GovLoop

FEBRUARY 18, 2025

Modern constituent services are no longer an option. Constituents, when interacting with government agencies, expect seamless, digital-first experiences. The challenge is not to simply digitize forms but to modernize and streamline how government works.

Operations 52

Operations Constituents Government Agency Engagement 52

Google Public Sector

APRIL 7, 2023

Government organizations around the world such as Hawaii's Department of Human Services and Italy's Veneto Region use APIs to modernize their legacy systems, create interoperability between departments and municipalities, and strengthen their own security posture. However, this security shouldn’t come at the cost of inaccessibility.

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Management Government Government Agency Government Employee 102

AWS Public Sector Blog

NOVEMBER 3, 2023

Opening their phone, they were able to provide copies of their ID, Social Security card, and even a fully signed copy of their intake forms with the HOPICS case manager who set them up with Kiip. Kiip, working with HOPICS and powered by AWS, enables unhoused individuals to securely keep, manage, and share copies of their vital documents.

Public Sector 298

Public Sector Housing Outreach Security 298

Google Public Sector

FEBRUARY 5, 2025

In 2025, it's poised to become a cornerstone of public sector operations, transforming how agencies make decisions and serve constituents. By leading with AI-powered innovation, government agencies can improve efficiency, enhance decision-making, and provide better services to citizens.

Public Sector 86

Public Sector Constituents Security Government Employee 86

AWS Public Sector Blog

MAY 15, 2024

While helping customers, agents typically switch between numerous applications, such as their contact center platform, CRM, ticketing, and knowledge management systems. Peraton, an AWS Premier Partner , has worked with multiple government agencies to improve both customer and agent experiences using Amazon Connect.

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Government Implementation Management Government Agency 200

Government Technology Insider

MARCH 27, 2025

Highlighting findings from NASCIO 2024 Mid-Year Conference and a study on AI implementation, this article looks at the opportunities and challenges AI presents for government leaders. While agency employees are concerned with impacts on their jobs, constituents are more worried about data security and privacy.

Government 52

Government Constituents Implementation Laws 52

Government Technology Insider

SEPTEMBER 22, 2023

However, while moving application processes online might seem convenient, it has not been without challenges for the government. A recent study found 55 percent of Americans want online services from government agencies, but only 23 percent actually use them. That’s something we need to change. The first challenge is fraud.

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Constituents Government Agency Budgeting Public Sector 59

Government Technology Insider

JANUARY 11, 2024

Despite these benefits, many state and local government agencies are unable to reap the benefits of the data in their possession due to data proliferation , a term referring to both the massive amounts of data that governments generate and the usability problems resulting from ineffective storage and management in multiple disconnected systems.

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Government Agency Government Constituents Local Government 59

AWS Public Sector Blog

JANUARY 3, 2024

Kyndryl, which has more than 24 years of experience as a managed service provider for ADOT, developed a solution to address the agency’s needs. The solution also uses Amazon Connect Contact Lens and Amazon Connect Customer Profiles for analytics and quality management of MVD’s Mobile ID support center and its business service desk.

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Public Sector Local Government Transportation Communications 204

AWS Public Sector Blog

APRIL 3, 2024

The state’s Human Services Department (HSD) manages a budget of $7 billion of state and federal funds as it works to transform the lives of 800,000 low-income New Mexicans. Then, with the time they saved managing numbers, they turned their attention to new outreach channels: chat, text, and email. You saved my life today.'”

Campaign 195

Campaign Local Government Outreach Implementation 195

AWS Public Sector Blog

SEPTEMBER 7, 2023

Successful digital transformation depends on being able to work across silos, which are a common feature of central and regional government agencies. Having a digital locker allows different government programs to work with their constituents to safely store the documents they need as they work to end their homelessness.

Government 195

Government Public Sector Social Services Government Agency 195

AWS Public Sector Blog

APRIL 17, 2023

The National Association of State Chief Information Officers ( NASCIO ) recently released the 2023 report of the top 10 priorities of state chief information officers (CIOs) for strategies, management processes, and solutions. Many governments may see cost as a barrier to modernizing legacy infrastructure.

Public Sector 130

Public Sector Local Government Management Education 130

GovLoop

FEBRUARY 20, 2024

Civic tech makes it easier for people to interact with government agencies. When well-designed, it improves constituent experiences (CX) and promotes equity and engagement. A new term to some, “civic tech” relates to technology that directly facilitates CX, constituent experience or communication.

