State Tech Magazine

JUNE 12, 2024

In our increasingly digital world, providing a secure hybrid work environment has become essential for government agencies seeking to deliver critical services effectively. Hybrid work enables improved constituent service delivery and can help governments attract and retain top talent.

Constituents 111

Constituents Government Agency Engagement Security 111

GovLoop

DECEMBER 2, 2022

A conversation with Nuance Communications’ Russell Brodsky, Regional Vice President, Government Sales; Vance Clipson, Senior Principal, Industry Solutions Marketing and Strategy; and Joseph Solt, Director of Professional Services. It’s about making it easy for [people] to interact with government,” he said. Get the guide.

Constituents 59

Constituents Engagement Outreach Government Agency 59

GovLoop

FEBRUARY 2, 2024

GenAI can help, working across silos to suggest the additional application, thus streamlining that constituent experience. Improving the Employee Experience: GenAI can make government employees more efficient and productive. They might not know they need a liquor license for that.

Constituents 102

Constituents Government Employee Government Agency Security 102

Government Technology Insider

JANUARY 11, 2024

Data has the potential to simplify delivery of public services, boost agency efficiency, and reduce fraud, waste, and abuse while enabling more informed decision making. Furthermore, when information is scattered across agencies, there’s no clear understanding of what constituent data is stored or how it is being used.

Government Agency 59

Government Agency Government Constituents Local Government 59

GovLoop

FEBRUARY 20, 2024

Civic tech makes it easier for people to interact with government agencies. When well-designed, it improves constituent experiences (CX) and promotes equity and engagement. A new term to some, “civic tech” relates to technology that directly facilitates CX, constituent experience or communication.

Constituents 81

Constituents Urban Planning Communications Government Agency 81

GovLoop

FEBRUARY 16, 2023

Long wait times, multiple transfers to get to the “right” person, and unsatisfying responses are leaving constituents dissatisfied with the service experience provided to them by government agencies.

Constituents 52

Constituents Budgeting Government Agency Government 52

Google Public Sector

APRIL 21, 2023

billion hours on government paperwork at an estimated cost of $117 billion to the public and nearly $39 billion to the federal government. Government workers and constituents alike are spending exorbitant amounts of time completing and processing documents by hand, which can drive exhaustion and frustration.

Constituents 105

Constituents Translation Government Employee Government 105

State Tech Magazine

MARCH 28, 2024

Environmental sustainability is an exciting and challenging opportunity for state and local government agencies. Actively supporting sustainability initiatives gives governments the chance to participate in the environmentally conscious actions their communities want, while supporting their public lands.

Sustainability 63

Sustainability Local Government Constituents Government Agency 63

State Tech Magazine

MARCH 13, 2024

Many state and local governments were already supporting teleworking programs to some degree before the pandemic, especially in large states where both state and local government agencies (and those who work for them) needed to venture outside of their main offices to reach remote constituents.

Government 63

Government Local Government Constituents Government Agency 63

Government Technology Insider

JANUARY 5, 2023

Town of Gilbert, Arizona embraced this model of self-service and began modernizing its services by digitizing it’s government forms. Before the town began this digitization process, constituents would have to print out a PDF document, fill it out, and then bring that form into the correct municipal office to be processed.

Government 88

Government Constituents Security Implementation 88

GovLoop

FEBRUARY 26, 2024

Government agencies have a lot riding on improving their constituents’ customer experience (CX), and they understand the consequences. For many applications — including those constituents interact with — low-code automated testing is the fastest, most efficient and most effective way to improve software performance.

Constituents 105

Constituents Government Public Sector Development 105

Government Technology Insider

MARCH 30, 2023

Digital transformation and modernization activities were fast-tracked across the public sector to allow government agencies to operate at full capacity under unusual circumstances. Transparency is widely valued by agencies, stakeholders, and constituents because it provides essential insights for large-scale scenario development.

Local Government 98

Local Government Budgeting Government Public Sector 98

Google Public Sector

APRIL 25, 2024

New York is leading the way, embracing this technological shift, using generative AI (gen AI) to revolutionize how the government serves its constituents. This fosters two-way communication, increases transparency, and empowers residents to engage directly with their government. It's already making a difference today.

