Google Public Sector

JUNE 7, 2023

For years, Google has been working with state and local governments to focus on the needs of the mission, using data to improve the constituent experience and offer more accessible digital services, while helping government workers operate more efficiently. AI has also helped communities get better access to government services.

Constituents 92

Constituents Government Public Sector Disaster Response 92

Google Public Sector

NOVEMBER 15, 2022

Every year, government agencies are responsible for distributing services and benefits that require processing billions of documents, images and forms. For scenarios where constituents are dealing with custom documents where a pre-built model may not exist, we offer Document AI Workbench.

Constituents 98

Constituents Government Government Agency Public Sector 98

State Tech Magazine

MARCH 28, 2024

Environmental sustainability is an exciting and challenging opportunity for state and local government agencies. Actively supporting sustainability initiatives gives governments the chance to participate in the environmentally conscious actions their communities want, while supporting their public lands.

Sustainability 152

Sustainability Local Government Constituents Government Agency 152

State Tech Magazine

MARCH 13, 2024

Many state and local governments were already supporting teleworking programs to some degree before the pandemic, especially in large states where both state and local government agencies (and those who work for them) needed to venture outside of their main offices to reach remote constituents.

Government 152

Government Local Government Constituents Government Agency 152

GovLoop

FEBRUARY 18, 2025

Modern constituent services are no longer an option. Constituents, when interacting with government agencies, expect seamless, digital-first experiences. The challenge is not to simply digitize forms but to modernize and streamline how government works.

Operations 52

Operations Constituents Government Agency Education 52

Government Technology Insider

MARCH 27, 2025

Highlighting findings from NASCIO 2024 Mid-Year Conference and a study on AI implementation, this article looks at the opportunities and challenges AI presents for government leaders. While agency employees are concerned with impacts on their jobs, constituents are more worried about data security and privacy.

Government 59

Government Constituents Implementation Laws 59

Google Public Sector

FEBRUARY 5, 2025

In 2025, it's poised to become a cornerstone of public sector operations, transforming how agencies make decisions and serve constituents. By leading with AI-powered innovation, government agencies can improve efficiency, enhance decision-making, and provide better services to citizens.

Public Sector 86

Public Sector Constituents Security Government Employee 86

Government Technology Insider

SEPTEMBER 22, 2023

However, while moving application processes online might seem convenient, it has not been without challenges for the government. A recent study found 55 percent of Americans want online services from government agencies, but only 23 percent actually use them. That’s something we need to change. The first challenge is fraud.

Constituents 59

Constituents Government Agency Budgeting Public Sector 59

GovLoop

DECEMBER 2, 2022

A conversation with Nuance Communications’ Russell Brodsky, Regional Vice President, Government Sales; Vance Clipson, Senior Principal, Industry Solutions Marketing and Strategy; and Joseph Solt, Director of Professional Services. It’s about making it easy for [people] to interact with government,” he said. Get the guide.

Constituents 59

Constituents Engagement Outreach Government Agency 59

Government Technology Insider

JANUARY 11, 2024

Data has the potential to simplify delivery of public services, boost agency efficiency, and reduce fraud, waste, and abuse while enabling more informed decision making. Furthermore, when information is scattered across agencies, there’s no clear understanding of what constituent data is stored or how it is being used.

Government Agency 59

Government Agency Government Constituents Local Government 59

AWS Public Sector Blog

OCTOBER 3, 2023

This is particularly valuable in times of crisis or when there’s a need to respond swiftly to constituent demands. Public safety agencies are deploying reliable and responsive applications for communication, resource allocation, and coordination—all essential in times of emergencies and disasters.

Public Sector 317

Public Sector Security Management Operations 317

GovLoop

FEBRUARY 2, 2024

GenAI can help, working across silos to suggest the additional application, thus streamlining that constituent experience. Improving the Employee Experience: GenAI can make government employees more efficient and productive. They might not know they need a liquor license for that.

Constituents 102

Constituents Government Employee Government Agency Security 102

GovLoop

FEBRUARY 16, 2023

Long wait times, multiple transfers to get to the “right” person, and unsatisfying responses are leaving constituents dissatisfied with the service experience provided to them by government agencies.

