GovLoop

AUGUST 4, 2022

Increased focus on constituent experience is pushing agencies to expand and redesign their digital services. Government services have lagged behind retail, but constituent expectations haven’t. But agencies, under pressure from constituents, can stumble when trying to increase digital services. Avoid These Mistakes.

Constituents 59

Constituents Strategic Planning Budgeting Legislation 59

GovLoop

DECEMBER 23, 2024

Transparent data collection and dissemination through federal/local collaborations help constituents trust in and engage with the data. You cant leave all those people behind, but you cant also ignore the next generation who wants to engage in a different way, Barker said. But the key to it, in many ways, is exactly the same.

Elected Officials 99

Elected Officials Constituents Engagement Communications 99

GovLoop

JUNE 6, 2024

Improving public trust and engagement doesn’t happen by chance. And agencies should realize that their audiences are ever-changing, said Carolina Prieto, Solution Advisor for Digital Communications with Granicus, a company that provides digital experiences to help agencies better serve their constituents. We don’t want to be guessing.

Outreach 52

Outreach Engagement Constituents Campaign 52

GovLoop

FEBRUARY 20, 2024

When well-designed, it improves constituent experiences (CX) and promotes equity and engagement. A new term to some, “civic tech” relates to technology that directly facilitates CX, constituent experience or communication. Civic tech makes it easier for people to interact with government agencies.

Constituents 81

Constituents Urban Planning Communications Government Agency 81

GovLoop

NOVEMBER 28, 2022

Positive engagement is crucial for citizens’ trust in government and affirms the contract between the government and their constituents. That piece is really, really important,” said Red Hat’s Kevin Tunks, who helps agencies revamp their engagement capabilities. Transforming Engagement Channels. Get the Guide.

Engagement 59

Engagement Constituents Implementation Government 59

GovLoop

FEBRUARY 10, 2023

More constituents than ever expect efficient digital outreach and service options. They want to easily navigate and find information on your website or social media, to respond to citizen surveys, learn when meetings are so they can attend, and find the right contact person so they can ask questions. Join us online Wednesday, Feb.

Engagement 52

Engagement Social Media Constituents Outreach 52

GovLoop

DECEMBER 18, 2024

Improving public trust and engagement doesnt happen by chance. And agencies should realize that their audiences are ever-changing, said Carolina Prieto, Solution Advisor for Digital Communications with Granicus, a company that provides digital experiences to help agencies better serve their constituents. We dont want to be guessing.

Outreach 59

Outreach Engagement Constituents Campaign 59

Google Public Sector

APRIL 21, 2023

Government workers and constituents alike are spending exorbitant amounts of time completing and processing documents by hand, which can drive exhaustion and frustration. Document AI for the government empowers organizations to leverage Google machine learning to classify, split, and extract information to speed processing and analysis.

Constituents 105

Constituents Translation Government Employee Government 105

Google Public Sector

OCTOBER 19, 2023

In practice, this could mean generative AI serves as a brainstorming assistant to draft and iterate content or drive conversational, real-time interactions with constituents on agency websites. Informed decisions require information, and collecting the right inputs can take time.

Public Sector 100

Public Sector Security Constituents Transportation 100

GovLoop

FEBRUARY 12, 2024

An interview with Marty Sullivan, Director of the Arkansas Administrative Office of the Courts, and Tim Holthoff, Director of the Arkansas Court Information Systems Division Arkansas has long been a national leader in providing public access to court information. That wastes time and effort and can lead to arrest warrants.

Constituents 96

Constituents Management Accountability Communications 96

GovLoop

DECEMBER 6, 2022

But in the past, the city struggled to get feedback about the project from many stakeholders and constituents. In-person meetings are tough for people to attend because of work schedules, childcare needs, and mobility and health limitations, for instance — challenges that could prevent many constituents from participating.

Constituents 59

Constituents Parks And Recreation Outreach Engagement 59

GovPilot

JULY 4, 2024

Local government officials will often face uphill battles when it comes to getting constituents engaged with their websites. It's not just about providing valuable information; it is also about making sure that information is accessible and interesting enough to draw people in.

Constituents 52

Constituents Government Local Government Engagement 52

AWS Public Sector Blog

SEPTEMBER 19, 2023

By leveraging AWS to develop the next generation of GovTech technology, the startups aim to address justice and public safety challenges, such as increasing community engagement, deterring crime, and reducing recidivism. 911 call centers are facing unprecedented challenges, with high call volumes, legacy technology, and short staffing.

