GovLoop

NOVEMBER 29, 2023

In today’s world of siloed and scattered data, agencies often have an incomplete picture of their constituents. And the agency can offer constituents online, self-guided applications and mobile-first experiences, among other features.

Constituents 97

Constituents Economic Development Local Government Government 97

GovLoop

NOVEMBER 23, 2022

It might seem obvious, but the goal of constituent engagement is to get services to the people who need them and to include resident voices on policies that affect them. This article first appeared in “ Your Guide to Building Constituent Engagement.” Get the Guide. Favorite.

Community Engagement 52

Community Engagement Engagement Constituents Social Services 52

GovPilot

NOVEMBER 4, 2024

Modern Engagement Strategies Traditional Engagement Strategies Modern Engagement Strategies How To Get the Most Out of Citizen Engagement Initiatives Who Is Citizen Engagement For? How Much Time Does It Take to Build Effective Citizen Engagement? What Else Is Trending in Citizen Engagement?

Engagement 52

Engagement Government Community Engagement Local Government 52

Google Public Sector

APRIL 21, 2023

Government workers and constituents alike are spending exorbitant amounts of time completing and processing documents by hand, which can drive exhaustion and frustration. While agencies have a wide range of missions, they are all focused on improving the constituent experience, better serving the public, and driving operational efficiencies.

Constituents 105

Constituents Translation Government Employee Government 105

GovLoop

FEBRUARY 12, 2024

Now, the Arkansas Administrative Office of the Courts is making good use of American Rescue Plan funds to create a better, more user-friendly case management system that will allow for easier public access to court records. They wanted to embrace new technology to better support constituent access.

Constituents 96

Constituents Management Accountability Communications 96

GovLoop

JUNE 14, 2024

From being a compassionate and strong leader to implementing an innovative solution for a challenge in your agency, there are a lot of ways that govies can leave a good, lasting impression on constituents. They care about their team, show up for them, listen to their ideas and advocate needs to upper management on their behalf.

Government 102

Government Public Service Communications Constituents 102

GovLoop

OCTOBER 26, 2023

It takes teamwork — and a lot of it — to keep agencies operating, meeting missions and providing for constituents. The Office of Personnel Management charged federal agencies to develop and implement diversity, equity, inclusion and accessibility (DEIA) plans. Government employees don’t operate in a vacuum.

Strategic Planning 119

Strategic Planning Government Employee Constituents Engagement 119

GovPilot

SEPTEMBER 14, 2023

Elizabeth, NJ selects GovPilot as provider of cloud-based government management software to streamline operations and constituent services. Learn about the helpful government software utilized in Elizabeth.

Management 52

Management Constituents Government Operations 52

GovPilot

JUNE 4, 2024

In this role, you are tasked with the responsibility of not only managing the daily operations of your community, but also ensuring that your decisions align with the differing wants and needs of your fellow citizens. Serving your community as a local government officia l is no small feat.

Constituents 52

Constituents Government Local Government Operations 52

GovLoop

JULY 3, 2023

Externally, a coherent and deliberate approach to identity can help drive improved constituent engagements, meeting rising citizen expectations around their government encounters. Centralized identity management: Agencies need a strong understanding of users’ responsibilities and authorities.

Security 95

Security Government Management Coordinator 95

GovLoop

APRIL 18, 2024

What is Change Management? 6 Steps to Success But great rewards are possible with effective change management. It requires a disciplined project manager, akin to an orchestra conductor who ensures that all pieces of the project work in harmony, Oliver said. The cliché about the devil being in the details is really true.”

Legislation 105

Legislation Public Face Government Employee Leadership 105

GovLoop

JULY 27, 2023

In fact, the effort was led by a former sporting goods executive, who put together a customer service management team. People: Adopting a Customer-centric Mindset A 2021 study by Deloitte notes a close link between employee engagement and customer satisfaction, citing the Indiana BMV contact center as an example.

Constituents 98

Constituents Engagement Housing Management 98

GovLoop

DECEMBER 6, 2022

But in the past, the city struggled to get feedback about the project from many stakeholders and constituents. In-person meetings are tough for people to attend because of work schedules, childcare needs, and mobility and health limitations, for instance — challenges that could prevent many constituents from participating. Favorite.

