GovLoop

JANUARY 3, 2025

Journey maps are one of the most effective and perhaps underutilized ways of understanding what constituents experience and how best to serve them. The maps help agencies set priorities, allocate resources and identify process improvements, and they help ensure that government services are accessible and seamless. Heres how journey maps work.

Leadership 59

Leadership Social Media Housing Constituents 59

Google Public Sector

MARCH 20, 2025

It makes discoverability of information much easier, and allows for greater transparency behind LLM operations. For constituents, this translates to easier and more secure experience when engaging with government websites and applications.

Constituents 57

Constituents Public Sector Security Translation 57

AWS Public Sector Blog

DECEMBER 3, 2024

CentralSquare’s CAD service keeps first responders connected during emergencies When emergencies happen, quick access to critical information is paramount. CentralSquare’s cloud-based CAD and RMS services, powered by AWS, help dispatchers and responders quickly access and share real-time information during high-pressure situations.

Public Safety 147

Public Safety Laws Operations Accountability 147

GovLoop

DECEMBER 18, 2024

Improving public trust and engagement doesnt happen by chance. And agencies should realize that their audiences are ever-changing, said Carolina Prieto, Solution Advisor for Digital Communications with Granicus, a company that provides digital experiences to help agencies better serve their constituents. We dont want to be guessing.

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Outreach Engagement Constituents Campaign 59

GovLoop

FEBRUARY 18, 2025

Modern constituent services are no longer an option. Constituents, when interacting with government agencies, expect seamless, digital-first experiences. “Government agencies can streamline internal processes, enhance collaboration, and improve constituent engagement,” he said. .

Operations 52

Operations Constituents Government Agency Education 52

Public Purpose - An Independent Advisory Company

NOVEMBER 24, 2024

The second strand is my continuing investment in the patient slog that is public sector and public policy reform, in this case informed by following the work of Jennifer Pahlka. Stop Telling Constituents They Are Wrong Jennifer Pahlka is an astute and experienced analyst and a seasoned practitioner of the art and science of good government.

Regulations 59

Regulations Public Sector Government Constituents 59

American City & Country

APRIL 9, 2025

We help you gain critical insights and make more informed decisions across your business priorities. Yet, they now present limitations in the exchange of information between systems, data processing speed and the ability to adapt. These systems were once cutting-edge. It often leads to slowdowns or data incompatibility.

Local Government 52

Local Government Government Public Sector Public Works 52

AWS Public Sector Blog

APRIL 28, 2025

Audio-enabled correspondence for visually impaired residents : Generative AI combined with text-to-speech capabilities such as Amazon Polly convert written correspondences into audio format, which gives visually impaired individuals or residents who prefer auditory information the choice to listen to their messages.

Outreach 147

Outreach Campaign Communications Constituents 147

GovLoop

FEBRUARY 24, 2025

From utilizing your data to boost constituent engagement to understanding the complexity of AI, there’s no shortage of online training this month. Gardner Policy Institute, as we discuss how you can use data to better understand and engage with your constituents. ET/1-1:30 p.m.

CPM 52

CPM Constituents Engagement Accountability 52

McKinsey Public & Social Sector Insights

JULY 16, 2025

At the other extreme, “cancel authority” structures, based on the investment committees typical in private equity , are less effective in large organizations with many competing constituencies. Historically, project leaders would instead conduct informal peer reviews, which relied on in-house experts from other businesses.

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Operations Constituents Development Accountability 95

AWS Public Sector Blog

SEPTEMBER 2, 2022

Law enforcement agencies can use this hyper-connected environment to bridge previously isolated data siloes and make better-informed decisions to improve emergency response and citizen services. Public safety agencies must understand and address the specific needs of their constituents among a diverse group of communities.

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Constituents Laws Public Safety Public Sector 247

AWS Public Sector Blog

OCTOBER 4, 2024

Maria spends hours reading through information on websites and reviewing publicly available documents to understand the benefits she may be eligible for and the application process. Overwhelmed by the volume of information, Maria calls the eligibility office and is directed to complete an online benefits application.

Constituents 189

Constituents Local Government Public Sector Security 189

AWS Public Sector Blog

SEPTEMBER 19, 2023

By leveraging AWS to develop the next generation of GovTech technology, the startups aim to address justice and public safety challenges, such as increasing community engagement, deterring crime, and reducing recidivism. 911 call centers are facing unprecedented challenges, with high call volumes, legacy technology, and short staffing.

