AWS Public Sector Blog

APRIL 1, 2025

Information on hosting workloads in AWS GovCloud (US) is available on this webpage. Alternatively, the Application Load Balancer (ALB) and Network Load Balancer (NLB) also support TLS policies that use FIPS 140-3 certified cryptographic modules to protect sensitive information. In this post, we will explain how some U.S.

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Regulations Local Government Government Accountability 130

GovLoop

JULY 10, 2023

The link sends me to a Google page with no information about pop-ups. Narrowing the 5Es of Experience HX designers use the 5Es of human experience to design robust and complete experiences: Entice, Enter, Engage, Exit, Extend. The three middle Es – Enter, Engage, Exit – occur by default in any user interaction.

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Constituents Engagement Development Campaign 98

GovPilot

NOVEMBER 12, 2024

As election day approaches, local government officials face the challenge of ensuring that constituents are informed about critical voting procedures.

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AWS Public Sector Blog

AUGUST 9, 2023

In this walkthrough, learn how to extract, analyze, and interpret relevant information from paper-based Medicaid claims forms. Users can automate document processing and action on the extracted information. This solution then analyzes and helps interpret the extracted information with the use of a dashboard, in near real-time.

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AWS Public Sector Blog

DECEMBER 15, 2022

Now, agencies can build upon these changes by modernizing their systems with intelligent automation—transitioning from reactive to proactive engagements with their citizens. How AWS can help improve constituent services. Figure 1: Modernized proactive outreach for departments of motor vehicles.

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Constituents Outreach Communications Engagement 130

AWS Public Sector Blog

MARCH 21, 2023

At times, the documents were incomprehensible, which could result in incorrect information. In one Georgia city, city hall employees were overwhelmed with calls from citizens asking for information about the community. With the help of TensorIoT, Citibot has increased citizen engagement with local government by 94%.

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Public Sector Nonprofit Operations Local Government 246

GovLoop

DECEMBER 9, 2022

Let’s say you launch a constituent engagement initiative and within one year you see a significant rise across various metrics: website hits, comments received and event registrations. For Alanna Reed, San Antonio’s Director of Communications and Engagement, numbers tell only part of the story. Building Engagement Through Trust.

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GovLoop

FEBRUARY 18, 2025

Modern constituent services are no longer an option. Constituents, when interacting with government agencies, expect seamless, digital-first experiences. “Government agencies can streamline internal processes, enhance collaboration, and improve constituent engagement,” he said. .

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Operations Constituents Government Agency Education 52

Google Public Sector

MARCH 20, 2025

It makes discoverability of information much easier, and allows for greater transparency behind LLM operations. For constituents, this translates to easier and more secure experience when engaging with government websites and applications.

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Constituents Public Sector Security Translation 56

AWS Public Sector Blog

SEPTEMBER 27, 2023

Public health agencies know that modernizing their technology infrastructure is necessary to avoid disruptions to program operations and create new opportunities to serve their constituents. The State of Arizona’s WIC migration journey with AWS AZDHS leadership recognized the need to begin their WIC modernization journey by migrating to AWS.

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AWS Public Sector Blog

MARCH 28, 2024

In this post, we will explore how to build a multilingual contact center that can provide near real-time assistance for a non-English-speaking constituent from an English-speaking agent. The constituent calls the main contact center number. The constituent’s voice is streamed near real time using Amazon Kinesis Data Streams.

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Translation Constituents Public Sector Local Government 200

GovLoop

DECEMBER 2, 2022

Constituent engagement isn’t all that different from consumer experience, says Vance Clipson, of Nuance Communications. There are more and more constituents out there putting demand on government. Citizens are calling in, getting the information they need, and never talking with a customer service rep,” Brodsky said.

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AWS Public Sector Blog

JULY 11, 2024

Majerus will be joined by Amanda Crawford, the executive director of Texas Department of Information Resources (TXDIR) and the chief information officer (CIO) for the State of Texas; and Heather Lyke, the director of athletics at the University of Pittsburgh.