Constituents 59

Constituents Parks And Recreation Outreach Engagement 59

AWS Public Sector Blog

SEPTEMBER 19, 2023

By leveraging AWS to develop the next generation of GovTech technology, the startups aim to address justice and public safety challenges, such as increasing community engagement, deterring crime, and reducing recidivism. created a software-as-a-service (SaaS) solution for Intelligent Digital Evidence Management Systems (iDEMS).

Public Safety 135

Public Safety Public Sector Laws Supervision 135

GovLoop

NOVEMBER 7, 2022

An interview with Kate Boronkay, Marketing Manager, Public Sector, Zendesk. Now comes the hard part: keeping pace with constituents who’ve loved what they’ve seen and are looking for more. Managing Multiple Channels. More Engagement, More Trust.

Constituents 59

Constituents Communications Engagement Housing 59

AWS Public Sector Blog

JANUARY 30, 2023

Managing donors, members, and constituents is essential to the success of most nonprofits. Customer relationship management (CRM) systems are an important part of this process. About CiviCRM Over 11,000 nonprofit organizations around the world use CiviCRM to build and manage their donor, member, and constituent bases.

Nonprofit 64

Nonprofit Management Public Sector Constituents 64

GovLoop

MAY 12, 2023

But in the past, the city struggled to get feedback about the project from many stakeholders and constituents. Skowera not only sees engagement benefits from offering virtual options, but also environmental and budgetary advantages. This article appears in our “ Guide to Building Constituent Engagement.”

Constituents 52

Constituents Parks And Recreation Outreach Engagement 52

GovLoop

JANUARY 25, 2024

During our latest CX Community of Practice session, Tori Leonard, UX Practice Manager, shared strategies for measuring your CX goals. Instead of simply aiming to receive fewer calls from your constituents, for example, do a deep dive into why they are calling. How do you know which metrics you need to track success?

Constituents 104

Constituents Communications Management Engagement 104

American City & Country

AUGUST 28, 2024

Louis struggle with resource constraints and grapple with the significant challenges cities face in balancing budgets, maintaining public services and managing infrastructure needs. It results from past budget deficits and requires ongoing management through interest and principal repayments.

Government 97

Government Budgeting Public Sector Sustainability 97

GovLoop

MARCH 27, 2024

Public Sector Chief Technology Officer, Lookout Pick Out the Bad Apples: How to Manage Low Performers As a supervisor, it can be stressful and awkward to manage a “bad apple.” Join us online Monday, April 15 at 4 p.m. PT to hear from a government CX expert about how to ramp up the effectiveness of your public surveys.

Budgeting 80

Budgeting Constituents Development Public Sector 80

GovPilot

AUGUST 15, 2023

Parks and recreation are a vital part of any thriving community; citizens love having safe, maintained public spaces to engage in sports, activities, and community bonding. However, parks and recreation upkeep and facility management is not always the easiest for local governments to track and maintain properly.

Parks And Recreation 52

Parks And Recreation Management Local Government Engagement 52

GovPilot

AUGUST 15, 2023

Parks and recreation are a vital part of any thriving community; citizens love having safe, maintained public spaces to engage in sports, activities, and community bonding. However, parks and recreation upkeep and facility management is not always the easiest for local governments to track and maintain properly.

Parks And Recreation 52

Parks And Recreation Management Local Government Engagement 52

GovLoop

FEBRUARY 26, 2024

Government agencies have a lot riding on improving their constituents’ customer experience (CX), and they understand the consequences. For many applications — including those constituents interact with — low-code automated testing is the fastest, most efficient and most effective way to improve software performance.

Constituents 105

Constituents Government Public Sector Development 105

AWS Public Sector Blog

NOVEMBER 3, 2023

Opening their phone, they were able to provide copies of their ID, Social Security card, and even a fully signed copy of their intake forms with the HOPICS case manager who set them up with Kiip. Kiip, working with HOPICS and powered by AWS, enables unhoused individuals to securely keep, manage, and share copies of their vital documents.

Public Sector 119

Public Sector Housing Outreach Security 119

GovPilot

JANUARY 13, 2023

The Vermont municipality selects GovPilot as provider of cloud-based government management software to streamline operations and constituent services.