Public Safety 135

Public Safety Public Sector Laws Supervision 135

GovLoop

OCTOBER 26, 2023

It takes teamwork — and a lot of it — to keep agencies operating, meeting missions and providing for constituents. At AmeriCorps, that meant embedding DEIA in human resources and strategic plans and engaging with all stakeholders. “We More information about the NextGen sessions and speakers is available here.

Strategic Planning 119

Strategic Planning Government Employee Constituents Engagement 119

GovLoop

MAY 12, 2023

But in the past, the city struggled to get feedback about the project from many stakeholders and constituents. Brianna Skowera, the city’s Director of Information Systems, has goals for community involvement that go beyond a physical presence at public meetings. Digital platforms need to work with the public’s lives to be inclusive.

Constituents 52

Constituents Parks And Recreation Outreach Engagement 52

GovLoop

NOVEMBER 7, 2022

Now comes the hard part: keeping pace with constituents who’ve loved what they’ve seen and are looking for more. GHVP has made the Zendesk platform the go-to resource for GHVP providers and state employees, using it to centralize all relevant information for providers to access easily with one click.

Constituents 59

Constituents Communications Engagement Housing 59

GovLoop

JANUARY 25, 2024

“That will help you identify specific and meaningful opportunities to help, versus generic goals of giving people more access to your services or helping them find information on your website.” • Be cognizant of how you frame your goals.

Constituents 104

Constituents Communications Management Engagement 104

GovLoop

DECEMBER 12, 2023

Executive Order 14058 made CX a top federal priority and linked it to rebuilding trust in government, while at the state and local levels, organizations have long focused on constituent services as their bread and butter. This article appeared in our guide, “ Tools and Tactics for Employee Engagement.”

Constituents 96

Constituents Leadership Government Agency Government 96

AWS Public Sector Blog

AUGUST 9, 2023

In this walkthrough, learn how to extract, analyze, and interpret relevant information from paper-based Medicaid claims forms. Users can automate document processing and action on the extracted information. This solution then analyzes and helps interpret the extracted information with the use of a dashboard, in near real-time.

Public Sector 52

Public Sector Accountability Management Constituents 52

GovLoop

FEBRUARY 26, 2024

Government agencies have a lot riding on improving their constituents’ customer experience (CX), and they understand the consequences. In fact, one in three respondents to a Salesforce survey said that trust affects their willingness to share personal information with government.

Constituents 105

Constituents Government Public Sector Development 105

AWS Public Sector Blog

DECEMBER 15, 2022

Now, agencies can build upon these changes by modernizing their systems with intelligent automation—transitioning from reactive to proactive engagements with their citizens. How AWS can help improve constituent services. Figure 1: Modernized proactive outreach for departments of motor vehicles.

Constituents 52

Constituents Outreach Communications Engagement 52

GovLoop

APRIL 9, 2024

It’s a broad yet targeted strategy, and it breaks down into what Lee calls “four phases of communication” that trace the employee experience: awareness, consideration, decision, and engagement and retention. Engagement rates jumped by 64% — in part, because ODOT analyzed data to understand what resonated with its audience.

Communications 59

Communications Engagement Legislation Constituents 59

American City & Country

AUGUST 28, 2024

Digitizing administrative processes, automating routine tasks and utilizing data analytics for better, more informed decision-making can lead to significant savings. Regularly updating financial models and engaging in long-term fiscal strategy development can provide a clearer roadmap for sustainability.

Government 97

Government Budgeting Public Sector Sustainability 97

AWS Public Sector Blog

MARCH 21, 2023

At times, the documents were incomprehensible, which could result in incorrect information. In one Georgia city, city hall employees were overwhelmed with calls from citizens asking for information about the community. With the help of TensorIoT, Citibot has increased citizen engagement with local government by 94%.

Public Sector 98

Public Sector Nonprofit Operations Local Government 98

GovLoop

JULY 3, 2023

Externally, a coherent and deliberate approach to identity can help drive improved constituent engagements, meeting rising citizen expectations around their government encounters. Data accuracy: Data drives security; information about devices and end users can be used to design and implement identity-based safeguards.