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Constituents Urban Planning Communications Translation 81

AWS Public Sector Blog

MARCH 21, 2024

Yaara Tam, head of multinational organizations, and Barbara Baeyens, head of Benelux, announced the launch of new AWS learning plans for civil servants , specifically designed for European Union (EU) government agencies to help government employees build cloud skills and accelerate digital transformation.

Public Sector 195

Public Sector Sustainability Security Regulations 195

Google Public Sector

APRIL 21, 2023

billion hours on government paperwork at an estimated cost of $117 billion to the public and nearly $39 billion to the federal government. Government workers and constituents alike are spending exorbitant amounts of time completing and processing documents by hand, which can drive exhaustion and frustration.

Constituents 111

Constituents Translation Government Employee Government 111

AWS Public Sector Blog

NOVEMBER 23, 2022

In addition, AWS Partners offer hundreds of tools and features to help customers meet their security objectives, ranging from network security, configuration management, access control, and data encryption. With over 7,500 government agencies using AWS, we understand the requirements U.S.

Security 130

Security Public Sector Elected Officials Constituents 130

AWS Public Sector Blog

AUGUST 21, 2024

They often rely on donor and grant funding, so they have to justify every expense to their constituents. As a team of data scientists note , Urban also uses AWS Step Functions to manage increasingly complex serverless applications. Going over budget is not an option.

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Nonprofit Laws Public Policy Development 189

AWS Public Sector Blog

NOVEMBER 16, 2022

Tax agencies can use AI and ML to support the sheer size and scale of data they manage and to access and analyze all types of data with ease, including voice, video, and streaming data. Getting started in AI and ML for government agencies. Protecting sensitive data is also paramount. Invest in training.

Public Sector 147

Public Sector Local Government Supervision Operations 147

GovLoop

AUGUST 30, 2024

To be efficient and effective, government agencies need interoperable systems that securely connect employees, constituents and partners to the resources they need across the enterprise. Here are three concepts that are key to modern identity management. Policy-based access control helps here.

Security 52

Security Management Constituents Implementation 52

AWS Public Sector Blog

MARCH 2, 2023

The deployment and results SOMA is a leading technology partner providing critical response and operating software solutions for law enforcement, first responder, and government agencies. Learn more SOMA Global empowers public safety and government agencies to build safer, more resilient communities through modern technology.

Public Sector 130

Public Sector Public Safety Laws Government Agency 130

Government Technology Insider

JANUARY 5, 2023

Town of Gilbert, Arizona embraced this model of self-service and began modernizing its services by digitizing it’s government forms. Before the town began this digitization process, constituents would have to print out a PDF document, fill it out, and then bring that form into the correct municipal office to be processed.

Government 88

Government Constituents Security Implementation 88

Google Public Sector

OCTOBER 16, 2023

Google Public Sector is committed to helping advance the missions of education and government agencies through cloud technology in a secure and responsible way. Google Public Sector is investing in partner solution enablement to better serve public sector customers together.

Public Sector 113

Public Sector Education Government Agency Constituents 113

AWS Public Sector Blog

JULY 12, 2023

Each CoC identifies a lead agency that serves as its collective representative to HUD and maintains a Homeless Management Information System (HMIS) to track service delivery and measure outcomes according to specific HUD standards. This earns service provider trust early and increases engagement during retraining.”

Public Sector 130

Public Sector Housing Coordinator Local Government 130

Google Public Sector

OCTOBER 19, 2022

The Challenge Many government agencies remained overwhelmed with paper, even as the pandemic drove digitization and modernization. As a result, government agencies continue to look for better ways to streamline manual processes that overwhelm their workers and take focus from higher value initiatives.

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Government Government Agency Public Sector Constituents 98

AWS Public Sector Blog

NOVEMBER 1, 2022

Deep learning image analysis and high-performant yet cost-effective architectures on Amazon Web Services (AWS) can modernize constituent experiences and improve digital interactions with government. In the AWS Management Console, navigate to AWS CloudFormation and select the stack specified in the deployment section of this post.

