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As we move into the next stage of normalcy, organizations must adapt and innovate to keep up with the constantly evolving global landscape and the changing needs of end users and constituents. Max also shared news and announcements that can help public sector organizations reimagine what’s possible in how they deliver on their missions.
Public health agencies know that modernizing their technology infrastructure is necessary to avoid disruptions to program operations and create new opportunities to serve their constituents. The State of Arizona’s WIC migration journey with AWS AZDHS leadership recognized the need to begin their WIC modernization journey by migrating to AWS.
Arizona State University (ASU) is an example of focused thought-leadership, with President Michael M. ASU’s focus on thought leadership and innovation hasn’t gone unrecognized, with the university being ranked first for innovation in the USA for the eighth year in a row in the annual Best Colleges rankings by U.S.
Know When Engagement Matters (and Doesn’t) Agencies develop many digital tools for constituentengagement, but sometimes the best response is…silence. According to Summer Xiao , Deputy CIO in Houston’s Project Management Office, “The public actually doesn’t want to engage with you.” How do we get more feedback?
Improving project success Ensuring project success takes a commitment from the top and an engaged, experienced team. Including state leadership as part of the team from the up-front planning through implementation ensures alignment in making the change. Have you identified your stakeholders?
The AWS IMAGINE conference is a no-cost way for Texas state leaders to earn CPE hours and gain valuable technology insights to support their teams and constituents. Plus, opportunities abound to engage with AWS Partners that can design and develop ready-to-use solutions to help your team and organization meet goals faster.
Journey maps are one of the most effective and perhaps underutilized ways of understanding what constituents experience and how best to serve them. Once you identify problem areas, brainstorm possible solutions and present them to stakeholders and to leadership who can ensure their execution. Heres how journey maps work.
Join other mission-driven leaders for a full day of learning at this in-person event that combines thought leadership sessions, fireside chats, and networking opportunities designed to leave you with inspiration, new connections, and tangible ideas to take back to your organization or institution.
AWS ProServe Ready now available in Australia , Japan, New Zealand, and Singapore for public sector customer engagements. AWS ProServe Ready prepares AWS Partners to work seamlessly with AWS ProServe on subcontract engagements in the public sector. AWS ProServe Ready has expanded into Australia, Japan, New Zealand, and Singapore.
Nonprofit innovators from across the country led live sessions for other nonprofit leaders about how they’re innovating with cloud technology and engaging their communities. Allyson Fryhoff, managing director of nonprofits and nonprofit healthcare at AWS, delivering the keynote at the IMAGINE: Nonprofit conference.
This is changing the way we engage as a society. These steps help senior leadership teams reach alignment, and help establish their commitment to move to the cloud. From my time in government, I worked with incredible people who demonstrated initiative and took risks to deliver results for their constituents. Learn more.
Citizens expect to engage with their local government in the same fast, digital manner that they communicate in their daily lives. Public sector customers are using AWS to digitally transform their citizen engagement and service delivery management applications. million residents.
Department of Energy’s Offices of the CFO A leadership expert once said , “Change is hard at first, messy in the middle and gorgeous at the end.” Clunky, old, public facing systems frustrate constituents and reduce engagement, she said. An interview with LeAnn Oliver, Director of Corporate Business Systems, U.S.
These basic principles should be upheld at all times because they help promote strong leadership which ultimately leads to stronger community involvement.
Effective leadership in government is vital because it ensures that every public sector employee can efficiently manage their responsibilities such as providing essential services, implementing policies, and addressing community needs in a timely fashion.
From being a compassionate and strong leader to implementing an innovative solution for a challenge in your agency, there are a lot of ways that govies can leave a good, lasting impression on constituents. This person will push the envelope to find innovative ways to share their message while keeping employees and stakeholders engaged.
From July 11-12, 2023 in Sacramento, CA, leaders from across state and local government and education will gather to learn more about how to transform public services to deliver for students, constituents, and communities. Will we see you there? Register now for the IMAGINE 2023 conference in Sacramento.
At GovLoop, we’re always excited to offer meaningful online training to government employees who need to stay up to date on the latest technology and trends in order to serve constituents effectively. PT as we speak with a leadership expert about why making time for higher-level thinking and planning is so important.
The Stamford Partnership is a public-private consortium that brings together various constituencies and stakeholders to identify needs and improve the quality of life across Southwest Connecticut. million earmarked for employer engagement and workforce training by the co-conveners of the Southwest Connecticut Tech Hub.
We especially are interested in topics that fall within the following categories: Employee and constituentengagement Professional and personal development Artificial intelligence/machine learning Career advice for new and current supervisors Data use and/or literacy Diversity, equity, inclusion and accessibility Process improvements/agency outcomes (..)
October 18: Bridge the Divide and Increase ConstituentEngagement The COVID-19 pandemic served as a wake-up call for government agencies, and now they are working diligently to bridge the digital divide between constituents and services. Join us online Wednesday, Oct. 18, from 2-2:50 p.m. ET/11-11:50 a.m.
We especially are interested in topics that fall within one or more of the following categories: Employee and constituentengagement. Workforce management/leadership. Career advice for new and current supervisors. Diversity, equity, inclusion and accessibility. Data use and/or literacy. Process improvements/agency outcomes.