Security 95

Security Government Management Coordinator 95

AWS Public Sector Blog

MARCH 28, 2024

In this post, we will explore how to build a multilingual contact center that can provide near real-time assistance for a non-English-speaking constituent from an English-speaking agent. The constituent calls the main contact center number. The constituent’s voice is streamed near real time using Amazon Kinesis Data Streams.

Translation 80

Translation Constituents Public Sector Local Government 80

Rebuilding Place in Urban Space

DECEMBER 5, 2023

The second cohort of the county's Community Planning Lab wrapped up last month after the class spent weeks learning about urban development and design, planning and zoning, public engagement, affordable housing, transportation, land use and more. Citizen engaged planning practice. Photo: David Jackson, Park Record.

Engagement 52

Engagement Parks And Recreation Elected Officials Transportation 52

Google Public Sector

OCTOBER 16, 2023

For two decades, we have leveraged the power of AI to organize the world’s information and make it useful to people, businesses, and public organizations. Fueling a digital future together Constituents expect their governments to deliver secure, personalized experiences comparable to those offered by private enterprises.

Public Sector 88

Public Sector Government Constituents Security 88

Government Technology Insider

OCTOBER 30, 2024

As state Health and Human Services agencies explore new ways to improve constituent service and outcomes, they are identifying new AI use cases to solve some of HHSs biggest problems. While foundational challenges such as constituent engagement and workforce effectiveness remain, the ways in which agencies measure success are evolving.

Constituents 52

Constituents Implementation Social Services Public Face 52

AWS Public Sector Blog

SEPTEMBER 27, 2023

Public health agencies know that modernizing their technology infrastructure is necessary to avoid disruptions to program operations and create new opportunities to serve their constituents. The State of Arizona’s WIC migration journey with AWS AZDHS leadership recognized the need to begin their WIC modernization journey by migrating to AWS.

Public Health 80

Public Health Accountability Leadership Management 80

GovPilot

APRIL 9, 2024

While dealing with these daily tasks, local government officials also must ask themselves the question, “How can we effectively share information and better communicate with our constituents?” Officials are the conduits by which communities seek representation and progress.

Press Release 52

Press Release Local Government Constituents Government 52

GovLoop

APRIL 29, 2024

At GovLoop, we’re always excited to offer meaningful online training to government employees who need to stay up to date on the latest technology and trends in order to serve constituents effectively. Are they actively engaged with your services or do things feel chilly? Join us online Wednesday, May 22 from 2-2:50 p.m.

Government Employee 59

Government Employee Constituents Leadership Security 59

GovLoop

MARCH 27, 2024

PT to learn how these technologies will not only shape your career in the future, but also the priorities of upcoming administrations. Join us online Monday, April 15 at 4 p.m. PT to hear from a government CX expert about how to ramp up the effectiveness of your public surveys.

Budgeting 80

Budgeting Constituents Development Public Sector 80

AWS Public Sector Blog

JULY 11, 2024

Majerus will be joined by Amanda Crawford, the executive director of Texas Department of Information Resources (TXDIR) and the chief information officer (CIO) for the State of Texas; and Heather Lyke, the director of athletics at the University of Pittsburgh.

Education 81

Education Local Government Public Sector Public Safety 81

The Whistle Post

JULY 1, 2024

The Stamford Partnership is a public-private consortium that brings together various constituencies and stakeholders to identify needs and improve the quality of life across Southwest Connecticut. million earmarked for employer engagement and workforce training by the co-conveners of the Southwest Connecticut Tech Hub.

Economic Development 59

Economic Development Constituents Development Engagement 59

GovLoop

DECEMBER 11, 2023

It’s a broad yet targeted strategy, and it breaks down into what Lee calls “four phases of communication” that trace EX: awareness, consideration, decision, and engagement and retention. Recruitment messages became more engaging, featured personal employee stories and generated a more enthusiastic response from recipients.

Engagement 52

Engagement Communications Constituents Public Sector 52

GovLoop

JANUARY 9, 2024

An interview with Marty Sullivan, Director of the Arkansas Administrative Office of the Courts, and Tim Holthoff, Director of the Arkansas Court Information Systems Division Arkansas has long been a national leader in providing public access to court information. That wastes time and effort and can lead to arrest warrants.

Constituents 64

Constituents Management Accountability Communications 64