GovLoop

NOVEMBER 29, 2023

In today’s world of siloed and scattered data, agencies often have an incomplete picture of their constituents. And the agency can offer constituents online, self-guided applications and mobile-first experiences, among other features. This article appeared in our guide, “ State and Local: Making an Impact.”

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Constituents Economic Development Local Government Government 97

GovLoop

SEPTEMBER 26, 2023

Constituents assume their interactions with the public sector will mirror the private sector. 3) The workforce shortage means workers are going to get bogged down in managing increasingly complex environments rather than solving strategic business problems and addressing CX. Favorite

Management 59

Management Constituents Public Sector Implementation 59

GovLoop

FEBRUARY 12, 2024

Now, the Arkansas Administrative Office of the Courts is making good use of American Rescue Plan funds to create a better, more user-friendly case management system that will allow for easier public access to court records. They wanted to embrace new technology to better support constituent access.

Constituents 96

Constituents Management Accountability Communications 96

GovLoop

MARCH 14, 2023

Have you ever had trouble adjusting to constituent demand? If you have a traditional service management approach, how flexible, how responsive is [it]? Be Nimble and Quick Using cloud solutions, organizations can automatically scale up their systems when constituent demand is high and down when demand is lighter.

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Management Constituents Communications 52

AWS Public Sector Blog

NOVEMBER 22, 2022

Italian citizens typically need to navigate through dozens of platforms in order to access public services or manage their obligations to the State. The app has been downloaded more than 31 million times since its launch and is used weekly by almost two million users. Winner: IO, the app for Italian public services – PagoPA S.p.A.,

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Government Public Sector Public Service Development 246

AWS Public Sector Blog

OCTOBER 28, 2022

Amazon Web Services (AWS) announced that Amazon Connect , its omnichannel cloud contact center service, has achieved Federal Risk and Authorization Management Program (FedRAMP) Authorized status at the High Impact Level. Download the Front Door Bot ZIP archive. On the Set Identity Management screen.

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Public Sector Security Management Constituents 130

GovLoop

AUGUST 30, 2024

To be efficient and effective, government agencies need interoperable systems that securely connect employees, constituents and partners to the resources they need across the enterprise. Here are three concepts that are key to modern identity management. Policy-based access control helps here.

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Security Management Constituents Implementation 52

GovLoop

JULY 3, 2023

Externally, a coherent and deliberate approach to identity can help drive improved constituent engagements, meeting rising citizen expectations around their government encounters. Centralized identity management: Agencies need a strong understanding of users’ responsibilities and authorities.

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Security Government Management Coordinator 95

GovLoop

MAY 26, 2023

By definition, data ethics refers to the norms of behavior that promote appropriate judgments and accountability when acquiring, managing or using data. ” For more about how agencies are using data in practical ways, download it here: Get the guide Photo by Kevin Paster at pexels.com Favorite

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Constituents Accountability Security Management 98

GovLoop

JULY 27, 2023

In fact, the effort was led by a former sporting goods executive, who put together a customer service management team. From a constituent perspective, such behavior diminishes trust in government as a whole, Deloitte found. The team cut the online prices $5.00

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Constituents Engagement Housing Management 98

GovLoop

APRIL 18, 2024

What is Change Management? 6 Steps to Success But great rewards are possible with effective change management. It requires a disciplined project manager, akin to an orchestra conductor who ensures that all pieces of the project work in harmony, Oliver said. The cliché about the devil being in the details is really true.”

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Legislation Public Face Government Employee Leadership 106

Google Public Sector

OCTOBER 16, 2023

The White House’s Office of Management and Budget attributes this bottleneck to the “time tax,” or the amount of effort required to fill out applications, assemble documents, and schedule government visits. This has led to increasing frustration among government workers and citizens. One source estimates that in the U.S. In Dearborn, Mich.,

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Public Sector Government Constituents Security 106

GovLoop

OCTOBER 9, 2023

Andrew Buss, Deputy Chief Information Officer (CIO) for Innovation Management, and Innovation Manager Tara Woody offered their wisdom about how to implement innovations and keep momentum going. They are the ones establishing the framework and managing the process.” You do need those designated people,” said Busser. “We

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Implementation Management Constituents Accountability 98

GovLoop

JANUARY 9, 2024

Now, the Arkansas Administrative Office of the Courts is making good use of American Rescue Plan funds to create a better, more user-friendly case management system that will allow for easier public access to court records. They wanted to embrace new technology to better support constituent access.

