GovLoop

NOVEMBER 26, 2024

In the public sector, it’s a different story because constituents typically cannot turn to a competitor if an agency fails to deliver quality services. That’s what makes omnichannel communication so vital to improving the constituent experience, said Michael “M.J.”

Constituents 52

Constituents Social Media Communications Public Sector 52

AWS Public Sector Blog

OCTOBER 4, 2024

With this integration, Amazon Lex through Amazon Bedrock can access state user manuals and other documents as source data to answer questions from constituents in real time rather than waiting for a human agent to respond. Now, let’s look at the future flow Maria could have with these advancements in technology.

Constituents 189

Constituents Local Government Public Sector Security 189

Government Technology Insider

OCTOBER 31, 2023

While agencies have made great strides towards improving constituent experiences, there is often complexity and confusion when constituents have to navigate multiple forms, processes, or levels of government to request services. Consequently, constituents have demanded more unified digital experiences.

Constituents 126

Constituents Management Government Agency Government 126

State Tech Magazine

JUNE 12, 2024

In our increasingly digital world, providing a secure hybrid work environment has become essential for government agencies seeking to deliver critical services effectively. Hybrid work enables improved constituent service delivery and can help governments attract and retain top talent.

Constituents 283

Constituents Government Agency Engagement Security 283

State Tech Magazine

FEBRUARY 1, 2023

State and local governments have accelerated the pace of digital transformation in recent years as they required more cloud computing power to fulfill citizen services. During pandemic lockdowns, citizens could not enter many government facilities, and agencies still had a duty to facilitate everyday transactions with their constituents.

Government 184

Government Security Constituents Local Government 184

Google Public Sector

JUNE 7, 2023

For years, Google has been working with state and local governments to focus on the needs of the mission, using data to improve the constituent experience and offer more accessible digital services, while helping government workers operate more efficiently. AI has also helped communities get better access to government services.

Constituents 91

Constituents Government Public Sector Disaster Response 91

GovLoop

AUGUST 18, 2023

Constituents depend on digital engagements to connect with state and local government — they’re going online to pay utility bills, apply for permits and renew vehicle registrations. Everyone expects to be able to interact with government online, yet more digital interfaces mean a wider attack surface.

Constituents 97

Constituents Engagement Security Local Government 97

Careers in Government

JANUARY 25, 2024

Using websites, social media channels, and digital means of communication makes the communication gap between the government and constituents smaller. The post Building Digital Excellence: Overcoming Web Development Staffing Obstacles in Government appeared first on Careers in Government.

Development 162

Development Social Media Government Constituents 162

Government Technology Insider

MARCH 27, 2025

Highlighting findings from NASCIO 2024 Mid-Year Conference and a study on AI implementation, this article looks at the opportunities and challenges AI presents for government leaders. Here we explore the AI challenges state and local agencies face and six best practices to guide government AI adoption strategies.

Government 52

Government Constituents Implementation Laws 52

GovLoop

JANUARY 9, 2024

Is it just the government employee, or is it also the local constituent? During the sprints, government agencies invited members of community organizations join their development teams. When developing new applications, you want to include the end user in the process.

Constituents 105

Constituents Government Employee Government Agency Development 105

AWS Public Sector Blog

SEPTEMBER 7, 2023

Successful digital transformation depends on being able to work across silos, which are a common feature of central and regional government agencies. Repeatedly changing government structures and tools to address these unplanned changes is less efficient than establishing the ability to work as an adaptable organization.

Government 195

Government Public Sector Social Services Government Agency 195

State Tech Magazine

DECEMBER 13, 2023

From banking to buying and beyond, digital transactions are now the norm — except in government. At the state and local level, constituents still must write checks and even go in-person to government offices to handle what could be routine payments. Government can continue this momentum by furthering…

Government 157

Government Constituents Operations 157

State Tech Magazine

MARCH 13, 2024

Many state and local governments were already supporting teleworking programs to some degree before the pandemic, especially in large states where both state and local government agencies (and those who work for them) needed to venture outside of their main offices to reach remote constituents.

