GovLoop

DECEMBER 6, 2022

But in the past, the city struggled to get feedback about the project from many stakeholders and constituents. In-person meetings are tough for people to attend because of work schedules, childcare needs, and mobility and health limitations, for instance — challenges that could prevent many constituents from participating. Favorite.

Constituents 59

Constituents Parks And Recreation Outreach Engagement 59

GovLoop

APRIL 18, 2024

Clunky, old, public facing systems frustrate constituents and reduce engagement, she said. When software is no longer supported, an agency must replace it. Improving customer experience is usually a proactive goal, however. But backend changes matter also.

Legislation 105

Legislation Public Face Government Employee Leadership 105

GovLoop

MAY 12, 2023

But in the past, the city struggled to get feedback about the project from many stakeholders and constituents. Skowera not only sees engagement benefits from offering virtual options, but also environmental and budgetary advantages. This article appears in our “ Guide to Building Constituent Engagement.”

Constituents 52

Constituents Parks And Recreation Outreach Engagement 52

Government Technology Insider

OCTOBER 30, 2024

As state Health and Human Services agencies explore new ways to improve constituent service and outcomes, they are identifying new AI use cases to solve some of HHSs biggest problems. While foundational challenges such as constituent engagement and workforce effectiveness remain, the ways in which agencies measure success are evolving.

Constituents 52

Constituents Implementation Social Services Public Face 52

GovLoop

MAY 9, 2024

Public-facing employees offering feedback on constituent experiences. Accessibility redesigns based on empirical evidence and public input. Key elements of data-driven CX include: Data sharing among agencies to promote consistency and save time. Officials using demographically representative data.

Public Face 52

Public Face Constituents Leadership Government Agency 52

GovLoop

AUGUST 2, 2023

Start by adding CX to contract requirements, especially for projects that will be public-facing. Borrow, Build and Hire to Increase Internal Skills Use contractors to bring in capacities you don’t yet have. Build on that by having staff work beside contractors to learn the ropes. Train employees on new tools as you bring them in.

Public Face 52

Public Face Coordinator Development Constituents 52