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Andrew Buss, Deputy Chief Information Officer (CIO) for Innovation Management, and Innovation Manager Tara Woody offered their wisdom about how to implement innovations and keep momentum going. ” To read more about ways to innovate successfully, download it here: Get the guide Illustration by Calista Lam Favorite
Highlighting findings from NASCIO 2024 Mid-Year Conference and a study on AI implementation, this article looks at the opportunities and challenges AI presents for government leaders. While agency employees are concerned with impacts on their jobs, constituents are more worried about data security and privacy. Download the Study 1.
Without a forever-modern digital infrastructure, states face difficulties meeting constituent needs, changes in regulations, and emergencies like the COVID-19 pandemic. When implemented in accordance with human-centered design principles, a cloud environment can streamline agency operations and customer interactions.
Without a forever-modern digital infrastructure, states face difficulties meeting constituent needs, changes in regulations, and emergencies like the COVID-19 pandemic. When implemented in accordance with human-centered design principles, a cloud environment can streamline agency operations and customer interactions.
Civix worked with the AWS Service Creation team to design and launch a serverless solution on AWS to support filers and campaign management vendors and to increase finance transparency for the constituents they serve. Read on to learn how Civix worked with AWS to create their new solution. Learn more about AWS for GovTech.
In practice, this could mean generative AI serves as a brainstorming assistant to draft and iterate content or drive conversational, real-time interactions with constituents on agency websites. By the end of the book, you’ll have insights to help your organization get started with a successful and responsible implementation of AI.
And agencies should realize that their audiences are ever-changing, said Carolina Prieto, Solution Advisor for Digital Communications with Granicus, a company that provides digital experiences to help agencies better serve their constituents. Its an influx of people going in and out. The city now enjoys a 58% engagement rate.
New York is leading the way, embracing this technological shift, using generative AI (gen AI) to revolutionize how the government serves its constituents. Download How GenAI is Transforming Public Sector Services in New York to find out how New York started their AI implementation journey. It's already making a difference today.
The app has been downloaded more than 31 million times since its launch and is used weekly by almost two million users. Are you curious about how open source solutions can help governments save time and money while still providing innovative services for their constituents?
Agency leaders know they need to modernize, but many are running into roadblocks when it comes to implementation time, staffing shortages, and even an internal cultural resistance to change. These types of obstacles have led to 88% of federal IT professionals stating their agencies have fallen behind in their modernization plans.
Externally, a coherent and deliberate approach to identity can help drive improved constituent engagements, meeting rising citizen expectations around their government encounters. Data accuracy: Data drives security; information about devices and end users can be used to design and implement identity-based safeguards.
Our partners help local, state, and federal agencies define their technological needs and curate solutions that leverage their existing technology investments and create new opportunities via modern digital tools to better serve their constituents. In Dearborn, Mich.,
The objective is to implement strategies that effect and control change and help people adapt to it. Clunky, old, public facing systems frustrate constituents and reduce engagement, she said. What is Change Management? 6 Steps to Success But great rewards are possible with effective change management. But backend changes matter also.
These technologies enable transportation and other government agencies to enhance the experience of constituents and provide cost-effective transportation and mobility solutions. Download the transportation dataset to your local machine. Access to an Amazon SageMaker Canvas subscription. Access to an Amazon QuickSight subscription.
“Technology that is purpose-built for PFML can help states achieve faster implementation, ensure portability, and provide a consumer-grade customer experience.” 2024-4_PFML-Infographic-1 To download the infographic, click here. 2024-4_PFML-Infographic-1 To download the infographic, click here.
But in the past, the city struggled to get feedback about the project from many stakeholders and constituents. In-person meetings are tough for people to attend because of work schedules, childcare needs, and mobility and health limitations, for instance — challenges that could prevent many constituents from participating.
Constituents assume their interactions with the public sector will mirror the private sector. Download this resource to learn more about the benefits of automation and best practices for implementing this technology. 2) Public expectations have changed when it comes to customer service. Favorite
The choice of a new platform, app or automation must be driven by the value for constituents and how well-suited the new technology is to their abilities and needs. As you analyze the issues your CX upgrade will address, think about your constituents’ everyday lived experiences. It’s entirely possible.
When it comes to digital services, many agencies are under pressure, as constituents expect the responsiveness of the public sector to mirror their private-sector experiences. The challenge? Favorite
Deep learning image analysis and high-performant yet cost-effective architectures on Amazon Web Services (AWS) can modernize constituent experiences and improve digital interactions with government. Download the source code and extract locally: AWS Samples – AWS Serverless Deep Learning Suggestions. Asia Pacific (Tokyo). Deployment.
Getting employees directly involved not only has the potential to ease their concerns, but also provides critical input to help ensure the implementation will actually achieve the results intended and perform as expected,” writes Lin Grensing-Pophal at the Society for Human Resource Management. A common use case is password changes.
But in the past, the city struggled to get feedback about the project from many stakeholders and constituents. Constituents don’t have to pay transportation costs to commute to a meeting, and there are fewer custodial and security expenses when meetings are fully virtual.