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Coordinator Public Sector Constituents Government 130

AWS Public Sector Blog

APRIL 27, 2023

Georgia’s Department of Human Services (DHS), the largest of the state’s agencies, was able to digitally transform their business and rapidly scale their Amazon Web Services (AWS) Cloud adoption with AWS Managed Services (AMS). The Georgia DHS learned that agencies and organizations need precise prior planning to be successful.

Public Sector 130

Public Sector Local Government Management Security 130

Google Public Sector

OCTOBER 16, 2023

But governments are not yet meeting citizen expectations. Government agencies face procurement roadblocks when it comes to investing in transformational technologies. This has led to increasing frustration among government workers and citizens. One source estimates that in the U.S. In Dearborn, Mich.,

Public Sector 105

Public Sector Government Constituents Security 105

AWS Public Sector Blog

JUNE 26, 2023

These technologies enable government agencies to improve constituent experience and deliver cost-effective services. Data scientists and business analysts should pay attention to the data and ML lifecycle tasks, including data processing, feature engineering, and model management with continuous feedback and learning mechanisms.

Public Sector 130

Public Sector Constituents Operations Education 130

GovLoop

NOVEMBER 7, 2022

An interview with Kate Boronkay, Marketing Manager, Public Sector, Zendesk. During the last two years, government agencies have proven they can deliver digital services at speed. Now comes the hard part: keeping pace with constituents who’ve loved what they’ve seen and are looking for more.

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Constituents Communications Engagement Housing 59

Government Technology Insider

AUGUST 21, 2024

Department of Labor began prototyping AI use cases to see if, or how, they can enable states to deliver services to constituents more efficiently. Designing Accessible and Equitable Experiences to Support Constituents Customer experience (CX) has become a priority for agencies at all levels of government in the last two years.

Constituents 52

Constituents Government Agency Leadership Government 52

GovLoop

MARCH 27, 2024

PT to hear from a government CX expert about how to ramp up the effectiveness of your public surveys. Public Sector Chief Technology Officer, Lookout Pick Out the Bad Apples: How to Manage Low Performers As a supervisor, it can be stressful and awkward to manage a “bad apple.” Join us online Monday, April 15 at 4 p.m.

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Budgeting Constituents Development Public Sector 80

GovLoop

JANUARY 3, 2023

There was a time when government paid little attention to what we now call “customer experience” (CX). Agencies had their rules, and constituents had to navigate them to get the services they needed. In 2018, the Office of Management and Budget made VA a lead agency partner to pilot improving CX across the federal government.

Constituents 64

Constituents Government Agency Operations Government 64

GovLoop

JULY 6, 2023

“Getting employees directly involved not only has the potential to ease their concerns, but also provides critical input to help ensure the implementation will actually achieve the results intended and perform as expected,” writes Lin Grensing-Pophal at the Society for Human Resource Management. A common use case is password changes.

Communications 105

Communications Constituents Leadership Government Agency 105

AWS Public Sector Blog

FEBRUARY 10, 2023

However, new guidance from the Federal Communications Commission (FCC) has made an important determination to allow government agencies to use calling and texting to verify Medicaid beneficiaries’ current addresses so the reenrollment materials reach them. Navigate to the Amazon Pinpoint service in the AWS Management Console.

Outreach 130

Outreach Public Sector Campaign Communications 130

GovLoop

APRIL 22, 2024

Cobol is Still in Play Some government agencies still run programs based on COBOL, a programming language dating to the 1950s. Constituent Service Takes a Hit In August 2023, three members of the Senate urged the Social Security Administration to accelerate its modernization efforts.

Legislation 72

Legislation Public Administration Constituents Budgeting 72

Government Technology Insider

OCTOBER 30, 2024

As state Health and Human Services agencies explore new ways to improve constituent service and outcomes, they are identifying new AI use cases to solve some of HHSs biggest problems. Agencies can use AI for document intake, summarizing the document, and categorizing it appropriately.

Constituents 52

Constituents Implementation Social Services Public Face 52

AWS Public Sector Blog

JANUARY 31, 2024

AI and ML empower transportation agencies to extract valuable insights from their raw data collected using IoT devices like sensors and cameras, enhancing the quality of services. Download the transportation dataset to your local machine. Access to an Amazon SageMaker Canvas subscription. Access to an Amazon QuickSight subscription.

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Transportation Public Sector Accountability Implementation 195