Constituents 59

Constituents Operations Management Government 59

GovPilot

FEBRUARY 6, 2023

The Lackawanna County municipality selects GovPilot as provider of cloud-based government management software to streamline operations and constituent services

Constituents 59

Constituents Operations Management Government 59

AWS Public Sector Blog

MARCH 28, 2024

In this post, we will explore how to build a multilingual contact center that can provide near real-time assistance for a non-English-speaking constituent from an English-speaking agent. The constituent calls the main contact center number. The constituent’s voice is streamed near real time using Amazon Kinesis Data Streams.

Translation 80

Translation Constituents Public Sector Local Government 80

GovLoop

APRIL 29, 2024

At GovLoop, we’re always excited to offer meaningful online training to government employees who need to stay up to date on the latest technology and trends in order to serve constituents effectively. Are they actively engaged with your services or do things feel chilly? So, how can you be more strategic? ET/11-11:50 a.m.

Government Employee 59

Government Employee Constituents Leadership Security 59

AWS Public Sector Blog

SEPTEMBER 27, 2023

Public health agencies know that modernizing their technology infrastructure is necessary to avoid disruptions to program operations and create new opportunities to serve their constituents. The State of Arizona’s WIC migration journey with AWS AZDHS leadership recognized the need to begin their WIC modernization journey by migrating to AWS.

Public Health 80

Public Health Accountability Leadership Management 80

Rebuilding Place in Urban Space

DECEMBER 5, 2023

The second cohort of the county's Community Planning Lab wrapped up last month after the class spent weeks learning about urban development and design, planning and zoning, public engagement, affordable housing, transportation, land use and more. Citizen engaged planning practice. Photo: David Jackson, Park Record.

Engagement 52

Engagement Parks And Recreation Elected Officials Transportation 52

Google Public Sector

OCTOBER 16, 2023

The White House’s Office of Management and Budget attributes this bottleneck to the “time tax,” or the amount of effort required to fill out applications, assemble documents, and schedule government visits. This has led to increasing frustration among government workers and citizens. One source estimates that in the U.S. In Dearborn, Mich.,

Public Sector 88

Public Sector Government Constituents Security 88

GovLoop

JANUARY 9, 2024

Now, the Arkansas Administrative Office of the Courts is making good use of American Rescue Plan funds to create a better, more user-friendly case management system that will allow for easier public access to court records. They wanted to embrace new technology to better support constituent access.

Constituents 64

Constituents Management Accountability Communications 64

AWS Public Sector Blog

JULY 18, 2023

Blackbaud Raiser’s Edge NXT® is a leading customer relationship management (CRM) software used by nonprofits to communicate with donors and drive fundraising programs. With improved data insights, nonprofits can personalize communications with constituents, strengthen donor relationships, enhance operational efficiencies, and more.

Nonprofit 52

Nonprofit Fundraising Constituents Public Sector 52

GovLoop

DECEMBER 12, 2023

Executive Order 14058 made CX a top federal priority and linked it to rebuilding trust in government, while at the state and local levels, organizations have long focused on constituent services as their bread and butter. This article appeared in our guide, “ Tools and Tactics for Employee Engagement.”

Constituents 96

Constituents Leadership Government Agency Government 96

GovLoop

AUGUST 28, 2024

From learning about low code to managing your manager and even retooling your resume, we’ve got the newest topics you need to know about. Tools and Strategies for Improving the Employee Experience Employees now need access to collaboration tools, applications, AI and other technologies to manage their long to-do lists.

Development 52

Development Public Affairs Constituents Management 52

GovLoop

SEPTEMBER 26, 2024

Government is understandably excited about the potential for AI to elevate constituent services and enhance mission outcomes. To bring AI to life, agencies need a modern environment that enables them to understand “who it is that’s engaging with you through your service delivery.”

Government 59

Government Constituents Public Sector Engagement 59

AWS Public Sector Blog

DECEMBER 15, 2022

Now, agencies can build upon these changes by modernizing their systems with intelligent automation—transitioning from reactive to proactive engagements with their citizens. How AWS can help improve constituent services. Figure 1: Modernized proactive outreach for departments of motor vehicles.

Constituents 52

Constituents Outreach Communications Engagement 52