Public Safety 339

Public Safety Public Sector Laws Supervision 339

GovPilot

NOVEMBER 12, 2024

As election day approaches, local government officials face the challenge of ensuring that constituents are informed about critical voting procedures.

Constituents 52

Constituents Voting Local Government Government 52

AWS Public Sector Blog

AUGUST 9, 2023

In this walkthrough, learn how to extract, analyze, and interpret relevant information from paper-based Medicaid claims forms. Users can automate document processing and action on the extracted information. This solution then analyzes and helps interpret the extracted information with the use of a dashboard, in near real-time.

Public Sector 130

Public Sector Accountability Management Constituents 130

AWS Public Sector Blog

DECEMBER 15, 2022

Now, agencies can build upon these changes by modernizing their systems with intelligent automation—transitioning from reactive to proactive engagements with their citizens. How AWS can help improve constituent services. Figure 1: Modernized proactive outreach for departments of motor vehicles.

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Constituents Outreach Communications Engagement 130

AWS Public Sector Blog

MARCH 21, 2023

At times, the documents were incomprehensible, which could result in incorrect information. In one Georgia city, city hall employees were overwhelmed with calls from citizens asking for information about the community. With the help of TensorIoT, Citibot has increased citizen engagement with local government by 94%.

Public Sector 246

Public Sector Nonprofit Operations Local Government 246

GovLoop

DECEMBER 9, 2022

Let’s say you launch a constituent engagement initiative and within one year you see a significant rise across various metrics: website hits, comments received and event registrations. For Alanna Reed, San Antonio’s Director of Communications and Engagement, numbers tell only part of the story. Building Engagement Through Trust.

Constituents 59

Constituents Social Media Communications Engagement 59

AWS Public Sector Blog

SEPTEMBER 27, 2023

Public health agencies know that modernizing their technology infrastructure is necessary to avoid disruptions to program operations and create new opportunities to serve their constituents. The State of Arizona’s WIC migration journey with AWS AZDHS leadership recognized the need to begin their WIC modernization journey by migrating to AWS.

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Public Health Accountability Leadership Management 200

AWS Public Sector Blog

MARCH 28, 2024

In this post, we will explore how to build a multilingual contact center that can provide near real-time assistance for a non-English-speaking constituent from an English-speaking agent. The constituent calls the main contact center number. The constituent’s voice is streamed near real time using Amazon Kinesis Data Streams.

Translation 200

Translation Constituents Public Sector Local Government 200

GovLoop

DECEMBER 2, 2022

Constituent engagement isn’t all that different from consumer experience, says Vance Clipson, of Nuance Communications. There are more and more constituents out there putting demand on government. Citizens are calling in, getting the information they need, and never talking with a customer service rep,” Brodsky said.

Constituents 59

Constituents Engagement Outreach Government Agency 59

AWS Public Sector Blog

NOVEMBER 3, 2023

When we created Kiip, we believed that helping people have access to their own information would not only improve the process of accessing benefits and services but would help them in a host of other needs beyond any one interaction,” said Noah Harlan, Founder and Chief Executive Officer of Kiip. Reach out to the AWS Public Sector team.

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Public Sector Housing Outreach Security 298

AWS Public Sector Blog

JULY 18, 2023

With improved data insights, nonprofits can personalize communications with constituents, strengthen donor relationships, enhance operational efficiencies, and more. Examples include storing constituent profile information, whether or not a donor attended a fundraising event, communication preferences, and donation records.

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Nonprofit Fundraising Constituents Public Sector 130

GovLoop

AUGUST 4, 2022

Increased focus on constituent experience is pushing agencies to expand and redesign their digital services. Government services have lagged behind retail, but constituent expectations haven’t. But agencies, under pressure from constituents, can stumble when trying to increase digital services. Avoid These Mistakes.

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Constituents Strategic Planning Budgeting Legislation 59

GovLoop

MARCH 25, 2024

Building trust with constituents is difficult. The article explains that agencies can fall anywhere on the spectrum, and “depending on their position, will have different relationships with their constituents.” It means establishing and maintaining relationships as you carry out your agency’s mission.

