Remove Constituents Remove Engagement Remove Legislation
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Digital Constituent Services: 3 Mistakes to Avoid

GovLoop

Increased focus on constituent experience is pushing agencies to expand and redesign their digital services. Government services have lagged behind retail, but constituent expectations haven’t. But agencies, under pressure from constituents, can stumble when trying to increase digital services. Avoid These Mistakes.

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Tackling New York City’s Housing Crisis is a ‘Shared Responsibility’

The Stoop (NYU Furman Center)

Top New York City officials urged state leaders in Albany to provide the necessary funding and legislative support to build additional housing as the city contends with its worst housing crunch in over 50 years. "We ” Without New York City residents on board, she added, these legislative packages will not have their intended effect. .”

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Knowing When, Where and How to Modernize

GovLoop

Clunky, old, public facing systems frustrate constituents and reduce engagement, she said. ” For more ideas about how to make the case for modernization that agency leaders and legislators find compelling, download it here: Get the guide Photo illustration by Kaitlyn Baker and Julia Blurton-Jones for GovLoop Favorite

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Delivering What the Public Expects

GovLoop

In our private lives, we interact every day with brands and services that shape our expectations of how government should engage with us. But as organizations improve how they engage with us, “we begin over time to really see the government as confident, as capable, as an entity here to help us,” he said.

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Making Connections, Modernizing Recruitment

GovLoop

It’s a broad yet targeted strategy, and it breaks down into what Lee calls “four phases of communication” that trace the employee experience: awareness, consideration, decision, and engagement and retention. Engagement rates jumped by 64% — in part, because ODOT analyzed data to understand what resonated with its audience.

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Listen to Employees, Improve Outcomes

GovLoop

Insights to Outcomes Agencies have real constraints that impact employee engagement and satisfaction. Legacy infrastructure and IT, and legislative and regulatory mandates, can pose problems for mission-oriented government employees. Beyond Surveys On the surface, an employee engagement survey is a poor measure of EX.

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Summit County (Utah) Community Planning Lab as an example of civic engagement and best practice technical assistance

Rebuilding Place in Urban Space

The second cohort of the county's Community Planning Lab wrapped up last month after the class spent weeks learning about urban development and design, planning and zoning, public engagement, affordable housing, transportation, land use and more. Citizen engaged planning practice. Photo: David Jackson, Park Record.