GovLoop

FEBRUARY 20, 2024

Civic tech makes it easier for people to interact with government agencies. When well-designed, it improves constituent experiences (CX) and promotes equity and engagement. A new term to some, “civic tech” relates to technology that directly facilitates CX, constituent experience or communication.

Constituents 81

Constituents Urban Planning Communications Translation 81

AWS Public Sector Blog

NOVEMBER 3, 2023

Our partnership with Kiip is changing the way people in Los Angeles engage with the homeless response system by empowering individuals with a resource to store their most vital documents securely,” said Ben Kay, Associate Director of HOPICS for Access and Triage. From that start, HOPICS has helped thousands of individuals.

Public Sector 298

Public Sector Housing Outreach Security 298

Google Public Sector

APRIL 25, 2024

New York is leading the way, embracing this technological shift, using generative AI (gen AI) to revolutionize how the government serves its constituents. Enhanced Engagement: Sullivan County is utilizing gen AI solutions powered by Google Cloud to enhance citizen interactions. It's already making a difference today.

Public Sector 105

Public Sector Constituents Strategic Planning Implementation 105

AWS Public Sector Blog

FEBRUARY 2, 2024

Improving project success Ensuring project success takes a commitment from the top and an engaged, experienced team. Discover how government agencies across the country use AWS to better serve constituents at the AWS Cloud for State and Local Governments hub. Have you identified your stakeholders?

Operations 189

Operations Local Government Security Public Sector 189

Google Public Sector

APRIL 21, 2023

billion hours on government paperwork at an estimated cost of $117 billion to the public and nearly $39 billion to the federal government. Government workers and constituents alike are spending exorbitant amounts of time completing and processing documents by hand, which can drive exhaustion and frustration.

Constituents 111

Constituents Translation Government Employee Government 111

AWS Public Sector Blog

APRIL 17, 2023

Digital government and services Digital government and modernized service delivery remain the second highest priority for state technology leaders in the 2023 report. Citizens expect to engage with their local government in the same fast, digital manner that they communicate in their daily lives. million residents.

Public Sector 130

Public Sector Local Government Management Education 130

AWS Public Sector Blog

AUGUST 21, 2024

They often rely on donor and grant funding, so they have to justify every expense to their constituents. To expand their reach, they often collaborate with academia and other nonprofits, and they engage early-career talent. Going over budget is not an option. They encourage and support novel applications for public policy research.

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Nonprofit Laws Public Policy Development 189

AWS Public Sector Blog

NOVEMBER 23, 2022

This is changing the way we engage as a society. From my time in government, I worked with incredible people who demonstrated initiative and took risks to deliver results for their constituents. With over 7,500 government agencies using AWS, we understand the requirements U.S.

Security 130

Security Public Sector Elected Officials Constituents 130

AWS Public Sector Blog

NOVEMBER 16, 2022

Tax agencies are streamlining the customer experience with chatbots, virtual assistants, intelligent contact centers, and personalization. Omnichannel communications empower tax agencies to respond to taxpayer demand for digital engagement and offer more effective customer service on a 24/7 basis.

Public Sector 147

Public Sector Local Government Supervision Operations 147

AWS Public Sector Blog

NOVEMBER 1, 2022

Every interaction a citizen has with government is an opportunity to enhance the customer experience with rich citizen engagement and direct lines of feedback. Recent federal priorities have been set to improve the citizen experience when interacting with government. Each component of this application includes a Free Tier.

Coordinator 130

Coordinator Public Sector Constituents Government 130

Google Public Sector

OCTOBER 16, 2023

Google Public Sector is committed to helping advance the missions of education and government agencies through cloud technology in a secure and responsible way. The solution improved reporting capabilities for key insights on services and improved member engagement. "

Public Sector 113

Public Sector Education Government Agency Constituents 113

AWS Public Sector Blog

JULY 12, 2023

In San Diego, the second largest city in California and the eighth largest county in the nation, The Regional Task F orce on Homelessness (RTFH) serves as the CoC’s lead agency and oversees its HMIS system. As a result, we have reallocated resources to training and community engagement which has increased HMIS participation in the community.”

