GovLoop

DECEMBER 23, 2024

Transparent data collection and dissemination through federal/local collaborations help constituents trust in and engage with the data. You cant leave all those people behind, but you cant also ignore the next generation who wants to engage in a different way, Barker said. You must have the right tools for everyone.

Elected Officials 99

Elected Officials Constituents Engagement Communications 99

GovLoop

DECEMBER 18, 2024

Improving public trust and engagement doesnt happen by chance. And agencies should realize that their audiences are ever-changing, said Carolina Prieto, Solution Advisor for Digital Communications with Granicus, a company that provides digital experiences to help agencies better serve their constituents.

Outreach 59

Outreach Engagement Constituents Campaign 59

GovLoop

JANUARY 9, 2024

Is it just the government employee, or is it also the local constituent? During the sprints, government agencies invited members of community organizations join their development teams. When developing new applications, you want to include the end user in the process.

Constituents 105

Constituents Government Employee Government Agency Development 105

AWS Public Sector Blog

DECEMBER 3, 2024

CentralSquare is a government technology ( GovTech ) company and AWS Partner that provides mission-critical software to more than 8,000 local public service organizations across North America. CentralSquare encourages public safety agencies to engage with their team to learn more about their cloud offerings and chart their own migration path.

Public Safety 147

Public Safety Laws Operations Accountability 147

GovLoop

JULY 20, 2023

Are you interested in how people experienced a government service, for instance, or do you want more general input on public perceptions of an agency? Agencies can benefit greatly from public participation programs, which can build much-needed trust in government. Ask simple questions first, then more challenging ones.

Constituents 75

Constituents Social Media Nonprofit Engagement 75

AWS Public Sector Blog

SEPTEMBER 19, 2023

the Accelerator supports government technology (GovTech) startups as they develop innovative solutions enabling justice and public safety agencies to better serve their communities. The company’s innovative career readiness platform features the Whole Learner Framework, which focuses on engagement and personalized learning.

Public Safety 338

Public Safety Public Sector Laws Supervision 338

GovLoop

JULY 10, 2023

That’s not an uncommon scenario for nontechnical citizens trying to consume digitized government services. Narrowing the 5Es of Experience HX designers use the 5Es of human experience to design robust and complete experiences: Entice, Enter, Engage, Exit, Extend. Entice and Engage don’t just involve citizen-facing tools.

Constituents 98

Constituents Engagement Development Campaign 98

AWS Public Sector Blog

JANUARY 27, 2025

This foundation enables more responsive and efficient government services while reducing operational costs. Amazon Bedrock Agent : The interface for orchestration and task analysis through which users engage with the solution. Amazon Bedrock Agent Action Group : Manages the actions performed by the agent.

Public Sector 263

Public Sector Implementation Public Health Operations 263

AWS Public Sector Blog

MARCH 21, 2023

In government, AI solutions are expected to grow at a compound annual rate of more than 33% through 2024. A state government optimized operations with Quantiphi Quantiphi is a technology company that solves problems using AI and data science, and a state government’s department recently had one such problem.

Public Sector 246

Public Sector Nonprofit Operations Local Government 246

AWS Public Sector Blog

MARCH 28, 2024

For Medicaid agency call centers, there aren’t enough agents to support communication in all the languages requested by a state government. In this post, we will explore how to build a multilingual contact center that can provide near real-time assistance for a non-English-speaking constituent from an English-speaking agent.

Translation 200

Translation Constituents Public Sector Local Government 200

GovLoop

FEBRUARY 18, 2025

Modern constituent services are no longer an option. Constituents, when interacting with government agencies, expect seamless, digital-first experiences. The challenge is not to simply digitize forms but to modernize and streamline how government works.

Operations 52

Operations Constituents Government Agency Education 52

GovLoop

DECEMBER 9, 2022

Let’s say you launch a constituent engagement initiative and within one year you see a significant rise across various metrics: website hits, comments received and event registrations. For Alanna Reed, San Antonio’s Director of Communications and Engagement, numbers tell only part of the story. Building Engagement Through Trust.

