GovLoop

DECEMBER 9, 2022

Let’s say you launch a constituent engagement initiative and within one year you see a significant rise across various metrics: website hits, comments received and event registrations. For Alanna Reed, San Antonio’s Director of Communications and Engagement, numbers tell only part of the story. Building Engagement Through Trust.

Constituents 59

Constituents Social Media Communications Engagement 59

GovPilot

APRIL 3, 2024

Local governments have many responsibilities and tasks they have to complete everyday, but one thing they often neglect is maintaining a robust marketing strategy. Most ask, “Why do governments need a marketing strategy?”

Constituents 52

Constituents Engagement Government Local Government 52

GovLoop

DECEMBER 2, 2022

A conversation with Nuance Communications’ Russell Brodsky, Regional Vice President, Government Sales; Vance Clipson, Senior Principal, Industry Solutions Marketing and Strategy; and Joseph Solt, Director of Professional Services. It’s about making it easy for [people] to interact with government,” he said. But voice can do more.

Constituents 59

Constituents Engagement Outreach Government Agency 59

State Tech Magazine

JUNE 12, 2024

In our increasingly digital world, providing a secure hybrid work environment has become essential for government agencies seeking to deliver critical services effectively. Hybrid work enables improved constituent service delivery and can help governments attract and retain top talent.

Constituents 113

Constituents Government Agency Engagement Security 113

GovLoop

JUNE 14, 2024

The NextGen Public Service Award nominations are open , and we need your help to find government workers who have made a positive impact in their workplace. Because of that, each year, we acknowledge and celebrate those who have used their intelligence, exuberance and dedication to improving and invigorating government. Favorite

Government 103

Government Public Service Communications Constituents 103

AWS Public Sector Blog

OCTOBER 4, 2024

With this integration, Amazon Lex through Amazon Bedrock can access state user manuals and other documents as source data to answer questions from constituents in real time rather than waiting for a human agent to respond. Now, let’s look at the future flow Maria could have with these advancements in technology.

Constituents 75

Constituents Local Government Public Sector Security 75

GovPilot

AUGUST 19, 2024

Local government officials often face notable challenges when it comes to connecting with their constituents. Despite their dedication and hard work, these officials can struggle to engage meaningfully with the people they serve.

Constituents 52

Constituents Local Government Engagement Government 52

GovLoop

FEBRUARY 20, 2024

Civic tech makes it easier for people to interact with government agencies. When well-designed, it improves constituent experiences (CX) and promotes equity and engagement. A new term to some, “civic tech” relates to technology that directly facilitates CX, constituent experience or communication.

Constituents 81

Constituents Urban Planning Communications Government Agency 81

GovLoop

NOVEMBER 16, 2023

With constituent and employee expectations rising, state and local governments are under pressure to create easier, more intuitive interactions. Additionally, by pivoting toward design thinking, agencies can improve not only constituent engagement, but also their employees’ experience. Favorite

Constituents 94

Constituents Engagement Local Government Government 94

GovLoop

DECEMBER 23, 2024

Transparent data collection and dissemination through federal/local collaborations help constituents trust in and engage with the data. You cant leave all those people behind, but you cant also ignore the next generation who wants to engage in a different way, Barker said. You must have the right tools for everyone.

Elected Officials 99

Elected Officials Constituents Engagement Communications 99

GovLoop

AUGUST 4, 2022

Increased focus on constituent experience is pushing agencies to expand and redesign their digital services. Government services have lagged behind retail, but constituent expectations haven’t. But agencies, under pressure from constituents, can stumble when trying to increase digital services. Avoid These Mistakes.

Constituents 59

Constituents Strategic Planning Budgeting Legislation 59

GovPilot

DECEMBER 21, 2023

From budget constraints, to crime and public safety , to environmental issues, local government officials deal with numerous problems on a daily basis. While tackling these problems, they must keep their constituents happy by being transparent and holding themselves to the highest standard of accountability.

