Remove Constituents Remove Engagement Remove Social Media
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How to Deliver High-Quality Omnichannel Constituent Experiences

GovLoop

In the public sector, it’s a different story because constituents typically cannot turn to a competitor if an agency fails to deliver quality services. That’s what makes omnichannel communication so vital to improving the constituent experience, said Michael “M.J.”

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Bringing in Constituent Perspectives

GovLoop

Effective CX also recognizes that “constituents” are not always people — they can be businesses, nonprofits and other entities an agency’s mission affects — and that English isn’t always their primary language. There are several concrete ways to gather useful feedback. How can you solicit public feedback in such a sustained way?

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San Antonio Deepens Trust With Constituents

GovLoop

Let’s say you launch a constituent engagement initiative and within one year you see a significant rise across various metrics: website hits, comments received and event registrations. For Alanna Reed, San Antonio’s Director of Communications and Engagement, numbers tell only part of the story. Building Engagement Through Trust.

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Innovations in CX: Gauging Engagement

GovLoop

Know When Engagement Matters (and Doesn’t) Agencies develop many digital tools for constituent engagement, but sometimes the best response is…silence. According to Summer Xiao , Deputy CIO in Houston’s Project Management Office, “The public actually doesn’t want to engage with you.” How do we get more feedback?

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Strategies for Increasing Customer Engagement

GovLoop

More constituents than ever expect efficient digital outreach and service options. They want to easily navigate and find information on your website or social media, to respond to citizen surveys, learn when meetings are so they can attend, and find the right contact person so they can ask questions. 22, at 2 p.m.

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How to Celebrate National Park Week

GovLoop

Use the hashtag #NationalParkWeek to celebrate on social media. NPS.gov and the NPS app provide information about every national park, and the trip planning guide can also help you plot out your adventures. In honor of National Park Week, here are a few GovLoop staff members at national parks across the U.S. Favorite

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Journey Maps Help You Find and Fix Problems

GovLoop

Journey maps are one of the most effective and perhaps underutilized ways of understanding what constituents experience and how best to serve them. Frontline personnel can offer important anecdotes, but website analytics, focus groups, surveys, and social media feedback, for instance, also are important.