Google Public Sector

APRIL 25, 2024

New York is leading the way, embracing this technological shift, using generative AI (gen AI) to revolutionize how the government serves its constituents. Enhanced Engagement: Sullivan County is utilizing gen AI solutions powered by Google Cloud to enhance citizen interactions. It's already making a difference today.

Public Sector 86

Public Sector Constituents Strategic Planning Implementation 86

GovLoop

JUNE 14, 2024

From being a compassionate and strong leader to implementing an innovative solution for a challenge in your agency, there are a lot of ways that govies can leave a good, lasting impression on constituents. This person will push the envelope to find innovative ways to share their message while keeping employees and stakeholders engaged.

Government 102

Government Public Service Communications Constituents 102

GovLoop

MAY 18, 2023

For San Francisco to engage its diverse population, it needs to focus on accessibility. We’re now figuring out all that’s involved in implementing those recommendations,” she said. That observation — that accessibility benefits more than a small group of outliers — underlies Kaplan’s advice on engaging the whole community.

Engagement 59

Engagement Outreach Campaign Constituents 59

GovLoop

DECEMBER 2, 2022

For San Francisco to engage its diverse population, it needs to focus on accessibility. We’re now figuring out all that’s involved in implementing those recommendations,” she said. That observation — that accessibility benefits more than a small group of outliers — underlies Kaplan’s advice on engaging the whole community.

Engagement 59

Engagement Outreach Campaign Constituents 59

GovLoop

DECEMBER 6, 2022

But in the past, the city struggled to get feedback about the project from many stakeholders and constituents. In-person meetings are tough for people to attend because of work schedules, childcare needs, and mobility and health limitations, for instance — challenges that could prevent many constituents from participating.

Constituents 59

Constituents Parks And Recreation Outreach Engagement 59

GovLoop

OCTOBER 26, 2023

It takes teamwork — and a lot of it — to keep agencies operating, meeting missions and providing for constituents. The Office of Personnel Management charged federal agencies to develop and implement diversity, equity, inclusion and accessibility (DEIA) plans. Government employees don’t operate in a vacuum.

Strategic Planning 119

Strategic Planning Government Employee Constituents Engagement 119

GovLoop

JULY 3, 2023

Externally, a coherent and deliberate approach to identity can help drive improved constituent engagements, meeting rising citizen expectations around their government encounters. Data accuracy: Data drives security; information about devices and end users can be used to design and implement identity-based safeguards.

Security 95

Security Government Management Coordinator 95

GovLoop

MAY 12, 2023

But in the past, the city struggled to get feedback about the project from many stakeholders and constituents. Skowera not only sees engagement benefits from offering virtual options, but also environmental and budgetary advantages. Skowera thinks that implementing new technologies is like constructing a new building. “I

Constituents 52

Constituents Parks And Recreation Outreach Engagement 52

American City & Country

AUGUST 28, 2024

To effectively navigate the fiscal cliff, municipalities can implement the following combination of measures: Leverage technology : Adopt technological solutions to streamline operations, improve efficiency and reduce costs. Regularly publish detailed financial reports, hold public forums, and engage the community in budget discussions.

Government 97

Government Budgeting Public Sector Sustainability 97

GovLoop

APRIL 18, 2024

The objective is to implement strategies that effect and control change and help people adapt to it. Clunky, old, public facing systems frustrate constituents and reduce engagement, she said. What is Change Management? 6 Steps to Success But great rewards are possible with effective change management.

Legislation 105

Legislation Public Face Government Employee Leadership 105

GovLoop

FEBRUARY 26, 2024

Government agencies have a lot riding on improving their constituents’ customer experience (CX), and they understand the consequences. For many applications — including those constituents interact with — low-code automated testing is the fastest, most efficient and most effective way to improve software performance.

Constituents 105

Constituents Government Public Sector Development 105

Government Technology Insider

OCTOBER 30, 2024

As state Health and Human Services agencies explore new ways to improve constituent service and outcomes, they are identifying new AI use cases to solve some of HHSs biggest problems. While foundational challenges such as constituent engagement and workforce effectiveness remain, the ways in which agencies measure success are evolving.

