GovLoop

AUGUST 1, 2024

Our August online training list is ready to go, with experts lined up to chat about everything from pitching innovation to leadership to managing successfully while being an introvert. Experts include Alex Tremble, Founder, Speaker, Executive Coach, and Advisor, GPS Leadership Solutions. All sessions are free and open to everyone.

Leadership 59

Leadership Management Implementation Constituents 59

GovLoop

DECEMBER 12, 2023

Executive Order 14058 made CX a top federal priority and linked it to rebuilding trust in government, while at the state and local levels, organizations have long focused on constituent services as their bread and butter. This article appeared in our guide, “ Tools and Tactics for Employee Engagement.”

Constituents 96

Constituents Leadership Government Agency Government 96

AWS Public Sector Blog

NOVEMBER 29, 2022

As we move into the next stage of normalcy, organizations must adapt and innovate to keep up with the constantly evolving global landscape and the changing needs of end users and constituents. Max also shared news and announcements that can help public sector organizations reimagine what’s possible in how they deliver on their missions.

Public Sector 59

Public Sector Leadership Nonprofit Security 59

GovLoop

SEPTEMBER 28, 2023

October 18: Bridge the Divide and Increase Constituent Engagement The COVID-19 pandemic served as a wake-up call for government agencies, and now they are working diligently to bridge the digital divide between constituents and services. Join us online Wednesday, Oct. 18, from 2-2:50 p.m. ET/11-11:50 a.m.

Constituents 59

Constituents Engagement Government Agency Development 59

GovLoop

MAY 28, 2024

We especially are interested in topics that fall within one or more of the following categories: Employee and constituent engagement Professional and personal development Artificial intelligence/machine learning Career advice for new and current supervisors Data use and/or literacy Diversity, equity, inclusion and accessibility Process improvements/agency (..)

Social Media 52

Social Media Government Employee Constituents Public Sector 52

GovLoop

APRIL 18, 2024

Department of Energy’s Offices of the CFO A leadership expert once said , “Change is hard at first, messy in the middle and gorgeous at the end.” Clunky, old, public facing systems frustrate constituents and reduce engagement, she said. An interview with LeAnn Oliver, Director of Corporate Business Systems, U.S.

Legislation 105

Legislation Public Face Government Employee Leadership 105

GovLoop

DECEMBER 8, 2023

We especially are interested in topics that fall within one or more of the following categories: Employee and constituent engagement Career advice for new and current supervisors Professional and personal development Artificial intelligence/machine learning Diversity, equity, inclusion and accessibility Data use and/or literacy Process improvements/agency (..)

Social Media 59

Social Media Government Employee Constituents Public Sector 59

GovLoop

JUNE 9, 2023

We especially are interested in topics that fall within one or more of the following categories: Employee and constituent engagement Career advice for new and current supervisors Diversity, equity, inclusion and accessibility Data use and/or literacy Artificial intelligence/machine learning Process improvements/agency outcomes Cybersecurity and similar (..)

Social Media 52

Social Media Government Employee Constituents Public Sector 52

GovLoop

AUGUST 28, 2024

Eddy, Director, Homeland Security Programs, Pacific Northwest National Laboratory Kevin Walsh, Director, Information Technology and Cybersecurity team, GAO How Plain Language Improves Constituent Engagement Plain language is an absolutely core component of effective CX, but is it prioritized at your organization?

Development 52

Development Public Affairs Constituents Management 52

GovLoop

JANUARY 4, 2023

We especially are interested in topics that fall within one or more of the following categories: Employee and constituent engagement. Workforce management/leadership. Career advice for new and current supervisors. Diversity, equity, inclusion and accessibility. Data use and/or literacy. Process improvements/agency outcomes.

Government Employee 59

Government Employee Constituents Public Sector Leadership 59

GovLoop

MAY 23, 2023

We especially are interested in topics that fall within one or more of the following categories: Employee and constituent engagement Career advice for new and current supervisors Diversity, equity, inclusion and accessibility Data use and/or literacy Artificial intelligence/machine learning Process improvements/agency outcomes Cybersecurity and similar (..)

Social Media 52

Social Media Government Employee Constituents Public Sector 52

GovLoop

JUNE 14, 2024

From being a compassionate and strong leader to implementing an innovative solution for a challenge in your agency, there are a lot of ways that govies can leave a good, lasting impression on constituents. This person will push the envelope to find innovative ways to share their message while keeping employees and stakeholders engaged.

