GovLoop

FEBRUARY 26, 2024

Government agencies have a lot riding on improving their constituents’ customer experience (CX), and they understand the consequences. For many applications — including those constituents interact with — low-code automated testing is the fastest, most efficient and most effective way to improve software performance.

Constituents 105

Constituents Government Public Sector Development 105

Google Public Sector

OCTOBER 19, 2022

The Challenge Many government agencies remained overwhelmed with paper, even as the pandemic drove digitization and modernization. As a result, government agencies continue to look for better ways to streamline manual processes that overwhelm their workers and take focus from higher value initiatives.

Government 98

Government Government Agency Public Sector Constituents 98

Google Public Sector

OCTOBER 16, 2023

Google Public Sector is committed to helping advance the missions of education and government agencies through cloud technology in a secure and responsible way. Google Public Sector is investing in partner solution enablement to better serve public sector customers together.

Public Sector 95

Public Sector Education Government Agency Constituents 95

Government Technology Insider

JUNE 13, 2024

State and local government agencies quickly have begun to include artificial intelligence (AI) and generative artificial intelligence (GenAI) in IT modernization plans. While agency employees are concerned with impacts on their jobs, constituents are more worried about data security and privacy. Download the Study 1.

Local Government 52

Local Government Government Constituents Implementation 52

Government Technology Insider

OCTOBER 30, 2024

As state Health and Human Services agencies explore new ways to improve constituent service and outcomes, they are identifying new AI use cases to solve some of HHSs biggest problems. These use cases explored using AI in new ways to address very old problems.

Constituents 52

Constituents Implementation Social Services Public Face 52

Google Public Sector

OCTOBER 16, 2023

In our post-pandemic society, the majority of individuals anticipate higher technology use and expect improved digital services from their government. But governments are not yet meeting citizen expectations. Government agencies face procurement roadblocks when it comes to investing in transformational technologies.

Public Sector 88

Public Sector Government Constituents Security 88

Government Technology Insider

OCTOBER 16, 2024

Artificial Intelligence (AI) and automation are transformative technologies for state and local government agencies as they look to improve service delivery and citizen and worker experience. Avaya recently worked with a large local government agency that serves millions of students.

Constituents 52

Constituents Government Employee Local Government Government Agency 52

GovLoop

JULY 6, 2023

Getting employees directly involved not only has the potential to ease their concerns, but also provides critical input to help ensure the implementation will actually achieve the results intended and perform as expected,” writes Lin Grensing-Pophal at the Society for Human Resource Management. A common use case is password changes.

Communications 105

Communications Constituents Leadership Government Agency 105

AWS Public Sector Blog

MAY 15, 2024

Peraton, an AWS Premier Partner , has worked with multiple government agencies to improve both customer and agent experiences using Amazon Connect. This speed of implementation is critical for Peraton, who sets up contact centers for multiple government agencies.

Government 80

Government Implementation Management Government Agency 80

GovLoop

JANUARY 3, 2023

There was a time when government paid little attention to what we now call “customer experience” (CX). Agencies had their rules, and constituents had to navigate them to get the services they needed. Morton’s vision of the future is one in which all of government is structured around providing the best constituent experience.

Constituents 64

Constituents Government Agency Operations Government 64

Government Technology Insider

FEBRUARY 14, 2023

Filling out paper forms can be a confusing and time-consuming process for constituents. Chamber of Commerce Technology Engagement Center (C_TEC), in 2021 constituents spent 10.5 Since paper forms take longer to process than digital forms, constituents are therefore waiting longer to receive the services and funds they need.

Government 52

Government Constituents Implementation Transportation 52

AWS Public Sector Blog

OCTOBER 3, 2023

This is particularly valuable in times of crisis or when there’s a need to respond swiftly to constituent demands. Public safety agencies are deploying reliable and responsive applications for communication, resource allocation, and coordination—all essential in times of emergencies and disasters.

Public Sector 126

Public Sector Security Management Operations 126

Google Public Sector

JULY 31, 2023

For instance, agencies can streamline the recruitment process, creating and refining job description information. Automating and improving agency operations. Government agency leaders can use enterprise Search capabilities to help surface relevant information and generate insights.

