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Building a multilingual contact center for Medicaid agencies on AWS

AWS Public Sector Blog

Relying on manual methods to record and create content in different languages can hinder the timeliness of implementation. In this post, we will explore how to build a multilingual contact center that can provide near real-time assistance for a non-English-speaking constituent from an English-speaking agent.

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Enhance productivity with Amazon Bedrock Agents and Powertools for AWS Lambda

AWS Public Sector Blog

Limited access to real-time data prevents LLMs from providing current and actionable insights, while integration difficulties with existing systems and strict compliance requirements further complicate implementation. Amazon Bedrock Agent : The interface for orchestration and task analysis through which users engage with the solution.

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Announcing new AWS data connector for popular nonprofit CRM: Blackbaud Raiser’s Edge NXT

AWS Public Sector Blog

With improved data insights, nonprofits can personalize communications with constituents, strengthen donor relationships, enhance operational efficiencies, and more. You can implement these solutions yourself, with help from AWS Partners, or with AWS Professional Services (AWS ProServe).

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The AWS approach to accelerating innovation and procurement with state agencies

AWS Public Sector Blog

Despite a common misconception about government, state agencies regularly innovate on behalf of their constituents. We also provide tips for accelerating procurement and maintaining visibility over rapidly implemented workloads. The DHHS took an innovative approach to implement a solution rapidly.

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Digital Constituent Services: 3 Mistakes to Avoid

GovLoop

Increased focus on constituent experience is pushing agencies to expand and redesign their digital services. Government services have lagged behind retail, but constituent expectations haven’t. But agencies, under pressure from constituents, can stumble when trying to increase digital services. Avoid These Mistakes.

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Thinking Through Your Modernization Journey

GovLoop

As you make your services more accessible online for your constituents, unfortunately, it can also open the door to cyber criminals. That means you must implement security measures that protects sensitive data from unauthorized access. Have you strategized and budgeted for enhanced security?

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A Trust-Engagement Model: Intuitive, Sequenced and Service-Oriented

GovLoop

Positive engagement is crucial for citizens’ trust in government and affirms the contract between the government and their constituents. That piece is really, really important,” said Red Hat’s Kevin Tunks, who helps agencies revamp their engagement capabilities. Transforming Engagement Channels. Get the Guide.