Google Public Sector

FEBRUARY 5, 2025

In 2025, it's poised to become a cornerstone of public sector operations, transforming how agencies make decisions and serve constituents. Trend #4: AI-powered constituent experience: seamless and personalized In 2025, AI will help improve citizen experiences. Artificial intelligence (AI) is no longer a futuristic concept.

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Public Sector Constituents Security Government Employee 86

GovLoop

DECEMBER 9, 2022

Let’s say you launch a constituent engagement initiative and within one year you see a significant rise across various metrics: website hits, comments received and event registrations. They were acting on their own, using different tools to reach different constituents.”. Do you call it a success? Building on Early Success.

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Constituents Social Media Communications Engagement 59

Government Technology Insider

MARCH 27, 2025

Without a forever-modern digital infrastructure, states face difficulties meeting constituent needs, changes in regulations, and emergencies like the COVID-19 pandemic. To learn more about how forever-modern digital infrastructure helps HHS agencies reach people at risk, click here.

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Constituents Implementation Regulations Operations 52

Government Technology Insider

DECEMBER 17, 2024

Without a forever-modern digital infrastructure, states face difficulties meeting constituent needs, changes in regulations, and emergencies like the COVID-19 pandemic. To learn more about how forever-modern digital infrastructure helps HHS agencies reach people at risk, click here.

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Constituents Implementation Regulations Operations 52

GovLoop

DECEMBER 2, 2022

Constituent engagement isn’t all that different from consumer experience, says Vance Clipson, of Nuance Communications. There are more and more constituents out there putting demand on government. This article first appeared in our “ Guide to Building Constituent Engagement. Automation for Easy Interaction. Get the guide.

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Constituents Engagement Outreach Government Agency 59

Government Technology Insider

MARCH 27, 2025

While agency employees are concerned with impacts on their jobs, constituents are more worried about data security and privacy. For constituents who already have hesitations about the amount of PII held by government agencies and their plans for AI, this could result in an erosion of trust. Download the Study 1.

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Government Constituents Implementation Laws 52

GovLoop

FEBRUARY 2, 2024

GenAI can help, working across silos to suggest the additional application, thus streamlining that constituent experience. Download this quick resource, “The Path to Scalable, Privacy-First Generative AI.” They might not know they need a liquor license for that. GenAI can effectively upskill that analyst in real time. Favorite

Constituents 102

Constituents Government Employee Government Agency Security 102

AWS Public Sector Blog

JANUARY 10, 2023

Civix worked with the AWS Service Creation team to design and launch a serverless solution on AWS to support filers and campaign management vendors and to increase finance transparency for the constituents they serve. Read on to learn how Civix worked with AWS to create their new solution.

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Campaign Public Sector Laws Constituents 242

Google Public Sector

OCTOBER 19, 2023

In practice, this could mean generative AI serves as a brainstorming assistant to draft and iterate content or drive conversational, real-time interactions with constituents on agency websites. Learn how gen AI can improve the future of citizen engagement and services by downloading the new 10 step guide.

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Public Sector Security Constituents Transportation 111

GovLoop

NOVEMBER 16, 2023

With constituent and employee expectations rising, state and local governments are under pressure to create easier, more intuitive interactions. Additionally, by pivoting toward design thinking, agencies can improve not only constituent engagement, but also their employees’ experience. Favorite

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Constituents Engagement Local Government Government 94

GovLoop

DECEMBER 18, 2024

And agencies should realize that their audiences are ever-changing, said Carolina Prieto, Solution Advisor for Digital Communications with Granicus, a company that provides digital experiences to help agencies better serve their constituents. Its an influx of people going in and out. The city now enjoys a 58% engagement rate.

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Outreach Engagement Constituents Campaign 59

AWS Public Sector Blog

OCTOBER 24, 2024

Download the AWS Events app to either favorite or register for the sessions you’re interested in. Don’t forget to download reservations to your personal calendar. Build your personalized agenda and save yourself a seat Many re:Invent sessions require registration and reservations.