Public Sector 78

Public Sector Security Operations Government Agency 78

Government Technology Insider

NOVEMBER 8, 2023

The focus of digital transformation efforts should always be to integrate technology in a way that transforms an agency’s ability to deliver unprecedented value to constituents. The implementation of this innovative platform transformed an arduous process that once consumed up to eight hours per request into a matter of minutes.

Constituents 52

Constituents Government Agency Operations Translation 52

AWS Public Sector Blog

APRIL 3, 2024

A basic Connect implementation addressed New Mexico’s immediate COVID pain points, but the HSD team didn’t stop with the basics. After implementing their new contact center, they consolidated 150 phone numbers into two—one for customers, one for providers. We were able to move to AWS, to Connect, basically overnight. It was awesome.”

Campaign 78

Campaign Local Government Outreach Implementation 78

Google Public Sector

MAY 19, 2022

of government website traffic being bad bots, according to research by cybersecurity firm Imperva 1. As cyber threats increase, government agencies need a way to safely let constituents access digital services. Cyber threats on the rise In 2021, the United States saw 40.5% References: 1.

Public Sector 52

Public Sector Accountability Government Agency Implementation 52

Government Technology Insider

MAY 23, 2024

However, government agencies need to ask if they’ve made the right investments in the cloud over the last few years and if, as AI begins to play more of a role in workflows, they need to make any adjustments. last year, government agencies have been turning to technology to help the unhoused.

Government Agency 59

Government Agency Implementation Constituents Sustainability 59

GovLoop

APRIL 29, 2024

At GovLoop, we’re always excited to offer meaningful online training to government employees who need to stay up to date on the latest technology and trends in order to serve constituents effectively. PT to hear from state and local government leaders about how to implement zero-trust principles. ET/11-11:50 a.m.

Government Employee 59

Government Employee Constituents Leadership Security 59

Government Technology Insider

OCTOBER 26, 2023

The mass adoption of cloud solutions by government agencies has improved cost management and service delivery but has brought with it some significant security challenges. Implementing Zero Trust has enabled NJJ to secure employees from anywhere, expand service capabilities, and build a more resilient security posture.

Security 59

Security Public Sector Constituents Implementation 59

GovLoop

AUGUST 30, 2024

To be efficient and effective, government agencies need interoperable systems that securely connect employees, constituents and partners to the resources they need across the enterprise. To do that, they need identity management to be rooted into centralized policy engines. Policy-based access control helps here. “We

Security 52

Security Management Constituents Implementation 52

AWS Public Sector Blog

MARCH 21, 2024

Yaara Tam, head of multinational organizations, and Barbara Baeyens, head of Benelux, announced the launch of new AWS learning plans for civil servants , specifically designed for European Union (EU) government agencies to help government employees build cloud skills and accelerate digital transformation.

Public Sector 78

Public Sector Sustainability Security Regulations 78

AWS Public Sector Blog

FEBRUARY 2, 2024

Including state leadership as part of the team from the up-front planning through implementation ensures alignment in making the change. Discover how government agencies across the country use AWS to better serve constituents at the AWS Cloud for State and Local Governments hub.

Operations 75

Operations Local Government Security Public Sector 75

Google Public Sector

JUNE 25, 2024

We'll explore the ways our AI solutions are adaptive, secure, responsible, and intelligent – enabling agencies to serve constituents better than ever before. Explore our thought leadership hub to explore innovative ideas for public service.

Public Sector 60

Public Sector Leadership Operations Constituents 60

AWS Public Sector Blog

NOVEMBER 27, 2023

Before the Affordable Care Act (ACA) was implemented, purchasing insurance in the individual market proved challenging for those without employer-sponsored health benefits. Discover how government agencies across the country use AWS to better serve constituents at the AWS Cloud for State and Local Governments hub.

Public Sector 72

Public Sector Local Government Constituents Operations 72

Government Technology Insider

MAY 1, 2023

Like many organizations today, state and local governments struggle to build and retain the skilled workforce they need to keep delivering essential services to constituents. However, it is possible to build the workplace of the future within the strictures of government.

