GovLoop

JULY 20, 2023

Are you interested in how people experienced a government service, for instance, or do you want more general input on public perceptions of an agency? Agencies can benefit greatly from public participation programs, which can build much-needed trust in government. Ask simple questions first, then more challenging ones.

Constituents 75

Constituents Social Media Nonprofit Development 75

State Tech Magazine

JUNE 24, 2024

Citizens and businesses throughout the United States don’t necessarily think of interactions with their local government as being overly efficient or offering a world-class user experience. Critically, constituents expect citizen and business services to be available when they need them.

Government 117

Government Constituents Local Government 117

GovPilot

JULY 5, 2023

In an era characterized by rapid modernization, increased constituent expectations, shrinking budgets, and unpredictable outside disruptions, local governments’ reliance on arcane paper-based processes drains its scarce resources and limits its ability to fully serve constituents.

Local Government 105

Local Government Constituents Government Budgeting 105

State Tech Magazine

AUGUST 22, 2024

State and local government teams are constantly thinking about how to improve customer service. Making things more efficient, reducing barriers to doing business with agencies, simplifying paperwork and moving to online processes wherever possible are all top-of-mind strategies for managers who want to deliver better constituent services.

Local Government 120

Local Government Public Face Government Security 120

State Tech Magazine

SEPTEMBER 7, 2022

In some cases, strengthened budgets have produced fresh opportunities, and officials across the country are pushing tech projects to improve the lives of their constituents.

Local Government 133

Local Government Government Constituents Budgeting 133

GovLoop

NOVEMBER 26, 2024

In the public sector, it’s a different story because constituents typically cannot turn to a competitor if an agency fails to deliver quality services. That’s what makes omnichannel communication so vital to improving the constituent experience, said Michael “M.J.”

Constituents 52

Constituents Social Media Communications Public Sector 52

State Tech Magazine

MAY 25, 2023

From workforce shortages to cyberthreats, state and local government IT leaders face unprecedented political and technological forces. Across the political spectrum, state and local government leaders are grappling with how to respond to these challenges to best transform services and deliver for their constituents.

Local Government 122

Local Government Government Constituents 122

GovLoop

JULY 10, 2023

That’s not an uncommon scenario for nontechnical citizens trying to consume digitized government services. So whether you’re designing workflows, developing applications, directly serving constituents or managing agency teams, you can improve citizen experiences by strengthening the Entice and Extend phases.

Constituents 98

Constituents Engagement Development Campaign 98

AWS Public Sector Blog

OCTOBER 4, 2024

With this integration, Amazon Lex through Amazon Bedrock can access state user manuals and other documents as source data to answer questions from constituents in real time rather than waiting for a human agent to respond. Now, let’s look at the future flow Maria could have with these advancements in technology.

Constituents 75

Constituents Local Government Public Sector Security 75

AWS Public Sector Blog

NOVEMBER 20, 2024

Successful adoption of generative AI, especially within the public sector, requires organizations to enable systematic experimentation and exploration, with their own data, for their workforce and constituents. Strict data governance protocols are typically required. Enter the Generative AI Sandbox on Amazon Web Services.

Public Sector 98

Public Sector Security Government Accountability 98

GovPilot

OCTOBER 5, 2023

This bill requires local governments in the Garden state to leverage a digital platform for all construction related applications and permits. No longer will construction applications and permits be only paper based and manually processed, constituents and contractors will be able to access these forms at any time, from anywhere.

Local Government 98

Local Government Laws Constituents Government 98

Google Public Sector

MAY 2, 2024

Being on the cutting edge of technology isn’t typically something people associate with local governments, and I’m proud of Sullivan County for consistently innovating. In 2023, we introduced a virtual agent powered by Dialogflow that has helped us quickly provide our constituents with answers to simple questions.