Constituents 65

Constituents Management Accountability Communications 65

AWS Public Sector Blog

JANUARY 31, 2024

These technologies enable transportation and other government agencies to enhance the experience of constituents and provide cost-effective transportation and mobility solutions. Download the transportation dataset to your local machine. Access to an Amazon SageMaker Canvas subscription. Access to an Amazon QuickSight subscription.

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Transportation Public Sector Accountability Implementation 195

GovLoop

DECEMBER 6, 2022

But in the past, the city struggled to get feedback about the project from many stakeholders and constituents. In-person meetings are tough for people to attend because of work schedules, childcare needs, and mobility and health limitations, for instance — challenges that could prevent many constituents from participating. Favorite.

Constituents 59

Constituents Parks And Recreation Outreach Engagement 59

GovLoop

NOVEMBER 7, 2022

An interview with Kate Boronkay, Marketing Manager, Public Sector, Zendesk. Now comes the hard part: keeping pace with constituents who’ve loved what they’ve seen and are looking for more. Managing Multiple Channels. For more insights on embracing agility, download it here. Get the guide. Favorite.

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Constituents Communications Engagement Housing 59

GovLoop

NOVEMBER 21, 2023

Know When Engagement Matters (and Doesn’t) Agencies develop many digital tools for constituent engagement, but sometimes the best response is…silence. According to Summer Xiao , Deputy CIO in Houston’s Project Management Office, “The public actually doesn’t want to engage with you.” “How do we get people more excited about engaging…?

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Engagement Constituents Social Media Leadership 59

AWS Public Sector Blog

NOVEMBER 1, 2022

Deep learning image analysis and high-performant yet cost-effective architectures on Amazon Web Services (AWS) can modernize constituent experiences and improve digital interactions with government. Download the source code and extract locally: AWS Samples – AWS Serverless Deep Learning Suggestions. Asia Pacific (Tokyo). Deployment.

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Coordinator Public Sector Constituents Government 130

GovLoop

JULY 6, 2023

“Getting employees directly involved not only has the potential to ease their concerns, but also provides critical input to help ensure the implementation will actually achieve the results intended and perform as expected,” writes Lin Grensing-Pophal at the Society for Human Resource Management. A common use case is password changes.

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Communications Constituents Leadership Government Agency 105

GovLoop

JULY 31, 2023

The choice of a new platform, app or automation must be driven by the value for constituents and how well-suited the new technology is to their abilities and needs. As you analyze the issues your CX upgrade will address, think about your constituents’ everyday lived experiences. It’s entirely possible.

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Constituents Coordinator Implementation Management 52

GovLoop

MAY 12, 2023

But in the past, the city struggled to get feedback about the project from many stakeholders and constituents. Constituents don’t have to pay transportation costs to commute to a meeting, and there are fewer custodial and security expenses when meetings are fully virtual. Get the guide Favorite

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Constituents Parks And Recreation Outreach Engagement 52

AWS Public Sector Blog

FEBRUARY 10, 2023

This solution uses the following communication services, serverless technologies, and managed services to deliver a scalable and cost-effective architecture: Amazon Pinpoint , a flexible and scalable outbound and inbound marketing communications service. Navigate to the Amazon Pinpoint service in the AWS Management Console.

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Outreach Public Sector Campaign Communications 130

GovLoop

SEPTEMBER 26, 2024

Government is understandably excited about the potential for AI to elevate constituent services and enhance mission outcomes. In terms of constituent service, that might mean using AI to better manage the “crush of calls” that can roll into a government service center, Jardim said.

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Government Constituents Public Sector Engagement 59

GovLoop

JUNE 12, 2024

Disagree Better includes customizable intervention techniques for governors and states, and a variety of ideas and tools for working with the public to manage polarity. Data and Constituent Interaction Contact is everything. This article appeared in our guide, “ Building Trust With Tech In State and Local Government.”

