AWS Public Sector Blog

OCTOBER 4, 2024

With this integration, Amazon Lex through Amazon Bedrock can access state user manuals and other documents as source data to answer questions from constituents in real time rather than waiting for a human agent to respond. Now, let’s look at the future flow Maria could have with these advancements in technology.

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Constituents Local Government Public Sector Security 75

GovLoop

NOVEMBER 21, 2023

Know When Engagement Matters (and Doesn’t) Agencies develop many digital tools for constituent engagement, but sometimes the best response is…silence. According to Summer Xiao , Deputy CIO in Houston’s Project Management Office, “The public actually doesn’t want to engage with you.” How do we get more feedback?

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Engagement Constituents Social Media Leadership 59

GovLoop

DECEMBER 23, 2024

Transparent data collection and dissemination through federal/local collaborations help constituents trust in and engage with the data. You cant leave all those people behind, but you cant also ignore the next generation who wants to engage in a different way, Barker said. You must have the right tools for everyone.

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Elected Officials Constituents Engagement Communications 99

GovLoop

JUNE 6, 2024

Improving public trust and engagement doesn’t happen by chance. And agencies should realize that their audiences are ever-changing, said Carolina Prieto, Solution Advisor for Digital Communications with Granicus, a company that provides digital experiences to help agencies better serve their constituents.

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Outreach Engagement Constituents Campaign 52

Google Public Sector

OCTOBER 19, 2023

In practice, this could mean generative AI serves as a brainstorming assistant to draft and iterate content or drive conversational, real-time interactions with constituents on agency websites. Learn how gen AI can improve the future of citizen engagement and services by downloading the new 10 step guide.

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GovLoop

DECEMBER 18, 2024

Improving public trust and engagement doesnt happen by chance. And agencies should realize that their audiences are ever-changing, said Carolina Prieto, Solution Advisor for Digital Communications with Granicus, a company that provides digital experiences to help agencies better serve their constituents.

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Outreach Engagement Constituents Campaign 59

GovLoop

NOVEMBER 29, 2023

In today’s world of siloed and scattered data, agencies often have an incomplete picture of their constituents. And the agency can offer constituents online, self-guided applications and mobile-first experiences, among other features. This article appeared in our guide, “ State and Local: Making an Impact.”

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GovLoop

JULY 18, 2023

Agencies seeking to improve customer experience face multiple hurdles — some that start long before direct interaction with constituents. And, Barry said, government systems tend to grow more complex, although simplicity would improve internal processes and constituent experiences. The key, Gardner said, is communication.

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Security Constituents Communications Budgeting 98

Google Public Sector

APRIL 25, 2024

New York is leading the way, embracing this technological shift, using generative AI (gen AI) to revolutionize how the government serves its constituents. Enhanced Engagement: Sullivan County is utilizing gen AI solutions powered by Google Cloud to enhance citizen interactions. It's already making a difference today.

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Public Sector Constituents Strategic Planning Implementation 86

GovLoop

MAY 18, 2023

For San Francisco to engage its diverse population, it needs to focus on accessibility. That observation — that accessibility benefits more than a small group of outliers — underlies Kaplan’s advice on engaging the whole community. This article appears in our “ Guide to Building Constituent Engagement.”

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GovLoop

DECEMBER 2, 2022

For San Francisco to engage its diverse population, it needs to focus on accessibility. That observation — that accessibility benefits more than a small group of outliers — underlies Kaplan’s advice on engaging the whole community. This article appears in our “ Guide to Building Constituent Engagement.”

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Engagement Outreach Campaign Constituents 59

GovLoop

FEBRUARY 12, 2024

They wanted to embrace new technology to better support constituent access. But that’s not the end of their innovations, which could improve operations for constituents and the courts alike. In the future, he would like the court to send automatic reminders by text, communicating with constituents as a medical provider might.

