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Many state and local governments were already supporting teleworking programs to some degree before the pandemic, especially in large states where both state and local governmentagencies (and those who work for them) needed to venture outside of their main offices to reach remote constituents.
For years, Google has been working with state and local governments to focus on the needs of the mission, using data to improve the constituent experience and offer more accessible digital services, while helping government workers operate more efficiently. AI has also helped communities get better access to government services.
In an effort to improve efficiency while addressing challenges like workforce adaption and data privacy, Georgias state and local agencies are rapidly integrating AI and GenAI into their IT modernization efforts. While agency employees are concerned with impacts on their jobs, constituents are more worried about data security and privacy.
Peraton, an AWS Premier Partner , has worked with multiple governmentagencies to improve both customer and agent experiences using Amazon Connect. This speed of implementation is critical for Peraton, who sets up contact centers for multiple governmentagencies.
This is particularly valuable in times of crisis or when there’s a need to respond swiftly to constituent demands. Public safety agencies are deploying reliable and responsive applications for communication, resource allocation, and coordination—all essential in times of emergencies and disasters.
However, while moving application processes online might seem convenient, it has not been without challenges for the government. A recent study found 55 percent of Americans want online services from governmentagencies, but only 23 percent actually use them. That’s something we need to change. The first challenge is fraud.
A basic Connect implementation addressed New Mexico’s immediate COVID pain points, but the HSD team didn’t stop with the basics. After implementing their new contact center, they consolidated 150 phone numbers into two—one for customers, one for providers. We were able to move to AWS, to Connect, basically overnight. It was awesome.”
New York is leading the way, embracing this technological shift, using generative AI (gen AI) to revolutionize how the government serves its constituents. This fosters two-way communication, increases transparency, and empowers residents to engage directly with their government. It's already making a difference today.
Yaara Tam, head of multinational organizations, and Barbara Baeyens, head of Benelux, announced the launch of new AWS learning plans for civil servants , specifically designed for European Union (EU) governmentagencies to help government employees build cloud skills and accelerate digital transformation.
Before the Affordable Care Act (ACA) was implemented, purchasing insurance in the individual market proved challenging for those without employer-sponsored health benefits. Discover how governmentagencies across the country use AWS to better serve constituents at the AWS Cloud for State and Local Governments hub.
Including state leadership as part of the team from the up-front planning through implementation ensures alignment in making the change. Discover how governmentagencies across the country use AWS to better serve constituents at the AWS Cloud for State and Local Governments hub.
billion hours on government paperwork at an estimated cost of $117 billion to the public and nearly $39 billion to the federal government. Government workers and constituents alike are spending exorbitant amounts of time completing and processing documents by hand, which can drive exhaustion and frustration.
The City of Fort St John used AWS to create a “virtual city hall” to deliver government services to their constituents wherever they are; within 10 months, their MyCityHall app was used by over 20% of the city’s population. Public sector leaders across the country and around the world use AWS to implement their cloud strategies.
They often rely on donor and grant funding, so they have to justify every expense to their constituents. In addition to the EDP and SEDT, Urban uses Lambda to implement a number of capabilities, including automating data quality checks , running microsimulation models , and expanding access to confidential data.
A commissioned Forrester Total Economic Impact study indicates organizations can improve productivity and reduce costs by 50 percent by implementing AI into their document pipelines. Getting started in AI and ML for governmentagencies. Develop AI implementation guidelines that include transparency of algorithms used.
Town of Gilbert, Arizona embraced this model of self-service and began modernizing its services by digitizing it’s government forms. Before the town began this digitization process, constituents would have to print out a PDF document, fill it out, and then bring that form into the correct municipal office to be processed.
Digital transformation and modernization activities were fast-tracked across the public sector to allow governmentagencies to operate at full capacity under unusual circumstances. Transparency is widely valued by agencies, stakeholders, and constituents because it provides essential insights for large-scale scenario development.
Deep learning image analysis and high-performant yet cost-effective architectures on Amazon Web Services (AWS) can modernize constituent experiences and improve digital interactions with government. Refactor the Amazon Cognito identity pool to protect the government UI (map view) with a sign-in page.
Google Public Sector is committed to helping advance the missions of education and governmentagencies through cloud technology in a secure and responsible way. Google Public Sector is investing in partner solution enablement to better serve public sector customers together.
The Challenge Many governmentagencies remained overwhelmed with paper, even as the pandemic drove digitization and modernization. As a result, governmentagencies continue to look for better ways to streamline manual processes that overwhelm their workers and take focus from higher value initiatives.
In our post-pandemic society, the majority of individuals anticipate higher technology use and expect improved digital services from their government. But governments are not yet meeting citizen expectations. Governmentagencies face procurement roadblocks when it comes to investing in transformational technologies.
These technologies enable governmentagencies to improve constituent experience and deliver cost-effective services. You can implement human review of ML predictions, including review and verification, when using Amazon Augmented AI (A2I). In education , ML is transforming teaching, learning, and research.