Constituents 52

Constituents Budgeting Government Agency Government 52

AWS Public Sector Blog

SEPTEMBER 7, 2023

Successful digital transformation depends on being able to work across silos, which are a common feature of central and regional government agencies. Having a digital locker allows different government programs to work with their constituents to safely store the documents they need as they work to end their homelessness.

Government 195

Government Public Sector Social Services Government Agency 195

GovLoop

FEBRUARY 20, 2024

Civic tech makes it easier for people to interact with government agencies. When well-designed, it improves constituent experiences (CX) and promotes equity and engagement. A new term to some, “civic tech” relates to technology that directly facilitates CX, constituent experience or communication.

Constituents 81

Constituents Urban Planning Communications Government Agency 81

AWS Public Sector Blog

NOVEMBER 3, 2023

Do you have questions about how AWS can help your government agency provide innovative services for constituents? Are you a nonprofit that wants to learn more about how cloud computing can accelerate your mission? Reach out to the AWS Public Sector team.

Public Sector 298

Public Sector Housing Outreach Security 298

AWS Public Sector Blog

MAY 15, 2024

Peraton, an AWS Premier Partner , has worked with multiple government agencies to improve both customer and agent experiences using Amazon Connect. This speed of implementation is critical for Peraton, who sets up contact centers for multiple government agencies.

Government 200

Government Implementation Management Government Agency 200

Google Public Sector

APRIL 21, 2023

billion hours on government paperwork at an estimated cost of $117 billion to the public and nearly $39 billion to the federal government. Government workers and constituents alike are spending exorbitant amounts of time completing and processing documents by hand, which can drive exhaustion and frustration.

Constituents 111

Constituents Translation Government Employee Government 111

AWS Public Sector Blog

MARCH 21, 2024

Yaara Tam, head of multinational organizations, and Barbara Baeyens, head of Benelux, announced the launch of new AWS learning plans for civil servants , specifically designed for European Union (EU) government agencies to help government employees build cloud skills and accelerate digital transformation.

Public Sector 195

Public Sector Sustainability Security Regulations 195

AWS Public Sector Blog

MARCH 21, 2023

This Georgia city is one of the first cities in the world to use open data with Amazon Alexa, pulling information from the city’s data hub – an official, open data portal for the city – to answer constituents’ questions. Slalom helped the city’s data team extend the value of the Alexa Skill by using Amazon Connect to handle telephone traffic.

Public Sector 246

Public Sector Nonprofit Operations Local Government 246

AWS Public Sector Blog

NOVEMBER 27, 2023

The impact to constituents Covered California’s mission is to increase the number of insured Californians, improve healthcare quality, lower costs, and reduce health disparities through an innovative, competitive marketplace that empowers consumers to choose the health plan and providers that give them the best value.

Public Sector 182

Public Sector Local Government Constituents Operations 182

AWS Public Sector Blog

JANUARY 3, 2024

State and local government agencies in the US are focused on continuously enhancing digital access and in-person experiences for both citizens and employees by meeting people where they are.

Public Sector 204

Public Sector Local Government Communications Transportation 204

AWS Public Sector Blog

FEBRUARY 2, 2024

Discover how government agencies across the country use AWS to better serve constituents at the AWS Cloud for State and Local Governments hub. “Don’t just redo what has been done for decades,” he said. Reevaluate and be bold in action to build what the future workforce demands.”

Operations 189

Operations Local Government Security Public Sector 189

Google Public Sector

APRIL 25, 2024

New York is leading the way, embracing this technological shift, using generative AI (gen AI) to revolutionize how the government serves its constituents. This fosters two-way communication, increases transparency, and empowers residents to engage directly with their government. It's already making a difference today.

Public Sector 105

Public Sector Constituents Strategic Planning Implementation 105

AWS Public Sector Blog

APRIL 3, 2024

Discover how government agencies across the country use AWS to better serve constituents at the AWS Cloud for Health and Human Services hub. Read more about AWS for state and local government: Iowa Workforce Development West Virginia Office of Technology Kansas Department of Labor You saved my life today.'”

