GovLoop

OCTOBER 26, 2023

Government employees don’t operate in a vacuum. It takes teamwork — and a lot of it — to keep agencies operating, meeting missions and providing for constituents. At AmeriCorps, that meant embedding DEIA in human resources and strategic plans and engaging with all stakeholders. “We

Strategic Planning 119

Strategic Planning Government Employee Constituents Engagement 119

GovLoop

JULY 18, 2023

Agencies seeking to improve customer experience face multiple hurdles — some that start long before direct interaction with constituents. Legacy technology debt, and almost as importantly, legacy IT approaches, are core challenges,” said Matt Barry, Chief Operating Officer, HP Federal. The key, Gardner said, is communication.

Security 98

Security Constituents Communications Budgeting 98

Google Public Sector

APRIL 25, 2024

New York is leading the way, embracing this technological shift, using generative AI (gen AI) to revolutionize how the government serves its constituents. This statement underscores the growing significance of AI and particularly gen AI, in transforming government operations. It's already making a difference today.

Public Sector 86

Public Sector Constituents Strategic Planning Implementation 86

GovPilot

JUNE 4, 2024

In this role, you are tasked with the responsibility of not only managing the daily operations of your community, but also ensuring that your decisions align with the differing wants and needs of your fellow citizens. Serving your community as a local government officia l is no small feat.

Constituents 52

Constituents Government Local Government Operations 52

AWS Public Sector Blog

SEPTEMBER 19, 2023

By leveraging AWS to develop the next generation of GovTech technology, the startups aim to address justice and public safety challenges, such as increasing community engagement, deterring crime, and reducing recidivism. 911 call centers are facing unprecedented challenges, with high call volumes, legacy technology, and short staffing.

Public Safety 135

Public Safety Public Sector Laws Supervision 135

GovLoop

FEBRUARY 12, 2024

They wanted to embrace new technology to better support constituent access. But that’s not the end of their innovations, which could improve operations for constituents and the courts alike. In the future, he would like the court to send automatic reminders by text, communicating with constituents as a medical provider might.

Constituents 96

Constituents Management Accountability Communications 96

GovLoop

SEPTEMBER 28, 2023

As cloud technology has become deeply embedded in the way the government operates, employees need new tools and skills to use it effectively. PT to learn from government and industry leaders about how agencies are using technology to help foster digital equity and enhance constituent engagement. Join us online Wednesday, Oct.

Constituents 59

Constituents Engagement Government Agency Development 59

AWS Public Sector Blog

MARCH 21, 2023

A state government optimized operations with Quantiphi Quantiphi is a technology company that solves problems using AI and data science, and a state government’s department recently had one such problem. This operational upgrade will help the department staff benefit from the insights and efficiencies.

Public Sector 98

Public Sector Nonprofit Operations Local Government 98

GovLoop

FEBRUARY 26, 2024

Government agencies have a lot riding on improving their constituents’ customer experience (CX), and they understand the consequences. And that depends on whether agencies use automated software testing (AST), particularly in the fast-paced, complex hybrid cloud environments where agencies increasingly operate.

Constituents 105

Constituents Government Public Sector Development 105

GovPilot

JANUARY 13, 2023

The Vermont municipality selects GovPilot as provider of cloud-based government management software to streamline operations and constituent services.

Constituents 59

Constituents Operations Management Government 59

GovPilot

FEBRUARY 6, 2023

The Lackawanna County municipality selects GovPilot as provider of cloud-based government management software to streamline operations and constituent services

Constituents 59

Constituents Operations Management Government 59

Google Public Sector

OCTOBER 16, 2023

Google Public Sector is bringing the Google magic – evolving cloud and AI technologies, security, and scale – to the mission of the government to transform the way citizens experience public services and the way agencies operate. In Dearborn, Mich.,

Public Sector 88

Public Sector Government Constituents Security 88

American City & Country

AUGUST 28, 2024

To effectively navigate the fiscal cliff, municipalities can implement the following combination of measures: Leverage technology : Adopt technological solutions to streamline operations, improve efficiency and reduce costs. Regularly publish detailed financial reports, hold public forums, and engage the community in budget discussions.