Public Sector 86

Public Sector Constituents Strategic Planning Implementation 86

Google Public Sector

OCTOBER 19, 2022

The Challenge Many government agencies remained overwhelmed with paper, even as the pandemic drove digitization and modernization. As a result, government agencies continue to look for better ways to streamline manual processes that overwhelm their workers and take focus from higher value initiatives.

Government 98

Government Government Agency Public Sector Constituents 98

AWS Public Sector Blog

NOVEMBER 20, 2024

Successful adoption of generative AI, especially within the public sector, requires organizations to enable systematic experimentation and exploration, with their own data, for their workforce and constituents. Access to dedicated exploratory environments is crucial for meaningful progress.

Public Sector 98

Public Sector Security Government Accountability 98

Google Public Sector

APRIL 7, 2023

Government organizations around the world such as Hawaii's Department of Human Services and Italy's Veneto Region use APIs to modernize their legacy systems, create interoperability between departments and municipalities, and strengthen their own security posture. However, this security shouldn’t come at the cost of inaccessibility.

Management 83

Management Government Government Agency Government Employee 83

GovLoop

AUGUST 28, 2024

Government agencies need to make their processes and services accessible to all , but outdated processes can get in the way. Download this playbook, “How to Reduce the Administrative Burden and Improve CX,” to learn how your agency can streamline and simplify its constituent journey through digital modernization.

Constituents 52

Constituents Translation Public Programs Government Agency 52

GovLoop

DECEMBER 12, 2023

Government agencies know customer experience (CX) is central to their missions, and they invest energy, time and money to understand and improve it.

Constituents 96

Constituents Leadership Government Agency Government 96

GovLoop

FEBRUARY 14, 2024

Digital forms have been a welcome replacement for government agencies and constituents alike, but shifting from paper to online processes does come with unique challenges. Hollie Bodiford-Taylor, Office of the Commissioner, Office of the Chief Scientist, Office of Laboratory Safety U.S.,

Constituents 64

Constituents Government Agency Operations Government 64

GovLoop

SEPTEMBER 28, 2023

PT to learn from government and industry experts about how the cloud landscape is reshaping the training needs of government workers in general and IT staff specifically. Agencies are redesigning platforms, ecosystems and infrastructure to increase access to critical online services and social care. 18, from 2-2:50 p.m.

Constituents 59

Constituents Engagement Government Agency Development 59

Government Technology Insider

AUGUST 21, 2024

Department of Labor began prototyping AI use cases to see if, or how, they can enable states to deliver services to constituents more efficiently. Designing Accessible and Equitable Experiences to Support Constituents Customer experience (CX) has become a priority for agencies at all levels of government in the last two years.

Constituents 52

Constituents Government Agency Leadership Government 52

Google Public Sector

OCTOBER 16, 2023

Google Public Sector is committed to helping advance the missions of education and government agencies through cloud technology in a secure and responsible way. Google Public Sector is investing in partner solution enablement to better serve public sector customers together.

Public Sector 95

Public Sector Education Government Agency Constituents 95

GovLoop

JANUARY 3, 2023

There was a time when government paid little attention to what we now call “customer experience” (CX). Agencies had their rules, and constituents had to navigate them to get the services they needed. Morton’s vision of the future is one in which all of government is structured around providing the best constituent experience.

Constituents 64

Constituents Government Agency Operations Government 64

Google Public Sector

OCTOBER 16, 2023

In our post-pandemic society, the majority of individuals anticipate higher technology use and expect improved digital services from their government. But governments are not yet meeting citizen expectations. Government agencies face procurement roadblocks when it comes to investing in transformational technologies.

Public Sector 88

Public Sector Government Constituents Security 88

GovPilot

NOVEMBER 22, 2023

In order to deliver the best governance to constituents, government agencies rely on numerous different departments to run smoothly and efficiently. However, oftentimes, interdepartmental communications are slow, inefficient, or even non-existent which creates various issues throughout the municipality.

