AWS Public Sector Blog

FEBRUARY 28, 2023

For nearly a year, Amazon Web Services (AWS) has supported SMAs with in-house Medicaid expertise to identify unwinding issues and develop solutions to address them. The top four concerns that SMAs have shared are in approaching outreach and engagement, staffing shortages, returned mail, and reporting capabilities.

Outreach 130

Outreach Public Sector Engagement Constituents 130

GovLoop

JANUARY 3, 2025

Journey maps are one of the most effective and perhaps underutilized ways of understanding what constituents experience and how best to serve them. The maps help agencies set priorities, allocate resources and identify process improvements, and they help ensure that government services are accessible and seamless. Heres how journey maps work.

Leadership 59

Leadership Social Media Housing Constituents 59

AWS Public Sector Blog

AUGUST 17, 2023

For more than a year, Amazon Web Services (AWS) has supported SMAs with in-house Medicaid expertise to identify unwinding issues and develop solutions to address them. The top four concerns that SMAs have shared are outreach and engagement, staffing shortages, returned mail, and reporting capabilities.

Campaign 130

Campaign Outreach Public Sector Constituents 130

The Stoop (NYU Furman Center)

AUGUST 25, 2021

Code enforcement is a vital piece of effective housing policy, playing a role in both residents’ health and safety and in the cost of providing and maintaining housing. Housing and building codes vary in their relative focus on conditions at the individual unit or neighborhood level. Proactive and Reactive Enforcement.

Housing 52

Housing Local Government Constituents Laws 52

AWS Public Sector Blog

MARCH 31, 2023

For nearly a year, Amazon Web Services (AWS) has supported SMAs with in-house Medicaid expertise to identify unwinding issues and develop solutions to address them. The top four concerns that SMAs have shared for unwinding are constituent outreach and engagement, staffing shortages, returned mail, and reporting capabilities.

Outreach 130

Outreach Public Sector Constituents Campaign 130

GovLoop

NOVEMBER 7, 2022

Now comes the hard part: keeping pace with constituents who’ve loved what they’ve seen and are looking for more. Zendesk has helped the Georgia Housing Voucher Program (GHVP) adopt an omnichannel approach to customer service. More Engagement, More Trust. Managing Multiple Channels. A Study in Complexity.

Constituents 59

Constituents Communications Engagement Housing 59

GovLoop

JULY 27, 2023

People: Adopting a Customer-centric Mindset A 2021 study by Deloitte notes a close link between employee engagement and customer satisfaction, citing the Indiana BMV contact center as an example. From a constituent perspective, such behavior diminishes trust in government as a whole, Deloitte found. The team cut the online prices $5.00

Constituents 98

Constituents Engagement Housing Management 98

AWS Public Sector Blog

MARCH 15, 2023

Nonprofit innovators from across the country led live sessions for other nonprofit leaders about how they’re innovating with cloud technology and engaging their communities. We’ve seen some of the biggest and most innovative ideas come from IMAGINE Grant applicants. Learn more about how to apply for the AWS IMAGINE Grant here.

Nonprofit 130

Nonprofit Public Sector Leadership Engagement 130

GovLoop

DECEMBER 8, 2022

We do still have a lot of our constituents that are in fear of trying things out.”. Taylor’s office is tackling that last piece and has been working since the spring to assemble an outreach and engagement team. This article appears in our “ Guide to Building Constituent Engagement.” Get the guide. Favorite.

Outreach 59

Outreach Constituents Nonprofit Engagement 59

Rebuilding Place in Urban Space

DECEMBER 5, 2023

The second cohort of the county's Community Planning Lab wrapped up last month after the class spent weeks learning about urban development and design, planning and zoning, public engagement, affordable housing, transportation, land use and more. Citizen engaged planning practice. Photo: David Jackson, Park Record.

Engagement 52

Engagement Parks And Recreation Elected Officials Transportation 52

GovPilot

MARCH 16, 2023

New Jersey recently passed new legislation to expedite construction processes by codifying a 3 business day turnaround for inspections of affordable housing construction sites when an inspection is requested by the developer.

