AWS Public Sector Blog

SEPTEMBER 19, 2023

By leveraging AWS to develop the next generation of GovTech technology, the startups aim to address justice and public safety challenges, such as increasing community engagement, deterring crime, and reducing recidivism. 911 call centers are facing unprecedented challenges, with high call volumes, legacy technology, and short staffing.

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AWS Public Sector Blog

NOVEMBER 23, 2022

The organizations responsible for those missions need technologies and solutions that solve challenges rapidly and securely. This is changing the way we engage as a society. We work in a world where speed and security are paramount. Make security a priority in all stages of your transformation. AWS Partners can help.

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AWS Public Sector Blog

NOVEMBER 3, 2023

Social Security cards, birth certificates, and proof of disability are crucial for accessing services and applying for housing. Opening their phone, they were able to provide copies of their ID, Social Security card, and even a fully signed copy of their intake forms with the HOPICS case manager who set them up with Kiip.

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Public Sector Housing Outreach Security 298

GovLoop

JULY 20, 2023

Effective CX also recognizes that “constituents” are not always people — they can be businesses, nonprofits and other entities an agency’s mission affects — and that English isn’t always their primary language. There are several concrete ways to gather useful feedback. Ask simple questions first, then more challenging ones.

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Constituents Social Media Nonprofit Engagement 75

GovLoop

JULY 18, 2023

Agencies seeking to improve customer experience face multiple hurdles — some that start long before direct interaction with constituents. And, Barry said, government systems tend to grow more complex, although simplicity would improve internal processes and constituent experiences. That’s especially true of security.

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Security Constituents Communications Budgeting 98

Google Public Sector

OCTOBER 19, 2023

In practice, this could mean generative AI serves as a brainstorming assistant to draft and iterate content or drive conversational, real-time interactions with constituents on agency websites. To jumpstart your secure gen AI journey, we developed the Public Sector Guide to Getting Started with Gen AI.

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AWS Public Sector Blog

FEBRUARY 2, 2024

When considering the migration of your legacy applications to a secure, multi-tenant cloud solution, consider the wise words of Albert Einstein, “We cannot solve problems with the kind of thinking we employed when we came up with them.” When seeking a cloud-based ERP solution, security is paramount.

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Google Public Sector

MARCH 20, 2025

In the rapidly evolving AI landscape, security remains paramount. All of this builds on our prior announcement that Google Cloud achieved FedRAMP High Authorization on more than 100 additional services , which further underscores our dedication to delivering leading AI and robust security for mission-critical applications.

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Constituents Public Sector Security Translation 56

GovLoop

FEBRUARY 18, 2025

Modern constituent services are no longer an option. Constituents, when interacting with government agencies, expect seamless, digital-first experiences. Outdated, manual processes result in wasted time and money, fragmented data and cumbersome security and compliance efforts.

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AWS Public Sector Blog

JULY 18, 2023

With improved data insights, nonprofits can personalize communications with constituents, strengthen donor relationships, enhance operational efficiencies, and more. Examples include storing constituent profile information, whether or not a donor attended a fundraising event, communication preferences, and donation records.

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GovLoop

DECEMBER 2, 2022

Constituent engagement isn’t all that different from consumer experience, says Vance Clipson, of Nuance Communications. There are more and more constituents out there putting demand on government. In engaging the community, “trust is a big issue,” Clipson said. Automation for Easy Interaction. But voice can do more.

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GovLoop

JULY 3, 2023

As a means of protecting IT systems, identity security also supports a smooth, simplified and secure employee experience. Externally, a coherent and deliberate approach to identity can help drive improved constituent engagements, meeting rising citizen expectations around their government encounters.

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AWS Public Sector Blog

SEPTEMBER 27, 2023

Public health agencies know that modernizing their technology infrastructure is necessary to avoid disruptions to program operations and create new opportunities to serve their constituents. Section 1: The User Interface Layer is the part of the solution that end users engage with. The WIC system went live in production in March 2023.

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GovLoop

AUGUST 8, 2024

Modernization can improve your agency’s service delivery, but while you upgrade your tech and processes, you can’t forget about security. As you make your services more accessible online for your constituents, unfortunately, it can also open the door to cyber criminals. Have you strategized and budgeted for enhanced security?

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Community Engagement Constituents Budgeting Security 98

AWS Public Sector Blog

JULY 11, 2024

There is no cost to attend; register now to secure your spot. The AWS IMAGINE conference is a no-cost way for Texas state leaders to earn CPE hours and gain valuable technology insights to support their teams and constituents. Read on for seven more reasons to attend—plus one special perk for Texan attendees.

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AWS Public Sector Blog

DECEMBER 2, 2022

Global Security and Compliance Acceleration Program (formerly ATO on AWS) supporting eight countries globally. The Global Security and Compliance Acceleration (GSCA) program, formerly known as ATO on AWS, is expanding globally to support localized security and compliance needs.

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AWS Public Sector Blog

APRIL 17, 2023

Strategically managing cyber risk and improving security posture continues to be a critical need as threats become more advanced and pervasive. Citizens expect to engage with their local government in the same fast, digital manner that they communicate in their daily lives. million residents.

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AWS Public Sector Blog

AUGUST 6, 2024

Despite a common misconception about government, state agencies regularly innovate on behalf of their constituents. As a compliment to AWS Organizations, a landing zone is a well-architected, multi-account AWS environment that is scalable and secure. In this post, we share examples of innovation from New Mexico and North Carolina.