Constituents 52

Constituents Implementation Social Services Public Face 52

AWS Public Sector Blog

MARCH 28, 2024

Relying on manual methods to record and create content in different languages can hinder the timeliness of implementation. In this post, we will explore how to build a multilingual contact center that can provide near real-time assistance for a non-English-speaking constituent from an English-speaking agent.

Translation 80

Translation Constituents Public Sector Local Government 80

Google Public Sector

OCTOBER 16, 2023

Our partners help local, state, and federal agencies define their technological needs and curate solutions that leverage their existing technology investments and create new opportunities via modern digital tools to better serve their constituents. In Dearborn, Mich.,

Public Sector 88

Public Sector Government Constituents Security 88

AWS Public Sector Blog

JULY 18, 2023

With improved data insights, nonprofits can personalize communications with constituents, strengthen donor relationships, enhance operational efficiencies, and more. You can implement these solutions yourself, with help from AWS Partners, or with AWS Professional Services (AWS ProServe).

Nonprofit 52

Nonprofit Fundraising Constituents Public Sector 52

Government Technology Insider

FEBRUARY 14, 2023

Filling out paper forms can be a confusing and time-consuming process for constituents. Chamber of Commerce Technology Engagement Center (C_TEC), in 2021 constituents spent 10.5 Since paper forms take longer to process than digital forms, constituents are therefore waiting longer to receive the services and funds they need.

Government 52

Government Constituents Implementation Transportation 52

AWS Public Sector Blog

AUGUST 6, 2024

Despite a common misconception about government, state agencies regularly innovate on behalf of their constituents. We also provide tips for accelerating procurement and maintaining visibility over rapidly implemented workloads. The DHHS took an innovative approach to implement a solution rapidly.

Accountability 72

Accountability Public Sector Implementation Development 72

Rebuilding Place in Urban Space

DECEMBER 5, 2023

The second cohort of the county's Community Planning Lab wrapped up last month after the class spent weeks learning about urban development and design, planning and zoning, public engagement, affordable housing, transportation, land use and more. Citizen engaged planning practice. Photo: David Jackson, Park Record.

Engagement 52

Engagement Parks And Recreation Elected Officials Transportation 52

GovLoop

AUGUST 27, 2024

Lacking unified channels and data sources: Fragmented experiences across communication channels can discourage public engagement and require employees to duplicate tasks as they move through multiple systems to support the public’s information needs. The solution?

Constituents 52

Constituents Communications Implementation Engagement 52

GovLoop

APRIL 29, 2024

At GovLoop, we’re always excited to offer meaningful online training to government employees who need to stay up to date on the latest technology and trends in order to serve constituents effectively. PT to hear from state and local government leaders about how to implement zero-trust principles. ET/11-11:50 a.m.

Government Employee 59

Government Employee Constituents Leadership Security 59

Google Public Sector

OCTOBER 16, 2023

Jay Marwaha, Founder and CEO, Syntasa Burwood Group , a leading systems integrator, and winner of Google Cloud Partner of the Year 2023 for the US Education market partnered with Google to implement Cloud Lab, an automated resource provisioning solution, at a large research university in Illinois.

Public Sector 95

Public Sector Education Government Agency Constituents 95

GovPilot

NOVEMBER 30, 2023

Local government officials serve as the backbone of community governance, holding the responsibility of representing the interests of their constituents and overseeing the functioning of local administrative affairs.

Constituents 52

Constituents Local Government Budgeting Implementation 52

AccessE11

FEBRUARY 20, 2024

In the current landscape of municipal management, the shift towards digital engagement tools for managing citizen feedback has become increasingly crucial. Citizens are looking for ways to engage with their local governments that align with their daily use of technology.

Local Government 52

Local Government Engagement Social Media Management 52

GovLoop

JULY 31, 2023

The choice of a new platform, app or automation must be driven by the value for constituents and how well-suited the new technology is to their abilities and needs. As you analyze the issues your CX upgrade will address, think about your constituents’ everyday lived experiences. It’s entirely possible.