Housing 52

Housing Legislation Development Constituents 52

GovLoop

AUGUST 28, 2024

Eddy, Director, Homeland Security Programs, Pacific Northwest National Laboratory Kevin Walsh, Director, Information Technology and Cybersecurity team, GAO How Plain Language Improves Constituent Engagement Plain language is an absolutely core component of effective CX, but is it prioritized at your organization?

Development 52

Development Public Affairs Constituents Management 52

GovLoop

JUNE 12, 2024

Priorities for States Each year, the National Association of State Chief Information Officers (NASCIO) publishes federal advocacy priorities that represent areas of focus for the upcoming year and how states can collaborate with federal agencies, Congress, the White House and strategic partners.

Constituents 59

Constituents Local Government Advocacy Public Safety 59

Rebuilding Place in Urban Space

APRIL 19, 2023

My intended thesis was around urban planning and civic participation and engagement, because local land use issues are the issue most likely to get people involved in local civic affairs, other than having children and being involved in education issues. Filling sandbags at Sugar House Park, Salt Lake City.

Parks And Recreation 52

Parks And Recreation Elected Officials Engagement Advocacy 52

GovLoop

APRIL 29, 2024

At GovLoop, we’re always excited to offer meaningful online training to government employees who need to stay up to date on the latest technology and trends in order to serve constituents effectively. Are they actively engaged with your services or do things feel chilly? Join us online Wednesday, May 22 from 2-2:50 p.m.

Government Employee 59

Government Employee Constituents Leadership Security 59

GovLoop

JANUARY 3, 2023

Agencies had their rules, and constituents had to navigate them to get the services they needed. Morton’s vision of the future is one in which all of government is structured around providing the best constituent experience. There was a time when government paid little attention to what we now call “customer experience” (CX).

Constituents 65

Constituents Government Agency Operations Government 65

GovLoop

AUGUST 30, 2024

Granicus Experience Group To help agencies achieve their CX objectives — ultimately supporting critical mission goals — Granicus’ in-house team, the Granicus Experience Group (GXG), is a strategic digital and communications starting point, Ainsbury said. This personalized approach is “at the root of all that we do,” said Ainsbury.

Outreach 52

Outreach Constituents Engagement Budgeting 52

GovLoop

JUNE 11, 2024

The concept of evidence-based policymaking — the idea that policies should be developed and refined based on hard data, not just hunches — can play a critical role in helping state and local agencies identify and mitigate systemic issues that undermine government’s ability to serve all constituents. The result?

Public Health 52

Public Health Constituents Nonprofit Local Government 52

GovLoop

AUGUST 1, 2024

Customs and Border Protection Prakhar Bajpai, Senior Data Scientist, City of Austin & 2023 NextGen Public Service Award Winner Meeting Your Constituents Where They Are: Exploring Multi-Channel CX Concepts With so many ways to connect with citizens, it essential to have a strategy in place for support multi-channel efforts.

Leadership 59

Leadership Management Implementation Constituents 59

AWS Public Sector Blog

JULY 31, 2024

Just as a shaky foundation undermines even the sturdiest house, flawed data diminishes the value of the most advanced algorithms. AWS continuera de remettre en cause les demandes de données inappropriées et de fournir des preuves de conformité et des engagements contractuels.

Government 189

Government Public Sector Security Budgeting 189

GovLoop

JUNE 6, 2023

The city sends mobile phone surveys directly to its homeless constituents. In the initial survey, a team from the University of Southern California (USC) and the University of California, Los Angeles asked homeless individuals about their health, living conditions and housing preferences.

Housing 52

Housing Constituents Regulations Management 52

GovLoop

FEBRUARY 29, 2024

They’ll cover topics such as employee and constituent engagement, artificial intelligence, data use and literacy, cybersecurity, diversity and inclusion, and more. Using her master’s degree in Adult Education, Amy has prepared trainings ranging from engaging the media and effective interviews to creating public service ambassadors.

