AWS Public Sector Blog

JANUARY 30, 2023

Managing donors, members, and constituents is essential to the success of most nonprofits. Customer relationship management (CRM) systems are an important part of this process. About CiviCRM Over 11,000 nonprofit organizations around the world use CiviCRM to build and manage their donor, member, and constituent bases.

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Nonprofit Management Public Sector Constituents 162

GovLoop

JULY 20, 2023

Effective CX also recognizes that “constituents” are not always people — they can be businesses, nonprofits and other entities an agency’s mission affects — and that English isn’t always their primary language. There are several concrete ways to gather useful feedback. Ask simple questions first, then more challenging ones.

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Constituents Social Media Nonprofit Engagement 75

GovLoop

JULY 10, 2023

Narrowing the 5Es of Experience HX designers use the 5Es of human experience to design robust and complete experiences: Entice, Enter, Engage, Exit, Extend. The three middle Es – Enter, Engage, Exit – occur by default in any user interaction. In many agency-citizen interactions, that engagement involves applying for benefits.

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Constituents Engagement Development Campaign 98

AWS Public Sector Blog

NOVEMBER 3, 2023

Opening their phone, they were able to provide copies of their ID, Social Security card, and even a fully signed copy of their intake forms with the HOPICS case manager who set them up with Kiip. Kiip, working with HOPICS and powered by AWS, enables unhoused individuals to securely keep, manage, and share copies of their vital documents.

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Public Sector Housing Outreach Security 298

GovLoop

FEBRUARY 18, 2025

Modern constituent services are no longer an option. Constituents, when interacting with government agencies, expect seamless, digital-first experiences. “Government agencies can streamline internal processes, enhance collaboration, and improve constituent engagement,” he said.

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Operations Constituents Government Agency Education 52

AWS Public Sector Blog

SEPTEMBER 27, 2023

Public health agencies know that modernizing their technology infrastructure is necessary to avoid disruptions to program operations and create new opportunities to serve their constituents. The State of Arizona’s WIC migration journey with AWS AZDHS leadership recognized the need to begin their WIC modernization journey by migrating to AWS.

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Public Health Accountability Leadership Management 200

AWS Public Sector Blog

JULY 18, 2023

Blackbaud Raiser’s Edge NXT® is a leading customer relationship management (CRM) software used by nonprofits to communicate with donors and drive fundraising programs. With improved data insights, nonprofits can personalize communications with constituents, strengthen donor relationships, enhance operational efficiencies, and more.

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Nonprofit Fundraising Constituents Public Sector 130

AWS Public Sector Blog

DECEMBER 15, 2022

Now, agencies can build upon these changes by modernizing their systems with intelligent automation—transitioning from reactive to proactive engagements with their citizens. How AWS can help improve constituent services. Figure 1: Modernized proactive outreach for departments of motor vehicles.

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Constituents Outreach Communications Engagement 130

AWS Public Sector Blog

MARCH 28, 2024

In this post, we will explore how to build a multilingual contact center that can provide near real-time assistance for a non-English-speaking constituent from an English-speaking agent. The constituent calls the main contact center number. The constituent’s voice is streamed near real time using Amazon Kinesis Data Streams.

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Translation Constituents Public Sector Local Government 200

GovLoop

NOVEMBER 21, 2023

Know When Engagement Matters (and Doesn’t) Agencies develop many digital tools for constituent engagement, but sometimes the best response is…silence. According to Summer Xiao , Deputy CIO in Houston’s Project Management Office, “The public actually doesn’t want to engage with you.” How do we get more feedback?

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Engagement Constituents Social Media Leadership 59

GovLoop

AUGUST 4, 2022

Increased focus on constituent experience is pushing agencies to expand and redesign their digital services. Government services have lagged behind retail, but constituent expectations haven’t. But agencies, under pressure from constituents, can stumble when trying to increase digital services. Avoid These Mistakes.

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Constituents Strategic Planning Budgeting Legislation 59

Google Public Sector

MARCH 20, 2025

For constituents, this translates to easier and more secure experience when engaging with government websites and applications. Department of State Bureau of Consular Affairs partnered with Google Public Sector and our partner TTEC to improve constituent experience on their largest public-facing website.