Constituents 52

Constituents Local Government Public Safety Government 52

GovLoop

NOVEMBER 21, 2023

Know When Engagement Matters (and Doesn’t) Agencies develop many digital tools for constituent engagement, but sometimes the best response is…silence. According to Summer Xiao , Deputy CIO in Houston’s Project Management Office, “The public actually doesn’t want to engage with you.” How do we get more feedback?

Engagement 59

Engagement Constituents Social Media Leadership 59

GovPilot

NOVEMBER 4, 2024

Modern Engagement Strategies Traditional Engagement Strategies Modern Engagement Strategies How To Get the Most Out of Citizen Engagement Initiatives Who Is Citizen Engagement For? How Much Time Does It Take to Build Effective Citizen Engagement? What Else Is Trending in Citizen Engagement?

Engagement 52

Engagement Government Community Engagement Local Government 52

GovLoop

NOVEMBER 28, 2022

Positive engagement is crucial for citizens’ trust in government and affirms the contract between the government and their constituents. That piece is really, really important,” said Red Hat’s Kevin Tunks, who helps agencies revamp their engagement capabilities. Transforming Engagement Channels. Favorite.

Engagement 59

Engagement Constituents Implementation Government 59

GovLoop

JUNE 6, 2024

Improving public trust and engagement doesn’t happen by chance. And agencies should realize that their audiences are ever-changing, said Carolina Prieto, Solution Advisor for Digital Communications with Granicus, a company that provides digital experiences to help agencies better serve their constituents.

Outreach 52

Outreach Engagement Constituents Campaign 52

GovPilot

AUGUST 22, 2022

Most (if not all) local government departments interact with constituents every day, especially when it comes to accepting and processing various applications, inspections, or document requests. and cost governments far too much in staff time and money. and cost governments far too much in staff time and money.

Constituents 52

Constituents Local Government Government Relations Government 52

American City & Country

AUGUST 28, 2024

In my experience working with city governments, I’ve seen firsthand cities like Los Angeles, Chicago, Sacramento, and St. These factors mean that governments must do more with less. Today’s situation has become increasingly dire for many municipalities that once relied on robust federal funding and a strong market.

Government 97

Government Budgeting Public Sector Sustainability 97

GovLoop

DECEMBER 18, 2024

Improving public trust and engagement doesnt happen by chance. And agencies should realize that their audiences are ever-changing, said Carolina Prieto, Solution Advisor for Digital Communications with Granicus, a company that provides digital experiences to help agencies better serve their constituents.

Outreach 59

Outreach Engagement Constituents Campaign 59

GovPilot

NOVEMBER 12, 2024

As election day approaches, local government officials face the challenge of ensuring that constituents are informed about critical voting procedures.

Constituents 52

Constituents Voting Local Government Government 52

GovLoop

FEBRUARY 10, 2023

More constituents than ever expect efficient digital outreach and service options. That means it’s time to strategize on how you can boost your citizen engagement. Specifically, you’ll learn: Five strategies for increasing customer engagement. Join us online Wednesday, Feb. 22, at 2 p.m.

Engagement 52

Engagement Social Media Constituents Outreach 52

Google Public Sector

OCTOBER 16, 2023

Google Public Sector is bringing the Google magic – evolving cloud and AI technologies, security, and scale – to the mission of the government to transform the way citizens experience public services and the way agencies operate. But governments are not yet meeting citizen expectations. One source estimates that in the U.S.

Public Sector 92

Public Sector Government Constituents Security 92

GovLoop

AUGUST 8, 2024

As you make your services more accessible online for your constituents, unfortunately, it can also open the door to cyber criminals. Modernization can improve your agency’s service delivery, but while you upgrade your tech and processes, you can’t forget about security. Have you strategized and budgeted for enhanced security? Favorite

Community Engagement 97

Community Engagement Constituents Budgeting Security 97

GovLoop

JULY 3, 2023

Identity is key to a modernized government experience. Externally, a coherent and deliberate approach to identity can help drive improved constituent engagements, meeting rising citizen expectations around their government encounters. Identity’s not just the credential we use to represent ourselves.