Government 157

Government Local Government Constituents Government Agency 157

Google Public Sector

NOVEMBER 15, 2022

Every year, government agencies are responsible for distributing services and benefits that require processing billions of documents, images and forms. This solution can assist government workers by automatically extracting content from unstructured and handwritten documents and keying data into their existing system of record.

Constituents 98

Constituents Government Government Agency Public Sector 98

AWS Public Sector Blog

OCTOBER 29, 2023

Nominations are now open for the Future of Government Awards 2023 , a global awards program that celebrates practitioners, teams, and leaders who are transforming people’s lives by applying digital solutions and leveraging technology to reform the public sector for those it serves.

Government 189

Government Public Sector Leadership Public Service 189

State Tech Magazine

AUGUST 24, 2023

Cities around the world are increasingly investing in smart city technology to deliver economic, social and environmental benefits for their constituents. As these requirements come into sharper focus, more government IT leaders are turning to multi-access edge computing. Also known as MEC, this solution is an edge computing…

Constituents 246

Constituents Government 246

AWS Public Sector Blog

DECEMBER 17, 2024

Yet for many constituents, contact centers are the only lifeline to get the answers they need while looking for work. Constituents with barriers are often disproportionately impacted when the standard channels are limited and overwhelmed. Why were customers calling? Where did the process break down for them?

Constituents 130

Constituents Campaign Implementation Public Sector 130

AWS Public Sector Blog

MAY 15, 2024

From local school districts to large federal agencies, today’s citizens expect to connect with government services in secure and frictionless ways. Peraton, an AWS Premier Partner , has worked with multiple government agencies to improve both customer and agent experiences using Amazon Connect.

Government 200

Government Implementation Management Government Agency 200

GovLoop

DECEMBER 23, 2024

Transparent data collection and dissemination through federal/local collaborations help constituents trust in and engage with the data. Government Is Both Similar To and Different From the Private Sector [The public sector] doesnt, obviously, move at the same pace that it does on the private side. Keep it straightforward.

Elected Officials 99

Elected Officials Constituents Engagement Communications 99

GovLoop

JULY 20, 2023

Are you interested in how people experienced a government service, for instance, or do you want more general input on public perceptions of an agency? Agencies can benefit greatly from public participation programs, which can build much-needed trust in government. Ask simple questions first, then more challenging ones.

Constituents 75

Constituents Social Media Nonprofit Engagement 75

Open Access Government - Technology News

JANUARY 9, 2024

The early stages of AI The evolution of AI during the pandemic, especially to power chatbots serving massive increases in citizen service demands, paved the way for generative AI as a new type of government tool. While generative AI is beginning to open new possibilities in government, its use also has vast limitations.

Government 135

Government Public Service Constituents Implementation 135

GovLoop

DECEMBER 20, 2024

“Think about government and everything that agencies have on their plate to do: If you could add 10, a hundred, a thousand digital employees to help you with your task, why wouldn’t you do that? The technology also can be used to make guide constituents through government services and information.

Government 52

Government Constituents Public Sector Development 52

State Tech Magazine

JULY 5, 2023

But state and local governments traditionally do not have to worry about loss of business, as citizens can’t go anywhere else for permits, licenses, or access to key government services and information. But states and cities want to keep their constituents happy.

Government 130

Government Constituents Local Government Management 130

GovLoop

DECEMBER 20, 2024

Census Bureau offers up an abundance of data that state and local agencies can use to gain insights into the shifting demographics of their constituencies, and to shape policies and programs accordingly. You need to craft data-driven narratives that connect with the intended audience, whether government officials, legislators or constituents.

Communications 105

Communications Legislation Constituents Transportation 105

GovPilot

JULY 5, 2023

In an era characterized by rapid modernization, increased constituent expectations, shrinking budgets, and unpredictable outside disruptions, local governments’ reliance on arcane paper-based processes drains its scarce resources and limits its ability to fully serve constituents.