Communications 52

Communications Government Constituents Government Agency 52

GovLoop

NOVEMBER 7, 2022

During the last two years, government agencies have proven they can deliver digital services at speed. Now comes the hard part: keeping pace with constituents who’ve loved what they’ve seen and are looking for more. “Seamless, omnichannel support is a building block for digital government,” Boronkay said.

Constituents 59

Constituents Communications Engagement Housing 59

GovLoop

SEPTEMBER 13, 2022

The private sector has set the service bar high, and government agencies are striving to deliver the same level of speed and simplicity that constituents have come to expect elsewhere. Your agency likely already has a Microsoft-based approach with its current technology.

Constituents 52

Constituents Budgeting Government Agency Communications 52

Government Technology Insider

NOVEMBER 20, 2023

These are good user experience design and language constituents can understand. Using technology to provide this service results in a consistent and efficient process of informing constituents, making the government system much more transparent to users. Both impact on how well the system works for users.

Constituents 64

Constituents Sustainability Public Sector Government 64

Government Technology Insider

OCTOBER 16, 2024

Artificial Intelligence (AI) and automation are transformative technologies for state and local government agencies as they look to improve service delivery and citizen and worker experience. The key to quantifying the benefits is by forging partnerships between state and local governments and industries.

Constituents 52

Constituents Government Employee Local Government Government Agency 52

GovLoop

DECEMBER 8, 2022

We do still have a lot of our constituents that are in fear of trying things out.”. For example, some government agencies required multiple multifactor authentications to access services. This article appears in our “ Guide to Building Constituent Engagement.” Complexity is another factor, she said.

Outreach 59

Outreach Constituents Nonprofit Engagement 59

Government Technology Insider

OCTOBER 30, 2024

As state Health and Human Services agencies explore new ways to improve constituent service and outcomes, they are identifying new AI use cases to solve some of HHSs biggest problems. While foundational challenges such as constituent engagement and workforce effectiveness remain, the ways in which agencies measure success are evolving.

Constituents 52

Constituents Implementation Social Services Public Face 52

Government Technology Insider

FEBRUARY 14, 2023

Filling out paper forms can be a confusing and time-consuming process for constituents. Chamber of Commerce Technology Engagement Center (C_TEC), in 2021 constituents spent 10.5 Since paper forms take longer to process than digital forms, constituents are therefore waiting longer to receive the services and funds they need.

Government 52

Government Constituents Implementation Transportation 52

GovLoop

MARCH 27, 2024

PT to hear from a government CX expert about how to ramp up the effectiveness of your public surveys. PT to learn from government and industry leaders about how government agencies can do better job at training and retaining their workforce. Join us online Monday, April 15 at 4 p.m. ET/11-11:50 a.m.

Budgeting 80

Budgeting Constituents Development Public Sector 80

GovLoop

JULY 6, 2023

How Self-Help Helps Everyone Increasingly, government agencies are offering employees the same kind of self-service portals they provide for constituents. A common use case is password changes. Rather than submitting a help ticket and waiting to hear from IT, employees can use an automated system to make the change.

Communications 105

Communications Constituents Leadership Government Agency 105

Government Technology Insider

JUNE 13, 2024

State and local government agencies quickly have begun to include artificial intelligence (AI) and generative artificial intelligence (GenAI) in IT modernization plans. While agency employees are concerned with impacts on their jobs, constituents are more worried about data security and privacy.

Local Government 52

Local Government Government Constituents Implementation 52

Government Technology Insider

NOVEMBER 8, 2023

The focus of digital transformation efforts should always be to integrate technology in a way that transforms an agency’s ability to deliver unprecedented value to constituents. This innovative approach serves as a beacon of progress, guiding government agencies toward modernization and efficiency.

Constituents 52

Constituents Government Agency Operations Translation 52

Government Technology Insider

APRIL 27, 2023

Across the country – from New York to Arizona and from Ohio to California – state and local governments are investing in the technology and solutions to deliver the next generation of services to constituents. For agencies looking to capitalize on their digital transformation investments , Wilson has some important advice. “To

Constituents 52

Constituents Local Government Social Services Leadership 52