Government 102

Government Public Service Communications Constituents 102

GovLoop

DECEMBER 14, 2022

You’d have an opportunity to write on topics about which you’re passionate, particularly in one or more of the following categories: Employee and constituent engagement. Workforce management/leadership. Career advice for new and current supervisors. Diversity, equity, inclusion and accessibility. Data use and/or literacy.

Government Employee 52

Government Employee Constituents Leadership Engagement 52

GovLoop

JULY 19, 2023

Good measurements also help you communicate with constituents and elected officials about what you’re accomplishing and how you’re responding to their concerns. Output metrics show what you’re delivering to constituents, process metrics track your operations and activity metrics measure your efforts to improve performance.

Constituents 52

Constituents Elected Officials Communications Operations 52

GovLoop

JANUARY 4, 2024

Strategies for Increasing Customer Engagement As the ways in which government interacts with customers and provides critical services changes, are you able to keep up? Do you have strategies in place to support customer engagement? PT to hear from government and industry experts about creative ways to boost customer engagement.

Cultivation 64

Cultivation Engagement Constituents Government Agency 64

AWS Public Sector Blog

SEPTEMBER 27, 2023

Public health agencies know that modernizing their technology infrastructure is necessary to avoid disruptions to program operations and create new opportunities to serve their constituents. The State of Arizona’s WIC migration journey with AWS AZDHS leadership recognized the need to begin their WIC modernization journey by migrating to AWS.

Public Health 78

Public Health Accountability Leadership Management 78

Google Public Sector

OCTOBER 16, 2024

The playbook explores challenges and opportunities, drawing comparisons to similar roles, and emphasizes the importance of clear role definition, stakeholder engagement, and early project success. federal agencies navigating the evolving CAIO role¹. government workforce in responsible AI.

Public Sector 125

Public Sector Security Cultivation Public Service 125

AWS Public Sector Blog

FEBRUARY 2, 2024

Improving project success Ensuring project success takes a commitment from the top and an engaged, experienced team. Including state leadership as part of the team from the up-front planning through implementation ensures alignment in making the change. Have you identified your stakeholders?

Operations 73

Operations Local Government Security Public Sector 73

AWS Public Sector Blog

SEPTEMBER 25, 2023

Arizona State University (ASU) is an example of focused thought-leadership, with President Michael M. ASU’s focus on thought leadership and innovation hasn’t gone unrecognized, with the university being ranked first for innovation in the USA for the eighth year in a row in the annual Best Colleges rankings by U.S.

Sustainability 80

Sustainability Education Public Sector Stewardship 80

GovLoop

FEBRUARY 29, 2024

Department of State Your Roadmap for Gov Transformation Agencies have a responsibility to transform to meet missions and constituent demands. How to Keep Your Team Engaged What does your team’s engagement look like? Join us online Wednesday, March 20 from 2-2:50 p.m. Asking good questions?

Cultivation 59

Cultivation Engagement Constituents Budgeting 59

AWS Public Sector Blog

JULY 21, 2022

Join other mission-driven leaders for a full day of learning at this in-person event that combines thought leadership sessions, fireside chats, and networking opportunities designed to leave you with inspiration, new connections, and tangible ideas to take back to your organization or institution.

Education 52

Education Public Sector Local Government Leadership 52

AWS Public Sector Blog

MARCH 15, 2023

Nonprofit innovators from across the country led live sessions for other nonprofit leaders about how they’re innovating with cloud technology and engaging their communities. Allyson Fryhoff, managing director of nonprofits and nonprofit healthcare at AWS, delivering the keynote at the IMAGINE: Nonprofit conference.

Nonprofit 52

Nonprofit Public Sector Leadership Engagement 52

AWS Public Sector Blog

JULY 11, 2024

The AWS IMAGINE conference is a no-cost way for Texas state leaders to earn CPE hours and gain valuable technology insights to support their teams and constituents. Plus, opportunities abound to engage with AWS Partners that can design and develop ready-to-use solutions to help your team and organization meet goals faster.

Education 80

Education Local Government Public Sector Public Safety 80

GovLoop

MARCH 27, 2024

Join us online Monday, April 15 at 4 p.m. PT to hear from a government CX expert about how to ramp up the effectiveness of your public surveys.

