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Improving constituent experience using AWS-powered generative AI chatbots

AWS Public Sector Blog

Amazon Lex integrates seamlessly with Amazon Bedrock , a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies through a single API, along with a broad set of capabilities you need to build generative AI applications with security, privacy, and responsible AI.

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Make Secure Constituent Engagements Stress-Free

GovLoop

Constituents depend on digital engagements to connect with state and local government — they’re going online to pay utility bills, apply for permits and renew vehicle registrations. Government has to deliver secure services online, but this needs to happen in a way that is seamless and simple for every user. Favorite

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Lessons From State and Local Experts

GovLoop

Transparent data collection and dissemination through federal/local collaborations help constituents trust in and engage with the data. It takes time to get things done, said Michael Gregg, Chief Information Security Officer for North Dakota. But the key to it, in many ways, is exactly the same. He called it a unity of effort.

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5 AI trends shaping the future of the public sector in 2025

Google Public Sector

In 2025, it's poised to become a cornerstone of public sector operations, transforming how agencies make decisions and serve constituents. Trend #4: AI-powered constituent experience: seamless and personalized In 2025, AI will help improve citizen experiences. However, AI can also be a powerful tool for enhancing security.

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Improving CX Through Simplicity and Security

GovLoop

Agencies seeking to improve customer experience face multiple hurdles — some that start long before direct interaction with constituents. And, Barry said, government systems tend to grow more complex, although simplicity would improve internal processes and constituent experiences. That’s especially true of security.

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Public Sector Guide to jumpstart your secure gen AI journey

Google Public Sector

In practice, this could mean generative AI serves as a brainstorming assistant to draft and iterate content or drive conversational, real-time interactions with constituents on agency websites. To jumpstart your secure gen AI journey, we developed the Public Sector Guide to Getting Started with Gen AI.

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Bringing in Constituent Perspectives

GovLoop

Effective CX also recognizes that “constituents” are not always people — they can be businesses, nonprofits and other entities an agency’s mission affects — and that English isn’t always their primary language. There are several concrete ways to gather useful feedback. Ask simple questions first, then more challenging ones.