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Highlighting findings from NASCIO 2024 Mid-Year Conference and a study on AI implementation, this article looks at the opportunities and challenges AI presents for government leaders. While agency employees are concerned with impacts on their jobs, constituents are more worried about data security and privacy.
“To ensure success in Idaho, we focused on building a foundation that allows for future growth and adaptability and aligned state leadership that changing our processes is the best way to ensure resiliency and adaptability required to meet the future needs of our organization, employees, and citizens,” said Whitworth.
These steps help senior leadership teams reach alignment, and help establish their commitment to move to the cloud. From my time in government, I worked with incredible people who demonstrated initiative and took risks to deliver results for their constituents.
The City of Fort St John used AWS to create a “virtual city hall” to deliver government services to their constituents wherever they are; within 10 months, their MyCityHall app was used by over 20% of the city’s population. million residents.
The Challenge Many governmentagencies remained overwhelmed with paper, even as the pandemic drove digitization and modernization. As a result, governmentagencies continue to look for better ways to streamline manual processes that overwhelm their workers and take focus from higher value initiatives.
For instance, agencies can streamline the recruitment process, creating and refining job description information. Automating and improving agency operations. Governmentagency leaders can use enterprise Search capabilities to help surface relevant information and generate insights.
If you’re in a leadership position, you can improve the odds of success with automation in two ways: Be transparent. How Self-Help Helps Everyone Increasingly, governmentagencies are offering employees the same kind of self-service portals they provide for constituents. A common use case is password changes.
In this blog series, Google Public Sector leaders share their expertise on how AI is revolutionizing government services. We'll explore the ways our AI solutions are adaptive, secure, responsible, and intelligent – enabling agencies to serve constituents better than ever before.
Department of Labor began prototyping AI use cases to see if, or how, they can enable states to deliver services to constituents more efficiently. Designing Accessible and Equitable Experiences to Support Constituents Customer experience (CX) has become a priority for agencies at all levels of government in the last two years.
We'll explore the ways our AI solutions are adaptive, secure, responsible, and intelligent – enabling agencies to serve constituents better than ever before. Explore our thought leadership hub to explore innovative ideas for public service. Download the report Google Cloud’s Product Vision for AI-Powered Security.
At GovLoop, we’re always excited to offer meaningful online training to government employees who need to stay up to date on the latest technology and trends in order to serve constituents effectively. PT as we explore ways to make sure everyone is on board with CX as an agency priority. So, how can you be more strategic?
PT to learn from government and industry experts about how the cloud landscape is reshaping the training needs of government workers in general and IT staff specifically. Agencies are redesigning platforms, ecosystems and infrastructure to increase access to critical online services and social care. 18, from 2-2:50 p.m.
Across the country – from New York to Arizona and from Ohio to California – state and local governments are investing in the technology and solutions to deliver the next generation of services to constituents. For agencies looking to capitalize on their digital transformation investments , Wilson has some important advice. “To
State and local governmentagencies quickly have begun to include artificial intelligence (AI) and generative artificial intelligence (GenAI) in IT modernization plans. While agency employees are concerned with impacts on their jobs, constituents are more worried about data security and privacy.
PT to hear from a government CX expert about how to ramp up the effectiveness of your public surveys. PT to learn from government and industry leaders about how governmentagencies can do better job at training and retaining their workforce. Join us online Monday, April 15 at 4 p.m. ET/11-11:50 a.m.
GovLoop’s editorial team considers the contents of each post, its thought-leadership focus and overall relevance to the community, and GovLoop’s current production schedule when determining what to post online, and when. Share thought leadership. Or maybe you can shed light on how a new law/policy will impact governmentagencies.
The mass adoption of cloud solutions by governmentagencies has improved cost management and service delivery but has brought with it some significant security challenges. McCarthy’s visionary leadership improves NJJ’s security posture and helps foster an improved user experience for employees.
Census Bureau Jason Zann, Office of the Federal Security CTO, Microsoft Online Forms – The Good, the Bad, the Ugly Digital forms have been a welcome replacement for governmentagencies and constituents alike. However, online forms also bring unique challenges and complexity. Join us online Monday, Feb. 12 at 4 p.m.
PT to hear from government and industry experts about creative ways to boost customer engagement. Specifically, you’ll learn how to: Elevate constituent engagement. PT to hear from government and industry leaders about their strategies for making digital services accessible. Join us online Wednesday, Jan. 24, from 2-2:50 p.m.
Involve your stakeholders from teams such as leadership, accounting, and human resources to stay on top of any requirements you need to satisfy. Where appropriate, infuse your report with anecdotal details from staff, volunteers, and most importantly, the constituents and clients you’re serving.
For instance, agencies can streamline the recruitment process, creating and refining job description information. Automating and improving agency operations. Governmentagency leaders can use enterprise Search capabilities to help surface relevant information and generate insights.
Governmentagencies surely prefer this too. You may have already read about this provision because it’s how the Republican leadership quelled colleagues’ well-grounded anxieties about eliminating the ACA’s guarantee against such discrimination. People who’ve suffered injuries like mine would be vulnerable, of course.
But now is the time for state and local governmentagencies to act quickly and think strategically about their approach to building a resilient WOS strategy. In a top-down approach , an executive sponsor agency at the state level takes the lead in procuring security control solutions.
As the privacy landscape continues to evolve, the way that government organizations respond to privacy regulations will be critical to maintaining their privacy posture and responding to constituent requests. Dynamics 365 US Government. Planner (GCC, GCCH, DoD). Outlook Mobile (GCC, GCCH, DoD). Viva Insights (GCC).
Governmentagencies know customer experience (CX) is central to their missions, and they invest energy, time and money to understand and improve it. Every organization has internal systems or processes that frustrate employees. And internal problems often reverberate as subpar customer experiences.
Here are some ways governmentagencies are using data to make a difference. said Megan Huss , Director of the Process and Performance Improvement Program in the Office of Personnel Management’s Center for Leadership Development. Public-facing employees offering feedback on constituent experiences.
The Public Realm as an Interconnected system, Slide from presentation, "Leadership and the Role of Parks and Recreation in the New Economy," David Barth and Carlos Perez, AECOM. Park Pride, the Atlanta area friends of the parks organization, has an annual conference.
Mitigating Insider Threats in GovernmentAgencies Whether driven by malicious intent or negligence, insider threats can compromise national security, disrupt operations, and expose sensitive data. Agencies must adopt proactive strategies to mitigate these risks effectively. Join us online Wednesday, April 2 at 2 p.m.
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