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Empowering the public sector with secure, governed generative AI experimentation

AWS Public Sector Blog

Successful adoption of generative AI, especially within the public sector, requires organizations to enable systematic experimentation and exploration, with their own data, for their workforce and constituents. Strict data governance protocols are typically required. Enter the Generative AI Sandbox on Amazon Web Services.

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How Conversational Agents and Looker can boost contact center efficiency and enhance constituent services

Google Public Sector

Conversational agents are transforming the way public sector agencies engage with constituents — enabling new levels of hyper-personalization, multimodal conversations, and improving interactions across touchpoints. This can help identify areas for improvement in the constituent experience. And this is just the beginning.

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How data-driven technology helps law enforcement agencies improve constituent outcomes  

AWS Public Sector Blog

To discuss how law enforcement agencies are using new technology to improve constituent outcomes, Amazon Web Services (AWS) recently hosted a webinar featuring a panel of experts. Public safety agencies must understand and address the specific needs of their constituents among a diverse group of communities. How the City of Fort St.

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3 Opportunities to Elevate the Citizen Experience

State Tech Magazine

Elevating the citizen experience is a key goal for state and local agencies as they face pressure to modernize digital services for constituents and improve working conditions for employees. Often, the contact center acts as the front line, where citizens and government employees interact directly.

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4 Strategies for State and Local Governments to Secure Contact Centers

State Tech Magazine

State and local government teams are constantly thinking about how to improve customer service. Making things more efficient, reducing barriers to doing business with agencies, simplifying paperwork and moving to online processes wherever possible are all top-of-mind strategies for managers who want to deliver better constituent services.

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30 State and Local Government IT Influencers Worth a Follow in 2022

State Tech Magazine

In some cases, strengthened budgets have produced fresh opportunities, and officials across the country are pushing tech projects to improve the lives of their constituents.

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3 Key Priorities for State and Local Governments as IT Spending Grows

State Tech Magazine

From workforce shortages to cyberthreats, state and local government IT leaders face unprecedented political and technological forces. Across the political spectrum, state and local government leaders are grappling with how to respond to these challenges to best transform services and deliver for their constituents.