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Education Local Government Public Sector Public Safety 204

GovLoop

AUGUST 4, 2022

Increased focus on constituent experience is pushing agencies to expand and redesign their digital services. Government services have lagged behind retail, but constituent expectations haven’t. But agencies, under pressure from constituents, can stumble when trying to increase digital services. Avoid These Mistakes.

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AWS Public Sector Blog

JULY 18, 2023

With improved data insights, nonprofits can personalize communications with constituents, strengthen donor relationships, enhance operational efficiencies, and more. Examples include storing constituent profile information, whether or not a donor attended a fundraising event, communication preferences, and donation records.

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Nonprofit Fundraising Constituents Public Sector 130

AWS Public Sector Blog

NOVEMBER 3, 2023

When we created Kiip, we believed that helping people have access to their own information would not only improve the process of accessing benefits and services but would help them in a host of other needs beyond any one interaction,” said Noah Harlan, Founder and Chief Executive Officer of Kiip. Reach out to the AWS Public Sector team.

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GovLoop

MARCH 25, 2024

Building trust with constituents is difficult. The article explains that agencies can fall anywhere on the spectrum, and “depending on their position, will have different relationships with their constituents.” It means establishing and maintaining relationships as you carry out your agency’s mission.

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Constituents Regulations Education Engagement 102

GovLoop

JUNE 6, 2024

Improving public trust and engagement doesn’t happen by chance. And agencies should realize that their audiences are ever-changing, said Carolina Prieto, Solution Advisor for Digital Communications with Granicus, a company that provides digital experiences to help agencies better serve their constituents. We don’t want to be guessing.

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Outreach Engagement Constituents Campaign 52

GovLoop

NOVEMBER 28, 2022

Positive engagement is crucial for citizens’ trust in government and affirms the contract between the government and their constituents. That piece is really, really important,” said Red Hat’s Kevin Tunks, who helps agencies revamp their engagement capabilities. Transforming Engagement Channels. Get the Guide.

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GovLoop

FEBRUARY 10, 2023

More constituents than ever expect efficient digital outreach and service options. They want to easily navigate and find information on your website or social media, to respond to citizen surveys, learn when meetings are so they can attend, and find the right contact person so they can ask questions. Join us online Wednesday, Feb.

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Engagement Social Media Constituents Outreach 52

Google Public Sector

APRIL 21, 2023

Government workers and constituents alike are spending exorbitant amounts of time completing and processing documents by hand, which can drive exhaustion and frustration. Document AI for the government empowers organizations to leverage Google machine learning to classify, split, and extract information to speed processing and analysis.

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Constituents Translation Government Employee Government 111

Google Public Sector

OCTOBER 19, 2023

In practice, this could mean generative AI serves as a brainstorming assistant to draft and iterate content or drive conversational, real-time interactions with constituents on agency websites. Informed decisions require information, and collecting the right inputs can take time.

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Public Sector Security Constituents Transportation 111

AWS Public Sector Blog

FEBRUARY 2, 2024

When you spread technology over 90 different agencies with 90 different business needs, it creates a bunch of information silos that keep you from operating efficiently. You don’t get the information you need to make decisions, and your costs increase on the systems you’re supporting. We knew we couldn’t build the future on that model.

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Operations Local Government Security Public Sector 189

GovLoop

FEBRUARY 20, 2024

When well-designed, it improves constituent experiences (CX) and promotes equity and engagement. A new term to some, “civic tech” relates to technology that directly facilitates CX, constituent experience or communication. Civic tech makes it easier for people to interact with government agencies.

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Constituents Urban Planning Communications Translation 81

AWS Public Sector Blog

MARCH 31, 2023

The top four concerns that SMAs have shared for unwinding are constituent outreach and engagement, staffing shortages, returned mail, and reporting capabilities. States must make a “good-faith effort” to reach out to enrollees in at least two different ways, using the most up-to-date contact information they have.