Local Government 105

Local Government Constituents Government Budgeting 105

State Tech Magazine

SEPTEMBER 3, 2024

Artificial intelligence is slowly but surely making its way into state and local government operations. Many decision-makers remain concerned about a lack of comprehensive high-level policies governing AI's use, and others have a general sense of unpreparedness to integrate AI into existing workflows.

Constituents 167

Constituents Local Government Operations Government 167

AWS Public Sector Blog

DECEMBER 3, 2024

CentralSquare is a government technology ( GovTech ) company and AWS Partner that provides mission-critical software to more than 8,000 local public service organizations across North America. To support the scale of its customers’ migration efforts, CentralSquare turned to AWS Landing Zone. Learn more about AWS for Justice and Public Safety.

Public Safety 147

Public Safety Laws Operations Accountability 147

AWS Public Sector Blog

JULY 23, 2024

Amazon Web Services (AWS) is proud to announce the 2024 cohort of AWS Champions, and the expansion of the program to AWS education and government technology (EdTech, GovTech) partners. Champions share their expertise and experience with others – through presentations, one-on-one conversations, webinars, and more.

Local Government 182

Local Government Education Constituents Government 182

Google Public Sector

FEBRUARY 5, 2025

In 2025, it's poised to become a cornerstone of public sector operations, transforming how agencies make decisions and serve constituents. By leading with AI-powered innovation, government agencies can improve efficiency, enhance decision-making, and provide better services to citizens.

Public Sector 84

Public Sector Constituents Security Government Employee 84

State Tech Magazine

MARCH 7, 2024

To streamline application development in support of everything from back-end business processes to constituent-facing services, state and local governments have embraced DevSecOps. This combination of development, security and operations helps to streamline and speed the development pipeline.

Public Sector 184

Public Sector Development Constituents Local Government 184

AWS Public Sector Blog

MARCH 28, 2024

For Medicaid agency call centers, there aren’t enough agents to support communication in all the languages requested by a state government. In this post, we will explore how to build a multilingual contact center that can provide near real-time assistance for a non-English-speaking constituent from an English-speaking agent.

Translation 200

Translation Constituents Public Sector Local Government 200

GovLoop

JULY 10, 2023

That’s not an uncommon scenario for nontechnical citizens trying to consume digitized government services. So whether you’re designing workflows, developing applications, directly serving constituents or managing agency teams, you can improve citizen experiences by strengthening the Entice and Extend phases.

Constituents 98

Constituents Engagement Development Campaign 98

GovLoop

JANUARY 15, 2025

Topics include: Four common mistakes that agencies make in their identity verification programs How to reduce the “time tax” on constituents using services that require identity verification The importance of having transparency into the verification process, providing context for each decision made Favorite

Security 103

Security Constituents Public Sector Laws 103

Careers in Government

FEBRUARY 23, 2024

Using websites, social media channels, and digital means of communication makes the communication gap between the government and constituents smaller. The post Politics in the Workplace: Navigating the Delicate Balance for Veterans Reentering the Civilian Workforce appeared first on Careers in Government.

Social Media 147

Social Media Constituents Communications Government 147

State Tech Magazine

NOVEMBER 30, 2023

To meet constituents where they were, state and local governments needed to modernize citizen resources and services quickly and accept emerging technologies. Since the pandemic began, cities across the country have been on a fast track to digital transformation.

Strategic Planning 176

Strategic Planning Constituents Local Government Budgeting 176

State Tech Magazine

OCTOBER 31, 2023

State governments accelerated digital transformation during the pandemic. And what more can CIOs do to create a smooth experience for their constituents? As CIOs chart a course forward, what is on the horizon for digital transformation? How are they harnessing new and refreshed technologies to enhance citizen services?

Constituents 167

Constituents Government 167

State Tech Magazine

MARCH 28, 2024

Environmental sustainability is an exciting and challenging opportunity for state and local government agencies. Actively supporting sustainability initiatives gives governments the chance to participate in the environmentally conscious actions their communities want, while supporting their public lands.

Sustainability 157

Sustainability Local Government Constituents Government Agency 157