GovLoop

DECEMBER 2, 2022

Constituent engagement isn’t all that different from consumer experience, says Vance Clipson, of Nuance Communications. There are more and more constituents out there putting demand on government. This article first appeared in our “ Guide to Building Constituent Engagement. Automation for Easy Interaction. Get the guide.

Constituents 59

Constituents Engagement Outreach Government Agency 59

GovLoop

NOVEMBER 16, 2023

With constituent and employee expectations rising, state and local governments are under pressure to create easier, more intuitive interactions. Additionally, by pivoting toward design thinking, agencies can improve not only constituent engagement, but also their employees’ experience. Favorite

Constituents 94

Constituents Engagement Local Government Government 94

Google Public Sector

OCTOBER 19, 2023

In practice, this could mean generative AI serves as a brainstorming assistant to draft and iterate content or drive conversational, real-time interactions with constituents on agency websites. Learn how gen AI can improve the future of citizen engagement and services by downloading the new 10 step guide.

Public Sector 100

Public Sector Security Constituents Transportation 100

GovLoop

JULY 18, 2023

Agencies seeking to improve customer experience face multiple hurdles — some that start long before direct interaction with constituents. And, Barry said, government systems tend to grow more complex, although simplicity would improve internal processes and constituent experiences. The key, Gardner said, is communication.

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Security Constituents Communications Budgeting 98

GovLoop

DECEMBER 23, 2024

Transparent data collection and dissemination through federal/local collaborations help constituents trust in and engage with the data. Make Sure Youre Improving Constituent Experiences Sometimes, internal improvements make things easier for agency employees. If youre going for a public audience, keep it simple.

Elected Officials 99

Elected Officials Constituents Engagement Communications 99

GovLoop

NOVEMBER 29, 2023

In today’s world of siloed and scattered data, agencies often have an incomplete picture of their constituents. And the agency can offer constituents online, self-guided applications and mobile-first experiences, among other features. This article appeared in our guide, “ State and Local: Making an Impact.”

Constituents 97

Constituents Economic Development Local Government Government 97

GovLoop

FEBRUARY 12, 2024

They wanted to embrace new technology to better support constituent access. But that’s not the end of their innovations, which could improve operations for constituents and the courts alike. In the future, he would like the court to send automatic reminders by text, communicating with constituents as a medical provider might.

Constituents 96

Constituents Management Accountability Communications 96

GovLoop

DECEMBER 20, 2024

Census Bureau offers up an abundance of data that state and local agencies can use to gain insights into the shifting demographics of their constituencies, and to shape policies and programs accordingly. You need to craft data-driven narratives that connect with the intended audience, whether government officials, legislators or constituents.

Communications 105

Communications Legislation Constituents Transportation 105

GovLoop

JUNE 20, 2023

This led to response times to constituents becoming unacceptably slow and frustrating. To discover how your agency can modernize with the help of a public-private partnership, download this report. Favorite

Constituents 89

Constituents Communications Implementation Operations 89

GovLoop

APRIL 18, 2023

The goal is to make constituent services and data as accessible, efficiently maintained and secure as possible, and available from anywhere in the world. ” To read more about how agencies are getting the most out of their modernization and transformation efforts, download the guide.

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Constituents Security 98

GovLoop

MAY 26, 2023

Think about all the constituent data that AI-driven ADM systems use when they make decisions — on governments’ behalf — regarding public benefits, emergency response, child welfare and other concerns. But AI’s expansive use has made data ethics increasingly important.

Constituents 98

Constituents Accountability Security Management 98

Google Public Sector

APRIL 25, 2024

New York is leading the way, embracing this technological shift, using generative AI (gen AI) to revolutionize how the government serves its constituents. Download How GenAI is Transforming Public Sector Services in New York to find out how New York started their AI implementation journey. It's already making a difference today.