Government 97

Government Budgeting Public Sector Sustainability 97

Government Technology Insider

OCTOBER 30, 2024

As state Health and Human Services agencies explore new ways to improve constituent service and outcomes, they are identifying new AI use cases to solve some of HHSs biggest problems. While foundational challenges such as constituent engagement and workforce effectiveness remain, the ways in which agencies measure success are evolving.

Constituents 52

Constituents Implementation Social Services Public Face 52

GovPilot

DECEMBER 23, 2024

Everyone knows the Clerks office handles a lot, but does anyone know what they take care of day-to-day?

Operations 52

Operations Constituents Engagement 52

GovPilot

SEPTEMBER 14, 2023

Elizabeth, NJ selects GovPilot as provider of cloud-based government management software to streamline operations and constituent services. Learn about the helpful government software utilized in Elizabeth.

Management 52

Management Constituents Government Operations 52

AWS Public Sector Blog

DECEMBER 15, 2022

Now, agencies can build upon these changes by modernizing their systems with intelligent automation—transitioning from reactive to proactive engagements with their citizens. How AWS can help improve constituent services. Figure 1: Modernized proactive outreach for departments of motor vehicles.

Constituents 52

Constituents Outreach Communications Engagement 52

GovLoop

APRIL 29, 2024

At GovLoop, we’re always excited to offer meaningful online training to government employees who need to stay up to date on the latest technology and trends in order to serve constituents effectively. Instead, agencies need a robust continuity of operations plan, data backups and more. ET/11-11:50 a.m. ET/11-11:50 a.m.

Government Employee 59

Government Employee Constituents Leadership Security 59

Google Public Sector

OCTOBER 16, 2024

Google Achieves IL4/5 ATO for Air Force Cloud One Today, we are also announcing that Google Public Sector has achieved Impact Level (IL) 4 and IL5 Authorization to Operate (ATO) for Air Force Cloud One, a contract vehicle that provides innovative cloud technologies to the Department of the Air Force.

Public Sector 125

Public Sector Security Cultivation Public Service 125

AWS Public Sector Blog

JULY 18, 2023

With improved data insights, nonprofits can personalize communications with constituents, strengthen donor relationships, enhance operational efficiencies, and more. Examples include storing constituent profile information, whether or not a donor attended a fundraising event, communication preferences, and donation records.

Nonprofit 52

Nonprofit Fundraising Constituents Public Sector 52

GovLoop

JANUARY 3, 2023

Agencies had their rules, and constituents had to navigate them to get the services they needed. Morton’s vision of the future is one in which all of government is structured around providing the best constituent experience. One hurdle Morton sees is that government agencies tend to operate by business unit. The Vision.

Constituents 64

Constituents Government Agency Operations Government 64

AccessE11

FEBRUARY 20, 2024

In the current landscape of municipal management, the shift towards digital engagement tools for managing citizen feedback has become increasingly crucial. Citizens are looking for ways to engage with their local governments that align with their daily use of technology.

Local Government 52

Local Government Engagement Social Media Management 52

GovLoop

JANUARY 9, 2024

They wanted to embrace new technology to better support constituent access. But that’s not the end of their innovations, which could improve operations for constituents and the courts alike. In the future, he would like the court to send automatic reminders by text, communicating with constituents as a medical provider might.

Constituents 64

Constituents Management Accountability Communications 64

AWS Public Sector Blog

DECEMBER 3, 2024

Because of AWS’s scalability, along with using multi-Availability Zones paired with cross-regional data replication, CentralSquare delivers resilience and continuous availability to seamlessly handle demand spikes during emergencies while maintaining high performance, making sure vital services stay operational when they’re needed most.

Public Safety 59

Public Safety Laws Operations Accountability 59

GovLoop

JULY 19, 2023

Good measurements also help you communicate with constituents and elected officials about what you’re accomplishing and how you’re responding to their concerns. Output metrics show what you’re delivering to constituents, process metrics track your operations and activity metrics measure your efforts to improve performance.

