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Empowering the public sector with secure, governed generative AI experimentation

AWS Public Sector Blog

Successful adoption of generative AI, especially within the public sector, requires organizations to enable systematic experimentation and exploration, with their own data, for their workforce and constituents. Access to dedicated exploratory environments is crucial for meaningful progress.

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Unhoused individuals gain shelter, prove their identity using AWS-powered solution Kiip

AWS Public Sector Blog

Social Security cards, birth certificates, and proof of disability are crucial for accessing services and applying for housing. If this individual remained in custody, they could have lost their bed in the shelter, requiring a restart of their journey towards being permanently housed. Reach out to the AWS Public Sector team.

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Georgia’s IT Modernization Efforts: Harnessing AI for Smarter Government

Government Technology Insider

Highlighting findings from NASCIO 2024 Mid-Year Conference and a study on AI implementation, this article looks at the opportunities and challenges AI presents for government leaders. While agency employees are concerned with impacts on their jobs, constituents are more worried about data security and privacy.

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Using the cloud to integrate homelessness data with whole-person care services

AWS Public Sector Blog

In San Diego County, California, for every 10 homeless people who found housing in the last year, 13 more people became homeless. In communities across the country, organizations, philanthropists, and government are working hard to make homelessness rare, brief, and nonrecurring. Not all HMIS systems are the same. The 2022 U.S.

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Omnichannel Customer Service Helps Agencies Adapt to New Demands

GovLoop

During the last two years, government agencies have proven they can deliver digital services at speed. Now comes the hard part: keeping pace with constituents who’ve loved what they’ve seen and are looking for more. “Seamless, omnichannel support is a building block for digital government,” Boronkay said.

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The Future Is Customer-Centered

GovLoop

There was a time when government paid little attention to what we now call “customer experience” (CX). Agencies had their rules, and constituents had to navigate them to get the services they needed. Morton’s vision of the future is one in which all of government is structured around providing the best constituent experience.

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North Carolina Breaks Down the Digital Divide

GovLoop

We do still have a lot of our constituents that are in fear of trying things out.”. For example, some government agencies required multiple multifactor authentications to access services. This article appears in our “ Guide to Building Constituent Engagement.” Complexity is another factor, she said.