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Public Sector Social Media Cultivation Education 162

GovLoop

JULY 18, 2023

Agencies seeking to improve customer experience face multiple hurdles — some that start long before direct interaction with constituents. And, Barry said, government systems tend to grow more complex, although simplicity would improve internal processes and constituent experiences. The key, Gardner said, is communication.

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Security Constituents Communications Budgeting 98

AWS Public Sector Blog

MARCH 21, 2023

This Georgia city is one of the first cities in the world to use open data with Amazon Alexa, pulling information from the city’s data hub – an official, open data portal for the city – to answer constituents’ questions. One of the unique features of Citibot is that users don’t have to download a new application in order to use it.

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Public Sector Nonprofit Operations Local Government 246

GovLoop

NOVEMBER 29, 2023

In today’s world of siloed and scattered data, agencies often have an incomplete picture of their constituents. And the agency can offer constituents online, self-guided applications and mobile-first experiences, among other features. This article appeared in our guide, “ State and Local: Making an Impact.”

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Constituents Economic Development Local Government Government 97

Google Public Sector

APRIL 25, 2024

New York is leading the way, embracing this technological shift, using generative AI (gen AI) to revolutionize how the government serves its constituents. Download How GenAI is Transforming Public Sector Services in New York to find out how New York started their AI implementation journey. It's already making a difference today.

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Public Sector Constituents Strategic Planning Implementation 105

AWS Public Sector Blog

NOVEMBER 22, 2022

The app has been downloaded more than 31 million times since its launch and is used weekly by almost two million users. Are you curious about how open source solutions can help governments save time and money while still providing innovative services for their constituents? Learn more about open source solutions for governments.

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Government Public Sector Public Service Development 246

GovLoop

FEBRUARY 12, 2024

They wanted to embrace new technology to better support constituent access. But that’s not the end of their innovations, which could improve operations for constituents and the courts alike. In the future, he would like the court to send automatic reminders by text, communicating with constituents as a medical provider might.

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Constituents Management Accountability Communications 96

GovLoop

JUNE 20, 2023

This led to response times to constituents becoming unacceptably slow and frustrating. To discover how your agency can modernize with the help of a public-private partnership, download this report. Favorite

Constituents 89

Constituents Communications Implementation Operations 89

GovLoop

JANUARY 3, 2025

Journey maps are one of the most effective and perhaps underutilized ways of understanding what constituents experience and how best to serve them. ” To find out more about how agencies are improving their customer experience, download it here: Get the Guide Photo by Leah Newhouse at Pexels.com Favorite

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Leadership Social Media Housing Constituents 59

GovLoop

APRIL 18, 2023

The goal is to make constituent services and data as accessible, efficiently maintained and secure as possible, and available from anywhere in the world. ” To read more about how agencies are getting the most out of their modernization and transformation efforts, download the guide.

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Constituents Security 98

GovLoop

MAY 26, 2023

Think about all the constituent data that AI-driven ADM systems use when they make decisions — on governments’ behalf — regarding public benefits, emergency response, child welfare and other concerns. But AI’s expansive use has made data ethics increasingly important.

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Constituents Accountability Security Management 98

AWS Public Sector Blog

OCTOBER 28, 2022

In this solution, we use an Amazon Lex bot integrated with an Amazon Connect contact flow to deliver the conversational experience for constituents engaging with the chatbot over text or voice. Download the Front Door Bot ZIP archive. Download the Front Door Agent Whisper contact flow file.

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Public Sector Security Management Constituents 130

GovLoop

JULY 27, 2023

From a constituent perspective, such behavior diminishes trust in government as a whole, Deloitte found. For more insights on how to improve constituent trust when providing services, download the guide here: Get the guide Image by Mohamed Hassan on pixabay.com Favorite

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Constituents Engagement Housing Management 98

Google Public Sector

OCTOBER 16, 2023

Our partners help local, state, and federal agencies define their technological needs and curate solutions that leverage their existing technology investments and create new opportunities via modern digital tools to better serve their constituents. In Dearborn, Mich.,

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Public Sector Government Constituents Security 105

GovLoop

AUGUST 28, 2024

They help deliver faster insights for public programs, allow for swift updates to data and enable agencies to pull constituent or community data from a database and populate fields in forms, making workflows smoother and more seamless both for government workers and constituents.

