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Clunky, old, publicfacing systems frustrate constituents and reduce engagement, she said. ” For more ideas about how to make the case for modernization that agency leaders and legislators find compelling, download it here: Get the guide Photo illustration by Kaitlyn Baker and Julia Blurton-Jones for GovLoop Favorite
But in the past, the city struggled to get feedback about the project from many stakeholders and constituents. In-person meetings are tough for people to attend because of work schedules, childcare needs, and mobility and health limitations, for instance — challenges that could prevent many constituents from participating. Favorite.
But in the past, the city struggled to get feedback about the project from many stakeholders and constituents. Constituents don’t have to pay transportation costs to commute to a meeting, and there are fewer custodial and security expenses when meetings are fully virtual. Get the guide Favorite
Start by adding CX to contract requirements, especially for projects that will be public-facing. ” For more insights into making your organization more customer-friendly, download the guide. Borrow, Build and Hire to Increase Internal Skills Use contractors to bring in capacities you don’t yet have.
And if you were to download all the data on the internet, it would take you 181 million years. Public-facing employees offering feedback on constituent experiences. Accessibility redesigns based on empirical evidence and public input. It’s the same as 1 billion terabytes.
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