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4 ways AWS Partners are using AI/ML to drive public sector transformation

AWS Public Sector Blog

As investments and adoption of AI and ML continue to rise, there is tremendous potential for improved citizen experiences in the public sector. As public sector organizations seek solutions for their challenges, AWS Partners are at the forefront of helping to solve those problems using AI and ML.

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5 AI trends shaping the future of the public sector in 2025

Google Public Sector

In 2025, it's poised to become a cornerstone of public sector operations, transforming how agencies make decisions and serve constituents. Let's dive into five AI trends we believe will shape the future of the public sector in the year ahead. Artificial intelligence (AI) is no longer a futuristic concept.

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How to Deliver High-Quality Omnichannel Constituent Experiences

GovLoop

In the private sector, it’s often said that if you don’t take care of your customers, somebody else will. In the public sector, it’s a different story because constituents typically cannot turn to a competitor if an agency fails to deliver quality services.

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re:Invent 2024: Your public sector playbook for AWS’s biggest event

AWS Public Sector Blog

For our public sector pioneers, tailored sessions and activations will amplify your re:Invent experience, and this post will help you to start charting your personalized agenda today. Download the AWS Events app to either favorite or register for the sessions you’re interested in. Get inspired with groundbreaking ideas.

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Improving constituent experience using AWS-powered generative AI chatbots

AWS Public Sector Blog

With this integration, Amazon Lex through Amazon Bedrock can access state user manuals and other documents as source data to answer questions from constituents in real time rather than waiting for a human agent to respond. Contact the AWS Public Sector Team to learn more. Amazon Lex processes this chat as an utterance.

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Public Sector Guide to jumpstart your secure gen AI journey

Google Public Sector

The impact of generative AI for the public sector can be groundbreaking. In practice, this could mean generative AI serves as a brainstorming assistant to draft and iterate content or drive conversational, real-time interactions with constituents on agency websites.

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Lessons From State and Local Experts

GovLoop

Transparent data collection and dissemination through federal/local collaborations help constituents trust in and engage with the data. You Cant Ignore Generational Preferences Scot Barker, Chief Innovation Officer for Burlington, Vermont, observed that most members of Gen Z arent going to city hall to request public services.