AWS Public Sector Blog

JULY 11, 2024

Leaders in education and state and local government know that technology is changing at a rapid pace. That’s the central theme of this year’s AWS IMAGINE conference for education, state, and local leaders presented by Amazon Web Services (AWS). There is no cost to attend; register now to secure your spot.

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AWS Public Sector Blog

MARCH 28, 2024

In this post, we will explore how to build a multilingual contact center that can provide near real-time assistance for a non-English-speaking constituent from an English-speaking agent. The constituent calls the main contact center number. The constituent’s voice is streamed near real time using Amazon Kinesis Data Streams.

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Translation Constituents Public Sector Local Government 200

AWS Public Sector Blog

MARCH 19, 2024

According to multiple state and local government surveys conducted by the Center for Digital Government (CDG), only a small minority of US states, counties, and cities have migrated more than 50 percent of their systems/applications to the cloud. Interested in attending an upcoming AWS State, Local, and Education Learning Days?

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AWS Public Sector Blog

FEBRUARY 2, 2024

AWS is vigilant about security,” said Tami Fillyaw, AWS finance and administration leader for state and local government. Fillyaw adds that AWS is architected for government security requirements, including PCI-DSS, HIPAA/HITECH, FedRAMP, GDPR, FIPS 140-2, NIST 800-171, and IRS 1075. Have you identified your stakeholders?

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GovPilot

DECEMBER 21, 2023

From budget constraints, to crime and public safety , to environmental issues, local government officials deal with numerous problems on a daily basis. While tackling these problems, they must keep their constituents happy by being transparent and holding themselves to the highest standard of accountability.

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AWS Public Sector Blog

NOVEMBER 3, 2023

Our partnership with Kiip is changing the way people in Los Angeles engage with the homeless response system by empowering individuals with a resource to store their most vital documents securely,” said Ben Kay, Associate Director of HOPICS for Access and Triage. From that start, HOPICS has helped thousands of individuals.

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AWS Public Sector Blog

MARCH 21, 2023

This Georgia city is one of the first cities in the world to use open data with Amazon Alexa, pulling information from the city’s data hub – an official, open data portal for the city – to answer constituents’ questions. It enables governments to operate more efficiently, allowing staff to save time while AI handles routine tasks.

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GovPilot

AUGUST 19, 2024

Local government officials often face notable challenges when it comes to connecting with their constituents. Despite their dedication and hard work, these officials can struggle to engage meaningfully with the people they serve.

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AWS Public Sector Blog

JUNE 19, 2023

That’s the central question of the IMAGINE conference from Amazon Web Services (AWS), a two-day, no-cost event for state and local government and education leaders. You can also connect with AWS experts serving government technology (GovTech) and education technology (EdTech) customers. Will we see you there?

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GovPilot

OCTOBER 13, 2023

When local governments actively involve residents in local decision-making processes, they gain invaluable new knowledge and perspectives from community members. This inclusivity ensures that policies are tailored to the real needs of the community and address any concerns the public may have regarding their community.

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GovLoop

NOVEMBER 16, 2023

With constituent and employee expectations rising, state and local governments are under pressure to create easier, more intuitive interactions. Additionally, by pivoting toward design thinking, agencies can improve not only constituent engagement, but also their employees’ experience. Favorite

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AWS Public Sector Blog

SEPTEMBER 9, 2022

US state and local government and education customers can get in-person no-cost training, hands-on help, and more at the Amazon Web Services (AWS) State and Local Learning Days. AWS will offer one-on-one support and more at two AWS State and Local Learning Days events. Reach out to the AWS Public Sector Team today.

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AWS Public Sector Blog

DECEMBER 15, 2022

Now, agencies can build upon these changes by modernizing their systems with intelligent automation—transitioning from reactive to proactive engagements with their citizens. How AWS can help improve constituent services. Figure 1: Modernized proactive outreach for departments of motor vehicles.

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AWS Public Sector Blog

APRIL 17, 2023

Digital government and services Digital government and modernized service delivery remain the second highest priority for state technology leaders in the 2023 report. Citizens expect to engage with their local government in the same fast, digital manner that they communicate in their daily lives.

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Public Sector Local Government Management Education 130

GovPilot

AUGUST 22, 2022

Most (if not all) local government departments interact with constituents every day, especially when it comes to accepting and processing various applications, inspections, or document requests. and cost governments far too much in staff time and money.

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GovPilot

NOVEMBER 12, 2024

As election day approaches, local government officials face the challenge of ensuring that constituents are informed about critical voting procedures.

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GovLoop

AUGUST 4, 2022

Increased focus on constituent experience is pushing agencies to expand and redesign their digital services. Government services have lagged behind retail, but constituent expectations haven’t. But agencies, under pressure from constituents, can stumble when trying to increase digital services. Avoid These Mistakes.

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GovPilot

FEBRUARY 27, 2024

Local governments are guided by a group of foundational principles that help set the groundwork for their actions and decisions. These basic principles should be upheld at all times because they help promote strong leadership which ultimately leads to stronger community involvement.