Our August online training list is ready to go, with experts lined up to chat about everything from pitching innovation to leadership to managing successfully while being an introvert. Experts include Alex Tremble, Founder, Speaker, Executive Coach, and Advisor, GPS Leadership Solutions. All sessions are free and open to everyone.
We especially are interested in topics that fall within one or more of the following categories: Employee and constituentengagement Career advice for new and current supervisors Professional and personal development Artificial intelligence/machine learning Diversity, equity, inclusion and accessibility Data use and/or literacy Process improvements/agency (..)
We especially are interested in topics that fall within one or more of the following categories: Employee and constituentengagement Professional and personal development Artificial intelligence/machine learning Career advice for new and current supervisors Data use and/or literacy Diversity, equity, inclusion and accessibility Process improvements/agency (..)
GovLoop’s editorial team considers the contents of each post, its thought-leadership focus and overall relevance to the community, and GovLoop’s current production schedule when determining what to post online, and when. Share thought leadership. Use conversational, engaging, inclusive language.
We especially are interested in topics that fall within one or more of the following categories: Employee and constituentengagement Career advice for new and current supervisors Diversity, equity, inclusion and accessibility Data use and/or literacy Artificial intelligence/machine learning Process improvements/agency outcomes Cybersecurity and similar (..)
You’d have an opportunity to write on topics about which you’re passionate, particularly in one or more of the following categories: Employee and constituentengagement. Workforce management/leadership. Career advice for new and current supervisors. Diversity, equity, inclusion and accessibility. Data use and/or literacy.
Instead of simply aiming to receive fewer calls from your constituents, for example, do a deep dive into why they are calling. Having a goal of receiving fewer calls can make it look like you don’t want to hear from your customers,” Leonard explained.
Strategies for Increasing Customer Engagement As the ways in which government interacts with customers and provides critical services changes, are you able to keep up? Do you have strategies in place to support customer engagement? PT to hear from government and industry experts about creative ways to boost customer engagement.
We especially are interested in topics that fall within one or more of the following categories: Employee and constituentengagement Career advice for new and current supervisors Diversity, equity, inclusion and accessibility Data use and/or literacy Artificial intelligence/machine learning Process improvements/agency outcomes Cybersecurity and similar (..)
Good measurements also help you communicate with constituents and elected officials about what you’re accomplishing and how you’re responding to their concerns. Output metrics show what you’re delivering to constituents, process metrics track your operations and activity metrics measure your efforts to improve performance.
Eddy, Director, Homeland Security Programs, Pacific Northwest National Laboratory Kevin Walsh, Director, Information Technology and Cybersecurity team, GAO How Plain Language Improves ConstituentEngagement Plain language is an absolutely core component of effective CX, but is it prioritized at your organization?
This authorization continues AWS’s leadership in attaining security and compliance certifications, and applies to the AWS GovCloud (US) Region s. In this solution, we use an Amazon Lex bot integrated with an Amazon Connect contact flow to deliver the conversational experience for constituentsengaging with the chatbot over text or voice.
Department of State Your Roadmap for Gov Transformation Agencies have a responsibility to transform to meet missions and constituent demands. How to Keep Your Team Engaged What does your team’s engagement look like? Join us online Wednesday, March 20 from 2-2:50 p.m. Asking good questions?
The New Year is quickly approaching, and now’s the time to reflect back on hard-earned accomplishments, while getting into an innovative mindset to best serve your constituents in the future. The Best in Gov Virtual Summit on Dec. The Best in Gov Virtual Summit on Dec. The summit will kick off at 1:30-3 p.m. ET/10:30 a.m. -12
The Government Technology Agency of Singapore (GovTech) builds on the agility and performance of the AWS Cloud to drive social impact for constituents. The organization engineers digital government to improve lives and leverage the opportunity of technology for Singapore. “We
These states addressed concerns using best practices and by thinking strategically about short and long-term outcomes to support secure digital transformations and protect constituent data and services. In a parallel effort, begin the necessary steps to obtain long-term funding by engaging key state and local government leadership.
Government workers who interact directly with the public give customers their first impression of not only that transaction, but the agency as a whole. To make that impression a good one, frontline workers must have the right support. And it comes in ways that aren’t always obvious.
As the privacy landscape continues to evolve, the way that government organizations respond to privacy regulations will be critical to maintaining their privacy posture and responding to constituent requests. We bring together thought leadership and research relating to digital transformation and innovation in the public sector.
The playbook explores challenges and opportunities, drawing comparisons to similar roles, and emphasizes the importance of clear role definition, stakeholder engagement, and early project success. federal agencies navigating the evolving CAIO role¹. government workforce in responsible AI.
Executive Order 14058 made CX a top federal priority and linked it to rebuilding trust in government, while at the state and local levels, organizations have long focused on constituent services as their bread and butter. This article appeared in our guide, “ Tools and Tactics for Employee Engagement.”
Data and direct engagement provide a window into what customers need, what their challenges are and how they can best be served. Buy-in : Engage upper leadership to develop a personal connection to—and interest in—the success of pilot programs. Addressing these hurdles early eases uptake.
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