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Constituents Public Sector Security Translation 56

AWS Public Sector Blog

NOVEMBER 29, 2022

Kennedy Center for the Performing Arts is leveraging a data warehouse and AI and ML to develop a multi-faceted view of their constituent data, which will enable the organization to expand and personalize its donor outreach. The John F.

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Nonprofit Public Sector Outreach Constituents 246

GovLoop

FEBRUARY 20, 2024

When well-designed, it improves constituent experiences (CX) and promotes equity and engagement. A new term to some, “civic tech” relates to technology that directly facilitates CX, constituent experience or communication. Civic tech makes it easier for people to interact with government agencies.

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Constituents Urban Planning Communications Government Agency 81

AWS Public Sector Blog

APRIL 17, 2023

The National Association of State Chief Information Officers ( NASCIO ) recently released the 2023 report of the top 10 priorities of state chief information officers (CIOs) for strategies, management processes, and solutions. AWS Cost Explorer helps visualize, understand, and manage cloud costs and usage over time. million residents.

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Public Sector Local Government Management Education 130

AWS Public Sector Blog

JULY 11, 2024

Earn continuing education credits for Texan IRMs Texans, take note—TXDIR has approved AWS IMAGINE breakout sessions to qualify for Information Resource Manager (IRM) continuing professional education (CPE) credits. Some partners you’ll find in the Expo include Pearson , Zscaler , Pluralsight, and Udemy to name a few.

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Education Local Government Public Sector Public Safety 204

AWS Public Sector Blog

AUGUST 6, 2024

Despite a common misconception about government, state agencies regularly innovate on behalf of their constituents. In another instance, the North Carolina legislature tasked the Department of Health and Human Services (DHHS) with launching a managed care model with encounter processing capability in just one year.

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Public Sector Accountability Implementation Development 182

GovLoop

NOVEMBER 29, 2023

In today’s world of siloed and scattered data, agencies often have an incomplete picture of their constituents. And the agency can offer constituents online, self-guided applications and mobile-first experiences, among other features.

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Constituents Economic Development Local Government Government 97

GovLoop

NOVEMBER 23, 2022

It might seem obvious, but the goal of constituent engagement is to get services to the people who need them and to include resident voices on policies that affect them. This article first appeared in “ Your Guide to Building Constituent Engagement.” Get the Guide. Favorite.

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Community Engagement Engagement Constituents Social Services 52

AWS Public Sector Blog

SEPTEMBER 25, 2023

Fostering innovation means creating the right environment with supporting processes that enable university researchers, students, and external partners to engage effectively. Innovation is essential in developing solutions that address global sustainability challenges.

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Sustainability Education Public Sector Stewardship 204

Google Public Sector

APRIL 21, 2023

Government workers and constituents alike are spending exorbitant amounts of time completing and processing documents by hand, which can drive exhaustion and frustration. While agencies have a wide range of missions, they are all focused on improving the constituent experience, better serving the public, and driving operational efficiencies.

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Constituents Translation Government Employee Government 111

AWS Public Sector Blog

MARCH 19, 2024

Topics vary, but past sessions have comprised of cloud financial management, e-services portals that scale, enabling and accelerating research, and generative AI increasing government and institution efficiencies. They discussed how cloud infrastructure enables public sector organizations to modernize constituent services and student success.

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Education Public Sector Local Government Elected Officials 189

GovLoop

JUNE 14, 2024

From being a compassionate and strong leader to implementing an innovative solution for a challenge in your agency, there are a lot of ways that govies can leave a good, lasting impression on constituents. They care about their team, show up for them, listen to their ideas and advocate needs to upper management on their behalf.

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Government Public Service Communications Constituents 102

AWS Public Sector Blog

MARCH 31, 2023

The top four concerns that SMAs have shared for unwinding are constituent outreach and engagement, staffing shortages, returned mail, and reporting capabilities. Business level architecture for returned mail processing and constituent outreach 1. See more Health and Human Services Cloud Resources here.