Public Sector 86

Public Sector Constituents Strategic Planning Implementation 86

GovLoop

JULY 27, 2023

From a constituent perspective, such behavior diminishes trust in government as a whole, Deloitte found. For more insights on how to improve constituent trust when providing services, download the guide here: Get the guide Image by Mohamed Hassan on pixabay.com Favorite

Constituents 98

Constituents Engagement Housing Management 98

GovLoop

AUGUST 28, 2024

They help deliver faster insights for public programs, allow for swift updates to data and enable agencies to pull constituent or community data from a database and populate fields in forms, making workflows smoother and more seamless both for government workers and constituents.

Constituents 52

Constituents Translation Public Programs Government Agency 52

GovLoop

DECEMBER 12, 2023

Executive Order 14058 made CX a top federal priority and linked it to rebuilding trust in government, while at the state and local levels, organizations have long focused on constituent services as their bread and butter. One of the most important facets of CX isn’t customer-facing, though — it’s employee experience (EX).

Constituents 96

Constituents Leadership Government Agency Government 96

GovLoop

SEPTEMBER 7, 2023

But agencies also use AI in less conspicuous ways — to accelerate backend tasks and secure IT networks, for instance — and constituents often have no idea when AI makes decisions about their lives. And in Texas, state officials use NLP to read constituent emails and forward them to the correct departments. There’s truth to that.

Constituents 98

Constituents Social Media Security Transportation 98

GovLoop

JUNE 9, 2023

That is, how do issues like data quality, data maturity, compliance monitoring and so on actually contribute to the well-being of a community or improve service to constituents? ” (You can download an executive summary of the event here.) We’re one city, and we need to be acting as a single solitary unit.”

Public Sector 105

Public Sector Legislation Public Health Coordinator 105

GovLoop

APRIL 18, 2024

Clunky, old, public facing systems frustrate constituents and reduce engagement, she said. ” For more ideas about how to make the case for modernization that agency leaders and legislators find compelling, download it here: Get the guide Photo illustration by Kaitlyn Baker and Julia Blurton-Jones for GovLoop Favorite

Legislation 105

Legislation Public Face Government Employee Leadership 105

GovLoop

DECEMBER 6, 2022

But in the past, the city struggled to get feedback about the project from many stakeholders and constituents. In-person meetings are tough for people to attend because of work schedules, childcare needs, and mobility and health limitations, for instance — challenges that could prevent many constituents from participating.

Constituents 59

Constituents Parks And Recreation Outreach Engagement 59

GovLoop

JULY 3, 2023

Externally, a coherent and deliberate approach to identity can help drive improved constituent engagements, meeting rising citizen expectations around their government encounters. To learn more about identity-based security, download our ebook, “ How an Identity-Centric Strategy Can Drive Government Security.”

Security 95

Security Government Management Coordinator 95

GovLoop

NOVEMBER 21, 2023

Know When Engagement Matters (and Doesn’t) Agencies develop many digital tools for constituent engagement, but sometimes the best response is…silence. How do we get more constituent [voices]?” To read more about ways to innovate successfully, download it here: Get the guide Image by Mohamed Hassan from Pixabay Favorite

Engagement 59

Engagement Constituents Social Media Leadership 59

Government Technology Insider

JUNE 6, 2024

With a cloud-based, forever-modern infrastructure and emerging technologies such as AI and automation —all tailored to meet PFML program requirements—states can assure solvency and affordability of programs that provide reliable services to constituents and enable staff to succeed.

Constituents 59

Constituents Implementation Government 59

GovLoop

JULY 31, 2023

The choice of a new platform, app or automation must be driven by the value for constituents and how well-suited the new technology is to their abilities and needs. As you analyze the issues your CX upgrade will address, think about your constituents’ everyday lived experiences. It’s entirely possible.

Constituents 52

Constituents Coordinator Implementation Management 52

Google Public Sector

OCTOBER 16, 2023

Our partners help local, state, and federal agencies define their technological needs and curate solutions that leverage their existing technology investments and create new opportunities via modern digital tools to better serve their constituents. In Dearborn, Mich.,

Public Sector 88

Public Sector Government Constituents Security 88

GovLoop

JUNE 8, 2023

When it comes to digital services, many agencies are under pressure, as constituents expect the responsiveness of the public sector to mirror their private-sector experiences. The challenge? Favorite

Constituents 52

Constituents Public Sector Implementation Government 52

GovLoop

NOVEMBER 7, 2022

Now comes the hard part: keeping pace with constituents who’ve loved what they’ve seen and are looking for more. For constituents, a better customer experience leads to higher constituent engagement, which builds trust and loyalty. For more insights on embracing agility, download it here. Get the guide.

