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Amazon Lex integrates seamlessly with Amazon Bedrock , a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies through a single API, along with a broad set of capabilities you need to build generative AI applications with security, privacy, and responsible AI.
Constituents depend on digital engagements to connect with state and local government — they’re going online to pay utility bills, apply for permits and renew vehicle registrations. Government has to deliver secure services online, but this needs to happen in a way that is seamless and simple for every user. Favorite
Transparent data collection and dissemination through federal/local collaborations help constituents trust in and engage with the data. It takes time to get things done, said Michael Gregg, Chief Information Security Officer for North Dakota. But the key to it, in many ways, is exactly the same. He called it a unity of effort.
In 2025, it's poised to become a cornerstone of public sector operations, transforming how agencies make decisions and serve constituents. Trend #4: AI-powered constituent experience: seamless and personalized In 2025, AI will help improve citizen experiences. However, AI can also be a powerful tool for enhancing security.
Agencies seeking to improve customer experience face multiple hurdles — some that start long before direct interaction with constituents. And, Barry said, government systems tend to grow more complex, although simplicity would improve internal processes and constituent experiences. That’s especially true of security.
In practice, this could mean generative AI serves as a brainstorming assistant to draft and iterate content or drive conversational, real-time interactions with constituents on agency websites. To jumpstart your secure gen AI journey, we developed the Public Sector Guide to Getting Started with Gen AI.
Effective CX also recognizes that “constituents” are not always people — they can be businesses, nonprofits and other entities an agency’s mission affects — and that English isn’t always their primary language. There are several concrete ways to gather useful feedback. Ask simple questions first, then more challenging ones.
Civix worked with the AWS Service Creation team to design and launch a serverless solution on AWS to support filers and campaign management vendors and to increase finance transparency for the constituents they serve. The Amazon S3 buckets provide isolated data storage for each state with built-in encryption and other security features.
As a means of protecting IT systems, identity security also supports a smooth, simplified and secure employee experience. Externally, a coherent and deliberate approach to identity can help drive improved constituent engagements, meeting rising citizen expectations around their government encounters.
GenAI can help, working across silos to suggest the additional application, thus streamlining that constituent experience. Strengthening Security and/or Compliance: A GenAI assistant can significantly enhance an agency’s cybersecurity posture. Download this quick resource, “The Path to Scalable, Privacy-First Generative AI.”
While agency employees are concerned with impacts on their jobs, constituents are more worried about data security and privacy. For constituents who already have hesitations about the amount of PII held by government agencies and their plans for AI, this could result in an erosion of trust. Download the Study 1.
Constituent engagement isn’t all that different from consumer experience, says Vance Clipson, of Nuance Communications. There are more and more constituents out there putting demand on government. We’re seeing a lot of interest in security through voice biometrics.”. The numbers are not in the favor of government,” he explained.
Download the AWS Events app to either favorite or register for the sessions you’re interested in. Don’t forget to download reservations to your personal calendar. Build your personalized agenda and save yourself a seat Many re:Invent sessions require registration and reservations.
The app has been downloaded more than 31 million times since its launch and is used weekly by almost two million users. CamDX adopts the model of Estonia’s X-Road and is a unified yet decentralized data exchange layer between information systems that offers a standardized and secure way to provide and consume services.
We'll explore the ways our AI solutions are adaptive, secure, responsible, and intelligent – enabling agencies to serve constituents better than ever before. Security is paramount for public sector organizations. Secure AI: What does it mean?
Officials tasked with securing elections face a complex challenge. They need to build a voter registration database, secure the voting machines, and then tally votes accurately — all in the face of potential disruptions from malicious actors, foreign and domestic. It’s about saying, ‘Here’s what are we doing to secure your elections.
FedRAMP is a US government-wide program that promotes the adoption of secure cloud services across the federal government by providing a standardized approach to security and risk assessment, and continuous monitoring for cloud technologies and federal agencies. Download the Front Door Bot ZIP archive.
Underpinning Google products and services – which provide an intuitive, personalized consumer experience – is artificial intelligence and security. AI is delivering great experiences to our users, securely and at global scale at every moment. It is what we have come to think of as the “Google magic.” In Dearborn, Mich.,
Federal agencies need to make new software available quickly in order to meet emerging mission needs and rising constituent expectations. With the money you spent to buy a firewall, would that … have been better invested in application security, [in] the original application you’re trying to secure?”
To be efficient and effective, government agencies need interoperable systems that securely connect employees, constituents and partners to the resources they need across the enterprise. The company’s solutions make digital experiences secure and seamless for all users. Federal Chief Technology Officer.
But agencies also use AI in less conspicuous ways — to accelerate backend tasks and secure IT networks, for instance — and constituents often have no idea when AI makes decisions about their lives. The Social Security Administration relies on AI to process disability claims , which has reduced a backlog of pending submissions.
Think about all the constituent data that AI-driven ADM systems use when they make decisions — on governments’ behalf — regarding public benefits, emergency response, child welfare and other concerns. Privacy: Data should be secured safely to ensure that no personal identifying info runs the risk of identification of individuals or groups.