Constituents 52

Constituents Elected Officials Communications Operations 52

GovPilot

AUGUST 25, 2023

Local government operations are becoming a more relevant conversation topic in everyday life due to the relatively recent recognition in the media of the importance of local governance through television shows and movies.

Government 98

Government Local Government Operations Constituents 98

GovLoop

NOVEMBER 29, 2022

We helped states stem the tide of fraud in a matter of days, while also easing the heavy operational load that bots and fraudsters created on government systems, Scontras said. This article first appeared in “ Your Guide to Building Constituent Engagement ,” which offers ideas on how to increase engagement with your community.

Accountability 59

Accountability Security Constituents Engagement 59

AWS Public Sector Blog

SEPTEMBER 27, 2023

Public health agencies know that modernizing their technology infrastructure is necessary to avoid disruptions to program operations and create new opportunities to serve their constituents. Section 1: The User Interface Layer is the part of the solution that end users engage with.

Public Health 80

Public Health Accountability Leadership Management 80

GovPilot

FEBRUARY 28, 2023

Are you someone who prefers to support organizations that operate based on values you align yourself with? Failure to highlight and promote your local government’s mission and values can result in less support and decreased community engagement if the public isn’t well informed.

Local Government 52

Local Government Community Engagement Government Engagement 52

GovLoop

AUGUST 30, 2024

But ironically, when we at Granicus interact with agency analysts and operators, they almost see their agency as a data desert [because information is] often stored in … detached and even uncooperative systems.” The second guiding principle is to remember that good solutions call for personalization — which requires data.

Outreach 52

Outreach Constituents Engagement Budgeting 52

AWS Public Sector Blog

JULY 11, 2024

Discover how the Texas Department of Public Safety (DPS) is exploring AI and machine learning (ML) technologies to enhance operational efficiency, improve response times, safeguard frontline personnel, and more. Some partners you’ll find in the Expo include Pearson , Zscaler , Pluralsight, and Udemy to name a few.

Education 81

Education Local Government Public Sector Public Safety 81

GovLoop

NOVEMBER 30, 2022

It might seem obvious, but the goal of constituent engagement is to get services to the people who need them and to include resident voices on policies that affect them. Ariel Partners, where Strong works, helps agencies get up and running with Atlassian’s suite of collaboration tools. Observe and Ask Questions.

Security 52

Security Social Services Constituents Engagement 52

AWS Public Sector Blog

AUGUST 6, 2024

Despite a common misconception about government, state agencies regularly innovate on behalf of their constituents. North Carolina wanted Centers for Medicare & Medicaid Services (CMS) certification to receive federal matching funds for system development and operations.

Accountability 72

Accountability Public Sector Implementation Development 72

AWS Public Sector Blog

NOVEMBER 23, 2022

Our customers and partners are focusing on advancing the way they deliver critical services, improve the customer experience, build resilience into how they operate, and respond to disruptive events. This is changing the way we engage as a society. Learn more.

Security 52

Security Public Sector Elected Officials Constituents 52

AWS Public Sector Blog

AUGUST 21, 2024

They often rely on donor and grant funding, so they have to justify every expense to their constituents. They apply that frugal approach to IT: they build and operate only what they need to pursue their mission, and constantly innovate both to meet mission objectives and optimize cost. Going over budget is not an option.

Nonprofit 75

Nonprofit Laws Public Policy Development 75

AWS Public Sector Blog

NOVEMBER 16, 2022

To gain operational efficiencies and reduce workload burdens on employees, some state finance and tax agencies are leveraging robotic process automation (RPA) on Amazon Web Services (AWS). Improving government operations. Intelligent document processing and quality control can also optimize government operations.

Public Sector 59

Public Sector Local Government Supervision Operations 59

GovLoop

AUGUST 1, 2024

Customs and Border Protection Prakhar Bajpai, Senior Data Scientist, City of Austin & 2023 NextGen Public Service Award Winner Meeting Your Constituents Where They Are: Exploring Multi-Channel CX Concepts With so many ways to connect with citizens, it essential to have a strategy in place for support multi-channel efforts.

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Leadership Management Implementation Constituents 59