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GovLoop

JUNE 6, 2024

Improving public trust and engagement doesn’t happen by chance. And agencies should realize that their audiences are ever-changing, said Carolina Prieto, Solution Advisor for Digital Communications with Granicus, a company that provides digital experiences to help agencies better serve their constituents.

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GovLoop

FEBRUARY 20, 2024

Civic tech makes it easier for people to interact with government agencies. When well-designed, it improves constituent experiences (CX) and promotes equity and engagement. A new term to some, “civic tech” relates to technology that directly facilitates CX, constituent experience or communication.

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GovPilot

APRIL 3, 2024

Local governments have many responsibilities and tasks they have to complete everyday, but one thing they often neglect is maintaining a robust marketing strategy. Most ask, “Why do governments need a marketing strategy?”

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AWS Public Sector Blog

DECEMBER 2, 2022

AWS ProServe Ready now available in Australia , Japan, New Zealand, and Singapore for public sector customer engagements. AWS ProServe Ready prepares AWS Partners to work seamlessly with AWS ProServe on subcontract engagements in the public sector. State or Local Government Partner of the Year: ai.

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GovPilot

SEPTEMBER 2, 2022

Local government challenges have grown ever more complicated in recent years. We’re coming out the other side of a years-long pandemic and witnessing increasingly extreme weather events, all while faith in public institutions is at an all-time low.

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AWS Public Sector Blog

JULY 21, 2022

The IMAGINE 2022 conference will gather inspiring leaders from the education and state and local government space to share insights and success stories about leveraging data and the latest technology innovations for constituents, students, and communities.

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Education Public Sector Local Government Leadership 130

AWS Public Sector Blog

SEPTEMBER 27, 2023

Public health agencies know that modernizing their technology infrastructure is necessary to avoid disruptions to program operations and create new opportunities to serve their constituents. Section 1: The User Interface Layer is the part of the solution that end users engage with. The WIC system went live in production in March 2023.

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GovPilot

APRIL 9, 2024

In the complex world of local governance , the role of local government officials reaches far beyond policy making and administrative duties. Officials are the conduits by which communities seek representation and progress.

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Press Release Local Government Constituents Government 52

GovPilot

DECEMBER 21, 2022

Despite public enthusiasm, oftentimes local governments have a difficult time protecting the endangered animal and plant species in their area, and communicating to constituents exactly why the loss of these species is so problematic. Many Americans throughout the nation care to save and protect endangered species.

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GovPilot

AUGUST 16, 2023

When you think of major cities, which comes to mind: pedestrians or cars? Chances are, you’re probably thinking of a lot of people walking and maybe even a few opting to use a bicycle!

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Local Government Government Constituents Engagement 105

AWS Public Sector Blog

AUGUST 17, 2023

The top four concerns that SMAs have shared are outreach and engagement, staffing shortages, returned mail, and reporting capabilities. Learn more about how governments use AWS to innovate for their constituents, design engaging constituent experiences, and more at the AWS Cloud for State and Local Governments hub.

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AWS Public Sector Blog

NOVEMBER 16, 2022

Omnichannel communications empower tax agencies to respond to taxpayer demand for digital engagement and offer more effective customer service on a 24/7 basis. Learn more about how state and local government agencies use AWS to support their constituents and staff at the Cloud for State and Local Governments hub.

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GovLoop

NOVEMBER 29, 2023

In today’s world of siloed and scattered data, agencies often have an incomplete picture of their constituents. An integrated platform saves money, automates routine tasks, encourages collaboration, and allows state and local agencies to provide more personalized services.

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AWS Public Sector Blog

FEBRUARY 28, 2023

The top four concerns that SMAs have shared are in approaching outreach and engagement, staffing shortages, returned mail, and reporting capabilities. Due to the scale of unwinding efforts, automation and scalable digital engagement is essential for successful unwinding efforts. See more Health and Human Services Cloud Resources here.

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GovLoop

NOVEMBER 23, 2022

It might seem obvious, but the goal of constituent engagement is to get services to the people who need them and to include resident voices on policies that affect them. But often state and local government workers spend too much of their time wrangling incompatible systems, struggling to get data, and meeting reporting requirements.

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AWS Public Sector Blog

MARCH 31, 2023

The top four concerns that SMAs have shared for unwinding are constituent outreach and engagement, staffing shortages, returned mail, and reporting capabilities. Business level architecture for returned mail processing and constituent outreach 1. See more Health and Human Services Cloud Resources here.

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AWS Public Sector Blog

JULY 12, 2023

That’s half a million people without a home,” said Kim Majerus, vice president of global education and US state and local government at AWS. As a result, we have reallocated resources to training and community engagement which has increased HMIS participation in the community.” Be transparent and don’t overcommit.

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GovPilot

JANUARY 10, 2023

In both urban and rural communities, constituents and government officials alike, understand the serious threat that increased crime rates present to communities. Research shows that crime rates have risen throughout the United States during and beyond the pandemic.

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Local Government Government Constituents Engagement 52

GovPilot

JUNE 4, 2024

Serving your community as a local government officia l is no small feat. In this role, you are tasked with the responsibility of not only managing the daily operations of your community, but also ensuring that your decisions align with the differing wants and needs of your fellow citizens.

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