Local Government 52

Local Government Constituents Government Agency Government 52

Government Technology Insider

DECEMBER 9, 2021

Jim Weaver: Leveraging state government, university, and private industry, as part of the IT Strategy Board, we have established a Digital Transformation Committee that has developed a strategy with key goals to be achieved. And, by constituents, I mean businesses and visitors to our state, as well as residents.

Constituents 52

Constituents Security Implementation Government 52

GovLoop

JANUARY 18, 2023

Tara Dawson McGuinness describes her work as sitting at the intersection of policy creation, implementation, and citizen and community voices. Ensuring that government policies and programs lead to meaningful change in the lives of constituents. She also led the effort to sign up Americans for health care through Healthcare.gov.

Constituents 52

Constituents Public Policy Nonprofit Government 52

AWS Public Sector Blog

APRIL 17, 2023

The City of Fort St John used AWS to create a “virtual city hall” to deliver government services to their constituents wherever they are; within 10 months, their MyCityHall app was used by over 20% of the city’s population. Public sector leaders across the country and around the world use AWS to implement their cloud strategies.

Public Sector 52

Public Sector Local Government Management Education 52

AWS Public Sector Blog

AUGUST 21, 2024

They often rely on donor and grant funding, so they have to justify every expense to their constituents. In addition to the EDP and SEDT, Urban uses Lambda to implement a number of capabilities, including automating data quality checks , running microsimulation models , and expanding access to confidential data.

Nonprofit 75

Nonprofit Laws Public Policy Development 75

GovLoop

MAY 9, 2024

Here are some ways government agencies are using data to make a difference. By analyzing post-transaction survey results, survey responses from employees and customer behavior data, such as average length of time to complete an online form, organizations can streamline service delivery and implement more human-centered design.

Public Face 52

Public Face Constituents Leadership Government Agency 52

AWS Public Sector Blog

NOVEMBER 16, 2022

A commissioned Forrester Total Economic Impact study indicates organizations can improve productivity and reduce costs by 50 percent by implementing AI into their document pipelines. Getting started in AI and ML for government agencies. Develop AI implementation guidelines that include transparency of algorithms used.

Public Sector 59

Public Sector Local Government Supervision Operations 59

Google Public Sector

JUNE 29, 2020

Our Rapid Response Virtual Agent program can help agencies quickly develop and implement customized Contact Center AI virtual agents to respond to customers’ questions over chat, voice, and social channels—and deliver that information 24/7. And the Virtual Phone Agent is answering 40,000 calls per day during after-hours.

Social Services 52

Social Services Government Constituents Supervision 52

AWS Public Sector Blog

NOVEMBER 1, 2022

Deep learning image analysis and high-performant yet cost-effective architectures on Amazon Web Services (AWS) can modernize constituent experiences and improve digital interactions with government. Refactor the Amazon Cognito identity pool to protect the government UI (map view) with a sign-in page.

Coordinator 52

Coordinator Public Sector Constituents Government 52

Google Public Sector

JULY 31, 2023

For instance, agencies can streamline the recruitment process, creating and refining job description information. Automating and improving agency operations. Government agency leaders can use enterprise Search capabilities to help surface relevant information and generate insights.

Public Sector 40

Public Sector Security Operations Government Agency 40

AWS Public Sector Blog

JUNE 26, 2023

These technologies enable government agencies to improve constituent experience and deliver cost-effective services. You can implement human review of ML predictions, including review and verification, when using Amazon Augmented AI (A2I). In education , ML is transforming teaching, learning, and research.

Public Sector 52

Public Sector Constituents Operations Education 52

AWS Public Sector Blog

JANUARY 31, 2024

AI and ML empower transportation agencies to extract valuable insights from their raw data collected using IoT devices like sensors and cameras, enhancing the quality of services. Conclusion In the rapidly evolving landscape of AI and ML, organizations often face challenges in swift adoption.

Transportation 78

Transportation Public Sector Accountability Implementation 78

AWS Public Sector Blog

JULY 12, 2023

In San Diego, the second largest city in California and the eighth largest county in the nation, The Regional Task F orce on Homelessness (RTFH) serves as the CoC’s lead agency and oversees its HMIS system. Do you have questions about how AWS can help your government agency provide innovative services for constituents?

Public Sector 52

Public Sector Housing Coordinator Local Government 52