AWS Public Sector Blog

NOVEMBER 20, 2024

Successful adoption of generative AI, especially within the public sector, requires organizations to enable systematic experimentation and exploration, with their own data, for their workforce and constituents. Access to dedicated exploratory environments is crucial for meaningful progress.

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Public Sector Security Government Accountability 98

Google Public Sector

APRIL 21, 2023

billion hours on government paperwork at an estimated cost of $117 billion to the public and nearly $39 billion to the federal government. Government workers and constituents alike are spending exorbitant amounts of time completing and processing documents by hand, which can drive exhaustion and frustration.

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Constituents Translation Government Employee Government 105

GovLoop

AUGUST 30, 2024

To be efficient and effective, government agencies need interoperable systems that securely connect employees, constituents and partners to the resources they need across the enterprise. Here are three concepts that are key to modern identity management. Policy-based access control helps here.

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Security Management Constituents Implementation 52

Government Technology Insider

JANUARY 5, 2023

Town of Gilbert, Arizona embraced this model of self-service and began modernizing its services by digitizing it’s government forms. Before the town began this digitization process, constituents would have to print out a PDF document, fill it out, and then bring that form into the correct municipal office to be processed.

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Government Constituents Security Implementation 88

GovLoop

FEBRUARY 26, 2024

Government agencies have a lot riding on improving their constituents’ customer experience (CX), and they understand the consequences. In fact, one in three respondents to a Salesforce survey said that trust affects their willingness to share personal information with government.

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Constituents Government Public Sector Development 105

Google Public Sector

OCTOBER 19, 2022

The Challenge Many government agencies remained overwhelmed with paper, even as the pandemic drove digitization and modernization. As a result, government agencies continue to look for better ways to streamline manual processes that overwhelm their workers and take focus from higher value initiatives.

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Government Government Agency Public Sector Constituents 98

AWS Public Sector Blog

OCTOBER 3, 2023

Building modern applications with containers Containers are lightweight, versatile, and portable units that are revolutionizing the way modern applications are built, deployed, and managed. This is particularly valuable in times of crisis or when there’s a need to respond swiftly to constituent demands.

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AWS Public Sector Blog

DECEMBER 16, 2022

Agencies use asset management software and services to monitor, maintain, and control these types of operational assets and equipment. Asset management software can help agencies optimize the quality and utilization of assets throughout their lifecycle, increase productive uptime, and reduce operational costs.

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Transportation Management Sustainability Constituents 52

Google Public Sector

OCTOBER 16, 2023

Google Public Sector is committed to helping advance the missions of education and government agencies through cloud technology in a secure and responsible way. Google Public Sector is investing in partner solution enablement to better serve public sector customers together.

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Public Sector Education Government Agency Constituents 95

GovLoop

MARCH 27, 2024

PT to hear from a government CX expert about how to ramp up the effectiveness of your public surveys. Public Sector Chief Technology Officer, Lookout Pick Out the Bad Apples: How to Manage Low Performers As a supervisor, it can be stressful and awkward to manage a “bad apple.” Join us online Monday, April 15 at 4 p.m.

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Budgeting Constituents Development Public Sector 80

AWS Public Sector Blog

NOVEMBER 3, 2023

Opening their phone, they were able to provide copies of their ID, Social Security card, and even a fully signed copy of their intake forms with the HOPICS case manager who set them up with Kiip. Kiip, working with HOPICS and powered by AWS, enables unhoused individuals to securely keep, manage, and share copies of their vital documents.

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GovLoop

NOVEMBER 7, 2022

An interview with Kate Boronkay, Marketing Manager, Public Sector, Zendesk. During the last two years, government agencies have proven they can deliver digital services at speed. Now comes the hard part: keeping pace with constituents who’ve loved what they’ve seen and are looking for more.