Constituents 52

Constituents Coordinator Implementation Management 52

GovLoop

DECEMBER 2, 2022

The New Year is quickly approaching, and now’s the time to reflect back on hard-earned accomplishments, while getting into an innovative mindset to best serve your constituents in the future. The Best in Gov Virtual Summit on Dec. The summit will kick off at 1:30-3 p.m. The summit will kick off at 1:30-3 p.m. ET/10:30 a.m. -12

Public Sector 52

Public Sector Constituents Accountability Public Service 52

GovLoop

JUNE 12, 2024

Data and Constituent Interaction Contact is everything. According to a Civic Plus survey, constituents who access their city’s website more than once a month have almost five times the amount of trust in their city than those who access it infrequently.

Constituents 59

Constituents Local Government Advocacy Public Safety 59

GovLoop

JANUARY 3, 2023

Agencies had their rules, and constituents had to navigate them to get the services they needed. Morton’s vision of the future is one in which all of government is structured around providing the best constituent experience. There was a time when government paid little attention to what we now call “customer experience” (CX).

Constituents 64

Constituents Government Agency Operations Government 64

GovLoop

NOVEMBER 17, 2023

Once you have the systems integrator, you’ll need design development and implementation RFPs. You leave the existing system in place, doing what it’s supposed to do, but modernize engagement [with it],” Oskuie explained. Putting It in Place Successful implementation requires good communication between program managers and IT employees.

Local Government 52

Local Government Communications Social Services Constituents 52

AWS Public Sector Blog

SEPTEMBER 27, 2023

Public health agencies know that modernizing their technology infrastructure is necessary to avoid disruptions to program operations and create new opportunities to serve their constituents. The AWS whitepaper Disaster recovery options in the cloud describes how the architecture can be extended to implement disaster recovery.

Public Health 80

Public Health Accountability Leadership Management 80

AWS Public Sector Blog

FEBRUARY 2, 2024

Improving project success Ensuring project success takes a commitment from the top and an engaged, experienced team. Including state leadership as part of the team from the up-front planning through implementation ensures alignment in making the change. Have you identified your stakeholders?

Operations 75

Operations Local Government Security Public Sector 75

AWS Public Sector Blog

SEPTEMBER 25, 2023

Collaborating with industry can in turn accelerate innovation through to practical implementation. Fostering innovation means creating the right environment with supporting processes that enable university researchers, students, and external partners to engage effectively.

Sustainability 81

Sustainability Education Public Sector Stewardship 81

GovLoop

AUGUST 1, 2024

” and get use cases from agencies that have implemented successful modern workforce strategies. And there could be a variety of reasons for that – budgetary, communication, implementation or even just awareness. Join us online Tuesday, Aug. 20 from 2-2:50 p.m. ET/11-11:50 a.m.

Leadership 59

Leadership Management Implementation Constituents 59

Social Pinpoint

DECEMBER 5, 2022

Learn how you can also create positive project outcomes with your online community engagement platform of choice. DCTA needed a flexible suite of community engagement tools to carry this off in a short amount of time. The first installment will focus on effectively planning a public involvement initiative.

Transportation 52

Transportation Community Engagement Engagement Public Transportation 52

Government Technology Insider

DECEMBER 9, 2021

Our goal is for North Carolina to deliver seamless and easy access, at constituents’ fingertips, to the full array of governmental services that enhance their living, learning, working, and recreation. And, by constituents, I mean businesses and visitors to our state, as well as residents. What is North Carolina doing?

Constituents 52

Constituents Security Implementation Government 52

AWS Public Sector Blog

APRIL 17, 2023

Citizens expect to engage with their local government in the same fast, digital manner that they communicate in their daily lives. Public sector customers are using AWS to digitally transform their citizen engagement and service delivery management applications. million residents.

Public Sector 52

Public Sector Local Government Management Education 52

Google Public Sector

JUNE 29, 2020

Our Rapid Response Virtual Agent program can help agencies quickly develop and implement customized Contact Center AI virtual agents to respond to customers’ questions over chat, voice, and social channels—and deliver that information 24/7. And the Virtual Phone Agent is answering 40,000 calls per day during after-hours.

Social Services 52

Social Services Government Constituents Supervision 52

AWS Public Sector Blog

AUGUST 17, 2023

The top four concerns that SMAs have shared are outreach and engagement, staffing shortages, returned mail, and reporting capabilities. Conclusion State Medicaid agencies can support their members and staff in the face of staffing shortages by implementing automated outbound calls to support Medicaid unwinding.

Campaign 52

Campaign Outreach Public Sector Constituents 52