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Translation Constituents Public Programs Government Agency 52

GovLoop

SEPTEMBER 7, 2023

But agencies also use AI in less conspicuous ways — to accelerate backend tasks and secure IT networks, for instance — and constituents often have no idea when AI makes decisions about their lives. And in Texas, state officials use NLP to read constituent emails and forward them to the correct departments. There’s truth to that.

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Constituents Social Media Security Transportation 98

GovLoop

JUNE 9, 2023

That is, how do issues like data quality, data maturity, compliance monitoring and so on actually contribute to the well-being of a community or improve service to constituents? ” (You can download an executive summary of the event here.) We’re one city, and we need to be acting as a single solitary unit.”

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Public Sector Legislation Public Health Coordinator 105

GovLoop

APRIL 18, 2024

Clunky, old, public facing systems frustrate constituents and reduce engagement, she said. ” For more ideas about how to make the case for modernization that agency leaders and legislators find compelling, download it here: Get the guide Photo illustration by Kaitlyn Baker and Julia Blurton-Jones for GovLoop Favorite

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Legislation Public Face Government Employee Leadership 105

GovLoop

DECEMBER 6, 2022

But in the past, the city struggled to get feedback about the project from many stakeholders and constituents. In-person meetings are tough for people to attend because of work schedules, childcare needs, and mobility and health limitations, for instance — challenges that could prevent many constituents from participating.

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Constituents Parks And Recreation Outreach Engagement 59

GovLoop

JULY 3, 2023

Externally, a coherent and deliberate approach to identity can help drive improved constituent engagements, meeting rising citizen expectations around their government encounters. To learn more about identity-based security, download our ebook, “ How an Identity-Centric Strategy Can Drive Government Security.”

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Security Government Management Coordinator 95

GovLoop

NOVEMBER 21, 2023

Know When Engagement Matters (and Doesn’t) Agencies develop many digital tools for constituent engagement, but sometimes the best response is…silence. How do we get more constituent [voices]?” To read more about ways to innovate successfully, download it here: Get the guide Image by Mohamed Hassan from Pixabay Favorite

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Engagement Constituents Social Media Leadership 59

Government Technology Insider

JUNE 6, 2024

With a cloud-based, forever-modern infrastructure and emerging technologies such as AI and automation —all tailored to meet PFML program requirements—states can assure solvency and affordability of programs that provide reliable services to constituents and enable staff to succeed.

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Constituents Implementation Government 59

GovLoop

JULY 31, 2023

The choice of a new platform, app or automation must be driven by the value for constituents and how well-suited the new technology is to their abilities and needs. As you analyze the issues your CX upgrade will address, think about your constituents’ everyday lived experiences. It’s entirely possible.

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Constituents Coordinator Implementation Management 52

AWS Public Sector Blog

JANUARY 31, 2024

These technologies enable transportation and other government agencies to enhance the experience of constituents and provide cost-effective transportation and mobility solutions. Download the transportation dataset to your local machine. Access to an Amazon SageMaker Canvas subscription. Access to an Amazon QuickSight subscription.

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Transportation Public Sector Accountability Implementation 195

GovLoop

JUNE 8, 2023

When it comes to digital services, many agencies are under pressure, as constituents expect the responsiveness of the public sector to mirror their private-sector experiences. The challenge? Favorite

Constituents 52

Constituents Public Sector Implementation Government 52

GovLoop

NOVEMBER 7, 2022

Now comes the hard part: keeping pace with constituents who’ve loved what they’ve seen and are looking for more. For constituents, a better customer experience leads to higher constituent engagement, which builds trust and loyalty. For more insights on embracing agility, download it here. Get the guide.

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Constituents Communications Engagement Housing 59