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To discuss how law enforcement agencies are using new technology to improve constituent outcomes, Amazon Web Services (AWS) recently hosted a webinar featuring a panel of experts. Public safety agencies must understand and address the specific needs of their constituents among a diverse group of communities.
In the public sector, it’s a different story because constituents typically cannot turn to a competitor if an agency fails to deliver quality services. That’s what makes omnichannel communication so vital to improving the constituent experience, said Michael “M.J.”
Successful adoption of generative AI, especially within the public sector, requires organizations to enable systematic experimentation and exploration, with their own data, for their workforce and constituents. Access to dedicated exploratory environments is crucial for meaningful progress.
In our increasingly digital world, providing a secure hybrid work environment has become essential for governmentagencies seeking to deliver critical services effectively. Hybrid work enables improved constituent service delivery and can help governments attract and retain top talent.
While agencies have made great strides towards improving constituent experiences, there is often complexity and confusion when constituents have to navigate multiple forms, processes, or levels of government to request services. Consequently, constituents have demanded more unified digital experiences.
Is it just the government employee, or is it also the local constituent? A recent report from the Centre for Public Impact suggests that agencies should consider residents as end users, not just beneficiaries. During the sprints, governmentagencies invited members of community organizations join their development teams.
For years, Google has been working with state and local governments to focus on the needs of the mission, using data to improve the constituent experience and offer more accessible digital services, while helping government workers operate more efficiently. AI has also helped communities get better access to government services.
Every year, governmentagencies are responsible for distributing services and benefits that require processing billions of documents, images and forms. For scenarios where constituents are dealing with custom documents where a pre-built model may not exist, we offer Document AI Workbench.
Environmental sustainability is an exciting and challenging opportunity for state and local governmentagencies. Actively supporting sustainability initiatives gives governments the chance to participate in the environmentally conscious actions their communities want, while supporting their public lands.
Many state and local governments were already supporting teleworking programs to some degree before the pandemic, especially in large states where both state and local governmentagencies (and those who work for them) needed to venture outside of their main offices to reach remote constituents.
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In 2025, it's poised to become a cornerstone of public sector operations, transforming how agencies make decisions and serve constituents. By leading with AI-powered innovation, governmentagencies can improve efficiency, enhance decision-making, and provide better services to citizens.
Highlighting findings from NASCIO 2024 Mid-Year Conference and a study on AI implementation, this article looks at the opportunities and challenges AI presents for government leaders. While agency employees are concerned with impacts on their jobs, constituents are more worried about data security and privacy.
However, while moving application processes online might seem convenient, it has not been without challenges for the government. A recent study found 55 percent of Americans want online services from governmentagencies, but only 23 percent actually use them. That’s something we need to change. The first challenge is fraud.
A conversation with Nuance Communications’ Russell Brodsky, Regional Vice President, Government Sales; Vance Clipson, Senior Principal, Industry Solutions Marketing and Strategy; and Joseph Solt, Director of Professional Services. It’s about making it easy for [people] to interact with government,” he said. Get the guide.
Data has the potential to simplify delivery of public services, boost agency efficiency, and reduce fraud, waste, and abuse while enabling more informed decision making. Furthermore, when information is scattered across agencies, there’s no clear understanding of what constituent data is stored or how it is being used.
This is particularly valuable in times of crisis or when there’s a need to respond swiftly to constituent demands. Public safety agencies are deploying reliable and responsive applications for communication, resource allocation, and coordination—all essential in times of emergencies and disasters.
GenAI can help, working across silos to suggest the additional application, thus streamlining that constituent experience. Improving the Employee Experience: GenAI can make government employees more efficient and productive. They might not know they need a liquor license for that.
Long wait times, multiple transfers to get to the “right” person, and unsatisfying responses are leaving constituents dissatisfied with the service experience provided to them by governmentagencies.
Successful digital transformation depends on being able to work across silos, which are a common feature of central and regional governmentagencies. Having a digital locker allows different government programs to work with their constituents to safely store the documents they need as they work to end their homelessness.
Civic tech makes it easier for people to interact with governmentagencies. When well-designed, it improves constituent experiences (CX) and promotes equity and engagement. A new term to some, “civic tech” relates to technology that directly facilitates CX, constituent experience or communication.
Do you have questions about how AWS can help your governmentagency provide innovative services for constituents? Are you a nonprofit that wants to learn more about how cloud computing can accelerate your mission? Reach out to the AWS Public Sector team.
Peraton, an AWS Premier Partner , has worked with multiple governmentagencies to improve both customer and agent experiences using Amazon Connect. This speed of implementation is critical for Peraton, who sets up contact centers for multiple governmentagencies.
billion hours on government paperwork at an estimated cost of $117 billion to the public and nearly $39 billion to the federal government. Government workers and constituents alike are spending exorbitant amounts of time completing and processing documents by hand, which can drive exhaustion and frustration.