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Constituents Local Government Advocacy Public Safety 59

GovLoop

DECEMBER 29, 2022

Fragmented information gets in the way of a modern digital constituent experience. In the future, constituents will expect to interact with government largely online, in streamlined and automated processes. “The ” To read more about how agencies are anticipating future needs, download it here. Get the Guide.

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Constituents Economic Development Local Government Security 59

GovLoop

APRIL 22, 2024

Constituent Service Takes a Hit In August 2023, three members of the Senate urged the Social Security Administration to accelerate its modernization efforts. ” For more ideas about how to make the case for modernization that agency leaders and legislators find compelling, download it here: Get the guide Favorite

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Legislation Public Administration Constituents Budgeting 73

GovLoop

JANUARY 3, 2023

Agencies had their rules, and constituents had to navigate them to get the services they needed. In 2018, the Office of Management and Budget made VA a lead agency partner to pilot improving CX across the federal government. To read more about how agencies are anticipating future needs, download it here. The Vision.

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Constituents Government Agency Operations Government 65

GovLoop

NOVEMBER 15, 2023

But making executive ranks more representative of the constituents they serve will be difficult. For more insights from the C-suite, download it here: Get the guide Image by Gerd Altmann from Pixabay Favorite As Joelle Martinez, CEO of the Latino Leadership Institute, explained, “There are many zigzags.

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Leadership Constituents Accountability Development 52

GovLoop

JANUARY 12, 2024

Artificial intelligence and analytics are already transforming the way federal health agencies meet their missions and support constituents. For more real-life examples of responsible AI usage in healthcare, download this playbook, Advancing Health Access, Equity and Outcomes Through AI. Favorite

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Constituents Development Management Government 52

GovLoop

AUGUST 26, 2024

To support outstanding constituent experiences, government agencies need cyber resiliency, the capacity to bounce back quickly in the face of setbacks. And data management and protection play a role like never before. DOD, Hybrid Cloud and Edge Computing Services of AWS, a cloud-computing provider.

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Constituents Security Management Government Agency 52

GovLoop

OCTOBER 20, 2022

GovX is powered by a “proud team of data nerds” and guided by a fundamental belief that government can do amazing things for constituents when it knows how to properly use information. Norman’s team also worked with colleagues in Pittsburgh’s Office of Management and Budget, which helps procure IT, and other groups. “We Get the guide.

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Government Public Health Coordinator Constituents 59

Google Public Sector

JUNE 25, 2024

We'll explore the ways our AI solutions are adaptive, secure, responsible, and intelligent – enabling agencies to serve constituents better than ever before. However, to truly unlock the transformative potential of AI, it is crucial to establish a robust foundation of data management practices and infrastructure.

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Public Sector Leadership Operations Constituents 60

AWS Public Sector Blog

MARCH 15, 2023

Attendees learned first-hand where PBS is in their cloud journey, how they manage people and processes through technological changes, and how they champion cloud conscientiousness at scale. Allyson Fryhoff, managing director of nonprofits and nonprofit healthcare at AWS, delivering the keynote at the IMAGINE: Nonprofit conference.

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Nonprofit Public Sector Leadership Engagement 130

Government Technology Insider

JUNE 13, 2024

While agency employees are concerned with impacts on their jobs, constituents are more worried about data security and privacy. State and local governments hold large amounts of sensitive data and personally identifiable information (PII), which is managed according to record series laws that govern how data should be protected and discarded.

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Local Government Government Constituents Implementation 52

GovLoop

APRIL 29, 2024

At GovLoop, we’re always excited to offer meaningful online training to government employees who need to stay up to date on the latest technology and trends in order to serve constituents effectively. PT to hear from government and industry experts about tactics to bridge the divide and foster constituent engagement.

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Government Employee Constituents Leadership Security 59

GovLoop

APRIL 29, 2024

For example: A lawmaker who might not understand the need to upgrade network infrastructure will likely see the value of providing constituents with more reliable and secure services. AI chatbots also can use natural language processing to provide quicker, more accurate responses to many constituent queries.

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Strategic Planning Legislation Constituents Translation 52