Security 95

Security Government Management Coordinator 95

Google Public Sector

APRIL 21, 2023

If there is one thing that the government has a lot of, it’s paper. Every year, the federal government processes more than 106 billion paper forms from 10,000 unique templates. billion hours on government paperwork at an estimated cost of $117 billion to the public and nearly $39 billion to the federal government.

Constituents 107

Constituents Translation Government Employee Government 107

GovPilot

OCTOBER 13, 2023

When local governments actively involve residents in local decision-making processes, they gain invaluable new knowledge and perspectives from community members. This inclusivity ensures that policies are tailored to the real needs of the community and address any concerns the public may have regarding their community.

Community Engagement 52

Community Engagement Local Government Engagement Government 52

Google Public Sector

OCTOBER 19, 2023

In practice, this could mean generative AI serves as a brainstorming assistant to draft and iterate content or drive conversational, real-time interactions with constituents on agency websites. AI is accelerating mission outcomes and shaping the future of how the government works.

Public Sector 104

Public Sector Security Constituents Transportation 104

GovLoop

NOVEMBER 29, 2023

In today’s world of siloed and scattered data, agencies often have an incomplete picture of their constituents. And the agency can offer constituents online, self-guided applications and mobile-first experiences, among other features. This article appeared in our guide, “ State and Local: Making an Impact.”

Constituents 97

Constituents Economic Development Local Government Government 97

GovPilot

JUNE 4, 2024

Serving your community as a local government officia l is no small feat. In this role, you are tasked with the responsibility of not only managing the daily operations of your community, but also ensuring that your decisions align with the differing wants and needs of your fellow citizens.

Constituents 52

Constituents Government Local Government Operations 52

GovPilot

FEBRUARY 27, 2024

Local governments are guided by a group of foundational principles that help set the groundwork for their actions and decisions. These basic principles should be upheld at all times because they help promote strong leadership which ultimately leads to stronger community involvement.

Local Government 52

Local Government Government Constituents Community Engagement 52

GovLoop

NOVEMBER 23, 2022

It might seem obvious, but the goal of constituent engagement is to get services to the people who need them and to include resident voices on policies that affect them. But often state and local government workers spend too much of their time wrangling incompatible systems, struggling to get data, and meeting reporting requirements.

Community Engagement 52

Community Engagement Engagement Constituents Social Services 52

GovPilot

JULY 4, 2024

Local government officials will often face uphill battles when it comes to getting constituents engaged with their websites. It's not just about providing valuable information; it is also about making sure that information is accessible and interesting enough to draw people in.

Constituents 52

Constituents Government Local Government Engagement 52

Google Public Sector

APRIL 25, 2024

New York is leading the way, embracing this technological shift, using generative AI (gen AI) to revolutionize how the government serves its constituents. This statement underscores the growing significance of AI and particularly gen AI, in transforming government operations. It's already making a difference today.

Public Sector 90

Public Sector Constituents Strategic Planning Implementation 90

GovLoop

SEPTEMBER 26, 2024

Government is understandably excited about the potential for AI to elevate constituent services and enhance mission outcomes. At the same time, government modernization teams must ensure that their infrastructure upgrades deliver deeper insights into end-user needs. “We

Government 59

Government Constituents Public Sector Engagement 59

GovPilot

JULY 11, 2024

As you are likely already aware, permitting is typically a long process for constituents and local businesses that are looking for approvals or licenses. However, online permitting automates many aspects of the process, making it faster and more convenient for constituents and government workers alike.

Constituents 40

Constituents Government Engagement 40

GovPilot

AUGUST 25, 2023

Local government operations are becoming a more relevant conversation topic in everyday life due to the relatively recent recognition in the media of the importance of local governance through television shows and movies.

Government 98

Government Local Government Operations Constituents 98

GovLoop

JULY 18, 2023

Agencies seeking to improve customer experience face multiple hurdles — some that start long before direct interaction with constituents. Aggravating that is the scarcity of IT talent, which hits government particularly hard. Offloading non-mission tasks to vendors and products frees teams to concentrate on constituents.

Security 98

Security Constituents Communications Budgeting 98