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Constituents Management Accountability Communications 96

GovLoop

JULY 27, 2023

People: Adopting a Customer-centric Mindset A 2021 study by Deloitte notes a close link between employee engagement and customer satisfaction, citing the Indiana BMV contact center as an example. From a constituent perspective, such behavior diminishes trust in government as a whole, Deloitte found. “The team cut the online prices $5.00

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Constituents Engagement Housing Management 98

GovLoop

DECEMBER 6, 2022

But in the past, the city struggled to get feedback about the project from many stakeholders and constituents. In-person meetings are tough for people to attend because of work schedules, childcare needs, and mobility and health limitations, for instance — challenges that could prevent many constituents from participating.

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Constituents Parks And Recreation Outreach Engagement 59

GovLoop

DECEMBER 12, 2023

Executive Order 14058 made CX a top federal priority and linked it to rebuilding trust in government, while at the state and local levels, organizations have long focused on constituent services as their bread and butter. This article appeared in our guide, “ Tools and Tactics for Employee Engagement.”

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Constituents Leadership Government Agency Government 96

GovLoop

NOVEMBER 7, 2022

Now comes the hard part: keeping pace with constituents who’ve loved what they’ve seen and are looking for more. More Engagement, More Trust. For constituents, a better customer experience leads to higher constituent engagement, which builds trust and loyalty. Managing Multiple Channels. Get the guide.

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Constituents Communications Engagement Housing 59

GovLoop

APRIL 18, 2024

Clunky, old, public facing systems frustrate constituents and reduce engagement, she said. ” For more ideas about how to make the case for modernization that agency leaders and legislators find compelling, download it here: Get the guide Photo illustration by Kaitlyn Baker and Julia Blurton-Jones for GovLoop Favorite

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Legislation Public Face Government Employee Leadership 105

GovLoop

JULY 3, 2023

Externally, a coherent and deliberate approach to identity can help drive improved constituent engagements, meeting rising citizen expectations around their government encounters. To learn more about identity-based security, download our ebook, “ How an Identity-Centric Strategy Can Drive Government Security.”

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GovLoop

MAY 12, 2023

But in the past, the city struggled to get feedback about the project from many stakeholders and constituents. Skowera not only sees engagement benefits from offering virtual options, but also environmental and budgetary advantages. This article appears in our “ Guide to Building Constituent Engagement.”

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Constituents Parks And Recreation Outreach Engagement 52

GovLoop

APRIL 5, 2024

In our private lives, we interact every day with brands and services that shape our expectations of how government should engage with us. But as organizations improve how they engage with us, “we begin over time to really see the government as confident, as capable, as an entity here to help us,” he said.

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Constituents Engagement Legislation Government Employee 59

Google Public Sector

OCTOBER 16, 2023

Our partners help local, state, and federal agencies define their technological needs and curate solutions that leverage their existing technology investments and create new opportunities via modern digital tools to better serve their constituents. In Dearborn, Mich.,

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Public Sector Government Constituents Security 88

GovLoop

APRIL 9, 2024

It’s a broad yet targeted strategy, and it breaks down into what Lee calls “four phases of communication” that trace the employee experience: awareness, consideration, decision, and engagement and retention. Engagement rates jumped by 64% — in part, because ODOT analyzed data to understand what resonated with its audience.

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Communications Engagement Legislation Constituents 59

GovLoop

SEPTEMBER 26, 2024

Government is understandably excited about the potential for AI to elevate constituent services and enhance mission outcomes. To bring AI to life, agencies need a modern environment that enables them to understand “who it is that’s engaging with you through your service delivery.”

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Government Constituents Public Sector Engagement 59

GovLoop

DECEMBER 8, 2022

We do still have a lot of our constituents that are in fear of trying things out.”. Taylor’s office is tackling that last piece and has been working since the spring to assemble an outreach and engagement team. This article appears in our “ Guide to Building Constituent Engagement.” Get the guide. Favorite.

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Outreach Constituents Nonprofit Engagement 59

GovLoop

DECEMBER 18, 2023

Insights to Outcomes Agencies have real constraints that impact employee engagement and satisfaction. Beyond Surveys On the surface, an employee engagement survey is a poor measure of EX. Many organizations conduct engagement surveys annually — but fail to take meaningful action on the results, which steadily erodes trust over time.