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Outreach Public Sector Constituents Campaign 130

AWS Public Sector Blog

APRIL 17, 2023

The National Association of State Chief Information Officers ( NASCIO ) recently released the 2023 report of the top 10 priorities of state chief information officers (CIOs) for strategies, management processes, and solutions. million residents. million residents.

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Public Sector Local Government Management Education 130

AWS Public Sector Blog

FEBRUARY 28, 2023

The top four concerns that SMAs have shared are in approaching outreach and engagement, staffing shortages, returned mail, and reporting capabilities. Due to the scale of unwinding efforts, automation and scalable digital engagement is essential for successful unwinding efforts.

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Outreach Public Sector Engagement Constituents 130

AWS Public Sector Blog

AUGUST 6, 2024

Despite a common misconception about government, state agencies regularly innovate on behalf of their constituents. To obtain this certification, the EPS needed to meet CMS regulatory standards and conditions, and the CMS Medicaid Information Technology Architecture (MITA) 3.0.

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GovLoop

DECEMBER 6, 2022

But in the past, the city struggled to get feedback about the project from many stakeholders and constituents. In-person meetings are tough for people to attend because of work schedules, childcare needs, and mobility and health limitations, for instance — challenges that could prevent many constituents from participating.

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Constituents Parks And Recreation Outreach Engagement 59

AWS Public Sector Blog

DECEMBER 2, 2022

AWS ProServe Ready now available in Australia , Japan, New Zealand, and Singapore for public sector customer engagements. AWS ProServe Ready prepares AWS Partners to work seamlessly with AWS ProServe on subcontract engagements in the public sector. AWS ProServe Ready has expanded into Australia, Japan, New Zealand, and Singapore.

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AWS Public Sector Blog

AUGUST 21, 2024

They often rely on donor and grant funding, so they have to justify every expense to their constituents. To expand their reach, they often collaborate with academia and other nonprofits, and they engage early-career talent. Going over budget is not an option. They encourage and support novel applications for public policy research.

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Nonprofit Laws Public Policy Development 189

AWS Public Sector Blog

JANUARY 30, 2023

Managing donors, members, and constituents is essential to the success of most nonprofits. About CiviCRM Over 11,000 nonprofit organizations around the world use CiviCRM to build and manage their donor, member, and constituent bases. For more information about Amazon EC2 instance types, see the Instance Type Details page.

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Nonprofit Management Public Sector Constituents 162

AWS Public Sector Blog

JULY 12, 2023

Each CoC identifies a lead agency that serves as its collective representative to HUD and maintains a Homeless Management Information System (HMIS) to track service delivery and measure outcomes according to specific HUD standards. To do this, they need robust, user-friendly systems, like those delivered by Bitfocus and powered by AWS.”

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Public Sector Housing Coordinator Local Government 130

GovPilot

JULY 4, 2024

Local government officials will often face uphill battles when it comes to getting constituents engaged with their websites. It's not just about providing valuable information; it is also about making sure that information is accessible and interesting enough to draw people in.

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Constituents Government Local Government Engagement 52

AWS Public Sector Blog

AUGUST 17, 2023

The top four concerns that SMAs have shared are outreach and engagement, staffing shortages, returned mail, and reporting capabilities. Learn more about how governments use AWS to innovate for their constituents, design engaging constituent experiences, and more at the AWS Cloud for State and Local Governments hub.

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Campaign Outreach Public Sector Constituents 130

GovLoop

FEBRUARY 12, 2024

An interview with Marty Sullivan, Director of the Arkansas Administrative Office of the Courts, and Tim Holthoff, Director of the Arkansas Court Information Systems Division Arkansas has long been a national leader in providing public access to court information. That wastes time and effort and can lead to arrest warrants.

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Constituents Management Accountability Communications 96

GovLoop

OCTOBER 26, 2023

It takes teamwork — and a lot of it — to keep agencies operating, meeting missions and providing for constituents. At AmeriCorps, that meant embedding DEIA in human resources and strategic plans and engaging with all stakeholders. “We More information about the NextGen sessions and speakers is available here.

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Strategic Planning Government Employee Constituents Engagement 119