Public Sector 130

Public Sector Housing Coordinator Local Government 130

Google Public Sector

OCTOBER 16, 2023

In our post-pandemic society, the majority of individuals anticipate higher technology use and expect improved digital services from their government. But governments are not yet meeting citizen expectations. Government agencies face procurement roadblocks when it comes to investing in transformational technologies.

Public Sector 105

Public Sector Government Constituents Security 105

GovLoop

NOVEMBER 7, 2022

During the last two years, government agencies have proven they can deliver digital services at speed. Now comes the hard part: keeping pace with constituents who’ve loved what they’ve seen and are looking for more. More Engagement, More Trust.

Constituents 59

Constituents Communications Engagement Housing 59

GovLoop

SEPTEMBER 28, 2023

PT to learn from government and industry experts about how the cloud landscape is reshaping the training needs of government workers in general and IT staff specifically. Agencies are redesigning platforms, ecosystems and infrastructure to increase access to critical online services and social care. 18, from 2-2:50 p.m.

Constituents 59

Constituents Engagement Government Agency Development 59

GovLoop

DECEMBER 8, 2022

We do still have a lot of our constituents that are in fear of trying things out.”. For example, some government agencies required multiple multifactor authentications to access services. Taylor’s office is tackling that last piece and has been working since the spring to assemble an outreach and engagement team.

Outreach 59

Outreach Constituents Nonprofit Engagement 59

AWS Public Sector Blog

FEBRUARY 10, 2023

However, new guidance from the Federal Communications Commission (FCC) has made an important determination to allow government agencies to use calling and texting to verify Medicaid beneficiaries’ current addresses so the reenrollment materials reach them. Engage the Address Update Wizard and test the QuickSight dashboard: a.

Outreach 130

Outreach Public Sector Campaign Communications 130

GovLoop

JANUARY 4, 2024

Strategies for Increasing Customer Engagement As the ways in which government interacts with customers and provides critical services changes, are you able to keep up? Do you have strategies in place to support customer engagement? PT to hear from government and industry experts about creative ways to boost customer engagement.

Cultivation 64

Cultivation Engagement Constituents Government Agency 64

AWS Public Sector Blog

APRIL 27, 2023

In addition, Sreeji recommends gaining an independent point of view, like engaging a third-party auditor early in the planning process. Discover how government agencies across the country use AWS to better serve constituents at the AWS Cloud for State and Local Governments hub.

Public Sector 130

Public Sector Local Government Management Security 130

GovLoop

MARCH 27, 2024

PT to hear from a government CX expert about how to ramp up the effectiveness of your public surveys. PT to learn from government and industry leaders about how government agencies can do better job at training and retaining their workforce. Join us online Monday, April 15 at 4 p.m. ET/11-11:50 a.m.

Budgeting 80

Budgeting Constituents Development Public Sector 80

Government Technology Insider

FEBRUARY 14, 2023

Filling out paper forms can be a confusing and time-consuming process for constituents. Chamber of Commerce Technology Engagement Center (C_TEC), in 2021 constituents spent 10.5 Since paper forms take longer to process than digital forms, constituents are therefore waiting longer to receive the services and funds they need.

Government 52

Government Constituents Implementation Transportation 52

Government Technology Insider

OCTOBER 30, 2024

As state Health and Human Services agencies explore new ways to improve constituent service and outcomes, they are identifying new AI use cases to solve some of HHSs biggest problems. While foundational challenges such as constituent engagement and workforce effectiveness remain, the ways in which agencies measure success are evolving.

Constituents 52

Constituents Implementation Social Services Public Face 52

GovLoop

JANUARY 3, 2023

There was a time when government paid little attention to what we now call “customer experience” (CX). Agencies had their rules, and constituents had to navigate them to get the services they needed. Morton’s vision of the future is one in which all of government is structured around providing the best constituent experience.

Constituents 64

Constituents Government Agency Operations Government 64

GovLoop

APRIL 29, 2024

At GovLoop, we’re always excited to offer meaningful online training to government employees who need to stay up to date on the latest technology and trends in order to serve constituents effectively. Are they actively engaged with your services or do things feel chilly? Join us online Wednesday, May 22 from 2-2:50 p.m.