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Outreach Public Sector Constituents Campaign 130

AWS Public Sector Blog

AUGUST 21, 2024

They often rely on donor and grant funding, so they have to justify every expense to their constituents. To expand their reach, they often collaborate with academia and other nonprofits, and they engage early-career talent. Going over budget is not an option.

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Nonprofit Laws Public Policy Development 189

AWS Public Sector Blog

NOVEMBER 23, 2022

This is changing the way we engage as a society. In addition, AWS Partners offer hundreds of tools and features to help customers meet their security objectives, ranging from network security, configuration management, access control, and data encryption. Use the cloud to bring technology to the edge. Learn more.

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Security Public Sector Elected Officials Constituents 130

GovLoop

OCTOBER 26, 2023

It takes teamwork — and a lot of it — to keep agencies operating, meeting missions and providing for constituents. The Office of Personnel Management charged federal agencies to develop and implement diversity, equity, inclusion and accessibility (DEIA) plans. Government employees don’t operate in a vacuum.

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Strategic Planning Government Employee Constituents Engagement 119

GovLoop

FEBRUARY 12, 2024

Now, the Arkansas Administrative Office of the Courts is making good use of American Rescue Plan funds to create a better, more user-friendly case management system that will allow for easier public access to court records. They wanted to embrace new technology to better support constituent access.

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Constituents Management Accountability Communications 96

AWS Public Sector Blog

APRIL 27, 2023

Georgia’s Department of Human Services (DHS), the largest of the state’s agencies, was able to digitally transform their business and rapidly scale their Amazon Web Services (AWS) Cloud adoption with AWS Managed Services (AMS). The Georgia DHS learned that agencies and organizations need precise prior planning to be successful.

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Public Sector Local Government Management Security 130

AWS Public Sector Blog

JULY 12, 2023

Each CoC identifies a lead agency that serves as its collective representative to HUD and maintains a Homeless Management Information System (HMIS) to track service delivery and measure outcomes according to specific HUD standards. This earns service provider trust early and increases engagement during retraining.”

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Public Sector Housing Coordinator Local Government 130

AWS Public Sector Blog

SEPTEMBER 9, 2022

Built for a range of government and education customers, from mission owners to cloud technical experts to IT managers, the AWS State and Local Learning Days can help you improve your cloud knowledge and learn new ways to achieve your mission outcomes. What will you find at AWS State and Local Learning Days?

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Local Government Public Sector Education Constituents 130

GovPilot

SEPTEMBER 14, 2023

Elizabeth, NJ selects GovPilot as provider of cloud-based government management software to streamline operations and constituent services. Learn about the helpful government software utilized in Elizabeth.

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Management Constituents Government Operations 52

GovPilot

JUNE 4, 2024

In this role, you are tasked with the responsibility of not only managing the daily operations of your community, but also ensuring that your decisions align with the differing wants and needs of your fellow citizens. Serving your community as a local government officia l is no small feat.

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Constituents Government Local Government Operations 52

AWS Public Sector Blog

FEBRUARY 10, 2023

This solution uses the following communication services, serverless technologies, and managed services to deliver a scalable and cost-effective architecture: Amazon Pinpoint , a flexible and scalable outbound and inbound marketing communications service. Navigate to the Amazon Pinpoint service in the AWS Management Console.

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Outreach Public Sector Campaign Communications 130

GovLoop

JULY 27, 2023

In fact, the effort was led by a former sporting goods executive, who put together a customer service management team. People: Adopting a Customer-centric Mindset A 2021 study by Deloitte notes a close link between employee engagement and customer satisfaction, citing the Indiana BMV contact center as an example.

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Constituents Engagement Housing Management 98

GovLoop

JULY 3, 2023

Externally, a coherent and deliberate approach to identity can help drive improved constituent engagements, meeting rising citizen expectations around their government encounters. Centralized identity management: Agencies need a strong understanding of users’ responsibilities and authorities.

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Security Government Management Coordinator 95

GovLoop

DECEMBER 6, 2022

But in the past, the city struggled to get feedback about the project from many stakeholders and constituents. In-person meetings are tough for people to attend because of work schedules, childcare needs, and mobility and health limitations, for instance — challenges that could prevent many constituents from participating. Favorite.

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Constituents Parks And Recreation Outreach Engagement 59