Constituents 59

Constituents Communications Engagement Housing 59

GovLoop

SEPTEMBER 26, 2023

Constituents assume their interactions with the public sector will mirror the private sector. Download this resource to learn more about the benefits of automation and best practices for implementing this technology. 2) Public expectations have changed when it comes to customer service. Favorite

Management 59

Management Constituents Public Sector Implementation 59

GovLoop

MARCH 14, 2023

Have you ever had trouble adjusting to constituent demand? Be Nimble and Quick Using cloud solutions, organizations can automatically scale up their systems when constituent demand is high and down when demand is lighter. This enables agencies to be more responsive, efficient and constituent-friendly.

Management 52

Management Constituents Communications 52

GovLoop

JANUARY 9, 2024

They wanted to embrace new technology to better support constituent access. But that’s not the end of their innovations, which could improve operations for constituents and the courts alike. In the future, he would like the court to send automatic reminders by text, communicating with constituents as a medical provider might.

Constituents 64

Constituents Management Accountability Communications 64

GovLoop

MAY 12, 2023

But in the past, the city struggled to get feedback about the project from many stakeholders and constituents. Constituents don’t have to pay transportation costs to commute to a meeting, and there are fewer custodial and security expenses when meetings are fully virtual.

Constituents 52

Constituents Parks And Recreation Outreach Engagement 52

Government Technology Insider

DECEMBER 17, 2024

Without a forever-modern digital infrastructure, states face difficulties meeting constituent needs, changes in regulations, and emergencies like the COVID-19 pandemic. To learn more about how forever-modern digital infrastructure helps HHS agencies reach people at risk, click here.

Constituents 52

Constituents Implementation Regulations Operations 52

GovLoop

JULY 6, 2023

How Self-Help Helps Everyone Increasingly, government agencies are offering employees the same kind of self-service portals they provide for constituents. ” To learn about habits 2 through 5 and more, download here: Get the guide Photo by Tima Miroshnichenko at pexels.com Favorite A common use case is password changes.

Communications 105

Communications Constituents Leadership Government Agency 105

GovLoop

JUNE 6, 2024

And agencies should realize that their audiences are ever-changing, said Carolina Prieto, Solution Advisor for Digital Communications with Granicus, a company that provides digital experiences to help agencies better serve their constituents. It’s an influx of people going in and out.”

Outreach 52

Outreach Engagement Constituents Campaign 52

GovLoop

JUNE 12, 2024

Data and Constituent Interaction Contact is everything. According to a Civic Plus survey, constituents who access their city’s website more than once a month have almost five times the amount of trust in their city than those who access it infrequently.

Constituents 59

Constituents Local Government Advocacy Public Safety 59

GovLoop

OCTOBER 9, 2023

Innovation isn’t just for one person or one team — instead, it should be shared among departments and involve constituents as well, so that it’s part of the overall civic culture. ” To read more about ways to innovate successfully, download it here: Get the guide Illustration by Calista Lam Favorite

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Implementation Management Constituents Accountability 98

GovLoop

SEPTEMBER 26, 2024

Government is understandably excited about the potential for AI to elevate constituent services and enhance mission outcomes. In terms of constituent service, that might mean using AI to better manage the “crush of calls” that can roll into a government service center, Jardim said.

Government 59

Government Constituents Public Sector Engagement 59

Google Public Sector

JUNE 25, 2024

We'll explore the ways our AI solutions are adaptive, secure, responsible, and intelligent – enabling agencies to serve constituents better than ever before. Download " How GenAI is Transforming Public Sector Services in New York. Explore our thought leadership hub to explore innovative ideas for public service.

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Public Sector Government Translation Constituents 64