHS), the largest of the state’s agencies, was able to digitally transform their business and rapidly scale their Amazon Web Services (AWS) Cloud adoption with AWS Managed Services (AMS). The Georgia DHS learned that agencies and organizations need precise prior planning to be successful.

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AWS Public Sector Blog

JUNE 26, 2023

These technologies enable government agencies to improve constituent experience and deliver cost-effective services. Data scientists and business analysts should pay attention to the data and ML lifecycle tasks, including data processing, feature engineering, and model management with continuous feedback and learning mechanisms.

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Google Public Sector

SEPTEMBER 27, 2023

At Google Cloud Next , our global showcase for the latest technologies and customer success stories, public sector organizations shared their innovative work to support constituents. Subsidiaries Benelux plans to leverage GDCH’s flexibility to manage regional data with the fine-tuned controls required for digital sovereignty.

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GovLoop

NOVEMBER 7, 2022

An interview with Kate Boronkay, Marketing Manager, Public Sector, Zendesk. During the last two years, government agencies have proven they can deliver digital services at speed. Now comes the hard part: keeping pace with constituents who’ve loved what they’ve seen and are looking for more.

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Government Technology Insider

AUGUST 21, 2024

Department of Labor began prototyping AI use cases to see if, or how, they can enable states to deliver services to constituents more efficiently. Designing Accessible and Equitable Experiences to Support Constituents Customer experience (CX) has become a priority for agencies at all levels of government in the last two years.

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GovLoop

MARCH 27, 2024

PT to hear from a government CX expert about how to ramp up the effectiveness of your public surveys. Public Sector Chief Technology Officer, Lookout Pick Out the Bad Apples: How to Manage Low Performers As a supervisor, it can be stressful and awkward to manage a “bad apple.” Join us online Monday, April 15 at 4 p.m.

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