Budgeting 80

Budgeting Constituents Development Public Sector 80

GovLoop

DECEMBER 2, 2022

The New Year is quickly approaching, and now’s the time to reflect back on hard-earned accomplishments, while getting into an innovative mindset to best serve your constituents in the future. The Best in Gov Virtual Summit on Dec. The Best in Gov Virtual Summit on Dec. The summit will kick off at 1:30-3 p.m. ET/10:30 a.m. -12

Public Sector 52

Public Sector Constituents Accountability Public Service 52

GovLoop

JANUARY 25, 2024

Instead of simply aiming to receive fewer calls from your constituents, for example, do a deep dive into why they are calling. Having a goal of receiving fewer calls can make it look like you don’t want to hear from your customers,” Leonard explained.

Constituents 104

Constituents Communications Management Engagement 104

GovLoop

MAY 9, 2024

said Megan Huss , Director of the Process and Performance Improvement Program in the Office of Personnel Management’s Center for Leadership Development. Public-facing employees offering feedback on constituent experiences. After collecting and analyzing data, good data storytellers ask, “How can we maximize the value this data holds?”

Public Face 52

Public Face Constituents Leadership Government Agency 52

AWS Public Sector Blog

APRIL 17, 2023

Citizens expect to engage with their local government in the same fast, digital manner that they communicate in their daily lives. Public sector customers are using AWS to digitally transform their citizen engagement and service delivery management applications. million residents.

Public Sector 52

Public Sector Local Government Management Education 52

AWS Public Sector Blog

NOVEMBER 23, 2022

This is changing the way we engage as a society. These steps help senior leadership teams reach alignment, and help establish their commitment to move to the cloud. From my time in government, I worked with incredible people who demonstrated initiative and took risks to deliver results for their constituents. Learn more.

Security 52

Security Public Sector Elected Officials Constituents 52

AWS Public Sector Blog

JUNE 19, 2023

From July 11-12, 2023 in Sacramento, CA, leaders from across state and local government and education will gather to learn more about how to transform public services to deliver for students, constituents, and communities. Will we see you there? Register now for the IMAGINE 2023 conference in Sacramento.

Education 52

Education Local Government Public Sector Public Service 52

AWS Public Sector Blog

OCTOBER 28, 2022

This authorization continues AWS’s leadership in attaining security and compliance certifications, and applies to the AWS GovCloud (US) Region s. In this solution, we use an Amazon Lex bot integrated with an Amazon Connect contact flow to deliver the conversational experience for constituents engaging with the chatbot over text or voice.

Public Sector 52

Public Sector Security Management Constituents 52

AWS Public Sector Blog

OCTOBER 20, 2022

The Government Technology Agency of Singapore (GovTech) builds on the agility and performance of the AWS Cloud to drive social impact for constituents. The organization engineers digital government to improve lives and leverage the opportunity of technology for Singapore. “We

Public Sector 52

Public Sector Education Government Communications 52

AWS Public Sector Blog

AUGUST 31, 2023

These states addressed concerns using best practices and by thinking strategically about short and long-term outcomes to support secure digital transformations and protect constituent data and services. In a parallel effort, begin the necessary steps to obtain long-term funding by engaging key state and local government leadership.

Implementation 78

Implementation Sustainability Local Government Security 78

GovLoop

AUGUST 21, 2023

Government workers who interact directly with the public give customers their first impression of not only that transaction, but the agency as a whole. To make that impression a good one, frontline workers must have the right support. And it comes in ways that aren’t always obvious.

Implementation 52

Implementation Operations Government Constituents 52

Partnership for Public Service

OCTOBER 9, 2024

Data and direct engagement provide a window into what customers need, what their challenges are and how they can best be served. Buy-in : Engage upper leadership to develop a personal connection to—and interest in—the success of pilot programs. Addressing these hurdles early eases uptake.

Government 64

Government Cultivation Sustainability Public Service 64

AWS Public Sector Blog

DECEMBER 2, 2022

AWS ProServe Ready now available in Australia , Japan, New Zealand, and Singapore for public sector customer engagements. AWS ProServe Ready prepares AWS Partners to work seamlessly with AWS ProServe on subcontract engagements in the public sector. AWS ProServe Ready has expanded into Australia, Japan, New Zealand, and Singapore.

Public Sector 73

Public Sector Sustainability Nonprofit Security 73

Microsoft Public Sector

NOVEMBER 21, 2022

As the privacy landscape continues to evolve, the way that government organizations respond to privacy regulations will be critical to maintaining their privacy posture and responding to constituent requests. We bring together thought leadership and research relating to digital transformation and innovation in the public sector.

Public Sector 98

Public Sector Security Communications Government 98