Remove Constituents Remove Engagement Remove Information
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How data-driven technology helps law enforcement agencies improve constituent outcomes  

AWS Public Sector Blog

Law enforcement agencies can use this hyper-connected environment to bridge previously isolated data siloes and make better-informed decisions to improve emergency response and citizen services. Public safety agencies must understand and address the specific needs of their constituents among a diverse group of communities.

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Improving constituent experience using AWS-powered generative AI chatbots

AWS Public Sector Blog

Maria spends hours reading through information on websites and reviewing publicly available documents to understand the benefits she may be eligible for and the application process. Overwhelmed by the volume of information, Maria calls the eligibility office and is directed to complete an online benefits application.

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How to Gain Deeper Insights Into the Customer Experience

GovLoop

To get feedback from constituents, agencies often ask them to complete a short survey when they visit a website or conduct a transaction. But while a survey can provide useful information, its value is limited because you only know what constituents tell you.

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Lessons From State and Local Experts

GovLoop

Transparent data collection and dissemination through federal/local collaborations help constituents trust in and engage with the data. You cant leave all those people behind, but you cant also ignore the next generation who wants to engage in a different way, Barker said. But the key to it, in many ways, is exactly the same.

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An Engaging Strategy for Audience Outreach

GovLoop

Improving public trust and engagement doesnt happen by chance. And agencies should realize that their audiences are ever-changing, said Carolina Prieto, Solution Advisor for Digital Communications with Granicus, a company that provides digital experiences to help agencies better serve their constituents. We dont want to be guessing.

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Enhance productivity with Amazon Bedrock Agents and Powertools for AWS Lambda

AWS Public Sector Blog

Real-time data access is particularly vital for priority responses, where timely information can make the difference in critical situations. Its equally important for policy compliance, ensuring decisions are based on the latest information, and for resource allocation, helping agencies efficiently direct resources where theyre needed most.

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Transforming Medicaid: Crafting a robust data strategy with AWS for operational efficiency

AWS Public Sector Blog

In this new reality, critical information is dispersed across numerous relational and noSQL databases, each serving distinct modules within the Medicaid framework. Consumers can easily discover, request access to, and integrate information through Amazon DataZone self-service capabilities, bridging organizational boundaries.