Constituents 59

Constituents Social Media Communications Engagement 59

GovLoop

DECEMBER 2, 2022

A conversation with Nuance Communications’ Russell Brodsky, Regional Vice President, Government Sales; Vance Clipson, Senior Principal, Industry Solutions Marketing and Strategy; and Joseph Solt, Director of Professional Services. It’s about making it easy for [people] to interact with government,” he said. But voice can do more.

Constituents 59

Constituents Engagement Outreach Government Agency 59

GovLoop

JUNE 14, 2024

The NextGen Public Service Award nominations are open , and we need your help to find government workers who have made a positive impact in their workplace. Because of that, each year, we acknowledge and celebrate those who have used their intelligence, exuberance and dedication to improving and invigorating government. Favorite

Government 102

Government Public Service Communications Constituents 102

GovLoop

MARCH 25, 2024

Building trust with constituents is difficult. In an article about rebuilding trust in government, Deloitte Insights broke down government work into six archetypes: retailer, retailer-like, innovator, educator, regulator and enforcer. It means establishing and maintaining relationships as you carry out your agency’s mission.

Constituents 102

Constituents Regulations Education Engagement 102

GovPilot

AUGUST 19, 2024

Local government officials often face notable challenges when it comes to connecting with their constituents. Despite their dedication and hard work, these officials can struggle to engage meaningfully with the people they serve.

Constituents 52

Constituents Local Government Engagement Government 52

GovPilot

APRIL 3, 2024

Local governments have many responsibilities and tasks they have to complete everyday, but one thing they often neglect is maintaining a robust marketing strategy. Most ask, “Why do governments need a marketing strategy?”

Constituents 52

Constituents Engagement Government Local Government 52

AWS Public Sector Blog

DECEMBER 15, 2022

Now, agencies can build upon these changes by modernizing their systems with intelligent automation—transitioning from reactive to proactive engagements with their citizens. How AWS can help improve constituent services. Figure 1: Modernized proactive outreach for departments of motor vehicles.

Constituents 130

Constituents Outreach Communications Engagement 130

GovLoop

NOVEMBER 16, 2023

With constituent and employee expectations rising, state and local governments are under pressure to create easier, more intuitive interactions. Additionally, by pivoting toward design thinking, agencies can improve not only constituent engagement, but also their employees’ experience. Favorite

Constituents 94

Constituents Engagement Local Government Government 94

AWS Public Sector Blog

NOVEMBER 3, 2023

Our partnership with Kiip is changing the way people in Los Angeles engage with the homeless response system by empowering individuals with a resource to store their most vital documents securely,” said Ben Kay, Associate Director of HOPICS for Access and Triage. From that start, HOPICS has helped thousands of individuals.

Public Sector 298

Public Sector Housing Outreach Security 298

GovLoop

AUGUST 4, 2022

Increased focus on constituent experience is pushing agencies to expand and redesign their digital services. Government services have lagged behind retail, but constituent expectations haven’t. But agencies, under pressure from constituents, can stumble when trying to increase digital services. Avoid These Mistakes.

Constituents 59

Constituents Strategic Planning Budgeting Legislation 59

Google Public Sector

MARCH 20, 2025

For government customers, Vertex AI Search unlocks powerful capabilities for secure services delivery, including enhanced search and discovery and real-time operational advantages. For constituents, this translates to easier and more secure experience when engaging with government websites and applications.

Constituents 56

Constituents Public Sector Security Translation 56

GovPilot

DECEMBER 21, 2023

From budget constraints, to crime and public safety , to environmental issues, local government officials deal with numerous problems on a daily basis. While tackling these problems, they must keep their constituents happy by being transparent and holding themselves to the highest standard of accountability.

Constituents 52

Constituents Local Government Public Safety Government 52

GovLoop

NOVEMBER 21, 2023

Know When Engagement Matters (and Doesn’t) Agencies develop many digital tools for constituent engagement, but sometimes the best response is…silence. According to Summer Xiao , Deputy CIO in Houston’s Project Management Office, “The public actually doesn’t want to engage with you.” How do we get more feedback?

Engagement 59

Engagement Constituents Social Media Leadership 59

Google Public Sector

OCTOBER 16, 2023

Google Public Sector is bringing the Google magic – evolving cloud and AI technologies, security, and scale – to the mission of the government to transform the way citizens experience public services and the way agencies operate. But governments are not yet meeting citizen expectations. One source estimates that in the U.S.