Agency leaders are both optimistic and cautious about AI’s impact on their organizations: AI solutions can streamline agency operations and enhance human capabilities but implementing them adds myriad considerations to agency IT modernization strategies. Download the Study 1. However, complying with these laws is complex.
Data and Constituent Interaction Contact is everything. According to a Civic Plus survey, constituents who access their city’s website more than once a month have almost five times the amount of trust in their city than those who access it infrequently.
And agencies should realize that their audiences are ever-changing, said Carolina Prieto, Solution Advisor for Digital Communications with Granicus, a company that provides digital experiences to help agencies better serve their constituents. It’s an influx of people going in and out.”
For example: A lawmaker who might not understand the need to upgrade network infrastructure will likely see the value of providing constituents with more reliable and secure services. Additionally, more modern systems would make it easier to implement tax code changes that affect revenue, the report states.
Agencies had their rules, and constituents had to navigate them to get the services they needed. Morton’s vision of the future is one in which all of government is structured around providing the best constituent experience. To read more about how agencies are anticipating future needs, download it here. The Vision.
Download our guidebook to learn how reCAPTCHA Enterprise can help strengthen your website security quickly. As cyber threats increase, government agencies need a way to safely let constituents access digital services. As cyber threats increase, government agencies need a way to safely let constituents access digital services.
The focus of digital transformation efforts should always be to integrate technology in a way that transforms an agency’s ability to deliver unprecedented value to constituents. Download the eBook Initiatives like this are instrumental in addressing the pressing need for government agencies to modernize outdated and inefficient systems.
At GovLoop, we’re always excited to offer meaningful online training to government employees who need to stay up to date on the latest technology and trends in order to serve constituents effectively. PT to hear from state and local government leaders about how to implement zero-trust principles. ET/11-11:50 a.m.
To be efficient and effective, government agencies need interoperable systems that securely connect employees, constituents and partners to the resources they need across the enterprise. Policy-Based Access Controls Agencies are looking to technology to seamlessly implement access policy, especially as they roll out zero-trust security.
We'll explore the ways our AI solutions are adaptive, secure, responsible, and intelligent – enabling agencies to serve constituents better than ever before. Elevating public sector missions with intelligent AI Robust data management practices, policies, and infrastructure are the cornerstone of successful AI implementation in government.
Even worse, these workers may not be able to assist constituents in need. Hybrid clouds enable agencies to rapidly implement and enforce zero-trust cybersecurity by making agencywide governance easier and more manageable. “A ” Download the entire guide: Download the guide. Enter zero-trust cybersecurity.
Once you have the systems integrator, you’ll need design development and implementation RFPs. Putting It in Place Successful implementation requires good communication between program managers and IT employees. It’s not hard to find opportunities to improve efficiency both internally and in constituent services,” he said.
Tara Dawson McGuinness describes her work as sitting at the intersection of policy creation, implementation, and citizen and community voices. Ensuring that government policies and programs lead to meaningful change in the lives of constituents. She also led the effort to sign up Americans for health care through Healthcare.gov.
That’s important to show constituents you are working to meet their expectations. To read more about how agencies are anticipating future needs, download it here. To achieve that, local governments must move away from budgeting for services in silos and come together to create a digital twin of the organization, Francis said. “We
We’re now figuring out all that’s involved in implementing those recommendations,” she said. This article appears in our “ Guide to Building Constituent Engagement.” ” For more ideas on how agencies are improving their outreach, download the guide. San Francisco is the Wild West,” Kaplan said.
We’re now figuring out all that’s involved in implementing those recommendations,” she said. This article appears in our “ Guide to Building Constituent Engagement.” ” For more ideas on how agencies are improving their outreach, download the guide. San Francisco is the Wild West,” Kaplan said. Get the guide.
Consider that many agencies start small with a cloud solution implementation and then extend it. Updating IT infrastructure and servers can make agencies more efficient and cost-effective, enabling them to do more with less while meeting constituents’ 21st century needs. “In Download the guide. Bottom line. Favorite.
Implemented judiciously, such strategy empowers evidence-based governance through democratized data. Public sector workers can use the AWS Artifact service to download the latest Canadian Centre for Cyber Security (CCCS) assessment summary report for AWS. We know that customers care deeply about privacy and data security.
Making Jobs Easier Chatbots are one relatively easy-to-implement technology that can make a big difference for employees and customers. ” For a worksheet on fostering a culture of CX and to read more tactics for your CX strategy, download it here: Get the guide Favorite
I knew that implementing an online community engagement platform would be necessary to ensure the voices of Denton County would be heard, which is when my team started the search! Stakeholder Management and Topic Sentiment Tagging List management and topic tagging for simple reporting extraction and download that saves time.
As the privacy landscape continues to evolve, the way that government organizations respond to privacy regulations will be critical to maintaining their privacy posture and responding to constituent requests. We apologize for not meeting our commitment of providing notification prior to implementation and for any inconvenience.
And if you were to download all the data on the internet, it would take you 181 million years. Public-facing employees offering feedback on constituent experiences. For more ideas about how to use data in important and innovative ways, download it here: Get the guide Photo by Lukas at Pexels.com Favorite
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