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Google Public Sector

APRIL 21, 2023

Government workers and constituents alike are spending exorbitant amounts of time completing and processing documents by hand, which can drive exhaustion and frustration. While agencies have a wide range of missions, they are all focused on improving the constituent experience, better serving the public, and driving operational efficiencies.

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Google Public Sector

OCTOBER 16, 2023

Underpinning Google products and services – which provide an intuitive, personalized consumer experience – is artificial intelligence and security. AI is delivering great experiences to our users, securely and at global scale at every moment. It is what we have come to think of as the “Google magic.” In Dearborn, Mich.,

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AWS Public Sector Blog

JUNE 19, 2023

From July 11-12, 2023 in Sacramento, CA, leaders from across state and local government and education will gather to learn more about how to transform public services to deliver for students, constituents, and communities. Space is limited, so register to secure your spot today. Will we see you there? Check out the full schedule.

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AWS Public Sector Blog

SEPTEMBER 9, 2022

You can expect to learn about cloud practitioner and technical essentials, delivering innovation, and creating a security compliant cloud environment. Join AWS technical experts to learn about the technology that can help you to build, govern, and secure your cloud environment.

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AWS Public Sector Blog

JULY 21, 2022

The IMAGINE 2022 conference provides a full day of learning around five key themes that are central to innovating in the missions of education, state, and local leaders: modernize and secure, build the workforce of tomorrow, turn data into wisdom, enrich the community experience, and make services and learning equitable and accessible for all.

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Education Public Sector Local Government Leadership 130

AWS Public Sector Blog

NOVEMBER 29, 2022

As we move into the next stage of normalcy, organizations must adapt and innovate to keep up with the constantly evolving global landscape and the changing needs of end users and constituents. Connecting one of the biggest cities in the world: NYC CTO Matthew Fraser. AWS also recently launched two new capabilities in Amazon HealthLake.

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Public Sector Leadership Nonprofit Security 147

GovLoop

DECEMBER 6, 2022

But in the past, the city struggled to get feedback about the project from many stakeholders and constituents. In-person meetings are tough for people to attend because of work schedules, childcare needs, and mobility and health limitations, for instance — challenges that could prevent many constituents from participating.

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AWS Public Sector Blog

APRIL 27, 2023

The department used AMS to modernize legacy technology onto a hosted platform that meets rigorous security guidelines and adds reliability to an environment where speed and availability are critical. Security was paramount to making sure that the cloud environment and integrated application platform met stringent U.S.

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Public Sector Local Government Management Security 130

AWS Public Sector Blog

FEBRUARY 10, 2023

The effectiveness of the process, including engagement and response rates, are tracked and displayed in a QuickSight dashboard. An example of the reporting dashboard in QuickSight showing metrics on engagement and response rates. Engage the Address Update Wizard and test the QuickSight dashboard: a. Set up Amazon Athena: a.

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AWS Public Sector Blog

NOVEMBER 1, 2022

Every interaction a citizen has with government is an opportunity to enhance the customer experience with rich citizen engagement and direct lines of feedback. Additional considerations in security. While the solution is designed with security best practices, certain items have been omitted as they are highly customer specific.

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AWS Public Sector Blog

JULY 12, 2023

As a result, we have reallocated resources to training and community engagement which has increased HMIS participation in the community.” This earns service provider trust early and increases engagement during retraining.” Do you have questions about how AWS can help your government agency provide innovative services for constituents?

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GovLoop

MAY 12, 2023

But in the past, the city struggled to get feedback about the project from many stakeholders and constituents. Skowera not only sees engagement benefits from offering virtual options, but also environmental and budgetary advantages. This article appears in our “ Guide to Building Constituent Engagement.”

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AWS Public Sector Blog

MARCH 15, 2023

Nonprofit innovators from across the country led live sessions for other nonprofit leaders about how they’re innovating with cloud technology and engaging their communities. We’ve seen some of the biggest and most innovative ideas come from IMAGINE Grant applicants. Learn more about how to apply for the AWS IMAGINE Grant here.

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Nonprofit Public Sector Leadership Engagement 130

AWS Public Sector Blog

OCTOBER 28, 2022

FedRAMP is a US government-wide program that promotes the adoption of secure cloud services across the federal government by providing a standardized approach to security and risk assessment, and continuous monitoring for cloud technologies and federal agencies.

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Public Sector Security Management Constituents 130

GovLoop

APRIL 29, 2024

At GovLoop, we’re always excited to offer meaningful online training to government employees who need to stay up to date on the latest technology and trends in order to serve constituents effectively. Are they actively engaged with your services or do things feel chilly? Join us online Wednesday, May 8 from 2-2:50 p.m.

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Google Public Sector

OCTOBER 16, 2023

Google Public Sector is committed to helping advance the missions of education and government agencies through cloud technology in a secure and responsible way. The solution improved reporting capabilities for key insights on services and improved member engagement. "

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GovLoop

NOVEMBER 30, 2022

It might seem obvious, but the goal of constituent engagement is to get services to the people who need them and to include resident voices on policies that affect them.

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GovLoop

JANUARY 4, 2024

Strategies for Increasing Customer Engagement As the ways in which government interacts with customers and provides critical services changes, are you able to keep up? Do you have strategies in place to support customer engagement? PT to hear from government and industry experts about creative ways to boost customer engagement.

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GovLoop

DECEMBER 13, 2023

Governments struggle with attracting and engaging talented employees, especially younger ones. After hiring, government agencies constantly engage employees through documents. Think about the security vulnerabilities of moving paper around or even emails.” Digital also helps protect data.

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