Constituents 67

Constituents Implementation Public Sector Operations 67

GovLoop

MARCH 25, 2024

Building trust with constituents is difficult. In an article about rebuilding trust in government, Deloitte Insights broke down government work into six archetypes: retailer, retailer-like, innovator, educator, regulator and enforcer. It means establishing and maintaining relationships as you carry out your agency’s mission.

Constituents 102

Constituents Regulations Education Engagement 102

GCN

MARCH 15, 2024

The Supreme Court unanimously found in a pair of cases that whether a government official can block a constituent on their personal social media account hinges on if a post is a state action or is private conduct.

Social Media 127

Social Media Constituents Accountability Government 127

GovLoop

JUNE 14, 2024

The NextGen Public Service Award nominations are open , and we need your help to find government workers who have made a positive impact in their workplace. Because of that, each year, we acknowledge and celebrate those who have used their intelligence, exuberance and dedication to improving and invigorating government. Favorite

Government 102

Government Public Service Communications Constituents 102

GovPilot

NOVEMBER 12, 2024

As election day approaches, local government officials face the challenge of ensuring that constituents are informed about critical voting procedures.

Constituents 52

Constituents Voting Local Government Government 52

Government Technology Insider

SEPTEMBER 22, 2023

The public wants the government to deliver services online. The days of waiting in line at a government office or physically mailing applications are over. However, while moving application processes online might seem convenient, it has not been without challenges for the government. That’s something we need to change.

Constituents 59

Constituents Government Agency Budgeting Public Sector 59

Government Technology Insider

JANUARY 5, 2023

Town of Gilbert, Arizona embraced this model of self-service and began modernizing its services by digitizing it’s government forms. Before the town began this digitization process, constituents would have to print out a PDF document, fill it out, and then bring that form into the correct municipal office to be processed.

Government 88

Government Constituents Security Implementation 88

GCN

JANUARY 29, 2024

COMMENTARY | As in the federal and state governments, local elected officials are more likely to be white than their constituents. At times, such as with school boards, the differences are particularly stark.

Elected Officials 78

Elected Officials Local Government Government Constituents 78

GovPilot

AUGUST 19, 2024

Local government officials often face notable challenges when it comes to connecting with their constituents. Despite their dedication and hard work, these officials can struggle to engage meaningfully with the people they serve.

Constituents 52

Constituents Local Government Engagement Government 52

GovLoop

FEBRUARY 2, 2024

GenAI can help, working across silos to suggest the additional application, thus streamlining that constituent experience. Improving the Employee Experience: GenAI can make government employees more efficient and productive. They might not know they need a liquor license for that.

Constituents 102

Constituents Government Employee Government Agency Security 102

Government Technology Insider

NOVEMBER 14, 2024

Constituent expectations of how government services are delivered are shifting rapidly in response to how they interact with organizations in the private sector. No longer willing to wait for hours on the phone or try to fit in an in-person visit to an office during work hours, constituents are eager for change.

Constituents 52

Constituents Strategic Planning Social Services Public Sector 52

GovPilot

APRIL 3, 2024

Local governments have many responsibilities and tasks they have to complete everyday, but one thing they often neglect is maintaining a robust marketing strategy. Most ask, “Why do governments need a marketing strategy?”

Constituents 52

Constituents Engagement Government Local Government 52

Government Technology Insider

MARCH 30, 2023

Digital transformation and modernization activities were fast-tracked across the public sector to allow government agencies to operate at full capacity under unusual circumstances. Transparency is widely valued by agencies, stakeholders, and constituents because it provides essential insights for large-scale scenario development.

Local Government 98

Local Government Budgeting Government Public Sector 98

State Tech Magazine

JUNE 12, 2024

In our increasingly digital world, providing a secure hybrid work environment has become essential for government agencies seeking to deliver critical services effectively. Hybrid work enables improved constituent service delivery and can help governments attract and retain top talent.