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Government Employee Constituents Leadership Security 59

GovLoop

DECEMBER 13, 2023

Governments struggle with attracting and engaging talented employees, especially younger ones. Improve EX From First Day to Last For one federal agency, replacing a cumbersome onboarding process with a DocuSign digital workflow reduced the cycle time for providing access to agency enterprise resources by 62%, Phillips said.

Engagement 52

Engagement Security Constituents Public Sector 52

Google Public Sector

JUNE 29, 2020

The service lets people interact in real time to offer immediate assistance to constituents with questions about eligibility, filing claims, and more. For governments to serve all their constituents, they have to be able to make user experiences engaging and productive—no matter the device.

Social Services 52

Social Services Government Constituents Supervision 52

GovLoop

MAY 10, 2024

In Part 1 , we told you about some of the ways government agencies are using data to make a difference. Workforce Management Government struggles with recruitment and retention: Technical talent generally is hard to find, and industry employers lure qualified candidates with salaries and perks that agencies cannot afford.

Public Safety 52

Public Safety Management Constituents Engagement 52

GovLoop

JUNE 25, 2024

Instead, we reserve editorial blog posts for explaining how a particular approach, method or capability could help those in government address an issue. Or maybe you can shed light on how a new law/policy will impact government agencies. Use conversational, engaging, inclusive language. Keep posts short and focused.

Leadership 40

Leadership Engagement Constituents Laws 40

GovLoop

AUGUST 26, 2024

To support outstanding constituent experiences, government agencies need cyber resiliency, the capacity to bounce back quickly in the face of setbacks.

Constituents 52

Constituents Security Management Government Agency 52

GovLoop

JANUARY 18, 2023

Ensuring that government policies and programs lead to meaningful change in the lives of constituents. As intuitive as public interest technology sounds, most government agencies aren’t set up to work this way. She also led the effort to sign up Americans for health care through Healthcare.gov. The common thread?

Constituents 52

Constituents Public Policy Nonprofit Government 52

Government Technology Insider

DECEMBER 9, 2021

Jim Weaver: Leveraging state government, university, and private industry, as part of the IT Strategy Board, we have established a Digital Transformation Committee that has developed a strategy with key goals to be achieved. And, by constituents, I mean businesses and visitors to our state, as well as residents.

Constituents 52

Constituents Security Implementation Government 52

GovLoop

JULY 17, 2023

Many government agencies have come to rely on Twitter to get information out — especially time-dependent notices, from snow days and street closings to flood warnings and Amber alerts. Those capabilities made Twitter the place many people looked to first for government announcements.

Social Media 52

Social Media Accountability Constituents Government Agency 52

AWS Public Sector Blog

AUGUST 31, 2023

But now is the time for state and local government agencies to act quickly and think strategically about their approach to building a resilient WOS strategy. In a top-down approach , an executive sponsor agency at the state level takes the lead in procuring security control solutions.

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Implementation Sustainability Local Government Security 200

GovLoop

FEBRUARY 24, 2025

From utilizing your data to boost constituent engagement to understanding the complexity of AI, there’s no shortage of online training this month. Gardner Policy Institute, as we discuss how you can use data to better understand and engage with your constituents. ET/1-1:30 p.m.

CPM 52

CPM Constituents Engagement Accountability 52

Microsoft Public Sector

NOVEMBER 21, 2022

As the privacy landscape continues to evolve, the way that government organizations respond to privacy regulations will be critical to maintaining their privacy posture and responding to constituent requests. Microsoft Viva Connections is your gateway to a modern employee experience designed to keep everyone engaged and informed.

Public Sector 98

Public Sector Security Communications Government 98

GovLoop

DECEMBER 12, 2023

Government agencies know customer experience (CX) is central to their missions, and they invest energy, time and money to understand and improve it. This article appeared in our guide, “ Tools and Tactics for Employee Engagement.”

Constituents 96

Constituents Leadership Government Agency Government 96

GovLoop

FEBRUARY 26, 2024

Government agencies have a lot riding on improving their constituents’ customer experience (CX), and they understand the consequences. For many applications — including those constituents interact with — low-code automated testing is the fastest, most efficient and most effective way to improve software performance.

Constituents 105

Constituents Government Public Sector Development 105