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Constituents Communications Engagement Housing 59

Government Technology Insider

AUGUST 21, 2024

Department of Labor began prototyping AI use cases to see if, or how, they can enable states to deliver services to constituents more efficiently. Designing Accessible and Equitable Experiences to Support Constituents Customer experience (CX) has become a priority for agencies at all levels of government in the last two years.

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GovLoop

DECEMBER 12, 2023

Government agencies know customer experience (CX) is central to their missions, and they invest energy, time and money to understand and improve it.

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Constituents Leadership Government Agency Government 96

Google Public Sector

OCTOBER 16, 2023

But governments are not yet meeting citizen expectations. Government agencies face procurement roadblocks when it comes to investing in transformational technologies. This has led to increasing frustration among government workers and citizens. One source estimates that in the U.S. In Dearborn, Mich.,

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Public Sector Government Constituents Security 88

AWS Public Sector Blog

MAY 15, 2024

While helping customers, agents typically switch between numerous applications, such as their contact center platform, CRM, ticketing, and knowledge management systems. Peraton, an AWS Premier Partner , has worked with multiple government agencies to improve both customer and agent experiences using Amazon Connect.

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GovLoop

JANUARY 3, 2023

There was a time when government paid little attention to what we now call “customer experience” (CX). Agencies had their rules, and constituents had to navigate them to get the services they needed. In 2018, the Office of Management and Budget made VA a lead agency partner to pilot improving CX across the federal government.

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GovLoop

JULY 6, 2023

“Getting employees directly involved not only has the potential to ease their concerns, but also provides critical input to help ensure the implementation will actually achieve the results intended and perform as expected,” writes Lin Grensing-Pophal at the Society for Human Resource Management. A common use case is password changes.

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Communications Constituents Leadership Government Agency 105

GovLoop

APRIL 22, 2024

Cobol is Still in Play Some government agencies still run programs based on COBOL, a programming language dating to the 1950s. Constituent Service Takes a Hit In August 2023, three members of the Senate urged the Social Security Administration to accelerate its modernization efforts.

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Legislation Public Administration Constituents Budgeting 72

Government Technology Insider

OCTOBER 30, 2024

As state Health and Human Services agencies explore new ways to improve constituent service and outcomes, they are identifying new AI use cases to solve some of HHSs biggest problems. Agencies can use AI for document intake, summarizing the document, and categorizing it appropriately.

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Government Technology Insider

JUNE 13, 2024

State and local government agencies quickly have begun to include artificial intelligence (AI) and generative artificial intelligence (GenAI) in IT modernization plans. While agency employees are concerned with impacts on their jobs, constituents are more worried about data security and privacy.

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Local Government Government Constituents Implementation 52

GovLoop

JANUARY 29, 2024

Census Bureau Jason Zann, Office of the Federal Security CTO, Microsoft Online Forms – The Good, the Bad, the Ugly Digital forms have been a welcome replacement for government agencies and constituents alike. It takes real effort to cultivate and manage inclusive teams. Join us online Monday, Feb. 12 at 4 p.m.

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Cultivation Constituents Government Agency Security 59

GovLoop

APRIL 29, 2024

At GovLoop, we’re always excited to offer meaningful online training to government employees who need to stay up to date on the latest technology and trends in order to serve constituents effectively. PT to hear from government and industry experts about tactics to bridge the divide and foster constituent engagement.

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Government Employee Constituents Leadership Security 59

Government Technology Insider

APRIL 27, 2023

Across the country – from New York to Arizona and from Ohio to California – state and local governments are investing in the technology and solutions to deliver the next generation of services to constituents. For agencies looking to capitalize on their digital transformation investments , Wilson has some important advice. “To

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Constituents Local Government Social Services Leadership 52

GovLoop

AUGUST 26, 2024

To support outstanding constituent experiences, government agencies need cyber resiliency, the capacity to bounce back quickly in the face of setbacks. And data management and protection play a role like never before. DOD, Hybrid Cloud and Edge Computing Services of AWS, a cloud-computing provider.