For instance, agencies can streamline the recruitment process, creating and refining job description information. Automating and improving agency operations. Governmentagency leaders can use enterprise Search capabilities to help surface relevant information and generate insights.
State and local governmentagencies quickly have begun to include artificial intelligence (AI) and generative artificial intelligence (GenAI) in IT modernization plans. While agency employees are concerned with impacts on their jobs, constituents are more worried about data security and privacy. Download the Study 1.
As state Health and Human Services agencies explore new ways to improve constituent service and outcomes, they are identifying new AI use cases to solve some of HHSs biggest problems. These use cases explored using AI in new ways to address very old problems.
Artificial Intelligence (AI) and automation are transformative technologies for state and local governmentagencies as they look to improve service delivery and citizen and worker experience. Avaya recently worked with a large local governmentagency that serves millions of students.
In San Diego, the second largest city in California and the eighth largest county in the nation, The Regional Task F orce on Homelessness (RTFH) serves as the CoC’s lead agency and oversees its HMIS system. Do you have questions about how AWS can help your governmentagency provide innovative services for constituents?
Getting employees directly involved not only has the potential to ease their concerns, but also provides critical input to help ensure the implementation will actually achieve the results intended and perform as expected,” writes Lin Grensing-Pophal at the Society for Human Resource Management. A common use case is password changes.
There was a time when government paid little attention to what we now call “customer experience” (CX). Agencies had their rules, and constituents had to navigate them to get the services they needed. Morton’s vision of the future is one in which all of government is structured around providing the best constituent experience.
Filling out paper forms can be a confusing and time-consuming process for constituents. Chamber of Commerce Technology Engagement Center (C_TEC), in 2021 constituents spent 10.5 Since paper forms take longer to process than digital forms, constituents are therefore waiting longer to receive the services and funds they need.
AI and ML empower transportation agencies to extract valuable insights from their raw data collected using IoT devices like sensors and cameras, enhancing the quality of services. Conclusion In the rapidly evolving landscape of AI and ML, organizations often face challenges in swift adoption.
The focus of digital transformation efforts should always be to integrate technology in a way that transforms an agency’s ability to deliver unprecedented value to constituents. The implementation of this innovative platform transformed an arduous process that once consumed up to eight hours per request into a matter of minutes.
Governmentagencies can leverage real-world data from their communities to improve public acceptance for automated enforcement or other mitigating actions. Share data in easily understandable formats so constituents understand why this is a safety problem and not just an inconvenience.
of government website traffic being bad bots, according to research by cybersecurity firm Imperva 1. As cyber threats increase, governmentagencies need a way to safely let constituents access digital services. Cyber threats on the rise In 2021, the United States saw 40.5% References: 1.
However, governmentagencies need to ask if they’ve made the right investments in the cloud over the last few years and if, as AI begins to play more of a role in workflows, they need to make any adjustments. last year, governmentagencies have been turning to technology to help the unhoused.
At GovLoop, we’re always excited to offer meaningful online training to government employees who need to stay up to date on the latest technology and trends in order to serve constituents effectively. PT to hear from state and local government leaders about how to implement zero-trust principles. ET/11-11:50 a.m.
The mass adoption of cloud solutions by governmentagencies has improved cost management and service delivery but has brought with it some significant security challenges. Implementing Zero Trust has enabled NJJ to secure employees from anywhere, expand service capabilities, and build a more resilient security posture.
To be efficient and effective, governmentagencies need interoperable systems that securely connect employees, constituents and partners to the resources they need across the enterprise. To do that, they need identity management to be rooted into centralized policy engines. Policy-based access control helps here. “We
We'll explore the ways our AI solutions are adaptive, secure, responsible, and intelligent – enabling agencies to serve constituents better than ever before. Explore our thought leadership hub to explore innovative ideas for public service.
Like many organizations today, state and local governments struggle to build and retain the skilled workforce they need to keep delivering essential services to constituents. However, it is possible to build the workplace of the future within the strictures of government.
Jim Weaver: Leveraging state government, university, and private industry, as part of the IT Strategy Board, we have established a Digital Transformation Committee that has developed a strategy with key goals to be achieved. And, by constituents, I mean businesses and visitors to our state, as well as residents.
Tara Dawson McGuinness describes her work as sitting at the intersection of policy creation, implementation, and citizen and community voices. Ensuring that government policies and programs lead to meaningful change in the lives of constituents. She also led the effort to sign up Americans for health care through Healthcare.gov.
Our Rapid Response Virtual Agent program can help agencies quickly develop and implement customized Contact Center AI virtual agents to respond to customers’ questions over chat, voice, and social channels—and deliver that information 24/7. And the Virtual Phone Agent is answering 40,000 calls per day during after-hours.
For instance, agencies can streamline the recruitment process, creating and refining job description information. Automating and improving agency operations. Governmentagency leaders can use enterprise Search capabilities to help surface relevant information and generate insights.
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