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Public Sector Engagement Legislation Government Employee 59

GovLoop

JUNE 4, 2024

When constituents receive the same level of service and convenience from government as the private sector offers — whether dealing with garbage collection, fishing licenses or social services benefits — people tend to think well of government. Technology has become oxygen,” explained Dilley. It’s no longer optional.”

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AWS Public Sector Blog

MARCH 21, 2023

This Georgia city is one of the first cities in the world to use open data with Amazon Alexa, pulling information from the city’s data hub – an official, open data portal for the city – to answer constituents’ questions. One of the unique features of Citibot is that users don’t have to download a new application in order to use it.

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Public Sector Nonprofit Operations Local Government 98

GovLoop

JULY 31, 2023

The choice of a new platform, app or automation must be driven by the value for constituents and how well-suited the new technology is to their abilities and needs. As you analyze the issues your CX upgrade will address, think about your constituents’ everyday lived experiences. It’s entirely possible.

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GovLoop

DECEMBER 11, 2023

It’s a broad yet targeted strategy, and it breaks down into what Lee calls “four phases of communication” that trace EX: awareness, consideration, decision, and engagement and retention. Recruitment messages became more engaging, featured personal employee stories and generated a more enthusiastic response from recipients.

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Engagement Communications Constituents Public Sector 52

GovLoop

JANUARY 9, 2024

They wanted to embrace new technology to better support constituent access. But that’s not the end of their innovations, which could improve operations for constituents and the courts alike. In the future, he would like the court to send automatic reminders by text, communicating with constituents as a medical provider might.

Constituents 64

Constituents Management Accountability Communications 64

GovLoop

APRIL 29, 2024

At GovLoop, we’re always excited to offer meaningful online training to government employees who need to stay up to date on the latest technology and trends in order to serve constituents effectively. Are they actively engaged with your services or do things feel chilly? Join us online Wednesday, May 22 from 2-2:50 p.m.

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Government Employee Constituents Leadership Security 59

GovLoop

JUNE 12, 2024

Data and Constituent Interaction Contact is everything. According to a Civic Plus survey, constituents who access their city’s website more than once a month have almost five times the amount of trust in their city than those who access it infrequently.

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Constituents Local Government Advocacy Public Safety 59

GovLoop

DECEMBER 13, 2023

Governments struggle with attracting and engaging talented employees, especially younger ones. After hiring, government agencies constantly engage employees through documents. We think of employee experience in terms of engagement, efficiency and effectiveness,” Phillips explained.

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Engagement Security Constituents Public Sector 52

GovLoop

DECEMBER 29, 2023

Her team at the VA combined two-dimensional numbers with heartfelt narratives to help the agency tangibly improve its employees’ lives and to encourage healthier, more productive constituent engagement. This article appeared in our guide, “ Tools and Tactics for Employee Engagement.”

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Strategic Planning Engagement Constituents Development 69

GovLoop

JANUARY 3, 2023

Agencies had their rules, and constituents had to navigate them to get the services they needed. Morton’s vision of the future is one in which all of government is structured around providing the best constituent experience. To read more about how agencies are anticipating future needs, download it here. The Vision.

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Constituents Government Agency Operations Government 64

GovLoop

SEPTEMBER 3, 2024

You might have a good sense of how your constituents feel about a particular issue, but a survey helps you confirm — or revise — your assumptions, and it allows you to get more meaningful context. Surveys provided a way to understand the pandemic’s impact, both on constituents and the economy. “We Here are some insights they shared.

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Constituents Engagement Budgeting Management 52

Social Pinpoint

DECEMBER 5, 2022

Learn how you can also create positive project outcomes with your online community engagement platform of choice. DCTA needed a flexible suite of community engagement tools to carry this off in a short amount of time. The first installment will focus on effectively planning a public involvement initiative.

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Transportation Community Engagement Engagement Public Transportation 52