Public Sector 105

Public Sector Government Constituents Security 105

GovLoop

NOVEMBER 28, 2022

Positive engagement is crucial for citizens’ trust in government and affirms the contract between the government and their constituents. That piece is really, really important,” said Red Hat’s Kevin Tunks, who helps agencies revamp their engagement capabilities. Transforming Engagement Channels. Favorite.

Engagement 59

Engagement Constituents Implementation Government 59

AWS Public Sector Blog

FEBRUARY 2, 2024

Digital transformation of back-office operations Modernizing at any level of government requires vision and a long-term strategy. Increase transparency – Modernizing will illuminate government operations and expenses by providing a single source of truth for citizens and government leaders. Have you identified your stakeholders?

Operations 189

Operations Local Government Security Public Sector 189

GovLoop

JUNE 6, 2024

Improving public trust and engagement doesn’t happen by chance. And agencies should realize that their audiences are ever-changing, said Carolina Prieto, Solution Advisor for Digital Communications with Granicus, a company that provides digital experiences to help agencies better serve their constituents.

Outreach 52

Outreach Engagement Constituents Campaign 52

GovPilot

AUGUST 22, 2022

Most (if not all) local government departments interact with constituents every day, especially when it comes to accepting and processing various applications, inspections, or document requests. and cost governments far too much in staff time and money. and cost governments far too much in staff time and money.

Constituents 52

Constituents Local Government Government Relations Government 52

AWS Public Sector Blog

JULY 11, 2024

Leaders in education and state and local government know that technology is changing at a rapid pace. From July 23-24 in Austin, Texas , join more than 500 leaders across education and state and local government to learn how advancements in cloud technology are shaping the future of education and public services.

Education 204

Education Local Government Public Sector Public Safety 204

GovLoop

FEBRUARY 20, 2024

Civic tech makes it easier for people to interact with government agencies. When well-designed, it improves constituent experiences (CX) and promotes equity and engagement. A new term to some, “civic tech” relates to technology that directly facilitates CX, constituent experience or communication.

Constituents 81

Constituents Urban Planning Communications Government Agency 81

American City & Country

AUGUST 28, 2024

In my experience working with city governments, I’ve seen firsthand cities like Los Angeles, Chicago, Sacramento, and St. These factors mean that governments must do more with less. Today’s situation has become increasingly dire for many municipalities that once relied on robust federal funding and a strong market.

Government 97

Government Budgeting Public Sector Sustainability 97

GovPilot

NOVEMBER 12, 2024

As election day approaches, local government officials face the challenge of ensuring that constituents are informed about critical voting procedures.

Constituents 52

Constituents Voting Local Government Government 52

GovLoop

FEBRUARY 10, 2023

More constituents than ever expect efficient digital outreach and service options. That means it’s time to strategize on how you can boost your citizen engagement. Specifically, you’ll learn: Five strategies for increasing customer engagement. Join us online Wednesday, Feb. 22, at 2 p.m.

Engagement 52

Engagement Social Media Constituents Outreach 52

GovLoop

AUGUST 8, 2024

As you make your services more accessible online for your constituents, unfortunately, it can also open the door to cyber criminals. Modernization can improve your agency’s service delivery, but while you upgrade your tech and processes, you can’t forget about security. Have you strategized and budgeted for enhanced security? Favorite

Community Engagement 98

Community Engagement Constituents Budgeting Security 98

Google Public Sector

APRIL 21, 2023

If there is one thing that the government has a lot of, it’s paper. Every year, the federal government processes more than 106 billion paper forms from 10,000 unique templates. billion hours on government paperwork at an estimated cost of $117 billion to the public and nearly $39 billion to the federal government.

Constituents 111

Constituents Translation Government Employee Government 111

Google Public Sector

OCTOBER 19, 2023

In practice, this could mean generative AI serves as a brainstorming assistant to draft and iterate content or drive conversational, real-time interactions with constituents on agency websites. AI is accelerating mission outcomes and shaping the future of how the government works.

Public Sector 111

Public Sector Security Constituents Transportation 111