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How data-driven technology helps law enforcement agencies improve constituent outcomes  

AWS Public Sector Blog

To discuss how law enforcement agencies are using new technology to improve constituent outcomes, Amazon Web Services (AWS) recently hosted a webinar featuring a panel of experts. Public safety agencies must understand and address the specific needs of their constituents among a diverse group of communities.

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How to Deliver High-Quality Omnichannel Constituent Experiences

GovLoop

In the public sector, it’s a different story because constituents typically cannot turn to a competitor if an agency fails to deliver quality services. That’s what makes omnichannel communication so vital to improving the constituent experience, said Michael “M.J.”

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Hybrid Work Strengthens Delivery of Citizen Services

State Tech Magazine

In our increasingly digital world, providing a secure hybrid work environment has become essential for government agencies seeking to deliver critical services effectively. Hybrid work enables improved constituent service delivery and can help governments attract and retain top talent.

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Improving constituent experience using AWS-powered generative AI chatbots

AWS Public Sector Blog

With this integration, Amazon Lex through Amazon Bedrock can access state user manuals and other documents as source data to answer questions from constituents in real time rather than waiting for a human agent to respond. Now, let’s look at the future flow Maria could have with these advancements in technology.

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Make Secure Constituent Engagements Stress-Free

GovLoop

Constituents depend on digital engagements to connect with state and local government — they’re going online to pay utility bills, apply for permits and renew vehicle registrations. Everyone expects to be able to interact with government online, yet more digital interfaces mean a wider attack surface.

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Hosting regulated U.S. State and Local Government Workloads in AWS

AWS Public Sector Blog

State and Local Government (SLG) organizations often have requirements to host regulated workloads with distinct compliance requirements. Innovations in FBI CJIS compliance allow agencies and their government technology partners to implement stringent, least-privilege access controls as required by the CJIS Security Policy.

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Promoting and Fostering Citizen Engagement in Government With GovPilot

GovPilot

Modern Engagement Strategies Traditional Engagement Strategies Modern Engagement Strategies How To Get the Most Out of Citizen Engagement Initiatives Who Is Citizen Engagement For? How Much Time Does It Take to Build Effective Citizen Engagement? What Else Is Trending in Citizen Engagement?