The goal is to make constituent services and data as accessible, efficiently maintained and secure as possible, and available from anywhere in the world. ” To read more about how agencies are getting the most out of their modernization and transformation efforts, download the guide.
Deep learning image analysis and high-performant yet cost-effective architectures on Amazon Web Services (AWS) can modernize constituent experiences and improve digital interactions with government. Download the source code and extract locally: AWS Samples – AWS Serverless Deep Learning Suggestions. Asia Pacific (Tokyo). Deployment.
But in the past, the city struggled to get feedback about the project from many stakeholders and constituents. In-person meetings are tough for people to attend because of work schedules, childcare needs, and mobility and health limitations, for instance — challenges that could prevent many constituents from participating.
When state and local agencies dive into the world of application development, they’re not merely coding – they’re crafting constituent experiences. However, to transform government service delivery from outdated legacy methods, it’s important to use technology that optimizes security, experiences, and speed of delivery.
These technologies enable transportation and other government agencies to enhance the experience of constituents and provide cost-effective transportation and mobility solutions. Download the transportation dataset to your local machine. Complete the following steps: On the Canvas console, in the navigation pane, choose Datasets.
Constituent Service Takes a Hit In August 2023, three members of the Senate urged the Social Security Administration to accelerate its modernization efforts. Applicants for Supplemental Security Income (SSI) “face significant administrative barriers to accessing this critical lifeline,” Sens.
“Your project may seem simple on paper, but when we add people to the mix, it gets really complicated really fast,” said Chetrice Mosley-Romero, Cybersecurity Program Director for the Indiana Office of Technology and Department of Homeland Security, speaking at a GovLoop virtual event last year. Get employees involved.
We'll explore the ways our AI solutions are adaptive, secure, responsible, and intelligent – enabling agencies to serve constituents better than ever before. Download " How GenAI is Transforming Public Sector Services in New York. Explore our thought leadership hub to explore innovative ideas for public service.
It might seem obvious, but the goal of constituent engagement is to get services to the people who need them and to include resident voices on policies that affect them. ” Download the guide. Together, Ariel and Atlassian bring in new options and help agencies get the best out of what they already have. Favorite.
Last year, the Cybersecurity and Infrastructure Security Agency (CISA) and FEMA announced an additional $375 million for the second year of the State and Local Cybersecurity Grant Program (SLCGP). Data and Constituent Interaction Contact is everything. Even schools are vulnerable , and the U.S.
But in the past, the city struggled to get feedback about the project from many stakeholders and constituents. Constituents don’t have to pay transportation costs to commute to a meeting, and there are fewer custodial and security expenses when meetings are fully virtual.
At GovLoop, we’re always excited to offer meaningful online training to government employees who need to stay up to date on the latest technology and trends in order to serve constituents effectively. PT to hear from government and industry experts about tactics to bridge the divide and foster constituent engagement.
For example: A lawmaker who might not understand the need to upgrade network infrastructure will likely see the value of providing constituents with more reliable and secure services. 3 – TIGHTENING DATA SECURITY Modernization is a linchpin of the March 2023 National Cybersecurity Strategy.
Download our guidebook to learn how reCAPTCHA Enterprise can help strengthen your website security quickly. As cyber threats increase, government agencies need a way to safely let constituents access digital services. As cyber threats increase, government agencies need a way to safely let constituents access digital services.
We'll explore the ways our AI solutions are adaptive, secure, responsible, and intelligent – enabling agencies to serve constituents better than ever before. Download the report Google Cloud’s Product Vision for AI-Powered Security. Explore our thought leadership hub to explore innovative ideas for public service.
Download the source code from the AWS Samples Multi-Lingual Interactive SMS For Medicaid Unwinding GitHub and extract locally. Learn more about how governments use AWS to innovate for their constituents, design engaging constituent experiences, and more at the AWS Cloud for State and Local Governments hub.
In order to continue serving constituents effectively, agencies need to embrace change. These aren’t small obstacles, it is possible for agency leaders to leverage solutions that will give your customers the secure, up-to-date services they’re clamoring for. Favorite
To support outstanding constituent experiences, government agencies need cyber resiliency, the capacity to bounce back quickly in the face of setbacks. The difficulty lies in assembling those tools into something meaningful as it pertains to an enterprise security strategy, Rubal said. It reaches all aspects of agency [operations].
At the same time, however, only a third of federal agencies trust their secured data in the cloud. The federal government has taken actions to help bolster security. Another tricky aspect is that technology and standards for securing it are fluid. Download the guide. Photo by Kevin Ku on Unsplash. Favorite.
Many agencies undertaking transformation initiatives are dealing with common problems: a lack of agility, increasing “surprise” costs, problems with security and compliance, overly complex management issues and an overall lack of collaboration across the IT environment. There isn’t one.
Think About Security Early On. People need to think about security during the planning of a new solution, rather than at the end. It helps [your solution] actually become more secure in the end.”. A way that will work better for users, a way that will work better for admins, a way that’s more secure?” Liska asked. “The
Architecture Eases Processes Chang said agencies face challenges using their data technology: data silos, security vulnerabilities and an inability to support collaboration. The architectural design also must help strengthen system security. Innovation deals with those challenges.
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