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Make Secure Constituent Engagements Stress-Free

GovLoop

Constituents depend on digital engagements to connect with state and local government — they’re going online to pay utility bills, apply for permits and renew vehicle registrations. Government has to deliver secure services online, but this needs to happen in a way that is seamless and simple for every user. Favorite

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Improving CX Through Simplicity and Security

GovLoop

Agencies seeking to improve customer experience face multiple hurdles — some that start long before direct interaction with constituents. And, Barry said, government systems tend to grow more complex, although simplicity would improve internal processes and constituent experiences. That’s especially true of security.

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Bringing in Constituent Perspectives

GovLoop

Effective CX also recognizes that “constituents” are not always people — they can be businesses, nonprofits and other entities an agency’s mission affects — and that English isn’t always their primary language. There are several concrete ways to gather useful feedback. Ask simple questions first, then more challenging ones.

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Public Sector Guide to jumpstart your secure gen AI journey

Google Public Sector

In practice, this could mean generative AI serves as a brainstorming assistant to draft and iterate content or drive conversational, real-time interactions with constituents on agency websites. To jumpstart your secure gen AI journey, we developed the Public Sector Guide to Getting Started with Gen AI.

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Scalable & Privacy-First Generative AI

GovLoop

GenAI can help, working across silos to suggest the additional application, thus streamlining that constituent experience. Strengthening Security and/or Compliance: A GenAI assistant can significantly enhance an agency’s cybersecurity posture. Download this quick resource, “The Path to Scalable, Privacy-First Generative AI.”

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How an Identity-Centric Strategy Can Drive Government Security

GovLoop

As a means of protecting IT systems, identity security also supports a smooth, simplified and secure employee experience. Externally, a coherent and deliberate approach to identity can help drive improved constituent engagements, meeting rising citizen expectations around their government encounters.

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Improving constituent experience using AWS-powered generative AI chatbots

AWS Public Sector Blog

Amazon Lex integrates seamlessly with Amazon Bedrock , a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies through a single API, along with a broad set of capabilities you need to build generative AI applications with security, privacy, and responsible AI.