Constituents 102

Constituents Regulations Education Engagement 102

AWS Public Sector Blog

JULY 11, 2024

Majerus will be joined by Amanda Crawford, the executive director of Texas Department of Information Resources (TXDIR) and the chief information officer (CIO) for the State of Texas; and Heather Lyke, the director of athletics at the University of Pittsburgh.

Education 204

Education Local Government Public Sector Public Safety 204

GovLoop

NOVEMBER 28, 2022

Positive engagement is crucial for citizens’ trust in government and affirms the contract between the government and their constituents. That piece is really, really important,” said Red Hat’s Kevin Tunks, who helps agencies revamp their engagement capabilities. Transforming Engagement Channels. Get the Guide.

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Engagement Constituents Implementation Government 59

Google Public Sector

APRIL 21, 2023

Government workers and constituents alike are spending exorbitant amounts of time completing and processing documents by hand, which can drive exhaustion and frustration. Document AI for the government empowers organizations to leverage Google machine learning to classify, split, and extract information to speed processing and analysis.

Constituents 113

Constituents Translation Government Employee Government 113

Google Public Sector

OCTOBER 19, 2023

In practice, this could mean generative AI serves as a brainstorming assistant to draft and iterate content or drive conversational, real-time interactions with constituents on agency websites. Informed decisions require information, and collecting the right inputs can take time.

Public Sector 113

Public Sector Security Constituents Transportation 113

GovLoop

FEBRUARY 10, 2023

More constituents than ever expect efficient digital outreach and service options. They want to easily navigate and find information on your website or social media, to respond to citizen surveys, learn when meetings are so they can attend, and find the right contact person so they can ask questions. Join us online Wednesday, Feb.

Engagement 52

Engagement Social Media Constituents Outreach 52

AWS Public Sector Blog

FEBRUARY 2, 2024

When you spread technology over 90 different agencies with 90 different business needs, it creates a bunch of information silos that keep you from operating efficiently. You don’t get the information you need to make decisions, and your costs increase on the systems you’re supporting. We knew we couldn’t build the future on that model.

Operations 189

Operations Local Government Security Public Sector 189

GovLoop

JUNE 6, 2024

Improving public trust and engagement doesn’t happen by chance. And agencies should realize that their audiences are ever-changing, said Carolina Prieto, Solution Advisor for Digital Communications with Granicus, a company that provides digital experiences to help agencies better serve their constituents. We don’t want to be guessing.

Outreach 52

Outreach Engagement Constituents Campaign 52

GovLoop

FEBRUARY 20, 2024

When well-designed, it improves constituent experiences (CX) and promotes equity and engagement. A new term to some, “civic tech” relates to technology that directly facilitates CX, constituent experience or communication. Civic tech makes it easier for people to interact with government agencies.

Constituents 81

Constituents Urban Planning Communications Government Agency 81

AWS Public Sector Blog

MARCH 31, 2023

The top four concerns that SMAs have shared for unwinding are constituent outreach and engagement, staffing shortages, returned mail, and reporting capabilities. States must make a “good-faith effort” to reach out to enrollees in at least two different ways, using the most up-to-date contact information they have.

Outreach 130

Outreach Public Sector Constituents Campaign 130

AWS Public Sector Blog

MARCH 19, 2024

The event kicked off with a keynote and fireside chat with Chad Mitchell, chief applications officer for the City and County of Denver, Orrie Gartner, associate vice chancellor and deputy CIO at the University of Colorado at Boulder, and Amy Bhikha, chief data officer for the Colorado Governor’s Office of Information Technology. Collaborate.

Education 189

Education Public Sector Local Government Elected Officials 189

AWS Public Sector Blog

APRIL 17, 2023

The National Association of State Chief Information Officers ( NASCIO ) recently released the 2023 report of the top 10 priorities of state chief information officers (CIOs) for strategies, management processes, and solutions. million residents. million residents.

Public Sector 130

Public Sector Local Government Management Education 130

AWS Public Sector Blog

FEBRUARY 28, 2023

The top four concerns that SMAs have shared are in approaching outreach and engagement, staffing shortages, returned mail, and reporting capabilities. Due to the scale of unwinding efforts, automation and scalable digital engagement is essential for successful unwinding efforts.

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Outreach Public Sector Engagement Constituents 130