Campaign 195

Campaign Local Government Outreach Implementation 195

AWS Public Sector Blog

NOVEMBER 23, 2022

By leveraging no-cost training programs, and the low barrier to entry to get started with AWS, public sector organizations can create a pathway for greater adoption of new technologies while saving much-needed fiscal resources to put towards expanded programs and services for their constituents.

Security 130

Security Public Sector Elected Officials Constituents 130

AWS Public Sector Blog

AUGUST 21, 2024

They often rely on donor and grant funding, so they have to justify every expense to their constituents. Conclusion With tools like EDP and SEDT, Urban supports a diverse set of builders and users, including researchers, government agencies, policymakers, and community advocates. Going over budget is not an option.

Nonprofit 189

Nonprofit Laws Public Policy Development 189

AWS Public Sector Blog

APRIL 17, 2023

The City of Fort St John used AWS to create a “virtual city hall” to deliver government services to their constituents wherever they are; within 10 months, their MyCityHall app was used by over 20% of the city’s population. million residents.

Public Sector 130

Public Sector Local Government Management Education 130

Google Public Sector

APRIL 7, 2023

Government organizations around the world such as Hawaii's Department of Human Services and Italy's Veneto Region use APIs to modernize their legacy systems, create interoperability between departments and municipalities, and strengthen their own security posture. However, this security shouldn’t come at the cost of inaccessibility.

Management 102

Management Government Government Agency Government Employee 102

Government Technology Insider

JANUARY 5, 2023

Town of Gilbert, Arizona embraced this model of self-service and began modernizing its services by digitizing it’s government forms. Before the town began this digitization process, constituents would have to print out a PDF document, fill it out, and then bring that form into the correct municipal office to be processed.

Government 88

Government Constituents Security Implementation 88

AWS Public Sector Blog

NOVEMBER 16, 2022

Getting started in AI and ML for government agencies. As tax agencies embark on their intelligent automation journey, they may want to consider taking a small step first. Learn more about how state and local government agencies use AWS to support their constituents and staff at the Cloud for State and Local Governments hub.

Public Sector 147

Public Sector Local Government Supervision Operations 147

AWS Public Sector Blog

NOVEMBER 1, 2022

Deep learning image analysis and high-performant yet cost-effective architectures on Amazon Web Services (AWS) can modernize constituent experiences and improve digital interactions with government. How data-driven technology helps law enforcement agencies improve constituent outcomes. Amazon Rekogniton Developer Guide.

Coordinator 130

Coordinator Public Sector Constituents Government 130

AWS Public Sector Blog

MARCH 2, 2023

The deployment and results SOMA is a leading technology partner providing critical response and operating software solutions for law enforcement, first responder, and government agencies. Learn more SOMA Global empowers public safety and government agencies to build safer, more resilient communities through modern technology.

Public Sector 130

Public Sector Public Safety Laws Government Agency 130

Government Technology Insider

MARCH 30, 2023

Digital transformation and modernization activities were fast-tracked across the public sector to allow government agencies to operate at full capacity under unusual circumstances. Transparency is widely valued by agencies, stakeholders, and constituents because it provides essential insights for large-scale scenario development.

Local Government 98

Local Government Budgeting Government Public Sector 98

Google Public Sector

OCTOBER 19, 2022

The Challenge Many government agencies remained overwhelmed with paper, even as the pandemic drove digitization and modernization. As a result, government agencies continue to look for better ways to streamline manual processes that overwhelm their workers and take focus from higher value initiatives.

Government 98

Government Government Agency Public Sector Constituents 98

Google Public Sector

OCTOBER 16, 2023

Google Public Sector is committed to helping advance the missions of education and government agencies through cloud technology in a secure and responsible way. Google Public Sector is investing in partner solution enablement to better serve public sector customers together.

Public Sector 113

Public Sector Education Government Agency Constituents 113

AWS Public Sector Blog

DECEMBER 16, 2022

With the huge federal investment in our water, transportation, and public assets, government agencies are moving towards more advanced practices and investment prioritization. Cybersecurity and business continuity Agencies need to protect asset data from cybersecurity threats.

Transportation 130

Transportation Management Constituents Sustainability 130