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Constituents Security Management Government Agency 52

AWS Public Sector Blog

JANUARY 3, 2024

Kyndryl, which has more than 24 years of experience as a managed service provider for ADOT, developed a solution to address the agency’s needs. The solution also uses Amazon Connect Contact Lens and Amazon Connect Customer Profiles for analytics and quality management of MVD’s Mobile ID support center and its business service desk.

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Public Sector Local Government Communications Transportation 81

Google Public Sector

JUNE 25, 2024

We'll explore the ways our AI solutions are adaptive, secure, responsible, and intelligent – enabling agencies to serve constituents better than ever before. However, to truly unlock the transformative potential of AI, it is crucial to establish a robust foundation of data management practices and infrastructure.

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Public Sector Leadership Operations Constituents 60

AWS Public Sector Blog

APRIL 3, 2024

The state’s Human Services Department (HSD) manages a budget of $7 billion of state and federal funds as it works to transform the lives of 800,000 low-income New Mexicans. Then, with the time they saved managing numbers, they turned their attention to new outreach channels: chat, text, and email. You saved my life today.'”

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GovLoop

MAY 10, 2024

In Part 1 , we told you about some of the ways government agencies are using data to make a difference. Workforce Management Government struggles with recruitment and retention: Technical talent generally is hard to find, and industry employers lure qualified candidates with salaries and perks that agencies cannot afford.

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AWS Public Sector Blog

SEPTEMBER 7, 2023

Successful digital transformation depends on being able to work across silos, which are a common feature of central and regional government agencies. Having a digital locker allows different government programs to work with their constituents to safely store the documents they need as they work to end their homelessness.

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Government Public Sector Social Services Government Agency 78

GovLoop

FEBRUARY 24, 2023

Agencies are actively seeking ways to improve the quality of services they provide to both employees and constituents. Cloud Modernization: When agencies begin moving to the cloud, they have to decide what will be modernized and what has to go.

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Constituents Security Government Agency Development 52

AWS Public Sector Blog

APRIL 17, 2023

The National Association of State Chief Information Officers ( NASCIO ) recently released the 2023 report of the top 10 priorities of state chief information officers (CIOs) for strategies, management processes, and solutions. Many governments may see cost as a barrier to modernizing legacy infrastructure.

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AWS Public Sector Blog

MARCH 21, 2024

Yaara Tam, head of multinational organizations, and Barbara Baeyens, head of Benelux, announced the launch of new AWS learning plans for civil servants , specifically designed for European Union (EU) government agencies to help government employees build cloud skills and accelerate digital transformation.

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Government Technology Insider

MAY 23, 2024

The cloud has become an effective platform for cost management for state governments and is also the key to continuous innovation. Sonoma County, California Uses Cloud Solutions to Support Constituents at Risk of Homelessness With homelessness reaching record highs in the U.S. How Does Cloud Drive Innovation?

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Government Agency Implementation Constituents Sustainability 59

GovLoop

OCTOBER 5, 2022

For Nancy Rainosek, Texas’ Chief Information Security Officer, cybersecurity directly affects an agency’s mission and constituent service. Here are her suggestions to keep government agencies cyber-secure. In August 2019, 23 local governments, from one end of Texas to another, were hit by ransomware.

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Laws Local Government Security Government Employee 52

Government Technology Insider

OCTOBER 26, 2023

The mass adoption of cloud solutions by government agencies has improved cost management and service delivery but has brought with it some significant security challenges. McCarthy also explained that having standardized policies enabled the state to distribute access to local IT managers in 21 counties.

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Security Public Sector Constituents Implementation 59

GovLoop

JULY 17, 2023

Many government agencies have come to rely on Twitter to get information out — especially time-dependent notices, from snow days and street closings to flood warnings and Amber alerts. Those capabilities made Twitter the place many people looked to first for government announcements.

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