Constituents 113

Constituents Government Agency Engagement Security 113

GovPilot

JUNE 4, 2024

Serving your community as a local government officia l is no small feat. In this role, you are tasked with the responsibility of not only managing the daily operations of your community, but also ensuring that your decisions align with the differing wants and needs of your fellow citizens.

Constituents 52

Constituents Government Local Government Operations 52

GovLoop

FEBRUARY 20, 2024

Civic tech makes it easier for people to interact with government agencies. When well-designed, it improves constituent experiences (CX) and promotes equity and engagement. A new term to some, “civic tech” relates to technology that directly facilitates CX, constituent experience or communication.

Constituents 81

Constituents Urban Planning Communications Government Agency 81

Google Public Sector

OCTOBER 16, 2023

Google Public Sector is bringing the Google magic – evolving cloud and AI technologies, security, and scale – to the mission of the government to transform the way citizens experience public services and the way agencies operate. But governments are not yet meeting citizen expectations. One source estimates that in the U.S.

Public Sector 92

Public Sector Government Constituents Security 92

American City & Country

AUGUST 28, 2024

In my experience working with city governments, I’ve seen firsthand cities like Los Angeles, Chicago, Sacramento, and St. These factors mean that governments must do more with less. Today’s situation has become increasingly dire for many municipalities that once relied on robust federal funding and a strong market.

Government 97

Government Budgeting Public Sector Sustainability 97

Careers in Government

JANUARY 25, 2024

Using websites, social media channels, and digital means of communication makes the communication gap between the government and constituents smaller. The post Building Digital Excellence: Overcoming Web Development Staffing Obstacles in Government appeared first on Careers in Government.

Development 64

Development Social Media Government Constituents 64

Google Public Sector

OCTOBER 19, 2022

The Challenge Many government agencies remained overwhelmed with paper, even as the pandemic drove digitization and modernization. As a result, government agencies continue to look for better ways to streamline manual processes that overwhelm their workers and take focus from higher value initiatives.

Government 98

Government Government Agency Public Sector Constituents 98

GovLoop

JULY 3, 2023

Identity is key to a modernized government experience. Externally, a coherent and deliberate approach to identity can help drive improved constituent engagements, meeting rising citizen expectations around their government encounters. He spoke during a recent GovLoop panel discussion with government and industry executives.

Security 95

Security Government Management Coordinator 95

State Tech Magazine

FEBRUARY 1, 2023

State and local governments have accelerated the pace of digital transformation in recent years as they required more cloud computing power to fulfill citizen services. During pandemic lockdowns, citizens could not enter many government facilities, and agencies still had a duty to facilitate everyday transactions with their constituents.

Government 73

Government Security Constituents Local Government 73

Google Public Sector

APRIL 21, 2023

If there is one thing that the government has a lot of, it’s paper. Every year, the federal government processes more than 106 billion paper forms from 10,000 unique templates. billion hours on government paperwork at an estimated cost of $117 billion to the public and nearly $39 billion to the federal government.

Constituents 107

Constituents Translation Government Employee Government 107

GovLoop

NOVEMBER 16, 2023

With constituent and employee expectations rising, state and local governments are under pressure to create easier, more intuitive interactions. Additionally, by pivoting toward design thinking, agencies can improve not only constituent engagement, but also their employees’ experience. Favorite

Constituents 94

Constituents Engagement Local Government Government 94

Google Public Sector

APRIL 7, 2023

Government organizations around the world such as Hawaii's Department of Human Services and Italy's Veneto Region use APIs to modernize their legacy systems, create interoperability between departments and municipalities, and strengthen their own security posture. However, this security shouldn’t come at the cost of inaccessibility.

Management 87

Management Government Government Agency Government Employee 87

Google Public Sector

AUGUST 29, 2023

The public sector continues to inspire us with their dedication to leveraging technology and serving their constituents. This year’s winners of the Google Cloud Customer Award in government and education include eight organizations from across the country. Congratulations to the 2023 award winners!

Education 96

Education Government Public Sector Constituents 96