Leadership 59

Leadership Public Sector Development Communications 59

Let's Talk Parks

FEBRUARY 21, 2022

But outside of our accreditation, our programming evaluation is a big component, making sure that we’re actually giving our constituents what they need. So our admin office house here, along with other recreation programs as well. I do spend a good part of my day focusing on that. And you guys have a beautiful park. Chris: Yes.

Parks And Recreation 130

Parks And Recreation Development Budgeting Management 130

Disaster Planning and Emergency Management

FEBRUARY 6, 2020

In many modern cities, the development of a collective consciousness is hampered by the problems of urban living: expensive, sub-standard housing, which is in short supply; exploitation through poor, badly remunerated working conditions; pollution, overcrowding, and so on. This must be stronger than factionalism in the constituent population.

Laws 52

Laws Management Translation Community Engagement 52

AWS Public Sector Blog

NOVEMBER 29, 2022

Kennedy Center for the Performing Arts is leveraging a data warehouse and AI and ML to develop a multi-faceted view of their constituent data, which will enable the organization to expand and personalize its donor outreach. The John F.

Nonprofit 246

Nonprofit Public Sector Outreach Constituents 246

Microsoft Public Sector

NOVEMBER 21, 2022

As the privacy landscape continues to evolve, the way that government organizations respond to privacy regulations will be critical to maintaining their privacy posture and responding to constituent requests. Microsoft Viva Connections is your gateway to a modern employee experience designed to keep everyone engaged and informed.

Public Sector 98

Public Sector Security Communications Government 98

Google Public Sector

OCTOBER 16, 2024

A Playbook for Minting the New Chief AI Officer According to the White House Executive Order on AI , every federal agency will need to fill the role of Chief Artificial Intelligence Officer (CAIO) by the end of this year. federal agencies navigating the evolving CAIO role¹. federal agencies navigating the evolving CAIO role¹.

Public Sector 143

Public Sector Security Cultivation Public Service 143

GovLoop

FEBRUARY 26, 2024

Government agencies have a lot riding on improving their constituents’ customer experience (CX), and they understand the consequences. For many applications — including those constituents interact with — low-code automated testing is the fastest, most efficient and most effective way to improve software performance.

Constituents 106

Constituents Government Public Sector Development 106

The Stoop (NYU Furman Center)

MARCH 10, 2023

The average guarantee fee (G-fee) of Freddie Mac and Fannie Mae, the two government-sponsored enterprises (GSEs), who currently finance about half of the nearly $13 trillion of outstanding first-lien single-family mortgages in the country, 1 is among the most closely-watched numbers by housing finance policymakers and the mortgage lending industry.

Press Release 52

Press Release Housing Regulations Implementation 52

Rebuilding Place in Urban Space

FEBRUARY 18, 2025

," (2013) Civic assets as a network The "change isn't that simple" entry discusses multiple cities with wide-ranging anchor project development with branding similarities to the "Signature Streets" proposal. Other cities have differently named similar organizations. Generally, they have the power to weigh in on matters before government bodies.

Transportation 52

Transportation Parks And Recreation Economic Development Urban Planning 52

AWS Public Sector Blog

OCTOBER 20, 2022

The Government Technology Agency of Singapore (GovTech) builds on the agility and performance of the AWS Cloud to drive social impact for constituents. Rajagopal shared how ST Engineering migrated more than 1,000 workloads into the cloud, enabled by in-house cloud practitioners.

Public Sector 130

Public Sector Education Government Communications 130

Public Policy Blog

JANUARY 12, 2016

and making it possible for them to engage, respond, and share the President’s speech themselves in new and different ways.” These efforts build on previous White House efforts to connect with users across a range of social media sites and make the experience of the speech appropriate to each platform. No small feat.

Social Media 40

Social Media Housing Engagement Accountability 40

AWS Public Sector Blog

APRIL 28, 2025

Providing access for everyone to engage in the digital world is critical. Better performance and engagement : When PDFs are designed with accessibility in mind, they become more user-friendly and intuitive for all readers, regardless of their abilities. This can enhance the overall user experience and engagement with the content.

Public Sector 130

Public Sector Education Engagement Housing 130