This Georgia city is one of the first cities in the world to use open data with Amazon Alexa, pulling information from the city’s data hub – an official, open data portal for the city – to answer constituents’ questions. Slalom helped the city’s data team extend the value of the Alexa Skill by using Amazon Connect to handle telephone traffic.
Discover how governmentagencies across the country use AWS to better serve constituents at the AWS Cloud for Health and Human Services hub. Read more about AWS for state and local government: Iowa Workforce Development West Virginia Office of Technology Kansas Department of Labor You saved my life today.'”
The impact to constituents Covered California’s mission is to increase the number of insured Californians, improve healthcare quality, lower costs, and reduce health disparities through an innovative, competitive marketplace that empowers consumers to choose the health plan and providers that give them the best value.
State and local governmentagencies in the US are focused on continuously enhancing digital access and in-person experiences for both citizens and employees by meeting people where they are.
Discover how governmentagencies across the country use AWS to better serve constituents at the AWS Cloud for State and Local Governments hub. “Don’t just redo what has been done for decades,” he said. Reevaluate and be bold in action to build what the future workforce demands.”
New York is leading the way, embracing this technological shift, using generative AI (gen AI) to revolutionize how the government serves its constituents. This fosters two-way communication, increases transparency, and empowers residents to engage directly with their government. It's already making a difference today.
By leveraging no-cost training programs, and the low barrier to entry to get started with AWS, public sector organizations can create a pathway for greater adoption of new technologies while saving much-needed fiscal resources to put towards expanded programs and services for their constituents.
They often rely on donor and grant funding, so they have to justify every expense to their constituents. Conclusion With tools like EDP and SEDT, Urban supports a diverse set of builders and users, including researchers, governmentagencies, policymakers, and community advocates. Going over budget is not an option.
The City of Fort St John used AWS to create a “virtual city hall” to deliver government services to their constituents wherever they are; within 10 months, their MyCityHall app was used by over 20% of the city’s population. million residents.
Government organizations around the world such as Hawaii's Department of Human Services and Italy's Veneto Region use APIs to modernize their legacy systems, create interoperability between departments and municipalities, and strengthen their own security posture. However, this security shouldn’t come at the cost of inaccessibility.
Town of Gilbert, Arizona embraced this model of self-service and began modernizing its services by digitizing it’s government forms. Before the town began this digitization process, constituents would have to print out a PDF document, fill it out, and then bring that form into the correct municipal office to be processed.
Getting started in AI and ML for governmentagencies. As tax agencies embark on their intelligent automation journey, they may want to consider taking a small step first. Learn more about how state and local governmentagencies use AWS to support their constituents and staff at the Cloud for State and Local Governments hub.
Deep learning image analysis and high-performant yet cost-effective architectures on Amazon Web Services (AWS) can modernize constituent experiences and improve digital interactions with government. How data-driven technology helps law enforcement agencies improve constituent outcomes. Amazon Rekogniton Developer Guide.
The deployment and results SOMA is a leading technology partner providing critical response and operating software solutions for law enforcement, first responder, and governmentagencies. Learn more SOMA Global empowers public safety and governmentagencies to build safer, more resilient communities through modern technology.
Digital transformation and modernization activities were fast-tracked across the public sector to allow governmentagencies to operate at full capacity under unusual circumstances. Transparency is widely valued by agencies, stakeholders, and constituents because it provides essential insights for large-scale scenario development.
The Challenge Many governmentagencies remained overwhelmed with paper, even as the pandemic drove digitization and modernization. As a result, governmentagencies continue to look for better ways to streamline manual processes that overwhelm their workers and take focus from higher value initiatives.
Google Public Sector is committed to helping advance the missions of education and governmentagencies through cloud technology in a secure and responsible way. Google Public Sector is investing in partner solution enablement to better serve public sector customers together.
With the huge federal investment in our water, transportation, and public assets, governmentagencies are moving towards more advanced practices and investment prioritization. Cybersecurity and business continuity Agencies need to protect asset data from cybersecurity threats.
In our post-pandemic society, the majority of individuals anticipate higher technology use and expect improved digital services from their government. But governments are not yet meeting citizen expectations. Governmentagencies face procurement roadblocks when it comes to investing in transformational technologies.
Governmentagencies need to make their processes and services accessible to all , but outdated processes can get in the way. Download this playbook, “How to Reduce the Administrative Burden and Improve CX,” to learn how your agency can streamline and simplify its constituent journey through digital modernization.
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